V-ZUG CookTop V2000 I604 User manual

Operating instructions
CookTop V2000 I604 | I704
Induction hob

Thank you for choosing to buy one of our products. Your appliance is made to high
standards and is easy to use. Nevertheless, please take the time to read these operating
instructions in order to familiarize yourself with the appliance and get the best use out of
it.
Please follow the safety precautions.
Modifications
Text, diagrams and data correspond to the technical standard of the appliance at the
time these operating instructions went to press. The right to make technical modifications
for the purpose of the further development of the appliances is reserved.
Validity
These operating instructions apply to:
Model designation Type
CookTop V2000 I604 CTI2T-31148
CookTop V2000 I704 CTI2T-31147
Variations depending on the model are noted in the text.
© V-ZUG AG, CH-6302 Zug, 2021
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Contents
1 Safety precautions 4
1.1 Symbols used......................................................... 4
1.2 General safety precautions.................................. 4
1.3 Appliance-specific safety precautions ............... 4
1.4 Instructions for use................................................ 5
2 Using for the first time 7
3 Your appliance 7
3.1 Appliance overview ............................................... 7
3.2 Operating and display elements......................... 8
3.3 How induction hobs function............................... 8
3.4 Pan detection ......................................................... 8
3.5 Cookware ................................................................ 9
3.6 OptiGlass...............................................................10
4 Operating the appliance 11
4.1 Switching the appliance on and off..................11
4.2 Selecting a cooking zone...................................11
4.3 Switching a cooking zone off ............................11
4.4 Residual heat indicator.......................................11
4.5 Overview of power levels ...................................12
4.6 PowerPlus .............................................................12
4.7 Automatic boost...................................................13
4.8 Operating time .....................................................13
4.9 Timer ......................................................................14
4.10 Childproof lock.....................................................15
4.11 Restore function...................................................16
4.12 Pause cooking .....................................................16
4.13 Wipe protection....................................................16
4.14 Acoustic signal.....................................................16
5 Care and maintenance 17
5.1 Cleaning agent.....................................................18
6 Trouble-shooting 19
6.1 Error messages....................................................19
6.2 Other possible problems....................................21
7 Technical data 21
7.1 Product fiche ........................................................21
8 Disposal 21
9 Index 23
10 Notes 24
11 Service & Support 27

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1 Safety precautions
1.1 Symbols used
Denotes important safety precau-
tions.
Failure to observe said precautions
can result in injury or in damage to
the appliance or fittings!
Information and precautions that
should be observed.
Information on disposal
Information about the Operating In-
structions
▸ Indicates step-by-step instructions.
–Describes how the appliance reacts
to the steps taken.
▪Indicates a list.
1.2 General safety precautions
▪Read the operating instruc-
tions before using the appli-
ance for the first time.
▪This appliance can be used
by children aged 8 and above
and by persons with reduced
physical, sensory or mental
capabilities, or lack of experi-
ence and/or knowledge,
provided they are supervised
or have been instructed on
the safe use of the appliance
and have understood the haz-
ards involved. Children shall
not play with the appliance.
Cleaning and user mainten-
ance shall not be undertaken
by children without supervi-
sion.
▪If an appliance is not
equipped with a mains cable
and a plug or other means for
disconnecting from the mains
with a contact opening on
each pole complying with the
conditions of overvoltage cat-
egory III for full isolation, an
isolating device must be in-
corporated into the perman-
ently installed electrical install-
ation in accordance with the
installation regulations.
▪If the mains cable of this ap-
pliance is damaged, it must
be replaced by the manufac-
turer or its Customer Services
or a similarly qualified person
in order to avoid hazard.
1.3 Appliance-specific safety
precautions
▪WARNING: If the surface has
a crack running through the
thickness of the material,
switch the appliance off and
disconnect it from the mains
to avoid possible electric
shock.

