VIOMI V2 max User manual

Viomi Robot Vacuum Cleaner V2 max


CONTENTS
Viomi Robot Vacuum Cleaner V2 Max User Manual
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01

1
Usage Restrictions
•
This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision or
instruction concerning use of the appliance by a person responsible for
their safety.
•
Children should be supervised to ensure that they do not play with
the appliance.
•
Cleaning and user maintenance shall not be made by children
without supervision .
•
Please keep the main brush cleaning tools out of reach of children.
•
Keep hair,loose clothing,fingers, and all parts ofbody away from
openings and moving parts.
•
Do not use the vacuum-mop to clean any burning substances.
•
Do not pick up the vacuum-mop by its laser radar cover.
•
Make sure the vacuum-mop is turned off and the charging dock is
unplugged before cleaning orperforming maintenance.
•
This vacuum-mop is only intended to clean floors in ahome environment.
Please do not use it outdoors such as on an open balcony or on a
surface that is not a floor like a sofa, or in a commercial or industrial
seGing.
•
Do not use the vacuum-mop in an area suspended above ground
level, such as a loh, open balcony, or on top of furniture, unless a
protective barrier is present.
•
Do notuse the vacuum-mop at an ambient temperature above 40°C
or below 0°C or on a floor with liquids or sticky substances.
•
Pick up any cables from the floor before using the vacuum-mop to
prevent it from dragging them while cleaning.
•
Pick up any fragile or loose items from the floor, such as vases or
plastic bags, to prevent the vacuum-mop from being obstructed or
bumping into them and causing damage.
•
Do not place children, pets, or any item on top of the vacuum-mop
while it is stationary or moving.
•
Do not use the vacuum-mop to clean the carpet.
•
Do not allow the vacuum-mop to pick up hard or sharp objects such
as building materials, glass, or nails.
•
Do not spray any liquid into the vacuum-mop (make sure the dust
compartment is thoroughly dry before its reinstalling).
•
Do not place the vacuum-m op upside down (laser radar housing
should never touch the ground).
•
Onlyuse this product as directed in the user manual or quick start
guide. Users are responsible for any loss or damage arising from
improper use of this product.
Safety Information

2
Electrical Diagram
BaGeries and Charging
•
Do not use any third-party baGery, charger, or charging dock. Use
only with<NLD120200W1A4> supply unit.
•
The appliance must be disconnected from the supply mains when
removing thebaGery.
•
This appliance contains baGeries that are only replaceable by skilled
persons.
•
Do not place the charging dock near a heat source, such as a radiator.
•
Do not wipe any part of the vacuum-mop with a wet cloth or other liquid.
•
If the supply cord is damaged, it must be replaced by the manufacturer,
its service agent or qualified persons in order to avoid a hazard.
•
Do not improperly dispose of old baGeries. Before discarding the
vacuum-mop, make sure the vacuum-mop is unplugged and the
baGery must be removed and disposed of in an environmentally safe
manner.
•
Make sure the vacuum-mop is turned off when being transported
and kept in its original packaging if possible.
•
If the vacuum-mop will not be used for an extended period, fully
charge it, then turn it off and store it in a cool, dry place. Recharge the
vacuum-mop at least once a month to prevent baGery damage.
This product's laser radar meets the IEC 60825-1:2014 Standard for
Class 1 laser product safety and does not produce laser radiation
hazardous to the human body.
FCC ID: 2A2DH-V-RVCLM24
Right Wheel
Motor
Right Wheel
Speed Sensor
Water Pump
Motor
Mop Sensor
Fan
Water Reservoir
Sensor
Side Brush
Motor
Control Board
Dust Compartment
Sensor Board
Radar
Charging Port
Main Brush
Motor
BaGery
Leh Wheel
Motor
Leh Wheel
Speed Sensor
Power
Plug
Power Adapter
Charging Board

3
Product Overview
Product & Accessories List
Vacuum-Mop Accessories
Viomi V2 Max
Main Brush Guard
Accessory Box Contents
Cleaning Brush
Main Brush
2-in-1 Dust Compartment
with Water Reservoir
(for vacuuming and
mopping modes)
Side Brush (×2)
Charging Dock
Power Adapter
Note: Illustrations of product, accessories,
and user interface in the user manual are
for reference purposes only. Actual
product and functions may vary due to
product enhancements.
Mop Holder
WetMop
Moist Mop
550ml water tank

