ViaSat RM5111 User manual

Vlasatť
Viasat WiFi Modem
User Guide
Read entire user guide for instructions and product information.

WELCOME to Viasat* Satel,lite lnternet
Whether you're streaming your favorite videos, downloading important files or
connecting with friends and familn the Viasat WiFi Modem brings the best of the
internet to you in one simple device.
The Viasat WiFi Modem includes a modem for internet access; a built-in, technically
supported wireless router; and an integrated Voice adapter for home phone service.
Even though the Viasat WiFi Modem contains these other devices within it, for simplicity's
sake we'll sometimes refer to it as a "modem" in this document.
lnside This Guide
t I wnat'. in the Box
Z I tmportant Safetg !nformation
S I Conn".ting gour Viasat WiFi Modem
+ | UoO"rn Specifications
S I Connecting gour Devices
s I lnoic"tor Lights
Z I S"tting up Voice Tel,ephone Service (Optionat)
8 | Warrantg, Environmental, and Other tnformation

Your Viasat WiFi Modem includes
evergthing shown here:
@ viasat WiFi Modem
@ ethernet cable for connecting your modem to
your Computeř
@ Powersupply and three-pronged cord (for use
with the viosat WiFi Modem only)
@ Coaxcableconnector
o viasat WiFi Modem stand
t I What's in the Box
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2 | Important Safetg lnformation
To reduce the risk of serious injury or death due to electric shock or fire, read and follow this safety information.
Exposed Coax Hazard - When the modem is powered on, there is DC voltage present in the coax cable connector and any
coax cable that is plugged in. Do not touch an exposed coax cable when the system is powered on.
Keep Away from Children and Pets - Keep children and pets away from the modem, AC power adapter and coax cable,
and do not allow them to bite or chew on it.
Do Not Open Modem - Do not open the modem or attempt to service interior parts. There are no user-serviceable parts
inside the modem, The modem shou[d only be opened by a qualified service professional.
Keep Modem Dry - Keep the modem away from water, Keep the modem in a spot away from open windows. Do not place
cups or other containers of Iiquid near the modem. Do not use cleaning fluids or sprays, or use forced air to remove dust.
Avoid Equipment Damage - Onty wipe the modem housing wíth a clean and dry cloth.
Satellite Dish Hazard - The transmitting equipment is capab[e of generating RF levels above the maximum permissible
uncontrolled exposure level. Do not place head or other body parts in the radiation beam pattern of the transmitter feed
horn and/or antenna when the transmitter is on. Unplug the modem before peďorming maintenance to any satellite
dish components.
Electric Shock Hazard from lmproperly Grounded System - To reduce the risk of electric shock, before installing
the modem, be sure the electrical and cable system is properly grounded. Viasat expects that this modem will be
instaIled where:
Electrical outlets are properly wired and grounded.
All computer equipment attached to the modem is properly grounded.
The cable distribution system is grounded in accordance with ANSl/NFPA 70, the National Electrical Code (NEC)-in
particular, Section 820.93: Grounding of Outer Conductive Shield of a Coaxial Cable.
When installing the modem, make sure it is properly grounded.
, The viasat three-prong power cord must be connected to a properly grounded three-prong Ac outlet.
, Do not use adapter plugs or remove the grou nding prong from the plug.
, lf you are unsure if your system is properly grounded, consult a licensed electrician.
PROP 65 WARNlNG: This product, including electricalwiring, contains chemicals, including lead, known to the State of
California to cause cancer, birth defects or other reproductive harm. Wash hands after use.
UserGuide ) 2
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A WARNlNG indicates a hazardous situation which, if not avoided, could result in serious injury or death.
NOT|CE is used to address practices not related to physical injury. NOT|CE is used for procedures or practices that, if not
followed, could result in equipment damage.
UserGuide ) 3
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To reduce the risk of serious injury or death from electric shock, postpone modem installation untilthere is no risk of
lightning activity in the area.
t Attach the coax cable connector and stand to the modem as directed in the diagram below.
o Attach stand
z Place your modem near your computer.
Always use the stand. The modem must be placed vertically for adequate ventilation. Ventilation keeps the modem
cooler and is necessary for proper operation.
lt's normal for the modem to get warm during use. For the best experience:
9 place the modem on a hard surface. Soft surfaces like a rug or carpet may cause the modem to tip over and may
block ventilation.
Ý tr,tat<e sure there are at least 3 inches of clearance around the modem.
a Oo not keep the modem in an enclosed space.
O oo not position the modem near heat sources, such as ventilation openings on televisions and electronic devices.