1 Safety precautions
5
▪WARNING: The appliance
and its accessible parts get
hot during use. Be careful not
to touch the heating ele-
ments.
▪Under no circumstances use
a steam cleaner to clean the
appliance.
▪Do not place metal objects
such as knives, forks,
spoons, lids or aluminium foil
on the hob as they can get
hot.
▪After use, switch the hob off
using the controls and do not
rely on the pan detector.
▪WARNING: It can be danger-
ous to leave the hob unatten-
ded when cooking with fat or
oil, as this can lead to fires.
NEVER attempt to extinguish
a fire with water. Instead,
switch the appliance off and
then carefully smother the
flames with, for example, a lid
or a fire blanket.
▪WARNING: Never store ob-
jects on the hob due to the
risk of fire.
▪WARNING: The cooking pro-
cess should always be super-
vised. Shorter cooking pro-
cesses, in particular, must be
supervised the entire time.
▪Do not operate the appliance
using an external time switch
or a separate remote control
system.
1.4 Instructions for use
Before using for the first time
▪The appliance must be installed and
connected to the electricity supply in
accordance with the separate installa-
tion instructions. Have a qualified fitter/
electrician carry out the necessary
work.
Correct use
▪The appliance is designed for use in
the home for preparing food. No liability
is assumed for any damage caused by
improper use or incorrect handling.
▪Any repairs, modifications or manipula-
tions to the appliance, especially any
electrically live parts, may only be car-
ried out by the manufacturer, its Cus-
tomer Services or a similarly qualified
person. Repairs if carried out incorrectly
may cause serious injury, damage to
the appliance and fittings, as well as af-
fect the functioning of the appliance. If
the appliance is not working properly or
in case a repair is needed, follow the in-
structions given in the «Service & Sup-
port» section. If required, please contact
our Customer Services.
▪Use original spare parts only.
▪Retain these operating instructions for
future reference. If you sell the appli-
ance or pass it on to a third party,
please ensure these operating instruc-
tions accompany the appliance, to-
gether with the installation instructions.
▪The appliance corresponds to recog-
nized technology standards and the rel-
evant safety regulations. Proper use of
the appliance is essential to avoid dam-
age and accidents. Please therefore fol-
low the precautions given in these oper-
ating instructions.

1 Safety precautions
6
▪The heated surface will remain hot for
some time after it is switched off and
will cool down only slowly to room tem-
perature. Please allow sufficient time for
the appliance to cool down before, for
instance, cleaning it.
Note on use
▪Tests have shown that under normal cir-
cumstances there is no risk to cardiac
pacemaker users. If, as the user of a
cardiac pacemaker (or a hearing aid or
another type of implant), you would like
to be reassured that using the appli-
ance does not pose a risk, you are ad-
vised to consult a competent medical
authority.
Caution: Burns hazard
▪Overheated fat and oil can easily catch
fire. NEVER attempt to extinguish burn-
ing oil or fat with water. Danger of ex-
plosion! Smother the flames with a fire
blanket. Keep doors and windows
closed.
Caution: Risk of injury
▪Keep pets away from the appliance.
Caution: Risk to life
▪Packaging material, e.g. plastic film and
polystyrene, can be dangerous for chil-
dren and animals. Danger of suffoca-
tion! Keep packaging material away
from children and animals.
How to avoid damaging the appliance
▪In case of overheating, switch the hot-
plate off and allow it to cool down com-
pletely. Do not put any dishes on it. Un-
der no circumstances use cold water to
cool it down quickly.
▪Do not climb on to the appliance.
▪Do not put hot cookware on the hob
frame in order not to damage the silic-
one joints.
▪Do not cut or prepare food on the sur-
face and avoid impact with hard ob-
jects. Do not drag cookware across the
surface.
▪Take particular care that sugary foods
or juices do not get onto the hot cook-
ing zones as this can damage the sur-
face. If sugary foods or juices do get on
to the hot cooking zones clean away
immediately (while still hot) with a
scraper.
▪Pots with pure copper or aluminium
bases should not be used for cooking
as they can leave behind traces that
can be difficult to clean. If the traces
are not removed immediately after
cooking with a suitable cleaning agent,
they can be permanently burned on and
therefore permanently ruin the visual
appearance of the appliance.
▪Sliding pans and cookware across the
glass ceramic causes scratches. This
can be largely prevented by lifting pans
and cookware up and then placing
them down in position.
▪The hob is designed to be used – signs
of use, such as scratches or the wear
and tear from pans and cookware, are
normal. The more intensively it is used,
the greater the signs of use; however,
the appliance remains in perfect work-
ing order and therefore does not give a
right of complaint. Safety is guaranteed
at all times.
▪There is no such thing as completely
scratch-proof glass; scratches can even
develop on sapphire glass, which is
used in watches. The glass ceramic
used is of the best quality available on
the market.

