Vaillant MAG HK 13-2/0-3 H User manual

turboMAG pro
Gas-fired instantaneous water heater
HKen
Operating instructions
Publisher/manufacturer
VaillantGmbH
Berghauser Str. 40 D-42859 Remscheid
Telefon [phone]‑0Telefax 02191 18‑28 10
[e-mail] www.vaillant.de
Operating instructions
MAG HK 13‑2/0‑3 H (back flue)
MAG HK 13‑2/0‑3 B (back flue)
MAG HK 17‑2/0‑3 H (back flue)
MAG HK 17‑2/0‑3 B (back flue)
MAG HK 13‑2/0‑3 H (top flue)
MAG HK 13‑2/0‑3 B (top flue)
For the operator

Contents
2Operating instructions turboMAG pro 0020208984_00
Contents
1Safety........................................................................................... 3
1.1 Action-related warnings.......................................................... 3
1.2 Required personnel qualifications ......................................... 3
1.3 General safety information ..................................................... 3
2Notes on the documentation ................................................. 5
2.1 Observing otherapplicable documents .............................. 5
2.2 Storing documents.................................................................... 5
2.3 Applicability of the instructions............................................ 5
3 Product description ................................................................... 5
3.1 Information on the identification plate................................ 5
3.2 Output ranges............................................................................ 5
3.3 Product design........................................................................... 5
3.4 Display operator control elements ....................................... 6
3.5 Control elements for further remote controls
(optional)..................................................................................... 6
3.6 Recommendedhot water temperature settings................ 6
4 Operation .............................................................................. 7
4.1 Preparing for start-up............................................................... 7
4.2 Starting up the product ........................................................... 7
4.3 Switching on the product ....................................................... 7
4.4 Selecting operating modes..................................................... 7
4.5 Setting the normal operating mode.................................... 7
4.6 Setting ECO mode .................................................................... 7
4.7 Stopping ECO mode ................................................................ 8
4.8 Setting the bath-filling mode................................................. 8
4.9 Exiting bath-filling mode ........................................................ 8
4.10 Setting the priority for the remote controls ...................... 8
5 Detecting and rectifying faults ........................................... 8
6 Care and maintenance ............................................................. 8
6.1 Maintenance ............................................................................... 8
6.2 Caring for the product ............................................................. 8
7 Decommissioning ...................................................................... 8
7.1 Temporarily decommissioning the product....................... 8
7.2 Permanently decommissioning the product ...................... 9
8 Guarantee and customer service ........................................... 9
8.1 Guarantee.................................................................................... 9
8.2 Customer service....................................................................... 9
Appendix .................................................................................................... 10
A Detecting and rectifying faults .............................................. 10

