ViaSat SurfBeam 2 User manual

SurfBeam 2 Antenna Test
Release Date: October 2013
© 2006 - 2014 ViaSat, Inc.
Page 1of 5
Proprietary –For use only pursuant to
company approval and instructions
Terms of use.
Summary
This Job Aid covers:
Purpose
Process
Possible Results
Tools Required
Required Escalation Data
Test Details
This Job Aid supports all Technician audiences. Every ViaSat Repair Service Call begins and ends with a
Service Visibility Tool (SVT) Analysis. This test is not an isolated test; follow the appropriate Trouble
Isolation Check Sheet for complete testing.
This test applies to the following 75cm ODUs: VS1100, VS1101, and VS1200. These antennas use the
SurfBeam 2 modem, and deliver the Exede service.
Purpose
Use the Antenna Test to discover if the satellite antenna is aligned correctly or if there is a TRIA failure.
Process
Step
Action
1.
Validate Point and Peak settings and Modem Key
2.
Disconnect Customer Equipment from the modem and connect the powered Technician Laptop
Computer
3.
Reset the modem at TRIA by covering the feedhorn with the Inclinometer bracket. Wait one minute,
and then remove the bracket. The TRIA should emit the ‘beep bop’ tone if the modem has reset.
4.
Reset Skew to 90 degrees
5.
Re-center Fine Azimuth Adjustment bolt.
6.
Re-set Elevation to Boom Arm Angle.
7.
Reboot Modem.
8.
Open Laptop Computer Browser and type in URL: http://192.168.100.1/install
9.
Use standard SurfBeam 2 Point and Peak process to correct antenna pointing errors
10.
When all the progress indicators display green and status text displays ‘Online’ in the Modem
State field on the Modem/IFL Cable Status page, test has PASSED
If the Modem State field displays progress indicators in gray or yellow and/or the status text does
not display ‘Online’, test has FAILED
Important: The only acceptable result of this test is PASSED. The Technician repeats the test
until all errors are found and the test is PASSED. The only exceptions are failures that require
escalation or when there is a Network outage during the test, where the result is INCOMPLETE.

SurfBeam 2 Antenna Test
Release Date: October 2013
© 2006 - 2014 ViaSat, Inc.
Page 2of 5
Proprietary –For use only pursuant to
company approval and instructions
Terms of use.
Step
Action (continued)
11.
Observe Modem Lock process
viewing the Modem LEDs:
Power LED –Solid
RX flashing, then goes
solid
TX flashing, then goes
solid
Ethernet –flashes, then
goes solid
12.
Validate Modem Lock process
viewing the Status Icons and
Status Text displayed in the
Modem State field on the
Modem/IFL Cable Status page
of the Modem Browser
Interface (MBI).
Possible Results
INCOMPLETE
oConfirmed Network Outage
oReschedule, if necessary
PASSED
oPoint and Peak correction made
oValidate with Modem Lock Test
PASSED
oCable Replaced/Repaired
oValidate with Modem Lock Test
PASSED
oTRIA Replaced
oValidate with Modem Lock Test
PASSED
oModem Replaced
oValidate with Modem Lock Test
FAILED
oOld TRIA/Modem re-installed
oModem Status stuck at Scanning,
Syncing, and/or Ranging/Ranged
oModem Status stuck at Network
Entry, DHCP, or Undefined
oValidate escalation data, and follow
normal Escalation process

SurfBeam 2 Antenna Test
Release Date: October 2013
© 2006 - 2014 ViaSat, Inc.
Page 3of 5
Proprietary –For use only pursuant to
company approval and instructions
Terms of use.
Tools Required
Technician Laptop Computer
Inclinometer Bracket
Compass
Inclinometer
7/16 Inch open-end wrench
Ratchet wrench with sockets
Required Escalation Data
New Arm Angle
New Azimuth
New Skew
Old/new TRIA serial number (if replacement)
Test run results and result actions
Modem LED status and Status Text from Modem/IFL Cable Status page
Test Details
Follow these steps to complete the SurfBeam 2 Antenna Test:
Step
Action
1.
Validate that the appropriate pre-tests are complete as detailed on the Trouble Isolation Check
Sheet.
2.
Validate Point and Peak Settings and Modem Key on the Support Portal Quick Flash page for the
account.
3.
Disconnect Customer Equipment (Computer, Router, or ATA) from the modem.
4.
Using the existing Ethernet cable, connect the powered Technician Laptop Computer to the
SurfBeam 2 Modem.
5.
Reset the modem at TRIA by covering the feedhorn with the Inclinometer bracket. Wait one minute,
and then remove the bracket. The TRIA should emit the ‘beep bop’ tone if the modem has reset.
Note: Never use a hand or other body part to block the feedhorn.
6.
Reset Skew to 90 degrees as outlined in the SurfBeam 2 Assembly Job Aid.
7.
Re-center the Fine Azimuth adjustment as outlined in the SurfBeam 2 Assembly Job Aid.
8.
Use the Inclinometer to point the Boom Arm Angle; point the Elevation.
Set the Boom Arm Angle by subtracting 19.4 from the Elevation.