2 Using for the first time
The appliance must be installed and connected to the electricity supply in accord-
ance with the separate installation instructions. Have a qualified fitter/electrician
carry out the necessary work.
During the first few hours of use, a cooking zone can give off an unpleasant smell.
This is normal for brand new appliances. Ensure that the room is well ventilated.
3 Your appliance
3.1 Appliance overview
CookTop V2000 I604
▪2 cooking zones ø210mm (back)
▪2 cooking zones ø180mm (front)
CookTop V2000 I704
▪2 cooking zones ø210mm (back)
▪2 cooking zones ø180mm (front)
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3 Your appliance
3.2 Operating and display elements
Buttons
Appliance ON/OFF
1 3 42
7 8 9
5
6
Slider (for setting the power level)
PowerPlus
Pause cooking ON/OFF and
restore function
Wipe protection ON/OFF
Select cooking zone
Operating time / timer
Display
1Cooking zone power level 6Special function activated
2Operating time activated 7Power level
3Cooking zone indicator light for the
operating time
8Pause activated / Restore available
4Operating time / timer 9Wipe protection activated
5Selection indicator: Cooking zone
selected
3.3 How induction hobs function
Induction hobs work very differently from conventional hobs or hot plates. The induction
coils under the glass ceramic plate produce a rapidly changing magnetic field which dir-
ectly heats up the magnetic base of the cookware.
The glass ceramic plate is only warmed by the hot cookware. Removing the cookware
from the cooking zone immediately interrupts the supply of energy.
Induction hobs are:
▪quick reacting ▪energy-efficient
▪finely adjustable ▪safe
▪powerful
Cookware with a full-surface or full magnetic base is required for cooking with an
induction hob.
3.4 Pan detection
Each cooking zone is equipped with pan detection. This detects suitable induction com-
patible cookware with a magnetic base.
▪If the cookware is removed during operation or if unsuitable cookware is used,
– the power level selected flashes alternately with .
▪If no suitable cookware is placed on the cooking zone before the pan detection time
(10minutes) elapses,
– the cooking zone switches off.
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3 Your appliance
– the display changes from to .
– the appliance switches off after 10seconds if no other cooking zone is in use.
3.5 Cookware
Suitable cookware
Only cookware with a magnetic base (ø 10 cm to 22 cm) is suitable for use with the in-
duction hob.
This can be checked in the following ways:
▪A magnet sticks anywhere on the base of the cookware.
▪On the hob, the power level set illuminates and does not alternate with the power
level.
Do not heat any unsuitable cookware using aids such as metal rings and the like.
This can damage the hob.
Sandwich base
Capsule base
Multi-layer
material
Pressed base
Cast iron
Enamelled cast
iron
Enamelled steel
Key:
Heat distribution Steel
Reaction speed Aluminium
Noise level Enamel
Care Good
Weight Satisfactory
Unfavourable
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3 Your appliance
General notes on cookware
▸ As far as possible ensure that the dia-
meter of the base of the cookware is
the same size as the upper diameter
of the cookware.
▸ We advise against the use of cook-
ware with a pressed base as this type
of cookware does not work with all in-
duction hobs.
▸ Some induction hobs have the melt,
keep warm and simmer functions. We
recommend using cookware without a
concave base for these functions.
▸ Handles that are loose or hollow can produce a loud whistling noise.
▸ The adherence of the cookware to the hob surface is reduced during operation, and
the cookware can therefore be moved more easily.
▸ Thick pan walls absorb the vibrations and reduce the noise level.
Energy-efficient cooking
For maximum energy efficiency and even heat distribution note the following:
▪The base of the cookware must be clean, dry and smooth.
▪Centre the cookware in the middle of the cooking zone.
▪Use a well-fitting lid.
▪Match the diameter of the cookware to the quantity of food to be cooked.
Coated cookware
▪For frying, do not use a higher power level than «7».
▪Coated cookware may be operated above level «7» provided that the bottom of the
pan is completely covered with liquid.
– The coating may otherwise become overheated and damaged.
Never use PowerPlus with coated frying pans.
Noise during cooking
Cookware can make noise during cooking. This does not indicate any malfunction, nor
does it affect the functioning of the appliance in any way.
Noise depends on the cookware used. If the noise causes considerable disturb-
ance, it can help to change the cookware.
3.6 OptiGlass
Applies to CookTop V2000 I604 (CTI2T64ESOD)
Hobs with OptiGlass have an additional coating on the glass surface.
This coating makes the surface harder, tougher and more scratch resistant than non-
coated glass surfaces. Follow care and maintenance instructions.
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4 Operating the appliance
Under normal circumstances, significantly fewer scratches should occur on the
glass surface during cooking. However, even a sharp grain of sand or particle of
grit, for example, under a pan can cause scratches.
Illumination
▸ Halogen or LED light bulbs are recommended for illuminating hobs with the OptiGlass
coating.
The use of fluorescent tube lighting to illuminate hobs with the OptiGlass coating
causes the glass surface to shimmer.
4 Operating the appliance
4.1 Switching the appliance on and off
▸ To switch the appliance on: Depress the button for 1second.
– flashes in all the power level displays.
–If no other entry is made, the appliance switches off again after about 10seconds
for safety reasons.
▸ To switch the appliance off: Touch the button.
4.2 Selecting a cooking zone
▸ Touch the button for the required cooking zone.
– flashes in the corresponding power level display.
–The selection indicator for this cooking zone illuminates.
▸ Touch or slide your finger along the slider to set the power level.
The settings for a cooking zone can only be changed if the corresponding selec-
tion indicator is illuminated.
Once the selection indicator goes out, the cooking zone must be selected anew.
4.3 Switching a cooking zone off
▸ Press the button of the required cooking zone.
–The selection point of this cooking zone is illuminated.
▸ Touch the power level on the slider.
–If no other entry is made and the other cooking zones are switched off, the appli-
ance switches off after 10seconds.
4.4 Residual heat indicator
After a cooking zone is switched off, remains illuminated as long as there is a risk of
burns.
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4 Operating the appliance
4.5 Overview of power levels
Power level Cooking method Use
1Melting, gentle warming Butter, chocolate, gelatine, sauces
2
3Swelling Rice
4Continue cooking, reducing,
stewing, steaming
Vegetables, potatoes, sauces, fruit, fish
5
6Continue cooking, braising Pasta, soup, braised meat
7Gentle frying Rösti, omelettes, breaded fried foods,
sausages
8Frying, deep frying Meat, chips
9Flash frying Steak
PFast heating Boiling water
4.6 PowerPlus
All the cooking zones are equipped with the PowerPlus booster.
When PowerPlus is switched on, the cooking zone selected works at extra high power
for 10minutes. PowerPlus can be used, for instance, to heat a large quantity of water
quickly.
Switching PowerPlus on
▸ Touch the button for the required cooking zone.
▸ Touch on the slider.
– illuminates in the display.
–After 10minutes it automatically switches back to power level .
Removing the cookware interrupts PowerPlus. PowerPlus is resumed as soon as
the cookware is returned to the cooking zone.
Ending PowerPlus off before time
–Press the button of the required cooking zone.
–Touch the required power level on the slider.
Power management
PowerPlus cannot be used with both
cooking zones of a group (AorB) at the
same time. If PowerPlus is activated with
both cooking zones of a group, then the
power output is reduced for the cooking
zone that was first selected.
1
2
A
4
3
B
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4 Operating the appliance
PowerPlus with cooking
zone
Group A* PowerPlus with cooking
zone
Group B*
1 2 3 4
1 3
2 4
* Maximum available power level with cooking zones
If the power level is increased above these levels, PowerPlus switches off.
4.7 Automatic boost
Do not leave the hob unattended when using the automatic boost. Risk of food
boiling over, burning on and igniting!
All the cooking zones are equipped with a selectable automatic boost. With this function,
a cooking zone heats at power level «9» for a certain length of time (see table). Then it
automatically switches back to the power level set.
The automatic boost function must be activated anew each time a cooking zone is
switched on.
Power level
Automatic boost in mins.:secs. 0:40 01:15 02:00 03:00 04:15 07:15 02:00 03:15
Switching the automatic boost on
▸ Press the button of the required cooking zone.
▸ Press the required power level on the slider for 3seconds.
–As long as the automatic boost is active, and the power level are illuminated al-
ternately in the display.
–After the boost time has ended, the heat output is reduced to the selected power
level again.
Switching the automatic boost off before time
▸ Press the button of the required cooking zone.
▸ Set a lower power level using the slider.
4.8 Operating time
Do not leave the hob unattended during use. Risk of boiling over, burning on and
igniting!
With the operating time function, a Cooking zone switches off automatically after a set
time 1 – 99 mins.
Setting the operating time
▸ Select the required cooking zone.
▸ Touch the button for the required cooking zone.
▸ Touch the button.
– flashes in the display for 10 seconds.
–The indicator light for the cooking zone flashes.
–The symbol illuminates.
13