Keep the modem away from heating vents and direct sunlight.
Keep the modem in a climate-controlled location between 0-40'C (32-104'F).
Do not paint or adhere deca[s to the modem housing. This can block ventilation holes in the modem housing.
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UserGuide ) 4
l I Connecting the Viasat WiFi Modem
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Connect the coax cable running from your dish to the coax cable connector. Finger-tighten the coax cable to the
coax cable connector.
The Viasat WiFi Modem, including the coax cable connector, may become warm. Always use the provided coax cable
connector to attach the coax cable to the modem. Avoid touching the coax cable connector unless the power adapter has
been unplugged for at least one minute.
Connect one end ofthe Ethernet cable to the back ofthe modem and the otherto the Ethernetjack on your
computer. The Viasat WiFi Modem includes four Ethernet connections so that multipte devices may be connected
if needed.
Protect the modem from shocks and surges. lnstall an AC surge protector to the modem's power supply.
lfyou are usingVoice, connectyour home phone to the standard RJ11 phonejack on the back ofthe modem. Refer
to Section 7 for more information about setting up Voice.
Attach theAC poweradapterto the back ofyour modem, and then plugthe cord into a standard AC powersource.
Be sure to run the cord through the power cord retention clip just below the power connector.
To reduce the risk of electric shock, do not connect the plug into an extension cord or other outlet unless the plug can be
fully inserted.
7 Follow the instructions provided in the box to "provision" your new modem so you may begin using your service.
UserGuide ) 5
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WiFi type:
Router:
Wireless security:
other features:
802.11 alblgln dual-band selectable frequency supporting 2.4 GHz and 5 GHz connections
4-port gigabit Ethernet router
Supports WPS, WEB and WPA security standards
RJ11 phone jack (forVoice only), Guest access network capability, Parental controls
only Use Viasat AC Power Adapter With Viasat WiFi Modem. Do not use an AC power adapter other than the one supplied
with the Viasat WiFi Modem. lt will result in poor performance of you r service. Use the Viasat AC power adapter on[y with
the Viasat WiFi Modem. Using this AC power adapter with other equipment can damage that equipment,
UserGuide ) 6
+ | Viasat WiFi Modem Specifications
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S I Connecting gour Devices
The Viasat WiFi Modem supports both wired and wireless connections. Up to four wired devices (computers, TVs and/or
DVRs) may be connected directly to the modem using Ethernet cab[es. Refer to your device manua[s for more information.
Wireless devices can be connected via a wireless home network created using the Viasat WiFi Modem. This diagram shows a
basic home network using a wireless router:
Viasat
Modem/Router
other devices you may connect wirelessly include smart phones, TVs, security cameras and thermostats.
AWord about Routers
Although routers are great at a[[owing multiple devices to access the internet, please be aware that the devices are allstiIl
sharing a single internet connection. The more devices using the router at the same time, the less available bandwidth
(speed) you'll have. You'll likely see data usage increase as you add more devices to your network, so keep an eye on your
usage and whether you are on the right Viasat service plan for your needs.
There are two ways to create a wireless network:
The Viasat WiFi Modem already has a secure, randomly assigned network name and password. You can find this
information printed on the back of your modem. lf you would like to use this network name and password, no further
action is needed on your part.
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Changing Network Name (SSlD) and password
lf you'd prefer to change your network name and/or password, use the following process:
1 After setting up the Viasat WiFi Modem, type the lP address
192.168.r00.1 into your internet browser.
When prompted, log in using the username "admin" and
password "admin'l
On the following screen, you will be able to configure your
network name, password, security mode and more under
the heading "WiFi Settings".
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Changing wireless frequencies
lf your wireless connection works but appears to be running unusually slowly, you may be experiencing interference from
other devices. Switching the frequency of your Viasat WiFi Modem's router may help:
1 Type the lP address 192.168.100.1
into your internet browser.
2 When prompted, log in usingthe username "admin"
and password "admin']
5 Click on the section labeted'Advanced Settings."
4 ln the section labeled "Network Mode," use the
dropdown menu to switch 2.4 GHz to 5 GHz.
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WiFisetinqs Rout€rspHngs perentátcontlots Modem Diagnostics