Safety 1
0020208984_00 turboMAG pro Operating instructions3
1Safety
1.1 Action-related warnings
Classification of action-related warnings
Warning symbols and signal words
The action-related warnings are classified in
accordance with the severity of the possible
danger using the following warning signsand
signal words:
Danger!
Imminentdanger to life or risk of
severe personal injury
Danger!
Risk of death from electric shock
Warning.
Risk of minorpersonal injury
Caution.
Risk of material or environmental
damage
1.3.1 Intendeduse
There is a risk of injury or death to the user or
others ,orofdamage to the productand other
property in the event of improper use or use
for which it is not intended.
The products are gas-fired instantaneous
water heaters and, as such, are intended for
hot water generation.
Intended use includes the following:
–observance of the operating instructions
included for the product andany other
system components
–compliance with all inspection and main-
tenance conditions listed in the instruc-
tions.
This product can be used by children over
eight years old and also by persons with lim-
ited physical , sensory or mental capabilities
or insufficient experience and/or knowledge
if they are supervised or have been provided
with instructions on how to safely use the
product ,and theyunderstand the risks res -
ulting from using the product. Children must
not play with the product. Cleaning and user
maintenance work must not be carried out by
children unless they are supervised.
Any other use that is not specified in these
instructions , or use beyond that specified in
this document shall be considered improper
use. Any direct commercial or industrial use
is also deemed to be improper.
Caution.
Improper use of any kind is prohibited.
1.3.2 Installation by competentpersons
only
Only an approved competentperson is per-
mitted to carryout installation, inspection,
maintenance and repair work on the prod-
uct.
1.3.3 Dangercaused by improper operation
Improperoperation may present a danger to
you and others,and cause material damage.
Carefully read the enclosed instructions
and all otherapplicable documents ,par-
ticularly the "Safety" section and the warn-
ings.
1.3.4 Risk of death due to blocked or
leaking flue gas routes
What to do if you smell flue gas in the prop-
erty:
1.2 Required personnelqualifications
Caution.
This product must only be used after the flue
pipe that is routed to the outside hasbeen
installed.
According to the HongKong Gas Safety Reg-
ulations, Cap.51,anygas installation works
including the installation of appliances and
connecting tubing , must be undertaken by
Registered Gas Installers who are registered
for that appropriate classes and be employed
by Registered Gas Contractors.
Improper work carried out on the product
may cause material damage to the complete
installation and, as a consequence, may even
cause personal injury.
You should therefore only work on the
product if you are an authorised competent
person.
1.3 General safety information
Note
In these instructions , the Registered
Gas Installer is referred to throughout
as "competentperson".

1Safety
4Operating instructions turboMAG pro 0020208984_00
If possible, close the gas isolator cock on
the product.
Warn other occupants in the building by
yelling or banging on doors or walls.
Leave the building immediately andensure
that others do notenter the building.
Alert the police as soon as you are outside
the building.
Useatelephoneoutside the building to
inform the emergency service department
of the gas supply company.
1.3.6 Risk of death due to explosive and
flammable materials
Do not use or store explosive or flammable
materials (e.g. petrol, paper, paint) in the
installation room of the product.
1.3.7 Risk of death due to lack of safety
devices
A lack of safety devices (e.g. expansion relief
valve) may leadtopotentially fatal scalding
and other injuries, e.g. due to explosions.
Ask a Registered Gas Installer to explain
how the safety devices work and where
they are located.
1.3.8 Risk of death due to changes to the
product or the productenvironment
Never remove, bridge or block the safety
devices.
Do not alter the safety devices in any way.
Do notdamage or remove any seals on
components.
Do not make any changes:
–The product itself
–to the gas, air, water and electricity sup-
plies
–to the entire flue gas installation
–to the expansion relief valve
–to the drain lines
–to constructional conditions that may
affect the operational reliability of the
product
1.3.9 Risk of injury and material damage
due to maintenanceand repairs
carried out incorrectly or notcarried
out at all
Never attempt to carryout maintenance
work or repairs on your product yourself.
Faults anddamage should be immediat-
ely rectified by a competentperson.
Adhere to the maintenance intervals spe-
cified.
1.3.10 Risk of damagefrom corrosion caused
by an unsuitable installation site
Sprays , solvents , chlorinated cleaning
agents ,paint ,adhesives , ammonia com-
pounds ,dust or similar substances may
lead to corrosion on the product and in the
flue pipe.
Ensure that the installation site is always
free of fluorine , chlorine , sulphur ,dust , etc.
Ensure that no chemical substances are
stored at the installation site.
Open all accessible doors and windows fully
to provide ventilation.
Switch off the product.
Inform a Registered Gas Contractor.
1.3.5 Risk of death from escaping gas
What to do if you smell gas in the building:
Leave rooms that smell of gas.
If possible, opendoors and windows fully
andensure adequate ventilation.
Do not use naked flames (e.g. lighters,
matches).
Do not smoke.
Do not use any electrical switches, mains
plugs, doorbells, telephones or other com-
munication systems in the building.
Close the emergency control valve or the
main isolator.