4 Operating the appliance
▸ Use the slider to set the operating time.
–The left-hand side of the slider is used as a minus button.
–The right-hand side of the slider is used as a plus button.
To quickly change the operating time, press and hold the or button.
Touch the button again to set the first digit of the operating time.
–When the button is pressed for 1 second, the duration is set to and an
acoustic signal is emitted for as long as the button is pressed.
–The operating time starts 10 seconds after last pressing a button.
Changing the operating time
▸ Touch the button for the required cooking zone.
–The remaining operating time for the cooking zone selected is displayed.
▸ Touch the button.
▸ Use the slider to set the operating time.
–The operating time starts 10 seconds after last pressing a button.
Switching the operating time off before time
▸ Touch the button for the required cooking zone.
▸ Touch the button.
▸ Hold the button depressed for 1second.
–The operating time is set to .
–An acoustic signal is emitted for as long as the button is pressed.
–The cooking zone continues to run.
End of the operating time
When the operating time is up
–the relevant cooking zone is selected automatically
–the corresponding cooking zone switches off
–an acoustic signal is emitted
–, the symbol and the power level flash.
▸ Touch any button to switch off the acoustic signal and the displays.
Several operating times
If operating times are set for several cooking zones,
–the shortest operating time illuminates in the display as long as no cooking zone is
selected.
–the corresponding cooking zone indicator light illuminates.
–the symbol illuminates with the set operating time for each cooking zone.
To display another operating time:
▸ Touch the button for the required cooking zone.
4.9 Timer
The timer functions like an egg timer (1 – 99 mins.).
It can only be set when a cooking zone is in operation.
A cooking zone can be put into operation when the timer is running. However, no operat-
ing time can be set.
Setting the timer
▸ Switch the appliance on.
▸ Touch the button.
– flashes in the display for 10 seconds.
14

