Viotek GN27DW User manual

ORCURVED GAMING MONIT
USER MANUAL
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including our user manuals may receive updates from time to time. Please check our website for the
latest user manuals and product materials. 07/17/18
GN27DW/GN27DB

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Table of Contents
Section 1: Safety Precautions................................................................4
Section 2: Box Contents.........................................................................5
Section 3: Product Overview .................................................................6
3.1 – Monitor Buttons .........................................................................6
3.2 – Monitor Ports.............................................................................6
Section 4: Stand Installation..................................................................7
Section 5: Mount Installation.................................................................8
Section 6: Connectivity Options ...........................................................9
6.1 – Removing the Port Cover..........................................................9
6.2 – Connecting the Power Cable....................................................9
6.3 – DP Connectivity ........................................................................10
6.4 – HDMI Connectivity....................................................................10
Section 7: Basic Operation ....................................................................11
Section 8: Indicator Light.......................................................................11
Section 9: OSD ........................................................................................12
9.1 – OSD Menu Functions................................................................13
Section 10: ECO Modes and Gameplus Switching..............................14
Section 11: Troubleshooting..................................................................15
11.1 – General Problems....................................................................15
11.2 – PIP (Picture in Picture) Input Information................................16
11.3 – PBP (Picture by Picture) Resolution Information.....................16
Section 12: Information ..........................................................................17
12.1 – Specications ..........................................................................17
12.2 – Resolution Compatibility for DP..............................................17
Section 13: 1 Year Limited Hardware Warranty ...................................18

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Section 1: Safety Precautions
Read and observe the following warnings and information below.
1. Before cleaning, always unplug your monitor. It is recommended that you use dry cloth or
lightly damp cloth to clean your monitor. Dry cloth is, however, the safest. If using damp
cloth, wait for your monitor to completely dry before plugging it in again.
2. Do not use alcohol or ammonia-based cleaner and/or liquids to clean your monitor.
3. This monitor features ventilation openings on the back of the unit. Avoid blocking these
openings to prevent the monitor from overheating.
4. Avoid placing this monitor near any heat sources e.g: portable heaters or heating vents,
as this may cause damage to your monitor.
5. Do not spray cleaner and or any kind of liquid directly onto the monitor’s screen or any
part of the monitor.
6. Do not insert anything into any part of the monitor especially the ventilation openings.
7. Always make sure your monitor is placed on a secure, level surface to prevent it from
falling and sustaining damage.
8. Unplug your monitor during any extended periods of non-use.
9. Do not place heavy items on the monitor or monitor cables.
10. Do not attempt to disassemble or remove parts from the monitor. Any disassembly or
modication etc. not performed by an authorized technician can result in damage to the
monitor and/or possible exposure to high voltage electricity which may lead to serious
injury or death.
VIOTEK®shall not be held responsible for injury or damage of products or persons due to
failure to adhere to the aforementioned precautions or any others noted hereafter.

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Section 2: Box Contents
Monitor x 1 Stand Stem x 1 Stand Base x 1
Power Cable x 1
(AC 100-240V, 50/60Hz)
NO. 2 Screws x 4
(for Mounting)
NO.1 Screws x 3
(for Stand Installation) DP Cable x 1
Screwdriver x 1 User Manual x 1
• The NO. 1 Screws come in two sizes: 12mm x 2 and 16mm x 1
• The NO. 2 Screws come in two sizes: 26mm x 2 and 30mm x 2.
26mm
30mm
16mm
12mm

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Section 3: Product Overview
3.1 – Monitor Buttons
8 DP Connector: Insert one end of the DP cable into the computer’s DP output and
connect the other end to the monitor’s DP port.
9 HDMI Connector: Insert one end of the HDMI cable into the computer’s HDMI output
and connect the other end to the monitor’s HDMI port.
8 9
1 3 4 5 6 72
1 Power Connector: Insert the power cable to supply power to the monitor.
2 M Menu Button: Press to display the OSD menu or enter sub-menus.
3 Down Button: Press to move down in the menus.
4 Up Button: Press to move up in the menus.
5 E Exit Button:Press to exit.
6 Power Button: Press to turn the monitor on/off.
7 LED Indicator: Changes colors to indicate status. Refer to Section 8.
The E button can also be used to switch between two color gamuts when a compatible
graphics card and either HDMI or DP connections are in use.
3.2 – Monitor Ports