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6 | lndicator Lights
The indicator light on the side of your Viasat WiFi Modem will change color depending on its status.
Here's what all those colors mean:
No tight No power
solid white
Pulsing White
Solid Blue
Pulsing Blue
lnitial power up
Attempting network entry
Online
Updating software
Pulsing Orange lnsta[lation mode
Solid Red
Pulsing Red
Device reboot required. lf color doesn't change
for 5 minutes, ca[[ Viasat for service
Fault detected. CaIlViasat for service,
Please note that it is normal for the indicator light to flash numerous colors or go dark for a few seconds when it is first
powered on, Allow three to five minutes for your modem to futty connect.
UserGuide > 9

Now that your Viasat WiFi Modem is fully connected, it's time to set up your optional Voice telephone service, if you
have ordered it.
1 Connect your computer or router to the Viasat WiFi Modem using an Ethernet cable.
2 ConnectyourtelephonetothestandardphonejackontherearoftheViasatWiFi Modem.
3 Visit http://activatevoice.viasat.com to complete the setup process.
e I Warrantg, Environmental and Other lnformation
Warranty Notice
, Viasat, lnc.("Viasat"),theproviderofViasatlnternet,doesnotprovideawarrantytotheenduserforthisproduct.Any
such warranty from Viasat, including the implied warranty of merchantability or fitness for a particular purpose, is
hereby disclaimed.
EnvironmentaI Aterts
WEEE
, Viasat has marked this product with the WEEE symbol as a convenience to its customers for environmental responsibility
per European Union Directive2OL2|L9|EU. This product should be collected and disposed of in accordance with national
and locallaws and regulations. Waste electrical and electronic products must not be disposed of with household waste.
ROHS Compliant
, This product is in compliance with European Union Directive 201U65/EU.
REACH Compliant
, This product is in compliance with European Union Directive 1907/2006/EU.
Energy Efficiency
, The external power supply complies with U5 Department of Energy, Level Vl, energy efficiency requirements.
EnvironmentaI Compliance Contact lnformation
, For more information regarding environmental compliance, please send correspondence to
[email protected].
Open Source Software lnformation
, This product incorporates various open source software packages that are distributed under license terms as
described at http:/iwww.viasat.com/FOSS-Usage.
UserGuide ) ]0
Z I Setting up Voice telephone service

other Notices
, Viasat declares that the Viasat WiFi Modem i, ,@u, Listed and is in compliance with Canadian and U.S. safety
standards.
, viasat declares that the viasat wiFi Modem is in compliance with the essential requirements and other relevant
provisions of Directive 1999/5/EC.
, The Viasat WiFi Modem complies with 47 CFR FCC Rules and Regulation Part 25, Satellite Communications, and Part 15
Subpart B, Class B Digital Device. Operation of the WiFi functionality of the Viasat WiFi Modem is subject to the following
two conditions: (r) it may not cause harmfulinterference, and (2) it must accept any interference received, including
interference that may cause undesired operation.
The Viasat WiFi Modem contains a WiFi wireless LAN radio transmitter and accordingly has been certified as compliant
with 47 cFR Part 15 of the FCC Rules íorintentional radiators. Products that contain a radio transmitter operating under
47 CFR Part 15 are labeled with FCC lD and FCC logo.
The manufacturer is not responsible for any radio ortelevision interference caused by unauthorized modification of the
devices included with this product, or the substitution or attachment of connecting cables and equipment other than
specified by the manufacturer. ln addition, such unauthorized modification may void the user's authority to operate the
Viasat WiFi Modem. Correction of interference caused by such unauthorized modification, substitution, or attachment is
the responsibility of the user.
, The viasat wiFi Modem was qualified undertest conditions that included the use of the supplied cable between system
components. To be in compliance with regulations, the installer or user must use this cable and install it properly.
Trademark Notice
Viasat and the Viasat logo are trademarks or registered trademarks of Viasat, lnc. in the U.S. and/or other countries.
Documentation Notice
@ Copyright 2017 Viasat, lnc., all rights reserved. The information, specifications and features contained in this document
are subject to change without notice and should not be construed as a commitment by Viasat.
UserGUide ) 1]

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