4
Charging Dock
Charging Indicator
Mop Assembly
Laser Radar
Cover
Function BuGons
Collision Sensor
IR Receiver Sensor
Leh Wheel
Right Wheel
Main Brush Guard
Main Brush
BaGery Pack
Side Brush
Cliff Sensors
Dock
Indicator Status
Press to send vacuum-mop back to
charging dock
.
Slowly blinking yellow
Returning to dock to
charge/Low baGery
Blinking blue
Wi-Fi not connected
Power/Cleanup BuGon
Press to start or pause cleaning.
Press and hold for 3 seconds to turn
the vacuum-mop on or off.
Breathing yellow Charging
Blinking red Error
Slowly blinking blue
Breathing blue
Waiting for the network
configuration
Turing on/Updating firmware
Blue Turned on/Working normally/Fully charged/Wi-Fi Connected

5
Installation
1.
Connectthecharging dock to the power outlet.
3. Place the charging dock on a level ground against a wall.
2.
Install the side brush on the upper-leh corner of the vacuum-mop, as
shown in the figure. An extra side brush in the package is provided as a
spare and does not need to be installed.
4. When using the vacuum-mop for the first time, press and hold the
buGon
fo r 3 sec onds to tur n on the vac u um-m o p. Once th e
indicator lights up, manually place the vacuum-mop onto the
charging dock to charge. Then just press the buGon when the
vacuum-mop is cleaning, it will automatically go to the charging
dock to recharge.
Blue: Turned on/Working normally/Fully charged/Wi-Fi Connected
Breathing yellow: Charging
Blinking red: Error

6
Installing Accessories for Desired Mode
Cleanup mode: Install 2-in-1 dust compartment with water
reservoir.
1.
Open the cover of the vacuum-mop and place 2-in-1 dust compart-
ment with water reservoir in the direction shown until it locks into
place.
2.
Turn on the vacuum-mop. It is now ready to start cleaning.
Vacuuming and mopping mode: Install 2-in-1 dust
compartment with water reservoir, mop holder, and mop.
1.
Open the water reservoir lid, fill
up the reservoir, then reaGach the
lid.
2.
Install the 2-in-1 dust compartment
with water reservoir into the
vacuum-mop until it locks into place.
3.
AGach the mop to the holder
and press the velcro strips firmly
together.

7
4.
Pinch the clips, install the mop holder horizontally into the boGom of the vacuum-mop, as illustrated.
5.
Turn on the vacuum-mop. It is now ready to start vacuuming and mopping.
Precautions:
1.
Do not place the charging dock in an area with direct sunlight.
2.
Make sure there are 0.5 meters or more of open space on either side of the charging dock and more than 1.5 meters in front.
3.
If the vacuum-mop is unable to turn on due to low baGery, place it directly onto the charging dock to recharge.
4.
The vacuum-mop will automatically turn on when it is on the charging dock.
5.
The vacuum-mop cannot be turned off when it is on the charging dock.
6.
Remove 2-in-1 dust compartment with water reservoir and mop holder when the vacuum-mop is charging or not in use.
7.
Use the virtual wall or set restricted areas for carpeted areas to prevent the vacuum-mop from geGing caught on the carpet.
8.
Regularly clean the 2-in-1 dust compartment to prevent excess dirt accumulation. This can avoid reducing the cleaning performance of the vacuum-mop.

8
How toUse
Turning On/Off
When the vacuum-mop is on the charging dock, it will automatically turn on and cannot be turned off.
Tomanuallyturn on the vacuum-mop,press and hold the buGon
untilthe indicator lights up. When the vacuum-mop is in standby mode and not on the
charging dock, press and hold the buGon
to turn it off.
Cleaning
Turn the vacuum-mop on, then press the buGon . Depending on the accessory installed, the vacuum-mop will automatically begin vacuuming or
mopping.
Recharging
Turn the vacuum-mop on, then press the buGon
to send the vacuum-mop to the dock to recharge.
When the vacuum-mop completes the cleaning task, it will automatically return to the dock for recharging, and the indicator is blinking yellow.
If the vacuum-mop starts running low baGery during a cleaning task, it will automatically return to the charging dock to recharge. Once the vacuum-mop
is fully charged, it will resume cleanup where it leh off.
If the vacuum-mop automatically shuts down due to low baGery, manually place itonto the charging dock, and make sure the charging terminals have a
good contact.
Pausing
While the vacuum-mop is running, press any buGon to pause it, then press the buGon
to resume cleaning. Pressing the buGon
will end the current
cleaning task and send the vacuum-mop back to the charging dock.
Sleep Mode
The vacuum-mop will automatically enter sleep mode aher 5 minutes of inactivity. To wake it up, press any buGon or use the app.
•
The vacuum-mop will not enter sleep mode while on the charging dock.
•
The vacuum-mop will automatically turn off aher being in sleep mode for 12 hours.
Fault Status
If the vacuum-mop encounters an error during operation, the indicator will blink red and you will hear a voice alert. To check for a solution, please refer to
the Troubleshooting section.
If no action is taken within 5 minutes, the vacuum-mop will automatically enter sleep mode.
Adding Water or Cleaning Mop During Cleaning
If you need to add more water to the vacuum-mop or clean the mop during a cleaning task, press any buGon to pause the vacuum-mop, then remove the
water reservoir. Aher adding water or cleaning the mop,reinstall the water reservoir and mop, then press the buGon to resume the cleaning task.

9
Cleaning Preferences
Four suction modes are available in the Mi Home/Xiaomi Home app: Silent, Standard, Medium, and Turbo. The default mode is Standard.
Do Not Disturb Mode
In the Do Not Disturb mode, the vacuum-mop will not resume cleanup, perform scheduled cleanup, or issue voice alerts.
Do Not Disturb Mode is enabled by default and can be disabled via the app.
Resuming Cleanup
The vacuum-mop has a feature of resuming cleanup. If the vacuum-mop starts running low baGery during a cleaning task, it will automatically return to the
charging dock to recharge. Once the vacuum-mop is fully charged, it will resum e cleanup where it leh off. If the cleaning task is manually ended while the
vacuum-mop is charging, cleanup will not be resumed.
Zoned Area
You can use the app to set up the zoned area, then the vacuum-mop will clean up within the zoned area you selected.
Clean There
You can set a specified area on the map via the app, then the vacuum-mop willautom atically navigate to the area and clean a square-shaped area of 2 × 2
meters.
Scheduled Cleanup
You can schedule cleaning times in the app. The vacuum-mop will automatically start cleaning at the scheduled times, then return to the charging dock
aher the cleaning is completed.
Note: The vacuum-mop will not do the scheduled cleanup during the Do Not Disturb period if Do Not Disturb mode is enabled.
Virtual Walls/Restricted Areas
You can set up virtual walls and restricted areas in the app to prevent the vacuum-mop from entering areas you wish not to clean.
Smart Mapping
You can use the app to enable smart mapping. This allows the vacuum-mop to automatically update its map aher completing a cleaning task and
recharging.

10
Connect with Mi Home/Xiaomi Home App
This product works with Mi Home/Xiaomi Home app *. Control your device, and interact it and other smart home devices with Mi Home/Xiaomi Home app.
Scan the QR code to download and install the app. You will be directed to the connection
setup page if the app is installed already. Or search "Mi Home/Xiaomi Home" in the app
Store to download and install it.
Open Mi Home/Xiaomi Home app, tap "+" on the upper right, and then follow prompts to add your device.
*
The app is referred to as Xiaomi Home app in Europe (except for Russia). The name of the app displayed on your device should be taken as the default.
Note:
The version of the app might have been updated, please follow the instructions based on the current app version.
ReseGing Wi-Fi
When sw itching to a new router or cha nging your Wi-F i pas sword, you will need to reset the vacuum-mop's Wi-Fi conn ection. Turn on th e
vacuum-mop, then simultaneously press and hold the buGons and
for 3 seconds until you hear a voic e saying "Waiting for the network
configuration". Once the Wi-Fi connection is successfully reset, you can reconnect the vacuum-mop.
Note: Only 2.4 GHz Wi-Fi networks are supported.
Restoring Factory SeGings
Press and hold the buGon for 5 seconds. When you hear a voice saying "Factory seGings will be restored", press and hold the buGon again for 5 seconds
until it says "Restoring factory seGings". When the seGings are successfully restored, all user data will be cleared, and you will hear a voice saying "Factory seGings
restored successfully".

