FAQs
How do I restore factory settings?
When the router is turned on, press the Reset button for approximately 3 seconds using a pointed object
until the power indicator starts to blink. Restoring factory settings will restore the settings to the default.
You can reconfigure them after the router is restored.
What should I do if I forgot the Wi-Fi password or the login password for the web-
based management page?
Restore the router to its factory settings and then use the default Wi-Fi password and login password to
try again.
What should I do if the network status indicator is red or an Internet connection
cannot be established?
1Check if the SIM card is inserted. Refer to the Setup section for the right size of SIM card and the right
way to insert it into the slot.
2If the issue persists, restore the router to factory settings and try again.
3Contact your carrier to check if your SIM card is out of service. If it's a new card, check if it has been
activated.
What should I do if the Internet speed is slow?
1Check the signal strength indicator on the router. If it shows weak signal, adjust the router's direction
or move it close to a window to improve signal reception.
2If your device is connected to the router over Wi-Fi, adjust your device's position to receive better
signal.
3Restart the router and your device, and try again.
4Check if you have reached your data traffic limit for the month. If so, your carrier may limit your
Internet speed.
How can I connect to the router using WPS (Wi-Fi Protected Setup)?
To connect a WPS-enabled device to your router using the WPS button:
1Ensure that Wi-Fi is enabled on the client.
2Press and hold the WPS button on the router for one second to set up a 2.4 GHz WPS connection.
Why can't I access the router's web-based management page?
1Ensure that your computer is connected to the router through an Ethernet cable or Wi-Fi.
2Ensure that your computer is set to obtain an IP address and DNS server address automatically.
3Restart your browser, or try using another browser.
4If the problem persists, restore the router to its factory settings.
Why is the content displayed on the web-based management page not up to date?
Depending on your browser's cache, the content for your device on the web-based management page
may not be up to date. Manually clear your browser's cache (for example, open your browser and
choose Internet Options > General > Browsing history > Delete.) and re-launch the web-based
management page.
If you are experiencing any other issues with the router:
1Restart the router.
2Restore the router to its factory settings.
3Contact your carrier.
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