Notes on the documentation 2
0020208984_00 turboMAG pro Operating instructions5
2 Notes on the documentation
2.1 Observing otherapplicable documents
You must observe all operating instructionsenclosed
with the system components.
2.2 Storing documents
Keep this manualand all otherapplicable documents
safe for future use.
2.3 Applicability of the instructions
These instructionsapply only to:
Product–Article numbers
MAGHK13-2/0-3H(backflue)0010017391
MAGHK17-2/0-3H(backflue)0010017392
MAGHK13-2/0-3B(backflue)0010017393
MAGHK17-2/0-3B(backflue)0010017394
MAGHK13-2/0-3B(top flue)0010017395
MAGHK13-2/0-3H(top flue)0010017396
3 Productdescription
3.1 Information on the identification plate
The identification plate is located on the side panel.
Information on the
identification plate
Meaning
Note
Make absolutely sure that the product is compat-
ible with the gas group at the installation site.
3.2 Output ranges
Typedesignation Power Water flow rate
(ΔT 25 K)
MAG HK 13-2/0-3 H
(back flue)
MAG HK 13-2/0-3 H
(top flue)
MAG HK 13-2/0-3 B
(back flue)
MAG HK 13-2/0-3 B
(top flue)
Min. 4.8 -
max. 28 kW
13 L/min
MAG HK 17-2/0-3 H
(back flue)
MAG HK 17-2/0-3 B
(back flue)
Min. 6.2 -
max. 37 kW
17 L/min
3.3 Productdesign
1
2 3 4
1 Display
2 Hot water connection
3 Gas connection
4 Cold water connection
Product Name
Model
Type of Flue
Type of Gas
Operating Pressure (Gas)
Rated Heat Input
Hot Water Supply
Water Pressure
Electrical Supply
Electrical Consumption
Manufactured By
Type Approved By
Type Approval Cert.No.
Bar code with serial number,
7th to 16th digit = product article number
turboMAG pro
MAG HK...
Back-Flued Type or Top-Flued Type
HK LP Gas or HK town gas
Permissible gas pressure
Power in kW
Power in L/min , △T：25℃
0.14 - 10 bar
AC 220V/50Hz
Electrical power in W
Vaillant (Wuxi) Heating Equipment Co., Ltd
CIQ Tianjin PRC
Number of the type approval certificate

3 Productdescription
6Operating instructions turboMAG pro 0020208984_00
3.4 Display operator control elements
L/min
°C
2
13
1
m
button for selecting
the operating mode
(press briefly)/button
for selecting the priority
of a remote control
when there are several
remote controls (press
andhold)
2andbutton
3button (on/off but-
ton)
3.4.1 Displayedsymbols
Symbol Meaning Explanation
Burneroperating cor-
rectly
Burner on
Water generation active Appears only when
water is flowing through
the product.
Ventilator active Appears when the ventil-
ator is running.
Flow rate Appears in the bath-
filling mode.
Bath-filling modeAppears in the bath-
filling mode.
Normal operating modeAppears in the normal
operating mode
Prioritisation of the re-
mote controls
The prioritised remote
control lights up on the
display, or the non-pri-
oritised remote controls
flash on the display.
ECO modeAppears in ECO mode.
3.5 Control elements for further remote
controls (optional)
°C
1
23
1button (on/off but-
ton)
2andbutton
3Button for selecting the
priority for a remote
control
3.6 Recommendedhot water temperature
settings
38 39 40 41 42 43 44 45 46 47 48 49 70
1 2 3
–
1 Washing dishes,
showering
2Showering,hot water
3 High temperature
Thehot water temperature canbesetfrom 38 °C to 70 °C
(default setting: 42 °C). If the water temperature that is set is
below 48 °C before hot water generation begins, youcannot
increase the hot water temperature to above 48 °C during
operation; this is to preventscalding.
If the set water temperature was set to above 48°C before
hot water generation began , you can only reduce the tem-
perature during operation; this is to avoid scalding.
If the product is disconnected from the power mains and
started up again, the product reverts to the lasthot water
temperature that was set, up toamaximum of 48 °C.
If a hot water temperature of > 48 °C hasbeensetand no
hot water is drawn for 10 minutes , the hot water temperature
is automatically set to 48 °C.
If several remote controls are used, the hot water temperat-
ure canonly be set on the prioritised remote control.
3.6.1 Normal operating mode
Thenormal operating mode is used for hot water generation
with adjustable temperature. Thenormal operating mode is
activated after start-up.
3.6.2 ECO mode
ECO modegenerates hot water at the temperature setbe-
forehandand the water flow set beforehand.