11
Care &Maintenance
2-in-1 Dust Compartment with Water Reservoir
Filter
1.
Open the cover of vacuum-mop,
remove the 2-in-1dust compartment
with water reservoir, then remove
the filter as shown in the figure.
3. Reinstall the 2-in-1 dust
compartment with water reservoir
into the vacuum-mop until it clicks
into place, then close the cover of
the vacuum-mop.
2.
Empty the contents of the dust
compartment. Clean the
compartment using the cleaning
brush, then align and reinstall the
filter.
To clean the filter in 2-in-1 dust
compartment with water reservoir,
remove it as indicated in the diagram.
•
Aher rinsing the filter with water, make sure it is thoroughly dry when
reinstalling the filter into 2-in-1 dust compartment with water
reservoir.
•
To prevent the filter from becoming clogged, it is recommended to
regularly clean the filter using the cleaning brush.
•
It is recommended to replace the filter every 3 to 6 months.
Main Brush
Main Brush Guard
Clips
Main Brush
Main Brush Bearing
1.
Flip the vacuum-mop over and
pinch the clips to remove the main
brush guard.
2.
Remove the main brush and the
main brush bearing.
3.
Use the cleaning brush to clean
the main brush.
4.
Reinstall the main brush and its
bearing, then put back and press
down the main brush guard until it
locks intoplace.
Note: It is recommended to replace the main brush every 6–12 months for optimal
cleaning effectiveness.

12
Cliff Sensors
Side Brush
Periodically remove and clean the side brush.
It is recommended to replace the side brush every 3–6 months for
optimal cleaning effectiveness.
Cliff Sensors
Clean the cliff sensors every three months using a soh cloth.

13
FAQ
Fault
Possible Causes
Fault Possible Causes
Vacuum-mop does not
turn on
Vacuum-mop does not
start cleaning
Vacuum-mop does not
return to charging dock
Vacuum-mop is
malfunctioning
Vacuum-mop makes a
strange noise
Vacuum-mop no longer
cleans efficiently, or
leaves dust behind
Vacuum-mop cannot
connect to Wi-Fi
1.
The baGery level is low. Recharge the
vacuum-mop, then try again.
2.
The ambient temperature is too low
(below 0°C) or too high (above 40°C).
The baGery level is low. Recharge the
vacuum-mop, then try again.
1.
There are too many obstructions
around the charging dock. Place the
charging dock in a more open area.
2.
The vacuum-mop is too far away
from the charging dock. Move it nearer
to the charging dock and try again.
Turn off the vacuum-mop, then turn it
on again.
A foreign object might becaught in
the main brush, side brush, or the
leh/right wheel. Turn off the
vacuum-mop and remove any debris.
1.
The dust compartment is full. Please
empty the contents.
2.
The filter is blocked. Please clean it.
3.
A foreign object is caught in the main
brush. Please clean it.
1.
Wi-Fi signal is weak. Make sure the
vacuum-mop is in an area with good
Wi-Fi coverage.
2.
There is something wrong with the
Wi-Fi connection. Reset the Wi-Fi and
download the latest version of the app,
then try reconnecting.
Vacuum-mop does not
resume cleanup
Vacuum-mop does not
return to charging dock
aher being moved
Vacuum-mop does not
recharge
Vacuum-mop does not
perform scheduled
cleanup
Vacuum-mop keeps
going offline
Vacuum-mop cannot
be connected with
"viomi-vacuum-v19_
miapXXXX" in the app
1.
Make sure the vacuum-mop is not in
Do Not Disturb mode, which will
preventitfrom resumingcleaning.
2.
The vacuum-mop will not resume
cleaning if it is manually recharged or
placed onto the charging dock.
Moving the vacuum-mop a considerable
distance may cause it to re-map its
surroundings. If the vacuum-m op is too
far from the charging dock, it might not
be able to automatically return on its
own, in which case you will need to
manually place the vacuum-mop onto
the charging dock.
Make sure there is enough open
space around the charging dock and
its charging contacts are free of dust
and otherdebris.
Make sure the vacuum-mop is
connected to the network, otherwise
it will be unable to sync with the app
and perform scheduled cleanups.
Make sure the vacuum-mop is
connected to the network and stays
in range of Wi-Fi at all times.
Make sure the charging dock and
vacuum-mop are in the range of Wi-Fi
and have a good signal. Follow the
instructions in the user manual to
reset the Wi-Fi connection and pair
the vacuum-mop again.