4 Operating the appliance
▸ Use the slider to set the duration of the timer.
–The left-hand side of the slider is used as a minus button.
–The right-hand side of the slider is used as a plus button.
To quickly change the duration of the timer, press and hold the or button.
Touch the button again to set the first digit of the timer.
–When the button is pressed for 1 second, the duration is set to and an
acoustic signal is emitted for as long as the button is pressed.
–The timer starts 10 seconds after last pressing a button.
Changing the timer
▸ Switch the appliance on.
▸ Touch the button.
–The time left on the timer is displayed.
▸ Touch the button.
▸ Use the slider to set the duration of the timer.
–The timer starts 10 seconds after last pressing a button.
Switching the timer off before time
If no cooking zone is in use:
▸ Switch the appliance on and then off again.
If a cooking zone is in use:
▸ Touch the button.
▸ Hold the button depressed for 1second.
–The timer is set to .
–An acoustic signal is emitted for as long as the button is pressed.
When the timer finishes
The cooking zones are not switched off, an acoustic signal is emitted and flashes in
the display.
4.10 Childproof lock
The childproof lock is to prevent the appliance from being accidentally switched on.
Switching the childproof lock on
▸ Switch the appliance on.
Ensure all cooking zones are switched off.
▸ Touch the and buttons at the same time.
–An acoustic signal is emitted.
▸ Touch the button again.
–An acoustic signal is emitted.
–The childproof lock is now switched on.
– illuminates in all the power level displays for 10seconds.
Operating the appliance with the childproof lock activated
▸ Switch the appliance on.
▸ Touch the and buttons at the same time.
–An acoustic signal is emitted.
–The childproof lock is overridden. The appliance can now be used as normal.
The childproof lock is automatically activated again after switching off the hob.
15