Operation 4
0020208984_00 turboMAG pro Operating instructions7
Conditions: 13 L products
The water flow can assume various values: 6, 7, 8, 9,
10 L/min.
Conditions: 17 L products
The water flow can assume various values: 6, 7, 8, 9, 10,11,
12,13, 14 L/min.
The value that was last set for the water flow is savedand
reapplied when ECO mode is activated.
3.6.3 Bath-filling mode
In bath-filling mode, you can specify the water volume that
you require (e.g. 160 L).
You can only select the bath-filling mode on the main remote
control for the product.
Note
When the water volume is 10 L below the set wa-
ter volume, an audible signal sounds. The display
shows the current water volume. Once the set wa-
ter volume is reached , an audible signalsounds
rapidly , to notify user to close the water tap . If the
water tap is not closed, the display shows the cur-
rent water volume.
The product sounds an audible signal if the bath
hasnot yet been filled after 42 minutes.
4 Operation
Warning.
Risk of being scaldedbyhot water.
Incorrectly set water temperatures andhot
water in the lines can leadtoscalding.
Check the water temperature with your
hand.
4.1 Preparing for start-up
1 2 3
1. Open the cold water stop valve (3).
2. Open the hot water stop valve (1).
3. Open the water tap to check the water flow.
4. Close the water tap.
5. Switch on the power supply to the product.
6. Open the gas isolator cock (2).
4.2 Starting up the product
Only start up the product once the casing hasbeencom-
pletely closed.
4.3 Switching on the product
1. Press .
The display shows the preset temperature in the
normal operating mode (default setting: 42 °C ).
Once the self-test is complete , the display goes off
and the productgoes into standby mode.
2. Open the water tap.
The product starts up automatically. If ignition prob-
lems occur, openand close the water tap several
times ( Please ensure there is a momentary pause in
between each water tap opening and closing ) .
4.4 Selecting operating modes
Press
m
to choosebetweennormal operating mode,
ECO modeandbath-filling mode.
Thebacklighting lights up.
Note
You can only change the operating mode
when there is no existing hot water request.
4.5 Setting the normal operating mode
1. Press
m
.
2. Press or in order to set the water temperature.
The display shows the set temperature for
three seconds.
3. Open the water tap.
The display shows the current water temperature.
4.6 Setting ECO mode
1. To switchfrom normal operating mode to ECO mode
while in standby, press
m
once.
The preset water flow flashes in the display.
2. Pressor to select one of the values for the
water flow.
3. Wait 3 seconds withoutapplying anysettings.
The current set water temperature flashes in the
display.
4. Pressor to set the water temperature.
5. Open the water tap.
The display will show the current water temperature
after 3 seconds.