SurfBeam 2 Antenna Test
Release Date: October 2013
© 2006 - 2014 ViaSat, Inc.
Page 4of 5
Proprietary –For use only pursuant to
company approval and instructions
Terms of use.
Step
Action (continued)
9.
Disconnect the AC power plug from the power source to power down the modem.
10.
Reconnect the AC power plug to power up the modem and wait for the RX LED to begin flashing.
11.
Open Laptop Computer Browser and type in URL: http://192.168.100.1/install to put the Modem in
Installation Mode.
12.
On the Installation Configuration page, type the Modem Key into the appropriate fields.
13.
After the Modem Key is entered, click the Forward Arrow button to open the Modem/IFL Cable
Status page.
Important: Do not press the Enter key. Pressing the Enter key takes the modem out of
Installation Mode.
14.
Validate the following:
1. The SB2 Modem RX and LAN LEDs are flashing in unison
If the RX/LAN LEDs are not flashing correctly:
oReplace Modem.
oRestart this test at step 10.
2. The TRIA is emitting the Heartbeat tone
If the TRIA heartbeat is not heard:
oReplace TRIA.
oRestart this test at Step 10.
If the Technician hears the TRIA heartbeat, and sees the RX/LAN LEDs flashing correctly, go to
Step 15.
15.
Re-point and re-peak the antenna using the standard process outlined in the 75cmODU/SurfBeam 2
Point and Peak Job Aid.
16.
When the realignment is complete, return to the Installation Configuration Page.
If the third box in the Course to Fine Pointing section displays a green checkmark, go to step
17.
If the third box in the Course to Fine Pointing section does not display a green checkmark,
return to antenna and complete a Push/Pull test. Return to the Installation Configuration
page.
oIf the third box in the Course to Fine Pointing section now displays a green
checkmark go to step 17
oIf the third box in the Course to Fine Pointing section still does not display a green
checkmark
1. Replace the TRIA.
2. Restart this test at Step 9.
17.
After the green checkmark displays in the third box in the Course to Fine Pointing section on the
Installation Configuration page, click on the Forward Arrow button to start the Modem Lock
process and open the Basic Status page.
Important: Do not press the Enter key. Pressing the Enter key will take the modem out of
Installation Configuration mode.

SurfBeam 2 Antenna Test
Release Date: October 2013
© 2006 - 2014 ViaSat, Inc.
Page 5of 5
Proprietary –For use only pursuant to
company approval and instructions
Terms of use.
Step
Action (continued)
18.
On the Basic Status page, click the Modem button to open the Modem/IFL Cable Status page.
19.
On the Modem/IFL Cable Status page, observe the progress indicators and status text displayed in
the Modem State field.
20.
Results:
For a successful Modem Lock, the progress indicators all display green and the status text
displays 'Online'; the test is PASSED.
If progress indicators are stuck at Scanning/Syncing, and/or Ranging/Ranged:
1. Correct the following errors:
a. Network Outage: confirm with Installation Support Team and reschedule, if
necessary; the test is INCOMPLETE
b. Cable: Repair/replace cable and restart test at step 5
c. LOS: Correct alignment and restart test at step 5
d. TRIA: Replace TRIA and restart test at step 5
e. Modem: Replace Modem and restart test at step 5
2. If the progress indicators all display green in the restarted test, and the status text
displays 'Online'; the test is PASSED
3. If the restarted test halts at Scanning, Syncing, and/or Ranging, call Installation Support
for escalation; the test is FAILED.
If progress indicators are stuck at Network Entry, DHCP, Undefined, or Software
Download:
1. Text displays Network Entry, DHCP, or undefined:
a. Restart this test at step 5
b. If the progress indicators all display green in the restarted test and the status text
displays 'Online'; the test is PASSED
c. If the restarted test halts at Network Entry, DHCP or undefined, call Installation
Support for escalation; test is FAILED.
2. Text displays Software Download:
a. Allow download to complete (allow at least 30 minutes)
b. If download doesn’t complete, restart this test at step 5
c. If the progress indicators all display green in the restarted test and the status text
displays 'Online'; the test is PASSED
d. If the restarted test halts at Software Download, call Installation Support for
escalation; test is FAILED.
21.
Use the results of this test to determine the next step based on the checklist.