Valor VL100 User manual

Customer Support
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Valor
Quick Reference Guide for model:
VL100
SETTLEMENT
1. Tap ★ on the screen then press 2 on the
keypad.
2. The settlement summary report will be
printed.
3. A detailed settlement report will be sent
to the email address configured as part of
the business’s settings.
4. This can be changed in the portal.
DOWNLOAD APPLICATION
1. Tap ★ on the screen press 6 on the
keypad.
2. Enter EPI Number to download.
3. Download will start after performing set-
tlement.
4. Depending on TMS settings, either the
full application or just parameters will be
downloaded.
TIP ADJUST
1. Tap ★ on the screen then press 3 on the
keypad.
2. Tap Tran Number to enter the transaction
number or tap Card Number.
3. Enter the transaction number or last 4
digits ofcustomer’s card number.
4. Select the transaction you would like to
tip adjust.
5. Select the pre-configured box
corresponding to the box.
6. Enter customer amount if no pre-
configured option waS chosen.
7. Press OK to confirm.
8. Choose option to print merchant copy
9. Select Yes if you want to perform more tip
adjusts.
CHANGE PASSWORD
1. Tap ★ on the screen press 5 on the
keypad.
2. Enter Password. The default password is
the Last 4 Digits of the EPI number.
3. Enter new 4 digit password
4. Re-enter new password to confirm.
INITIATE REMOTE DIAGNOSTICS
1. Tap ★on the screen press 9 on the
keypad.

CREDIT SALE
1. Punch in Transaction Amount. Then press
OK.
2. Swipe / Insert / Tap card on display. For
Manual Key Entry type the card number
on the screen.
3. Sign on the screen. Enter Tip if enabled.
4. Confi rm Amount. You can remove the
Non-Cash Charge on this screen.
5. Punch in the customer’s phone number
for SMS receipt. Then select the Go Green
option.
6. Select Print Receipt if a paper receipt is
requested.
7. Follow the prompts on screen for the
customer copy.
Quick Reference Guide for model:
VL100
DEBIT SALE
1. Tap CREDIT until DEBIT shows.
2. Punch in Transaction Amount. Then press
OK.
3. Swipe / Insert / Tap card on display. For
Manual Key Entry type the card number
on the screen.
4. Enter Pin. Enter Tip if enabled.
5. Confi rm Amount. You can remove the
Non-Cash Charge on this screen.
6. Punch in the customer’s phone number
for SMS receipt. Then select the Go Green
option.
7. Select Print Receipt if a paper receipt is
requested.
8. Follow the prompts on screen for the
customer copy.
CREDIT VOID
1. Tap SALE until VOID shows. Then press
OK.
2. Enter Password. The default password is
the Last 4 Digits of the EPI number.
3. Tap Tran Number to enter the transaction
number or tap Card Number.
4. Enter the transaction number or last 4
digits of customer’s card number.
5. Select transaction to be voided.
6. Punch in the customer’s phone number
for SMS receipt. Then select the Go Green
option.
7. Select Print Receipt if a paper receipt is
requested.
8. Follow the prompts on screen for the
customer copy.
CREDIT PREAUTH
1. Tap SALE until PREAUTH shows.
2. Punch in Transaction Amount. Then press
OK.
3. Swipe / Insert / Tap card on display.
4. Sign on the screen and confirm.
5. Confirm Amount. The Non-Cash Charge
will NOT becalculated for PreAuth trans-
actions.
6. Punch in the customer’s phone number
for SMS receipt.Then select the Go Green
option.
7. Select Print Receipt if a paper receipt is
requested.
8. Follow the prompts on screen for the
customer copy.
CREDIT REFUND
1. Tap SALE until REFUND shows.
2. Punch in Transaction Amount. Then press
OK.
3. Enter Password. The default password is
the Last 4 Digits of the EPI number.
4. Swipe / Insert / Tap card on display.
5. Sign on the screen and confirm.
6. Confirm Amount. The Non-Cash Charge
will NOT becalculated for Refund transac-
tions.
7. Punch in the customer’s phone number
for SMS receipt.Then select the Go Green
option.
8. Select Print Receipt if a paper receipt is
requested.
9. Follow the prompts on screen for the
customer copy.
CREDIT CAPTURE
1. Tap SALE until TICKET shows.
2. Punch in Transaction Amount. Then press
OK.
3. Enter Password. The default password is
the Last 4Digits of the EPI number.
4. Tap Tran Number to enter the transaction
number or tap Card Number.
5. Enter the transaction number or last 4
digits of customer’s card number.
6. Select transaction to be voided. Punch
in the customer’s phone number for SMS
receipt. Then select the Go Green option.
7. Select Print Receipt if a paper receipt is
requested.
8. Follow the prompts on screen for the
customer copy.
PRE-SALE TICKET
1. Press #;⬇ on the keypad, Press 2, Press
Password, Press 2.
2. Enter amount.
3. Ticket will be printed.
4. The default password is the Last 4 Digits
of the EPI number.
RE-PRINT TRANSACTION RECEIPT
1. Tap ★on the screen then tap 1. Print
Receipt.
2. Receipt belonging to last transaction will
be printed.
3. Press Yes for customer copy. Press No to
exit.
4. For printing older receipts press #;⬇ on
the keypad, press 4, Choose option 2 or 3.
5. The default password is the Last 4 Digits
of the EPI number.