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Section 4: Stand Installation
Keep the foam over the monitor before attaching the stand.
1. Open the package, take out the product with foam still attached, and gently place it on a
desktop or table. Monitor
Stand Base
Foam
Stand Stem
2. Take out the two parts of the stand, remove the foam covering the back of the monitor, and
press the button to remove the stand plate.
Button
Stand Plate
3. Use the included screwdriver and two 12mm NO.1 screws to fasten the mounting plate to
the stem. Next, use the remaining 16mm NO.1 screw to fasten the base to the stem.
NO.1 Screw
16mm x 1
Stand Stem
NO.1 Screws
12mm x 2
4. Insert the stand’s plate into the opening on the back of the monitor. It should click into
place. Make sure the stand is securely attached to the back of the monitor then remove the
monitor from the remaining foam section and stand it up on a table or desk as desired.
If needed, the stand can easily be detached from the monitor by pressing the button near
the mounting plate. Make sure the monitor is laid on a at surface before removing the
stem.
Monitor
Stem
Stand Plate
Button

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Section 5: Mount Installation
This monitor ONLY includes screws which may be used when attaching the monitor to a e
mount. No mount or mounting accessory is included.
Keep the foam underneath the monitor before attaching the stand to a mount or
accessory.
1. Open the package, take out the product with foam still attached, and gently place it on a
desktop or table. Remove the extra parts and the foam covering the back of the monitor
and press the button to remove the stand plate. If the monitor is already attached to the
stand, remove the stand.
Monitor
Stand Base
Foam
Stand Stem
Button
Stand Plate
2. Remove the original screws x 4 ( 1) from the opening in the back of the monitor. Follow
the directions received with your mount, stand, or accessory and install the monitor on the
wall or xture as desired. Remember to use the included NO. 2 screws when attaching
anything to the back of the monitor. Refer to the image ( 2) for correct screw placement.
1
Use the 30mm
NO. 2 Screws x 2
Use the 26mm
NO. 2 Screws x 2
2
- Do not discard the original screws.
- Use only the NO. 2 Screws (30 mm x 2 pcs, 26mm x 2 pcs) provided. You MUST
follow the gure above to nish the installation.
Mount
(Not included)

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Section 6: Connectivity Options
6.1 – Removing the Port Cover
Before connecting any cables, remove the port cover rst.
Port Cover
Back of Monitor
6.2 – Connecting the Power Cable
Connect the included power cable to the power connector, and then plug the other end into an
wall outlet.
Power Cable

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6.3 – DP Connectivity
In order for the monitor to receive DP signals from the computer, use the DP cable to connect
the monitor to the computer.
DP
DP OUTPUT
DP Cable (Included)
6.4 – HDMI Connectivity
In order for the monitor to receive HDMI signals from the computer, use the HDMI cable to
connect the monitor to the computer.
HDMI OUTPUT
PC
HDMI Cable (Not included)

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Section 7: Basic Operation
When connecting or disconnecting any cables, to remove the port cover rst. Refer to
Section 6.1.
1. Insert one end of the DP cable into your PC’s graphics card. HDMI may also be used.
HDMI cable not included.
For optimal refresh rate (or “performance”), it is recommended to use a DP (display port)
cable with the Monitor’s corresponding connector.
2. Connect the other end of the cable to the corresponding connector on your monitor. See
the image below.
HDMI Connectors
DP Connector
3. Connect the power cable to your monitor then connect the other end to your power
source. It is recommended that you use a surge protector with adequate voltage if a wall
outlet cannot be reached directly.
4. Locate the power button on the monitor and press it to turn the monitor on.
FreeSync
The feature itself is on by default. In order to use this feature, please note you must have
hardware with FreeSync capability, a DP cable, and the latest graphic drivers. To use this
feature, connect your computer and monitor with a DP cable. After connecting, you may
receive a prompt to enable the feature on your computer. If you do not receive the prompt,
you may need to enable the function in your graphics card menu. See your graphics card
manufacturer’s documentation for instructions on how to turn on and/or enable FreeSync.
Section 8: Indicator Light
Indicator Light
Solid blue light indicates power is on and the monitor is operating normally. Flashing blue light
indicates no video source has been detected. Red light indicates that no horizontal or vertical
signal has been detected or voltage is low. Please ensure your computer is on and all video
cables are fully inserted and/or connected.