4 Operating the appliance
Switching the childproof lock off
▸ Switch the appliance on.
Ensure all cooking zones are switched off.
▸ Touch the and buttons at the same time.
–An acoustic signal is emitted.
▸ Touch the button again.
–A double acoustic signal is emitted.
–The childproof lock is now switched off.
– flashes in all the power level displays for 10seconds.
4.11 Restore function
If the appliance has been inadvertently switched off with the button, the settings can
be restored within 6seconds.
▸ Switch the appliance on.
–The indicator light for the button flashes.
▸ Touch the button.
4.12 Pause cooking
With this function, the power level of all cooking zones that are switched on can be tem-
porarily reduced to for up to 10minutes.
After pause cooking, the appliance can continue to be operated using the previous set-
tings.
▸ Touch the button.
–The indicator light for the button illuminates.
–The power level of the cooking zone switched on changes to .
–The operating time is interrupted.
–The timer continues to run.
If the pause cooking function is not turned off within 10minutes, the appliance
switches off completely.
▸ Touch the button again to resume cooking.
–The cooking zones resume operation using the previous settings.
4.13 Wipe protection
This function prevents the power level from being changed accidentally, for instance
when wiping the control panel with a cloth.
▸ Touch the button.
–The indicator light for the button illuminates.
▸ Wipe protection is switched off by touching the button again or automatically after
30seconds.
Touch the button to switch the appliance off at any time.
4.14 Acoustic signal
Changes can only be made when the timer is not running.
The following tones will still be emitted when the button tone is switched off:
▪Acoustic signal when the appliance is switched on
16

5 Care and maintenance
▪Acoustic signal when the appliance is switched off
▪End of operating time
▪End of timer (egg timer)
▪Error tones (e.g. button continuously held down)
▪Acoustic signals whenever the childproof lock is switched on, overridden or switched
off.
The setting is saved even after a power failure.
Switching the acoustic signal on
▸ Switch the appliance on with .
▸ Touch the and buttons at the same time.
–An acoustic signal is emitted.
▸ Touch the slider within 3 seconds.
–An acoustic signal is emitted.
– appears in the display.
▸ Touch the right-hand side of the slider 1×.
–An acoustic signal is emitted.
– appears in the display.
Incomplete entries are cancelled with no effect.
Simply repeat the steps above to turn the acoustic signal on.
The setting is saved on exiting the menu.
The menu can be exited in the following ways:
▸ The setting is saved 10 seconds after last pressing a button.
▸ Switch the appliance off with the button.
▸ Touch the and buttons at the same time.
If a hotplate is touched while setting the acoustic signal, the settings will be lost.
To change the acoustic signal, the appliance has to be switched off and then back
on again.
5 Care and maintenance
Ideally, clean the appliance when it has completely cooled down.
Burns hazard!
Always clean the hob after use. This prevents food residue from burning on. Dried-on or
burned-on food residue is harder to clean off.
Use of improper cleaning techniques can result in damage to the markings or surface.
Avoid cleaning the surface of the glass ceramic hob with abrasive cleaning agents,
scouring pads, wire wool, etc. as they can damage the surface.
▸ Use only a soft cloth or sponge with water and standard washing-up liquid for clean-
ing everyday soiling.
▸ Remove stubborn soiling, e.g. boiled-over milk, while still warm using a glass ceramic
hob scraper. Always follow the scraper manufacturer's instructions for use.
▸ Foods with a high sugar content, e.g. marmalade, that boil over should be removed
while still hot using a glass ceramic hob scraper. The surface of the glass ceramic
hob could otherwise become damaged.
17

