Viola Systems Arctic User manual

Arctic User’s Manual
Arctic GPRS Router (2270)
Version 1.5.7
June 2008

User’s Manual
Arctic GPRS Router 2 Viola Systems Ltd.
Copyright and Trademark
Copyright 2004-2008, Viola Systems Ltd. All rights to this manual are owned solely by Viola
Systems Ltd. (referred elsewhere in this User’s Manual as Viola Systems). All rights reserved. No part
of this manual may be transmitted or reproduced in any form or by any means without a prior written
permission from Viola Systems.
Ethernet™ is a trademark of XEROX Corporation. Windows™ and Internet Explorer™ are trademarks
of Microsoft Corporation. Netscape™ is a trademark of Netscape Communications Corporation. All
other product names mentioned in this manual are the property of their respective owners, whose
rights regarding the trademarks are acknowledged.
Viola Systems Ltd.
Lemminkäisenkatu 14-18 B
FIN-20520 Turku
Finland
E-mail: [email protected]
Technical Support
Phone: [phone]
Fax: [phone]
E-mail: [e-mail]
Internet: http://www.violasystems.com

User’s Manual
Arctic GPRS Router 3 Viola Systems Ltd.
Disclaimer and Revisions
Viola Systems reserves the right to change the technical specifications or functions of its products or
to discontinue the manufacture of any of its products or to discontinue the support of any of its
products without any written announcement and urges its customers to ensure that the information at
their disposal is valid.
Viola software and programs are delivered “as is”. The manufacturer does not grant any kind of
warranty including guarantees on suitability and applicability to a certain application. Under no
circumstance is the manufacturer or the developer of a program responsible for any damage possibly
caused by the use of a program. The names of the programs as well as all copyrights relating to the
programs are the sole property of Viola Systems. Any transfer, licensing to a third party, leasing,
renting, transportation, copying, editing, translating, modifying into another programming language or
reverse engineering for any intent is forbidden without the written consent of Viola Systems.
Viola Systems has attempted to verify that the information in this manual is correct with regard to the
state of products and software on the publication date of the manual. We assume no responsibility for
possible errors which may appear in this manual. Information in this manual may change without prior
notice from Viola Systems.
Revision History:
01/2004 Manual released, Version 1.0
06/2004 Minor modifications and HW update, Version 1.1
10/2005 General text related corrections / Chapter 5 - Firewall rewritten Version 1.4
06/2008 Firmware 5.0.7 updated, manual version 1.5

User’s Manual
Arctic GPRS Router 4 Viola Systems Ltd.
Declaration of Conformity
(according to ISO/IEC Guide 22 and EN 45014)
Manufacturer’s Name:
Viola Systems Ltd.
Manufacturer’s Address:
Lemminkäisenkatu 14-18 B
FIN-20520 Turku
Finland
declares that this product:
Product Name:
Arctic GPRS Router
conforms to the following standards:
EMC:
EN 55022 Emission Test (Class A)
1. Radiated Emissions (30-1000MHz)
2. Conducted Emissions (0.15-30MHz)
EN 50082-1 Immunity Test
1. IEC 801-3: Radio Frequency Electromagnetic Field
2. IEC 801-2: Electrostatic Discharge
3. IEC 801-4: Fast Transients, AC Power Ports and Signal cables
Supplementary Information:
“The product complies with the requirements of the Low Voltage Directive 73/23/EEC and
EMC directive 89/336/EEC.”
Warning: This is a Class A product. In a domestic environment this product may cause radio
Interference which may make it necessary for the user to take adequate measures.
Manufacturer’s Contact Information:
Viola Systems Ltd.
Lemminkäisenkatu 14-18 B
FIN-20520 Turku
Finland
Phone: [phone]
Fax: [phone]

User’s Manual
Arctic GPRS Router 5 Viola Systems Ltd.
Warranty and Safety Instructions
Read these safety instructions carefully before using the products mentioned in this manual:
Warranty will be void if the product is used in any way in contradiction with the instructions given in
this manual or if the product has been tampered with.
The devices mentioned in this manual are to be used only according to the instructions described in
this manual. Faultless and safe operation of the devices can be guaranteed only if the transport,
storage, operation and handling of the devices is appropriate. This also applies to the maintenance of
the products.
To prevent damage both the product and any terminal devices must always be switched OFF before
connecting or disconnecting any cables. It should be ascertained that different devices used have the
same ground potential. Before connecting any power cables the output voltage of the power supply
should be checked.
This product is not fault-tolerant and is not designed, manufactured or intended for use or resale as
on-line control equipment or as part of such equipment in any hazardous environment requiring fail-
safe performance, such as in the operation of nuclear facilities, aircraft navigation or communication
systems, air traffic control, direct life support machines, or weapons systems, in which the failure of
Viola Systems manufactured hardware or software could lead directly to death, personal injury, or
severe physical or environmental damage.

