Vanraam City walking support User manual

[phone]
[email protected]
www.vanraam.com
Version 22.03
Van Raam
Guldenweg 23
7051 HT Varsseveld, The Netherlands
User manual
City walking support

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Table of contents
Manufacturer contact details..................................................................................................................... 2
Conformity........................................................................................................................................................ 3
Introduction...................................................................................................................................................... 3
Delivery.............................................................................................................................................................. 3
Intended usage ............................................................................................................................................... 3
Safety measures............................................................................................................................................. 4
Adjustment of the walking support ......................................................................................................... 4
Technical specifications ............................................................................................................................... 7
Maintenance and adjustments by owner............................................................................................... 7
Disposal............................................................................................................................................................. 8
Handover........................................................................................................................................................... 8
Guarantee ......................................................................................................................................................... 9
Frame number...............................................................................................................................................10
Maintenance recommendation ...............................................................................................................11
Service plan....................................................................................................................................................13
Delivery and service form Delivery and service form .......................................................................15
Manufacturer contact details
[phone]
[email protected]
www.vanraam.com
Van Raam
Guldenweg 23
7051 HT Varsseveld, The Netherlands

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Conformity
Van Raam declares as manufacturer that the walking support bicycle has been produced in
accordance with the Medical Devices Regulation (EU) 2017/745, risk class 1. All products
have been produced in accordance with the 2006/42/EG guidelines. The signed
declaration of conformity can be found on the Van Raam website.
Introduction
This user manual provides important and necessary
information about the use of your walking support. We ask
you to read this manual thoroughly before using the
walking support. Always follow the instructions as provided
in this user manual and keep the manual carefully. The
most current version of the user manual can be found on
the product page of the bicycle on the website www.vanraam.com.
Delivery
Your delivery should include the following:
•Walking support with packaging
•User manual(s)
Check the delivery immediately after receiving it. In case of damage or incomplete delivery
we ask you to contact your dealer immediately. Upon delivery you should fill out the form
“Form service, maintenance, modifications a warranty claims” in the back of this manual.
Intended usage
The walking support is intended for people who have difficulties walking, cannot stand for
a long period of time, but still want to be able to travel long distances. The bike is designed
for normal use on level and solid ground.
READ CARFULLY

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Safety measures
Check every time before you go for a ride:
•the brakes;
•the tire pressure;
•that all parts are fitted properly.
Load
The maximum load should not be exceeded. See the information in the technical data table
in the ‘Technical Specifications’ section of the user manual.
Damaged or worn out parts
The replacement and repair of parts (frame, forks, brakes and the handlebars) should
always be performed by an authorized dealer. If not, the guarantee ceases to be valid and
you will be personally responsible in the event of possible damage.
Specific safety parts should always be replaced by new parts!
Adjustment of the walking support
Before using the walking support, adjust its height to the height of the rider. This is of
essential importance, especially with regard to the saddle and the handlebars.
The brakes are always properly adjusted and may only be adjusted during regular
maintenance by your dealer.
Take care that fingers and limbs do not get trapped while adjusting the Walking
support.

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MIN INSERT
Saddle height
When the person is sitting on the walking support and
can put both feed on the floor, the saddle height is
correct. Adjust the saddle height in such a way that the
leg is stretched but relaxed in that position.
To adjust the saddle:
1. Open the quick clamp a few turns.
2. Adjust the saddle to the correct height.
3. Close the quick clamp.
Handlebars height
The height of the handlebars greatly influences
ride comfort. It determines the pressure on the
hands and posture of the back. You decide the
most comfortable position yourself in practice.
To adjust the handlebar:
1. Loosen the screw with an Allen key.
2. Slide the handlebars stem to the
desired height and then firmly tighten
the screw.
Do not slide the handlebars stem further than the markings. If you do
so, the tube won't be inserted deep enough into the shaft, increasing
the risk of breakage, which may lead to serious injuries.
1.
2.
2.
1.

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Steering Position
You can tilt the handlebar. This affects the distance
from the handlebars to the upper body. Feel free to
determine what setting is most comfortable for you.
To tilt the handlebar:
1. Loosen the screw using an Allen key.
2. Place the handlebars in the desired position
and firmly tighten the screw.
Fold the walking support
1. Open the lock with the key.
2. Open the catch and fold the walking support.
2
1
1
.
2
2

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Technical specifications
Length (cm)
113
Width (cm)
55
Height (cm)
70 –96 (customizable)
Front wheel
12,5“
Back wheel
12,5“
Weight (kg)
about 9
Max. user weight (kg)
1001, 150
Brakes, front
Cantilever brakes
¹Standard
Maintenance and adjustments by owner
Below are some instructions for maintenance and adjustments that you can perform on a
regular basis. This ensures an optimum condition of your walking support.
Cleaning
The frame of the walking support can be cleaned with a damp cloth. For dirty spots it is
recommended to use a mild detergent.
The wheels can be cleaned with a damp brush with plastic bristles (not a wire brush!). The
saddle, handlebars can be cleaned with mild soap and water.
Never use a high pressure or steam cleaner!

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Inspection of the walking support
It is necessary to have the walking support inspected by a dealer at least once a year. This
in order to extend your warranty claim. Please use the 'Service, Maintenance and
Modifications Form' at the back of this manual when doing so. The first maintenance will
be performed after the first 200 kilometers or two months.
The replacement of safety-related components (i.e. frame, brakes, handlebars and front
fork) must be done by your dealer.
If you choose to replace components by yourself, you will be liable for any damage or
injury caused by improperly installed components.
Only use original Van Raam spare parts. You can purchase these from your dealer. Upon
request, the dealer will provide the necessary information for repair and maintenance.
Maintenance schedule (to be executed by a dealer)
Interval
Checkpoints
After 200 km, or after 2 months
The brake
Every 12 months
The whole bike
After a fall, a collision or an accident
The whole bike
Disposal
If you want to dispose your walking support, contact your dealer. You can also contact the
local waste disposal company. They will dispose the walking support according to the
regulations of your town.
Handover
When you hand over your walking support to a new owner it is important that you also
hand over all necessary technical documentation, so that the new owner can use the
walking support safely.