5 Care and maintenance
▸ Remove melted plastic while still warm using a glass ceramic hob scraper. The sur-
face of the glass ceramic hob could otherwise become damaged.
▸ Remove limescale stains when cool with a small amount of mild vinegar cleaner or
lemon juice. Then wipe clean with a damp cloth.
▸ Use a suitable Cleaning agent (see page 18) to remove stubborn soiling.
Cleaning
For good results, follow these cleaning instructions.
▸ To clean thoroughly, remove most of the soiling using a hob scraper or a special
cleaning sponge for glass ceramic hobs.
▸ Add a few drops of a suitable Cleaning agent (see page 18) to the cold hob surface
and rub over the surface using kitchen towel or a clean cloth.
▸ Wipe off with a wet cloth and then polish with a dry cloth or the soft side of a suitable
cleaning sponge.
5.1 Cleaning agent
Glass ceramic with OptiGlass
Unsuitable cleaning agents may attack and damage the coating.
▸ Only use the cleaning agents and methods for glass ceramic
with OptiGlass that we recommend (see page 10).
18

6 Trouble-shooting
Glass ceramic with standard glass
▸ Only use the cleaning agents and methods for glass ceramic
that we recommend.
6 Trouble-shooting
You may be able to trouble-shoot the following errors yourself. If not, note down the error
message in full (message and E numbers) and then call Customer Services or report it
to us online.
6.1 Error messages
Display Possible cause Solution
flashes alternately
with the power level
▪Cookware is not suitable for
use with induction hobs.
▸ Use suitable magnetic
cookware (see page 9).
▪Cookware is too small for the
cooking zone selected.
▸ Ensure cookware corres-
ponds to the size of the
cooking zone.
illuminates ▪The childproof lock is activ-
ated.
▸ See how to operate appli-
ance with childproof lock
activated.
▸ Switch the childproof lock
off (see page 15).
A continuous acoustic
signal is emitted,
flashes and the appli-
ance switches off
▪A button or a slider was
touched for longer than
10seconds.
▪Object (e.g. pan, dish) on the
control panel.
▪Food boiled over on to the
control panel.
▸ Remove object or food
that has boiled over.
▸ The appliance can be
used again as normal.
flashes ▪The excess temperature pro-
tection of a cooking zone
was triggered.
▸ Allow the cooking zone to
cool down.
▸ Continue cooking on a dif-
ferent cooking zone.
▸ Check cookware.
flashes ▪An interruption in the power
supply.
▸ Touch any button to ac-
knowledge the display.
▸ The appliance can be
used again as normal.
19

6 Trouble-shooting
Display Possible cause Solution
or and a num-
ber illuminate
▪Internal error occurred. ▸ Note down the error num-
ber.
▸ Note down the serial num-
ber (SN) of the appliance.
See the identification plate
for this.
▸ Call Customer Services.
and illuminate ▪An object (e.g. paper) under-
neath the hob is obstructing
the air intake.
▸ Remove any objects in the
drawer underneath the
hob.
▸ Touch any button to ac-
knowledge the error.
▸ After 10minutes the appli-
ance can be used again
as normal.
▪Ventilation is defective. ▸ Note down the error num-
ber.
▸ Note down the serial num-
ber (SN) of the appliance.
See the identification plate
for this.
▸ Call Customer Services.
and flash altern-
ately
▪The automatic safety shut-off
was triggered.
▪The cooking zone is hot and
cookware is standing on it.
▸ Switch the cooking zone
back on again if required.
If a cooking zone has been running for longer without any settings being changed,
the appliance switches the cooking zone off automatically, after how much time de-
pends on the power level set.
Power level 1 2 3 4 5
Safety shut-off after hrs.:mins. 8:30 6:30 5:30 4:30 3:30
6 7 8 9
3:00 2:30 2:00 1:30
20