Verint nextiva s1800e series User manual

Nextiva S1800e Series
December 19, 2012
User Guide
For
S1808e and S1816e Series Encoder Firmware Version 2.4 SP5
S1801e and S1802e Series Encoder and Decoder Firmware
Version 2.2 SP5

Copyright Notice
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900; US 11/528,267; US 12/118,781; and other U.S. and International Patents and Patents Pending.
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Device Compliance
For compliance information, visit https://online.verint.comand refer to the device declaration of conformity.

Contents
Contents 3
Safety 7
Preface 8
Contacting Verint 8
Contacting Service and Support 8
Documentation and Firmware 9
Summary of Changes 10
Revision 10 - October 2012 10
Revision 9- June 2012 10
Updates 10
Revision 8 - March 2012 10
New Feature 10
Revision 7 - August 2011 10
What's New 10
Revision 6 - August 2011 11
Revision 5 - June 2011 11
What's New 11
Updates 11
Revision 4 - December 2010 11
Updates 11
Revision 3 - September 2010 12
Revision 2 - February 2010 12
What's New 12
Revision 1- October 2009 12
What's New 12
Chapter 1: S1800e Series Overview 14
Hardware Overview 15
S1801e and S1802e Series Encoders and Decoders 15
Single- and Dual-Port Terminal Block 17
Product Dimension and Weight 17
Multi-Port Devices 17
Multi-Port Terminal Block 20
Product Dimension and Weight 21
Nextiva Onboard Analytics 21
Security 21
Verint Video Intelligence Solutions 3

Frame Rate and Performance for the Single- and Dual-Port Devices 22
Supported Resolution 22
Supported Frame Rates 22
Supported Decoding Resolution and Tile Layout 23
Supported Tile Layout 23
Multiport Supported Resolutions 24
Multiport Supported Frame Rates 25
Supported Audio Formats 25
Understanding the LED Indicators 25
System Status LED 26
Video Status LEDs 26
RTSP Support 27
Configuring the Input/Output Terminals 28
Chapter 2: Installing the Single-and Dual-Port Devices 29
Package Contents 30
Optional Accessories 30
Installing on a Flat Surface 30
Installing in a Rack 30
Powering the Devices 32
Powering the S1801e-POE 33
Connecting Analog Cameras 34
Connecting Network Cables 34
Connecting a Serial Device 35
Connecting RS-232 Devices 35
Connecting RS-422/485 Four-Wires 36
Connecting RS-485 Devices 38
Connecting Audio Inputs 39
Connecting Audio Output 39
Chapter 3: Installing the S1800e Series Multiport Devices 41
Package Contents 42
Optional Accessories 42
Installing on a Flat Surface 42
Installing in a Rack 42
Powering the Multiport Devices 43
Connecting Analog Cameras 44
Connecting Network Cables 45
Connecting a Serial Device 45
Connecting RS-232 Devices 46
Connecting RS-422/485 Four-Wires 47
Connecting RS-485 Devices 49
Connecting Audio Inputs 50
Contents
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Connecting Audio Output 50
Chapter 4: Using SConfigurator for Configuration 52
Setting SConfigurator 53
Discovering Devices 54
IP Address Configuration 55
Setting a DHCPIP Address 55
Setting a Static IP Address 56
Configuring the Serial Ports 57
Configuring the RS-232 Serial Port Using SConfigurator 58
Configuring the RS-422/485 Serial Port Using SConfigurator 59
Setting the H.264 Encoding Mode for the S1816e-SP or S1816e-SR 61
Setting the Video Standard 62
Video Profile 63
Configuring the Device Video Properties 64
Configuring the Input Properties 65
Setting the SNMP Properties 66
Audio Properties 68
Setting the Audio Sampling Rate 68
Setting the Audio Encoder Properties 69
Setting the Audio Decoder Properties 70
Chapter 5: Using the Web Interface for Configuration 72
IP Address Configuration 73
Setting a DHCPIP Address 73
Setting a Static IP Address 75
Configuring the Serial Ports 77
Configuring the RS-232 Serial Port 77
Configuring the RS-422/485 Serial Port 78
Setting the Video Standard 79
Configuring the Encoder Properties 80
Video Profile 82
Configuring the Encoder Properties 83
Configuring the Input Properties 84
Configuring the Camera Tampering Properties 85
Configuring the Motion Detection Properties 86
Configuring the Decoder Properties 87
Configuring the Video Output Properties 88
Setting the SNMP Properties 90
Viewing MIB Information 91
Audio Properties 92
Setting the Audio Sampling Rate 92
Setting the Audio Input Properties 93
Contents
Verint Video Intelligence Solutions 5