User’s Manual
Arctic GPRS Router 6 Viola Systems Ltd.
Contents
Copyright and Trademark ....................................................................................................................... 2
Disclaimer and Revisions........................................................................................................................ 3
Declaration of Conformity........................................................................................................................ 4
Warranty and Safety Instructions............................................................................................................ 5
Contents.................................................................................................................................................. 6
1. Introduction ......................................................................................................................................... 7
About this User’s Manual ........................................................................................................... 7
The Arctic Platform..................................................................................................................... 8
2. Physical Interfaces .............................................................................................................................. 9
Front Panel Description.............................................................................................................. 9
Side Panel Description............................................................................................................. 11
Back Panel Description ............................................................................................................ 12
Product Information Label........................................................................................................ 13
Firmware Version ..................................................................................................................... 13
3. Getting Started .................................................................................................................................. 14
Unpacking the Arctic ................................................................................................................ 14
Installation of the Arctic ............................................................................................................ 14
Setting of the IP Address Using a Console.............................................................................. 15
Setting of the IP Address Using an HTML Browser ................................................................. 17
4. Arctic Configurator Tool .................................................................................................................... 19
Login to Arctic Configurator ..................................................................................................... 19
General Usage of the Arctic Configurator ................................................................................ 19
5. Arctic Software Configuration ........................................................................................................... 21
System Menu ........................................................................................................................... 21
Network Menu .......................................................................................................................... 21
Firewall Menu........................................................................................................................... 29
Service Menu ........................................................................................................................... 30
Tools Menu .............................................................................................................................. 32
Console .................................................................................................................................... 32
System Log and Recent events ............................................................................................... 32
Modem info .............................................................................................................................. 32
Send SMS ................................................................................................................................ 32
Default Settings........................................................................................................................ 32
7. GPRS ................................................................................................................................................ 33
Placing Arctic GPRS ................................................................................................................ 33
GPRS Antenna......................................................................................................................... 33
SIM Card and Card Holder ...................................................................................................... 34
Configuring Arctic GPRS Settings ........................................................................................... 34
Useful GSM/GPRS Information ............................................................................................... 35
Troubleshooting .................................................................................................................................... 36
Common Problems .................................................................................................................. 36
Technical Specifications........................................................................................................................ 37
Limited Warranty ................................................................................................................................... 38
Coverage.................................................................................................................................. 38
Excluded Products and Problems............................................................................................ 38
Remedies ................................................................................................................................. 38
Obtaining Warranty Service ..................................................................................................... 38
Technical Support ................................................................................................................................. 39
Contacting Technical Support.................................................................................................. 39
Recording Arctic Information....................................................................................................39

User’s Manual
Arctic GPRS Router 7 Viola Systems Ltd.
1. Introduction
Viola Arctic product family offers industrial quality connectivity devices for custom-built wireless and
wired device management solutions.
About this User’s Manual
This User’s Manual describes the operation of the Arctic GPRS Router. All devices in this User’s
Manual are referred to as Arctic, unless otherwise mentioned. This manual provides introductory
information as well as detailed instructions on how to set up and manage the Arctic as part of a
network environment. It is intended for anyone involved in installing and managing Arctic devices. It is
assumed that the reader of this manual is familiar with basic working principles of Internet technology.

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Arctic GPRS Router 8 Viola Systems Ltd.
The Arctic Platform
The Arctic platform utilizes a number of wireless or fixed line interfaces depending on your specific
requirements. Arctic is a customizable technology allowing users to develop solutions for their own
applications. Arctic devices have been designed to withstand the requirements of extreme
environments and industrial use.
Technical Features Summary
The following table shows the functional components in the Arctic GPRS Router device. Details of
each component are also listed below.
HARDWARE
CPU Platform:
•32-bit RISC microcontroller
•32 MB RAM
•8 MB Solid state FLASH memory
•Hardware Watchdog
Network Interface
•10/100 Base-T Ethernet (RJ45)
Device Interface
•1 Serial ports (RS-232, 19200 8N1)
Mechanics
•Aluminum frame
•Attachment rail for optional and custom
mounting tools
SOFTWARE
Operating System
•Multitasking embedded µCLinux
Supported Protocols
•PPP, IP, ICMP, UDP, TCP, ARP, DNS,
DHCP, FTP, TFTP, HTTP
Application Services
•HTTP server, CGI
•FTP client
•Telnet server
•SSH server and client
•Temperature sensor
•Real Time Clock
•Syslog
•DHCP server and client
•Status querying using SMS
Management and Configuration:
•Web user interface
•Console port
•Telnet

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Arctic GPRS Router 9 Viola Systems Ltd.
2. Physical Interfaces
Depending on the model, the Arctic
unit contains two or three panels for
interface connections and status
indication. These panels are:
1. Front panel. An example of a
typical configuration is shown in
the top figure. This panel
includes all connectors and
switches for the device
operation, optional input/output
connectors and the connectors
for network and serial interface.
2. Back panel. The GPRS antenna
connector and SIM card holder
are shown in bottom figure.
3. Side panel. The side panel
contains all LEDs which indicate
the status of the device.
Front Panel Description
The front panel of the Arctic GPRS Router consists of the following connectors and switches:
1. Power supply connector
2. Power switch
3. Console serial port (RS1)
4. Ethernet

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Arctic GPRS Router 10 Viola Systems Ltd.
The Arctic has rails to enable wall or rack mounting. The front panel contains slots for nuts or other
mounting accessories (optional) in order to gain access to these rails.
Power Supply Connector
The Arctic has a 10 – 26 VDC power supply connector shown below:
12
Pin 1 is positive (+)
Pin 2 is negative (–)
The unit is protected against reversed polarity.
Power Switch
Enables or disables the operation of the Arctic.
Serial Port (RS-232 console)
Arctic has one serial port connector. This is 9-pin male connectors (DB9). A null modem cable may be
used to connect the Arctic to a PC (19200 8N1, no handshaking). The figure of Arctic’s DB9 (DTE)
Male connector is shown below:
15
69
The serial port 1 is a full RS-232 -port. The pin description of this port is as follows:
Pin
Number
Name Direction Explanation
1 DCD IN Data Carrier Detect
2 RXD IN Received Data
3 TXD OUT Transmitted Data
4 DTR OUT Data Terminal Ready. Handshake output
5 GND - Signal ground.
6 DSR IN Data Set Ready. Handshake input
7 RTS OUT Ready To Send. Handshake output
8 CTS IN Clear To Send. Handshake input
9 RI IN Ring Indicator