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Section 9: OSD
The On-Screen Display (OSD) Menu may be used to adjust your monitor’s settings and
appears on screen after turning on the monitor and pressing the Mbutton.
When using the monitor for the rst time, settings will automatically adjust to optimal
settings according to your computer’s conguration and parts etc.
1. Press any one of the buttons (M, , , E, ) to activate the navigation window.
eco
2. Press Mbutton to enter the OSD menu.
DP
Resolution：2560x1440@60Hz
Input Source
Brightness/Contrast
Color Setting
Picture Quality Setting
Display
Multi-Window
Audio
Other
HDMI-1 2.0
HDMI-1 1.4
DP
Window 1:
InputSource: DP
Resolution: 2560x1440@60Hz
Window 3:
InputSource:
Resolution:
Window 2:
InputSource:
Resolution:
E
3. Press or to browse functions.
• Highlight the desired function, then press Mto enter the sub-menu.
• Press or to browse sub-menus, then press Mto highlight the desired function.
• Press or to highlight an option, then press M to conrm the settings and exit the
current screen.
4. Press Eto exit the current screen.

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9.1 – OSD Menu Functions
Main Menu Sub-Menu Options Description
Input Source DP NONE Switch to DP signal input
HDMI-1 NONE Switch to HDMI 1 signal input
HDMI-2 NONE Switch to HDMI 2 signal input
Brightness/
Contrast Brightness 0~100 Adjust display brightness
Contrast 0~100 Adjust display contrast
DCR On Turn on DCR function
Off Turn off DCR function
Color Setting Gamma Gamma 2.0 Set the display Gamma add-in
Gamma 2.2
Gamma 2.4
Picture Mode Standard, Text,
Movie, Game,
FPS, RTS
Set a display preset
Color
Temperature Warm, Cool, User Set the display color temperature mode
USER Red, Green, Blue Customize the display screen RGB
component according to preference
Low Blue Light 0~100 Adjust blue light ltering level
Hue/
Saturation Hue, Saturation Adjust display hue and saturation levels
Picture
Quality
Setting
Bypass On, Off Turn the bypass function on/off
Sharpness 0~100 Adjust display sharpness
Response
Time Off, High, Middle, Low Adjust display response time
Noise
Reduction Off, High, Middle, Low Reduce the interference of image noise caused by signal source interference
Super-
Resolution Off, High, Middle, Low When the resolution of the display screen is low, this function can be turned on to
enhance the image resolution.
Dynamic
Luminous
Control
On, Off Compensate for gray scale display screen
and strengthen the expression of gray
scale
FreeSync On, Off Turn the FreeSync function on/off
Display Aspect Ratio Wide Screen, 4:3,
Auto Select on-screen aspect ratio
DP Version DP 1.1, DP 1.2 Select DP version
Audio Mute On, Off Turn mute mode on/off
Volume 0-100 Adjust audio volume
Audio Source HDMI, DP Select audio signal input via HDMI or DP

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Main Menu Sub-Menu Options Description
Multi-Window Multi-Window Off, PIP Mode,
PBP 2Win Select PIP/PBP modes according to the number of input signals etc.
PIP Size Small, Medium,
Large Adjust the PIP/PBP window size
PIP Position Top Right, Top
Left, Bottom Right,
Bottom Left
Adjust the PIP/PBP window position
Swap NONE Swap the PIP/PBP signal sources
Other Language English, 简体中文，
한국어，Español Set OSD language
OSD
H-Position 0-100 Adjust the OSD’s horizontal position
OSD
V-Position 0-100 Adjust the OSD’s vertical position
OSD
Transparency 0-100 Set the OSD’s overall transparency
OSD Time Out 5-100 Set how long the OSD remains open after
non-use
OSD Rotation Normal, 90, 180,
270 When the user ips the display, this
function can also ip the OSD to achieve
the best display angle
Reset Reset monitor congurations
Section 10: ECO Modes and Gameplus Switching
1. Press any one of the buttons (M, , , E, ) to activate the navigation window.
eco
2. Press button to switch ECO modes. These modes include Standard, Text, Movie,
Game, FPS, and RTS and can be used to optimize settings according to your activity.
Standard mode is suitable for most activities.
Standard
3. Press button to switch Gameplus modes. According to the needs of your game, choose
the corresponding game icon. These game icons are primarily designed to optimize your
aim during shooting games, though they can be used for other scenarios.