1. Press to select other mode during standby
status ; or
2. Remote control get the priority (if applicable)
5 Detecting and rectifying faults
8Operating instructions turboMAG pro 0020208984_00
4.7 Stopping ECO mode
m
4.8 Setting the bath-filling mode
1. To switchfrom normal operating modetobath-filling
mode while in standby, press
m
m
twice.
The water volume display flashes. (Factory setting:
160 L)
2. Press or to set the water volume. Then wait 3
seconds.
3. Press or to set the water temperature.
Default setting: 42 °C
4. Open the water tap.
The display shows the current water temperature.
Note
An audible signal sounds 10 L before the set
water volume is reachedand when thevolume
is reached.
The product doesnotendbath-filling mode
automatically.
4.9 Exiting bath-filling mode
1. Close the water tap for 10 minutes; or
2. Press to select other mode during standby status; or
3. Press (on/off button); or
4. When the water volume is 10 L below the set water , close
the water tap; or
5. Switch off the external on/off switch; or
6. Remote control get the priority ( if applicable )
4.10 Setting the priority for the remote controls
1. Close all of the hot water valves.
2.
On the product, press andhold the
m
button to prior-
itise the control elements on the product. Alternatively,
onaremote control, briefly press the button to prior-
itise the remote control.
–The symbol displaying the prioritisation lights up on
the display.
Displayed symbols (→Page6 )
5 Detecting and rectifying faults
Fault messageshave priority over all other displays.
If faults occur or fault messages are displayed , proceed
as set out in the table in the appendix.
Detecting and rectifying faults (→Page10 )
If the product still doesnot function without problems
after the checkshavebeencarried out using the table ,
contact a competentperson to rectify the problem.
6 Care and maintenance
6.1 Maintenance
An annual inspection and maintenance of the productevery
18 months carried out by a competentperson is
a prerequisite for ensuring that the product is permanently
readyandsafe for operation, reliable, andhas a long work-
ing life.
6.2 Caring for the product
Caution.
Risk of material damagecaused by un-
suitable cleaning agents.
Do not use sprays ,scouring agents , de-
tergents, solvents or cleaning agents that
contain chlorine.
Clean the casing withadamp cloth andalittle solvent-
free soap.
7 Decommissioning
7.1 Temporarilydecommissioning the product
Close the cold water stop valve.
Open the water tap to allow the rest of the water to flow
out of the line.
Close the water tap.
Close the hot water stop valve.
Close the gas isolator cock.
Disconnect the productfrom the power mains.

Guarantee andcustomer service 8
0020208984_00 turboMAG pro Operating instructions9
7.2 Permanentlydecommissioning the product
Have a competentpersonpermanently decommis-
sion the product.
8 Guarantee andcustomer service
8.1 Guarantee
For information on the manufacturer 's guarantee, you can
write to the contact address that is provided on the back
page.
8.2 Customer service
For contact details for ourauthorised customer service de-
partment, you can write to the address that is provided on
the back page, or you can visit www.vaillant.com.

Appendix
10 Operating instructions turboMAG pro 0020208984_00
Appendix
A Detecting and rectifying faults
Problem Possible causeSolution
Ignition malfunction Air in the gas line Opening and closing the water tap several times
( Please ensure there is a momentary pause in
between each water tap opening and closing)
Automatic shutdown of the
burner after 45±3 minutes
Safety device has switched on Closing the water tap for a short time
No hot water with slightly
opened water tap
Flow rate is below 2.5 L/min Increasing flow rate at the water tap
No hot water with water tap
open
Remaining cold water in the line Discharge the cold water
Vapour at the flue gasopen-
ing
The water in the flue gas condenses in the cold air
Hot water is white Air that is dissolved in the cold water escapes
After closing the hot water
valve, the ventilator contin-
ues running
Ventilator supplies the burner with outside air
Fluctuating water temperat-
ure and flow rate
Additional water taps are opened or closed No fault
Water leak at the expansion
relief valve
Expansion relief valve opens to reduce excess pres-
sure
Limit the cold water pressure at the inlet to less
than 1.0 MPa (10 bar) and more than 0.014 MPa
(0.14 bar). Ask a competentperson for details.
Whistling noise during opera-
tion
Uneven gas flow, low gas pressure Inform the competentperson/customer service
departmentandhave them check the gas pres-
sure.
No fault
No fault
No fault