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Product Care
PROFESSIONAL SERIES OUTDOOR GAS GRILL WARRANTY
ONE YEAR FULL WARRANTY
Outdoor gas grills and all of their component parts, except as detailed below*, are warranted to be free from
defective materials or workmanship in normal household use for a period of twelve (12) months from the date of
original retail purchase. Viking Range Corporation, warrantor, agrees to repair or replace, at its option, any part
which fails or is found to be defective during the warranty period.
*Painted and decorative items (including ceramic briquettes) are warranted to be free from defective materials or
workmanship for a period of ninety (90) days from the date of original retail purchase. ANY DEFECTS MUST BE
REPORTED TO THE SELLING DEALER WITHIN NINETY (90) DAYS FROM DATE OF ORIGINAL RETAIL
PURCHASE. Viking Range Corporation uses the most up-to-date processes and best materials available to
produce all color finishes. However, slight color variation may be noticed because of the inherent differences in
painted parts and porcelain parts as well as differences in kitchen lighting, product locations, and other factors.
FIVE YEAR LIMITED WARRANTY
Any burner assemblies, TruSear™ infrared burner, infrared rotisserie burner, or porcelain grill grate which fails due
to defective materials or workmanship in normal household use during the second through fifth year from the
date of original retail purchase will be repaired or replaced, free of charge for the part itself, with the owner
paying all other costs, including labor. Corrosion, scratching, and discoloration due to improper use and care of
the outdoor product is excluded from this warranty.
LIFETIME LIMITED WARRANTY
Any stainless steel part or porcelain grill grate which rusts through due to defective materials or workmanship in
normal household use during the fifth through the useful lifetime of the grill from the date of original retail
purchase will be repaired or replaced, free of charge for the part itself, with the owner paying all other costs,
including labor.
NINETY (90) DAY RESIDENTIAL PLUS WARRANTY. This warranty applies to applications where use of the
product extends beyond normal residential use. Examples are, but not limited to, bed and breakfasts, fire
stations, private clubs, churches, etc. This warranty excludes all commercial locations such as restaurants, food
service locations and institutional food service locations.
This warranty extends to the original purchaser of the product warranted hereunder and to each transferee owner
of the product during the term of the warranty.
This warranty shall apply to products purchased and located in the United States and Canada. Products must be
purchased in the country where service is requested. Warranty labor shall be performed by an authorized Viking
Range Corporation service agency or representative. Warranty shall not apply to damage resulting from abuse,
accident, natural disaster, loss of electrical power to the product for any reason, alteration, improper installation,
improper operation, or repair or service of the product by anyone other than an authorized Viking Range
Corporation service agency or representative. This warranty does not apply to commercial usage. Warrantor is
not responsible for consequential or incidental damage whether arising out of breach of warranty, breach of
contract, or otherwise. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
Owner shall be responsible for proper installation, providing normal care and maintenance, providing proof of
purchase upon request, and making the appliance reasonably accessible for service. If the product or one of its
component parts contains a defect or malfunction during the warranty period, after a reasonable number of
attempts by the warrantor to remedy the defects or malfunctions, the owner is entitled to either a refund or
replacement of the product or its component part or parts. Warrantor’s liability on any claim of any kind, with
respect to the goods or services covered hereunder, shall in no case exceed the price of the goods or service or
part thereof which gives rise to the claim.
WARRANTY SERVICE
Under the terms of this warranty, service must be performed by a factory authorized Viking Range Corporation
service agent or representative. Service will be provided during normal business hours, and labor performed at
overtime or premium rates shall not be covered by this warranty. To obtain warranty service, contact the dealer
from whom the product was purchased, an authorized Viking Range Corporation service agent, or Viking Range
Corporation. Provide model and serial number and date of original purchase. For the name of your nearest
authorized Viking Range Corporation service agency, call the dealer from whom the product was purchased or
Viking Range Corporation. IMPORTANT Retain proof of original purchase to establish warranty period.
The return of the Owner Registration Card is not a condition of warranty coverage. You should, however, return
the Owner Registration Card so that Viking Range Corporation can contact you should any question of safety
arise which could affect you.
Any implied warranties of merchantability and fitness applicable to the above described burner assemblies,
infrared rotisserie burners, porcelain grill grates, and stainless steel parts are limited in duration to the period of
coverage of the applicable express written limited warranties set forth above. Some jurisdictions do not allow
limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty
gives you specific legal rights, and you may also have other rights which may vary from jurisdiction to jurisdiction.
Specifications subject to change without notice.
Warranty
Service Information
If service is required after checking the troubleshooting guide,
call your Viking dealer or authorized service agency. The
name of the authorized service agency can be obtained from
the dealer or distributor in your area.
When you make a service call, be sure to have the following
information handy
• Model Number
• Serial Number
• Date of Purchase
• Name of dealer from whom purchased
Be ready to clearly describe the problem that you are having
with your Viking refrigerator.
If you are unable to obtain the name of an authorized service
agency, or if you continue to have service problems, contact
Viking Range Corporation at (888) 845-4641 or write to
VIKING RANGE CORPORATION
PREFERRED SERVICE
1803 Hwy 82W
Greenwood, Mississippi 38930 USA
Record the following information indicated below. You will
need it if service is ever required.
The serial number and model numbers for your refrigerator
are located on the upper wall, behind the lighting
Model No. ____________________ Serial No. ________________
Date of Purchase __________ Date Installed ________________
Dealer’s Name __________________________________________
Address ________________________________________________
_______________________________________________________
If service requires installation of parts, use only authorized
parts to insure protection under the warranty.
Keep this manual with your re rigerator or uture
re erence.