Setting the Audio Encoder Properties 94
Setting the Audio Output Properties 95
Setting the Audio Decoder Properties 95
Activating Nextiva Onboard Analytics 96
Configuring Nextiva Onboard Analytics 97
Activating Agent Vi Video Analytics 98
Configuring Agent Vi Video Analytics 100
Setting the On-Screen Display for the Decoders 101
Recording to the Storage Device 102
Chapter 6: Maintaining and Troubleshooting the Device 104
Firmware Upgrade 105
Upgrading Using SConfigurator 105
Upgrading Using the Web Interface 106
Performing a Batch Firmware Update 106
Device Reboot 107
Rebooting the Device Using SConfigurator 107
Rebooting the Edge Device 107
Rebooting the Device from the Front Panel 107
Factory Default Settings 107
Restoring the Factory Default Settings Using SConfigurator 108
Restoring the Factory Default Settings 108
Restoring the Factory Default Settings from the Front Panel 108
Troubleshooting 109
Using Recovery Mode 109
Performing a Hardware Reset 109
Losing Connection to a Camera 110
SConfigurator cannot find the Device 110
Quality of the Video is Bad 111
Chapter A: Specification and Configuration 112
Technical Specification 113
Video 113
Network 114
Serial and USB Ports 114
Alarm 115
Audio 115
Power 115
Physical 116
Management 116
Optional Accessories 116
Warranty 117
Factory Default Configuration 117
Contents
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Safety
Always observe the following precautions to reduce the risk of injury and equipment damage:
The S1800e series devices are for indoor use only.
Do not connect the S1800e series devices to any cabling (BNC,HDMI, PoE or otherwise) that
runs outdoor.
The S1800e series devices should be placed on a secure flat surface or mounted using optional
hardware.
The S1800e series devices should only be operated in a clean, dry environment.
For the multiport encoders, the operating temperature is 32ºF to 131ºF (0ºC to 55ºC), with
maximum humidity at 95% non-condensing.
For single and dual port devices except the S1801e-POE, the the operating temperature is 32ºF
to 140ºF (0ºC to 60ºC), with maximum humidity at 95% non-condensing.
For the single port S1801e-POE, the operating temperature is 32ºF to 131ºF (0ºC to 55ºC), with
maximum humidity at 95% non-condensing.
Only use the recommend power cable for powering the S1800e series devices.
Do not install the S1800e series devices in an enclosed cabinet or other small area without
ventilation.
Verint Video Intelligence Solutions 7

Preface
The Nextiva® S1800e User Guide presents information and procedures on installing, configuring,
and using the Nextiva encoders and decoders.
Contacting Verint
Verint®Systems is a leading provider of Actionable Intelligence®solutions for enterprise workforce
optimization and security intelligence. Our solutions help governments and enterprises make sense
of the vast information they collect in order to achieve their performance and security goals. Today
our solutions are used by more than 10,000 organizations in 150 countries. Verint is headquartered
in Melville, New York, with offices worldwide and 2500 dedicated professionals around the globe.
You can read about Verint Video Solutions and get marketing material and product information at
www.verint.com/videosolutions.
To contact us for sales, pricing and general inquiries, refer to the coordinates below:
Location Contact Information
Americas [e-mail]
[phone] for Nextiva VMS and Nextiva Intelligent Edge Devices
[phone] for Nextiva Intelligent DVRs
Europe, Middle East, and Africa [e-mail]
[phone]
Asia/Pacific [e-mail]
+ 852 2797 5678
Contacting Service and Support
To request the latest versions of firmware and software or to download other product-related
documents, you need access to the Verint Video Intelligence Solutions partner extranet. To register,
go to https://online.verint.com.
If you encounter any type of problem after reading this guide, contact your local distributor or Verint
representative. For the main service and support page on the Verint web page, visit
www.verint.com/videoservice. For assistance, use our online web form at
http://verint.com/video_solutions/info/57008 or contact the customer service team:
Location Contact Information
USA and Canada [phone]
[e-mail]
Verint Video Intelligence Solutions 8

Location Contact Information
Open 9:00 am to 5:00 pm (EST) Monday to Friday
Central and Latin America [phone]
[e-mail]
Open 9:00 am to 5:00 pm (EST) Monday to Friday
Europe, Middle East, and Africa [phone]
[e-mail]
Open 8:30 am to 5:30 pm (GMT) Monday to Friday
Asia/Pacific Hong Kong: [phone]
Singapore: [phone]
[e-mail]
Open 9:00 am to 6:30 pm (Monday to Thursday)
9:00 am to 5:30 pm (Friday)
Documentation and Firmware
Download the documentation of Nextiva IP cameras and encoders from:
www.verint.com/manuals
Download the documentation of the Nextiva VMS software and the latest firmware from the
extranet: https://online.verint.com.
Send your questions or comments on the current document, or any other Nextiva user
documentation, to our documentation feedback team at
[e-mail]
Documentation and Firmware
9www.verint.com/video_solutions

Summary of Changes
This section lists technical updates and new material added to the Nextiva S1800e Series User
Guide.
Revision 10 - October 2012
This is the tenth edition of the Nextiva S1800e Series User Guide.
Revision 9- June 2012
This is the ninth edition of the Nextiva S1800e Series User Guide.
Updates
Device Overview now show the rear of both the S1808e and the S18016e.
Revision 8 - March 2012
This is the eight edition of the Nextiva S1800e Series User Guide.
New Feature
Support for AgentVi Video Analytics on the multiport encoders.
Revision 7 - August 2011
This is the seventh edition of the Nextiva S1800e Series User Guide.
What's New
Web Server port text box to allow you to configure the http port number to use.
DHCP Timeout text box allows you to set the timeout value.
Verint Video Intelligence Solutions 10

Revision 6 - August 2011
This is the sixth edition of the Nextiva S1800e Series User Guide.
Revision 5 - June 2011
This is the fifth edition of the Nextiva S1800e Series User Guide.
What's New
Control of Pelco-D Type PTZ dome cameras connected to a Nextiva S1800e encoder is now
supported through the Web Interface.
New SNMP Trap for camera tampering.
Support for Real Time Streaming Protocol (RTSP).
S1808e, S1816e, S1808e-A S1816e-A and S1816e-SP:
Supports resolutions up to D1.
S1801e, S1801e-R or S1801e-R-HD, S1802e, S1808e-A, S1816e-A:
Support for μ-LAW audio codec.
S1801e-R or S1801e-R-HDMI:
Support for decoding video from Nextiva S5000 IP Cameras
S1801e-R-HDMI: New 3 × 2 layout
Updates
Nextiva Onboard Analytics licensing page has been updated.
Revision 4 - December 2010
This is the fourth edition of the Nextiva S1800e Series User Guide.
Updates
The U.S. Environmental Protection Agency (EPA) announced that as a result of major success
in moving the external power adapter market towards greater and more sustainable energy
efficiency, effective December 31, 2010, the EPA is cancelling the Energy Star program for
Revision 6 - August 2011
11 www.verint.com/video_solutions

external power supplies (EPS). To conform to the EPA requirements, Verint is now stating the
efficiency level for all EPS.
Revision 3 - September 2010
This is the third edition of the Nextiva S1800e Series User Guide.
Revision 2 - February 2010
This is the second edition of the Nextiva S1800e Series User Guide.
What's New
S1816e-SP 16-video input encoder, a cost effective version with performance of up to
4CIF/15fps
TCP/IP communication protocol support
Live Video through the Web Interface
Revision 1- October 2009
This is the first edition of the Nextiva S1800e Series User Guide.
What's New
8 or 16-video input encoders with up to triple streaming
H.264 and MPEG-4 video up to 4CIF/30fps providing maximum video quality for minimum data
transfer and storage
Compact design accommodating up to 16 video streams in a 1U, 6-inch (15-cm) deep
enclosure
Seamless integration with IT infrastructure including SNMP support and Dual LAN interface
Sustainable, environmentally friendly solution with very low power consumption
Seamless integration with Nextiva Video Management Software for easy configuration and
management
Intuitive Web Interface for configuring and troubleshooting the encoder
8 or 16 dry contacts inputs and 2 or 4 relay outputs for alarm configuration
On-board motion detection
Summary of Changes
Verint Video Intelligence Solutions 12

Default serial port settings compatible with the most popular camera data port configuration
RS-232 (max. 230Kbps) pluggable screw-terminal strip for integration with access control
systems
RS-422/485 2/4 wires (max. 230Kbps) pluggable screw-terminal strip for motorized domes and
camera
What's New
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Chapter 1: S1800e Series Overview
The Nextiva® encoders are enterprise-class, H.264 enabled video encoders designed for
large-scale, geographically distributed operations. These powerful video devices offer a
comprehensive feature set that includes full frame rate with high resolution video on all ports.
The Nextiva® decoders incorporate advanced H.264 decompression technology to deliver superior video
quality and excellent performance in enterprise, critical infrastructure, and other video surveillance
applications. Designed for use with all Nextiva S1800e series single- and multi-port encoders and S5000 IP
cameras, the decoders are ideal for integration in distributed networks, including point-to-point applications.
These compact decoders supports four H.264 video streams, displaying up to six tiles on traditional CCTV
monitors and high-definition LCD or plasma monitors
The following topics are discussed:
Hardware Overview 15
Security 21
Frame Rate and Performance for the Single- and Dual-Port Devices 22
Multiport Supported Resolutions 24
Multiport Supported Frame Rates 25
Supported Audio Formats 25
Understanding the LED Indicators 25
RTSP Support 27
Configuring the Input/Output Terminals 28
Chapter 1

Hardware Overview
The ® S1800e series devices consist of the following models:
Single and Dual Port devices
S1801e
S1801e-PoE
S1801e-R
S1801e-R-HDMI
S1802e
Multiport devices
S1808e
S1808e-A
S1816e
S1816e-A
S1816e-SP
S1816e-SR
CAUTION: The S1800e series devices are enclosed in a non-weatherproof casing and should be
placed in a location that is not exposed to the outdoor environment.
S1801e and S1802e Series Encoders and Decoders
The S1800e series single- and dual-port encoders (S1801e, S1801e-PoE and S1802e.)couple
superior video resolution up to D1 with dramatically lower bitrate using H.264 video compression,
reducing bandwidth and storage utilization up to 50% over MPEG-4. With support for up to three
H.264 video streams at D1/30fps and storage on the edge - a failover mechanism that ensures video
is recorded in case connection with the management software is lost - these devices deliver the high
reliability of Verint's third-generation encoders, plus IT-friendly features, easy implementation and
maintenance, and an environmentally friendly design.
The S1800e series decoders (S1801e-R and S1801e-R-HD)are designed for use with all S1800e
series single- and multi-port encoders and the S5000 IP Cameras and are ideal for integration in
distributed networks, including point-to-point applications. With excellent video quality - up to
D1/30fps on every stream - the S1801e-R provides the high reliability of Verint's third-generation
edge devices, plus IT-friendly features, easy implementation and maintenance, and a compact,
environmentally friendly design.
Hardware Overview
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S1801e/S1801e-POE S1802e
S1801e-R S1801e-R-HD
Description
1. Video input
2. Audio input and output
3. Video output
4. HDMIoutput
5. One RJ-45 network connector
6. Terminal Block
7. One MicroSD card slot (Only available on encoders)
8. Status LED
9. Reset button
Chapter 1: S1800e Series Overview
Verint Video Intelligence Solutions 16

Single- and Dual-Port Terminal Block
Description
1. One 12V DCinput
2. One RS-232/422/485
3. One 12VDCoutput (Only available on the S1801e-POE)
4. One Relay output
5. Two Dry contacts
Product Dimension and Weight
The S1801e and S1802e have the following dimensions:
4.2L × 3.5W× 1.7H in. (106L × 90W × 42H mm)
9.2 oz. (260 g)
Multi-Port Devices
The S1800e series multi-port encoders delivers high-resolution images for both recording and live
video viewing. The Nextiva S1808e, S1808e-A, S1816e and S1816e-A video encoders supports
H.264 and MPEG-4 video up to D1/30 frames per second on all ports. In addition to the Nextiva
S1808e and S1816e powerful video encoders, the S1816e-SP is a cost effective version with
performance of up to D1/15fps and comprehensive feature set. By incorporating the H.264 industry-
leading video standard - the Nextiva S1800e series offers excellent image clarity - while reducing
use of network bandwidth and storage by up to 50 percent.
Hardware Overview
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The Nextiva S1808e-A and S1816e-A video encoders supports bi-directional audio: audio input and
output. Audio input allows to send audio signals for listening either live or recorded sounds with
synchronized video. Audio output can be used to communicate back to the encoder location by
connecting a speaker.
S1808e Front
S1816e and S1816e-SPFront
S1816e-SR Front
S1808e Rear
S1816e Rear
S1816e-SPRear
Chapter 1: S1800e Series Overview
Verint Video Intelligence Solutions 18

S1816e-SR Rear
Description
1. Two RJ-45 Network connectors (One RJ-45 Network connector on the S1816e-SR model)
2. Video Status LEDs
8 on the S1808e
16 on the S1816e
3. Reset button
4. System Status LED
5. Terminal block
6. Video input
8 connectors on the S1808e
16 connectors on the S1816e
7. Audio input connectors, each having two audio line-in or one mic in. (No Audio input on the
S1816e-SPand S1816e-SR models)
Four connectors on the S1808e
Eight connectors on the S18016e
8. Audio output, each having two audio line-out (No Audio output on the S1816e-SPand S1816e-
SR models)
Four connectors on the S1808e
Eight connectors on the S1816e
9. One USBport (No USBport on the S1816e-SR model)
Hardware Overview
19 www.verint.com/video_solutions

Multi-Port Terminal Block
S1808e Terminal Block
S1816e and S1816e-SP Terminal Block
S1816e-SRTerminal Block
Description
1. One 12V DCinput
2. One RS-232
Chapter 1: S1800e Series Overview
Verint Video Intelligence Solutions 20