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Guarantee
The guarantee is valid for all faults in the product, which are proven to be caused by
material or manufacturing error.
We give a guarantee of five years on the frame and the front fork. For all accessories and
other parts (except wear parts) we provide a two year guarantee, as legally regulated. The
guarantee only applies for normal use and maintenance of the walking support, as
described in this manual.
Beware!
The guarantee as well as the product liability in general expires if the instructions stated in
this manual are not followed. This is also the case if unauthorized maintenance is carried
out or if technical changes or additions are made with non-original Van Raam parts
without permission of Van Raam. The original CE certification will become nul-and-void if
modifications are done by third parties. The absence of the certification can lead to
problems in insuring your bike, and for any loss or incurred.

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Frame number
The frame number is printed on the sticker. This sticker is located on the frame, see the
image below.
Example sticker:
Position of sticker:
Backside of the frame

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Maintenance recommendation
A Van Raam bike often is subject to extensive use and must perform in all weather
conditions. By correctly maintaining the bike, the lifecycle can be extended greatly. This
maintenance can be done by a Van Raam dealer. In most cases, you can do the monthly
and annual inspection yourself.
Maintenance Overview:
What
One-person bike
Multi-person
bike
Duration
By whom?
1st service moment
3 months/300 km
3 months/200 km
15 min
Dealer
2nd Service moment
6 months/1.000 km
6 months/500 km
15-30 min
Dealer
3rd Service moment
12 months/2.000
km
12 months/1.000
km
30-90 min
Dealer
Monthly inspection*
Every month
Every month
15 min
User
Annual inspection*
Every 12 months
Every 12 months
60 min
User
* This is advised to extend your bike’s lifecycle. You can also have this done by your dealer.
Monthly inspection
15 minutes
Among them:
•Check and inflate the tyres
•Check the chain tension and
grease if needed
•Tighten bolts/nuts where
needed
•Check all lights
•Check the brakes
•Check all rotating parts and
grease if needed
•Clean the bike
Annual inspection
60 minutes
Among them:
•Check and touch up the
paintwork
•Check the wheels for any
buckling
•Check the spoke tension
•Check the steering ball joints
•Check all lights
•Check the saddle clamp
•Check the placement of all
electric components (E-Bikes
only)

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1st Service moment
15-30 minutes
Among them:
•Check tyres and inflate
•Check the spoke tension
•Check the chain tension and grease
•Tighten any bolts and nuts if needed
•Check all brake cables and brake calipers
•Check the gears
•Check and grease all rotating parts
•Check all lights
•Clean the bike
2nd Service moment
30-90 minutes
Among them: All points from service moment 1, and:
•Inspection of the pedals and bottom bracket
•Grease and tighten the lock
•Grease and tighten the steering stem
•Check the steering ball joints
•Run all tests in the dealer tool (E-Bike)
3rd Service moment
60-120 minutes
Among them: All points from service moment 1, 2, and:
•Inspection of the paintwork
•Inspection of the frame/front fork
•Inspection of the seat cushions
•Inspect the functioning and sound of the motor/gear hub
•check reflectors for any damage
•Check all electric components on their placement (E-Bike)
•Run all tests in the dealer tool (E-Bike)

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Service plan
1st Service moment
oYes/No Date:
oDealer:
oMechanic:
Remarks:
…………………………………………………………………………………………………………………………………………
…………..……………………………………………………………………………………………………………………………
………………………..………………………………………………………………………………………………………………
……………………………………..…………………………………………………………………………………………………
2nd Service moment
oYes/No Date:
oDealer:
oMechanic:
Remarks:
…………………………………………………………………………………………………………………………………………
…………..……………………………………………………………………………………………………………………………
………………………..………………………………………………………………………………………………………………
……………………………………..…………………………………………………………………………………………………
3rd Service moment
oYes/No Date:
oDealer:
oMechanic:
Remarks:
…………………………………………………………………………………………………………………………………………
…………..……………………………………………………………………………………………………………………………
………………………..………………………………………………………………………………………………………………
……………………………………..…………………………………………………………………………………………………

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Annual inspection
Date
Dealer
Mechanic
Remarks
Extra Maintenance and Check-ups you can do yourself:
Do you want ore tips and tricks on how to keep your bike in
perfect condition? Check out the article: ’10 tips for the
maintenance of a (special needs) bike’ on our website. In
this article you can find tips about cleaning the bike, the
seat padding, or for example how to maintain the battery of
your E-Bike.

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Delivery and service form Delivery and service form
Congratulations on your purchase of your Van Raam walking support. This walking support
is produced with utmost care. To guarantee the quality as much as possible Van Raam
produces the cycles according to the ISO 9001:2015 quality standards. Van Raam has
been certified by DNV GL Business Assurance BV.
You will especially enjoy your Van Raam walking support when the walking support is
adjusted to your specifications and when the instructions in the user manual are followed.
Pay special attention on the service intervals who specified in the manual of the walking
support.
To claim warranty and service you should always fill out this form, at least at delivery and
service. This signed form declares that the end user had an instruction on the operation of
the walking support, that the walking support is adjusted to the specifications of the end
user and that the user manual is received.
Fill out when the walking support is delivered
Type Van Raam walking support:
Frame number:
Key number:
Delivered to:
By dealer:
Place:
Date:
Signature user walking support:
Signature dealer:
When available, stamp dealer: