Verizon FiOS TV User manual

Model G3100 ©2020 Verizon
Fios Router
USER
GUIDE

CONTENTS
01 /
INTRODUCTION
 Package Contents 
 System Requirements 
 Features 
 Getting to Know Your
Fios Router 
02 /
CONNECTING YOUR FIOS
ROUTER
 Setting up Your Fios
Router 
 Expanding Wi-Fi
coverage 
 Computer Network
Configuration 
 Main Screen 
03 /
WIFI SETTINGS
 Overview 
 Wi-Fi Status 
 Basic Settings 
 Advanced Settings 
 Channel Settings 
 Guest Network 
04 /
CONFIGURING NETWORK
SETTINGS
 Accessing Network
Settings 
 Using Network
Settings 

TABLE OF CONTENTS
3
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05 /
USING NETWORK
CONNECTIONS
 Accessing Network
Connections 
 Network (Home/Oce)
Connection 
 Wi-Fi Access Point
Connection 
 Ethernet Connection 
 Broadband Connection
(Ethernet/Coax) 
06 /
SETTING PARENTAL
CONTROLS
 Activating Parental
Controls 
 Rule Summary 
07 /
CONFIGURING SECURITY
SETTINGS
 Firewall 
 Access Control 
 Port Forwarding 
 Port Triggering 
 DMZ Host 
 Static NAT 
 IPv Pinholes 
08 /
CONFIGURING ADVANCED
SETTINGS
 Using Advanced
Settings 
 Utilities 
 Network Settings 
 Date And Time 
 DNS Settings 
 Monitoring 
 System Settings 

CONTENTS
09 /
TROUBLESHOOTING
 Troubleshooting
Tips 
 Frequently Asked
Questions 
10 /
SPECIFICATIONS
 General
Specifications 
 LED Indicators 
 Environmental
Parameters 
11 /
NOTICES
 Regulatory Compliance
Notices 

01 /
INTRODUCTION
1.0 Package Contents
1.1 System Requirements
1.2 Features
1.3 Getting to Know Your
Fios Router

6
 / INTRODUCTION
verizon.com/business/products/fios-internet | ©2020 Verizon. All Rights Reserved
Verizon Fios Router lets you transmit
and distribute digital entertainment and
information to multiple devices in your
office.
Your Fios Router supports networking
using coaxial cables, Ethernet, or Wi-Fi,
making it one of the most versatile and
powerful routers available.

PACKAGE CONTENTS
./ PACKAGE CONTENTS
Your package contains:
• Fios Router
• Power adapter
• Ethernet cable, three meters (white)
• OSS (Open Source Software) insert guide
./ SYSTEM REQUIREMENTS
System and software requirements are:
• A computer or other network device supporting Wi-Fi or wired
Ethernet
• A web browser, such as Chrome™, Firefox®, Internet Explorer 8®
or higher, or Safari® 5.1 or higher
./ FEATURES
Your Fios Router features include:
• Support for multiple networking standards, including
– WAN – Gigabit Ethernet and MoCA 1.1 interfaces
– LAN – 802.11 a/b/g/n/ac/ax, Gigabit Ethernet and MoCA 2.5
interfaces
• Integrated wired networking with 4-port Ethernet switch and
Coax (MoCA)
– Ethernet supports speeds up to 1000 Mbps
PACKAGE CONTENTS, SYSTEM
REQUIREMENTS AND FEATURES

8
 / INTRODUCTION
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– MoCA 2.5 LAN enabled to support speeds up to 2500 Mbps
over coaxial cable
– MoCA 1.1 WAN enabled to support speeds up to 100 Mbps
over coaxial cable
• One USB 3.0 port
• IoT - Bluetooth
• Integrated Wi-Fi networking with 802.11a/b/g/n/ac/ax access
point featuring:
– backward compatible to 802.11a/b/g/n/ac
– 2.4 GHz 11ax 4x4
– two 5 GHz 11ax 4x4
• Enterprise-level security, including:
– Fully customizable firewall with Stateful Packet Inspection
(SPI)
– Content filtering with URL-keyword based filtering, parental
controls, and customizable filtering policies per computer
– Intrusion detection with Denial of Service protection against
IP spoofing attacks, scanning attacks, IP fragment overlap
exploit, ping of death, and fragmentation attacks
– Virtual server functionality; providing protected access to
internet services such as web, FTP, email, and telnet
– DMZ (demilitarized zone) host support of a network security
neutral zone between a private network and the internet
– Event logging

FEATURES
– Static NAT
– Port forwarding
– Port triggering
– Access control
– Advanced Wi-Fi protection featuring WPA2 & WPA3 Modes
and MAC address filtering
– Wi-Fi Multimedia (WMM) for Wi-Fi QoS (quality-of-service)
• Compatible with Wi-Fi Mesh system
• Dual-stack network configuration of IPv4 and IPv6
• DHCP server
• WAN interface auto-detection
• Dynamic DNS
• DNS server
• LAN IP and WAN IP address selection
• MAC address cloning
• QoS support (end to end layer 2/3) featuring: Dierentiated
Services (Diserv), 802.1p/q prioritization, and pass-through of
WAN-side DSCPs, Per Hop Behaviors (PHBs), and queuing to
LAN-side devices
• Secure remote management using HTTPS or My Fios app
• Static routing
• VPN (VPN pass through only)
• IGMP
• Daylight savings time support

10
 / INTRODUCTION
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./ GETTING TO KNOW YOUR FIOS ROUTER
1.3a/ FRONT PANEL
The front panel’s unified button allows quick access to the Wi-Fi
Protected Setup (WPS) feature and pairing mode.
The Router Status LED will be solid
white when your Fios Router is turned
on, connected to the internet, and
functioning normally.
Router Status LED
Condition Status LED Color Fios Router
Normal WHITE Normal operation (solid)
Router is booting (fast blink)
BLUE Pairing mode (slow blink)
Pairing successful (solid)
GREEN Wi-Fi has been turned o (solid)
Issue(s) YELLOW No internet connection (solid)
RED Hardware/System failure detected (solid)
Overheating (fast blink)
Pairing Failure (slow blink)
Power OFF Power o
The WPS button is used to initiate Wi-Fi Protected Setup. This is an
easy way to add WPS capable devices to your Wi-Fi network. To
activate the WPS function, press and hold the unified button located
on the front of your Fios Router for more than two seconds. When
WPS is initiated from your router, the Router Status LED slowly
flashes blue for up to two minutes, allowing time to complete the

GETTING TO KNOW YOUR FIOS ROUTER
WPS pairing process on your Wi-Fi device (also known as a Wi-Fi
client). When a device begins connecting to your router using WPS,
the Router Status LED rapidly flashes blue for a few seconds, and
turns solid blue and then solid white as the connection completes.
If there is an error during the WPS pairing process, the Router
Status LED slowly flashes red for two minutes after the error
occurs.
Refer to the “Connecting A Wi-Fi Device Using WPS” for more
details. In addition, the unified button also provides a quick view
of the operational state of the Fios Router using various colors as
indicated in the chart above. Please refer to section 9.0h for details
on the rear LEDs.
1.3b/ REAR PANEL
The rear panel of your router has a label that contains important
information about your device, including the default settings for
the Fios Router’s Wi-Fi name (SSID), Wi-Fi password (WPA2 key),
local URL for accessing the router’s administrative pages, and
administrator password. The label also contains a QR code that
you can scan with your smartphone, tablet, or other camera-
equipped Wi-Fi device to allow you to automatically connect your
device to your Wi-Fi network without typing in a password (requires
a QR code reading app with support for Wi-Fi QR codes).

12
 / INTRODUCTION
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The rear panel has seven ports; F-type coax, Ethernet LAN (four),
Ethernet WAN, and USB. The rear panel also includes a DC power
jack and a reset button.

GETTING TO KNOW YOUR FIOS ROUTER
• Ethernet LANEthernet LAN - connects devices to your Fios Router using
Ethernet cables to join the local area network (LAN). The four
Ethernet LAN ports are 10/100/1000 Mbps auto-sensing and
can be used with either straight-through or crossover Ethernet
cables.
• USBUSB - provides up to 1000 mA at 5 VDC for attached devices.
For example, you could charge a cell phone.
• Ethernet WANEthernet WAN - connects your Fios Router to the internet using
an Ethernet cable.
• Coax WAN and LANCoax WAN and LAN - connects your router to the internet and/
or to other MoCA devices using a coaxial cable.
Warning: The WAN coax port is intended for connection to
Verizon Fios only. It must not be connected to any exterior or
interior coaxial wires not designated for Verizon Fios.
• Reset ButtonReset Button - allows you to reset your router to the factory
default settings. To perform a soft reboot, press and hold the
button for at least three seconds. To reset your router to the
factory default settings, press and hold the button for at least
ten seconds.
• PowerPower - connects your Fios Router to an electrical wall outlet
using the supplied power adapter.
Warning: The included power adapter is for oce use only,
supporting voltages from 105-125 voltage in AC. Do not use in
environments with greater than 125 voltage in AC.

14
 / INTRODUCTION
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1.3c/ MOUNTING THE FIOS ROUTER TO A WALL
For optimum performance, the Fios Router is designed to stand in a
vertical upright position. Verizon does not recommend wall mounting
the Fios Router. However, if you wish to mount your Fios Router,
you can purchase a wall mount bracket from the Verizon Fios
Accessories Store at
verizon.com/smallbusiness/accessories/networking-wifi/
To mount your Fios Router to a wall:
1. You may use the wall-mount template sheet for positioning
the Fios Router.
2. Mark the mounting holes using the template sheet as shown
below.

GETTING TO KNOW YOUR FIOS ROUTER
3. Drive two screws into the wall. Leave the screws extended
about 0.2 inches from the wall.
4. Verify the screws are positioned correctly by placing the wall
bracket on the screws. Then remove the wall bracket from
the wall.
5. There are two mounting slots located on the bottom of the
Fios Router. It allows you to securely attach your router to
the wall. Align the slots with the wall mount bracket.

16
 / INTRODUCTION
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6. Attach the router to the wall mount bracket through an easy
twist and lock action.
7. Align the wall mount bracket with the attached router to the
screws, then slide the bracket down until it locks in place.

GETTING TO KNOW YOUR FIOS ROUTER
8. To secure the bracket, place one screw into the small hole of
the bracket and tighten the screw into your wall.
Note: To release the lock, twist the router counter-clockwise
and press down on the small clip on the bottom of the
bracket.

02 /
CONNECTING YOUR
FIOS ROUTER
2.0 Setting up Your Fios Router
2.1 Expanding Wi-Fi coverage
2.2 Computer Network
Configuration
2.3 Main Screen

19
 / CONNECTING
YOUR FIOS ROUTER
verizon.com/business/products/fios-internet | ©2020 Verizon. All Rights Reserved
Connecting your Fios Router and
accessing its web-based User Interface
(UI) are both simple procedures.
Accessing the UI may vary slightly,
depending on your device’s operating
system and web browser.

SETTING UP YOUR FIOS ROUTER
./ SETTING UP YOUR FIOS ROUTER
Before you begin, if you are replacing an existing router, disconnect
it. Remove all old router components, including the power supply.
They will not work with your new Fios Router.
2.0a/ INSTALLATION INSTRUCTIONS
. CONNECT YOUR CABLESCONNECT YOUR CABLES
A. Connect the coax cable from the coax port on your
router to a coax outlet. (Required for Fios TV)
B. Connect the Ethernet cable from your router’s WAN
port to an Ethernet outlet. (Required for internet speeds
greater than 100 Mbps)
C. Connect the router power cord to an electrical outlet.