14
Troubleshooting
Fault
Solution
Fault Solution
Error 1: Make sure that
the laser distance sensor
is not obstructed.
Clear any foreign objects which may
block or obstruct the laser distance
sensor, or move the vacuum-mop to a
Error 8: Reinstall the dust
compartment and filter.
Make sure the dust compartment
and filter are installed correctly. If the
error persists, try replacing the filter.
new location andreactivate it.
Error 2: Wipe the cliff
sensor clean, move the
Partof thevacuum-mopmaybeoff the
ground, re-position the vacuum-mop
Error 9: Move the
vacuum-mop to a new
location and reactivate it.
A wheel may be off the ground.
Re-position the vacuum-mop and
reactivate it.
vacuum-mop to a new
andreactivateit.Thecliffsensorisdirty,
location, and reactivate it.
Error 3: Strong magnetic
wipe off the dirtfromthecliffsensor.
The vacuum-mop may be too close to
Error 10: Clear any
obstacles around the
vacuum-mop.
The vacuum-mop may be caught or
stuck. Clear away any obstructions
around it.
field detected. Reactivate a virtual wall. Move the vacuum-mop
the vacuum-mop away
from any virtual walls.
to a new location and reactivate it.
Error 11: Make sure the
water reservoir is
installed properly.
Make sure the water reservoir or
2-in-1 dust compartment with water
reservoir is securely installed.
Error 4: Clear the collision The collision sensor may be stuck.
sensor of any foreign
objects.
Error 5: Vacuum-mop is
operating at an abnormal
temperature.
Error 6: Charging error.
Trycleaning the charging
contacts.
Error 7: Place the
vacuum-mop on level
ground and reactivate it.
Gently tap it several times to remove
any foreign objects. If nothing falls
out, move the vacuum-mop to a
different location and reactivate it.
The operating temperature of the
vacuum-mop is too high or too low.
Wait until the temperature
normalizes, then try again.
Wipe the charging contacts both on the
charging dock and the vacuum-mop
with a dry cloth.
The vacuum-mop is tilted at startup.
Move the vacuum-mop to a level
surface and reactivate it. You can
also reset the level of vacuum-mop in
the app, then reactivate it.
Error 12: Make sure the
mop is installed properly.
Error 13: Unable to return
to the charging dock.
Error 14: Low baGery.
Please recharge.
Error 15: Remove the mop.
Make sure the mop holder and mop
are securely installed.
Place the vacuum-mop onto the
charging dock.
Place the vacuum-mop onto the
charging dock, then reactivate it aher
it is fully charged.
Remove the mop and holder, then
reactivate the vacuum-mop.

15
Specifications
Vacuum-Mop
Model
V-RVCLM24B
•
Our company reserves the right to make any tech-
nical or design changes to the product due to
Dimensions
φ350 × 94.5 mm
Rated Input Voltage 20 V
continuous product improvement needs.
•
The right of interpretation belongs to our compa-
Rated Input Current
Rated Power
BaGery Capacity
BaGery Voltage
Net Weight
Wireless Connectivity
Operation Frequency
1.2 A
33 W
3200 mAh
14.8 V
4.63kg
Wi-Fi IEEE 802.11b/g/n 2.4 GHz
2412-2462 MHz
ny.
•
Under normal use of condition, this equipment
should be kept a separation distance of at least
20cm between the antenna and the body of the
user.
Maximum Output Power
≤18.47 dBm
Charging Dock
Model V-RVCLM24B
Rated Output Voltage
Rated Output Current
20 V
1.2 A
Dimensions
152 × 74.6 × 99.5 mm
Power Adapter
Model NLD120200W1A4
Input 100–240 V~, 50/60 Hz, 0.6 A
Output
20 V
1.2 A

Manufactured by: Guangdong Lizi Technology Co., Ltd
Address: Room 1-6, North of 1st Floor, Block A, Shengda Industrial Park, North No.2, Xinxi Four
Road, Xiashi Village, Lunjiao Town, Shunde District, Foshan, Guangdong, China
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