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Section 11: Troubleshooting
11.1 – General Problems
The screen is blank
• Press the power button to turn the monitor on.
• Conrm the brightness and contrast settings are set normally.
• Check if the indicator light is ashing. If so, there is no signal from your video source.
• If your source is a notebook or laptop, make sure it’s powered on and set to mirror or
extension mode.
The image is out of focus
• Make sure the video cable is inserted properly at both ends.
The screen is flashing
• Try an alternative power source. Insufcient power can cause this issue.
• Make sure devices such as non-shielded speakers, uorescent lighting, AC transformers,
table fans etc. are a safe distance away from your screen to avoid magnetic disturbances.
The color bleeds or visual effects appear unusual.
• If your screen is all red or blue, or any colors disappear, check to see that the cable is
properly inserted. A loose connection can cause a bad signal.
• Try connecting to another video source for comparison.
The screen appears to be scrolling, rolling, or moving unusually.
• Check that your source frequency is within 55-76Hz.
• Reconnect and ensure your video cable is secure.
The monitor needs cleaning
• Make sure the monitor has been powered off before cleaning.
• Always use soft, non-abrasive cloth when cleaning.
• Use dry, non-abrasive cloth to gently remove debris or dust.
• If necessary, lightly dampen a non-abrasive cloth with water and gently clean the surface.
• Never use alcohol or ammonia-based cleaning solutions.
• Never spray liquid directly onto any part of the monitor.
The indicator light does not work
• Check if the power is on.
• Make sure the power cable is properly connected to the monitor and power source.
Cannot plug and play.
• Check PC requirements to make sure it is compatible with the monitor.
• Check graphics card requirements to make sure it is compatible with the monitor.
Dim image
• Adjust the brightness and contrast ratio.
Image jitter/moire pattern
• Nearby electric equipment may be interfering with the monitor.
Light indicator is on or flashing, but there is no image displayed on screen
• Check if the monitor power is on.
• Check if the graphics card is installed properly.
• Make sure the power cable is properly connected to the monitor and power source.
Image position is not centered/the size is not right
• Please adjust Clock or Auto settings.
Color difference (colors are not optimized)
• Adjust RGB color settings or reset color temperature.

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11.2 – PIP (Picture in Picture) Input Information
Mode Home Screen
Input Source Picture in Picture Additional Input Source Interchange Window Picture Mode
DP HDMI
Mode 1 DP X O O O
Mode 2 HDMI O X O O
Note: ”O” means this feature is supported while “X” means it is not supported.
11.3 – PBP (Picture by Picture) Resolution Information
While using this feature and in order to obtain an optimal viewing experience, it is
recommended to set both panels to the same resolution.
It is recommended to set the
rst panel to 1440p @ 60Hz
resolution.
1
It is recommended to set the
second panel to 1440p @
60Hz resolution.
2
At this resolution, tearing and visual deformation should be minimized.

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Section 12: Information
12.1 – Specications
Item Detail
Model Number GN27DW/GN27DB
Screen Size 27’’
Curvature 1800R
Viewing Angle 178° (H)/178° (V)
Aspect Ratio 16:9
Resolution 2560x1440p
Backlight E-LED
LED Indicator Power on: Blue (LED); Power saving : Blue Flicker (LED)
Typical Brightness 200 cd/m2
Default Color Temperature 6500
Color Gamut 95% sRGB; 85% NTSC
Contrast Ratio 3000:1 (Typical), 1000000:1 (Dynamic)
Dot Pitch 0.2331x0.2331mm
Response Time 5 ms GTG
Refresh Rate 144Hz
Speaker 4Ω/3W x 2
Signal Input DP x 1, HDMI x 2
Power 100-240V, 50/60Hz 1.5A
Power Consumption Typical: 28W, Max: 58W; Standby <=0.5W
OSD Language English，简 体 中 文 ，한국어，Español
Environmental Temp &
Humidity Operating temperature: 32ºF to 95ºF
Storage temperature: -4ºF to 140ºF
Operating relative humidity: RH 10% to 90% (non-
condensation)
Tilt Angle Forward 5°; Backward 15°
VESA Mounting 75X75 mm
Dimension (With Stand) 24.2x17.9x9.5 in (L x W x H)
Weight (Net/Gross Weight) 9.9 Ibs/13.9 Ibs
12.2 – Resolution Compatibility for DP
System Requirements below are the minimum system requirements for your GN27DW/
GN27DB monitor. The requirements are recommended in order to properly use all of the
monitor’s features and ensure high-quality picture. Minimum Requirements Operating System:
Windows® 7 / Windows® 8 / Windows® 10 64-bit (latest service pack) or higher, Processor
(CPU): Intel® Core™ i5 or AMD Phenom™ II X3 or higher, Graphics Card: NVIDIA®
GeForce® GTX 950 or AMD Radeon™ R9 380 or higher, Memory: 6 GB RAM. All trademarks
and registered trade names are the property of their respective owners.

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Section 13: 1 Year Limited Hardware Warranty
Your VIOTEK®GN27DW/GN27DB Curved Gaming Monitor (”Product”) includes a
One Year Limited Hardware Warranty (“Warranty”). The Warranty covers product
defects in materials and workmanship under normal use. This Warranty is limited
to residents of the United States and Canada only and is available only to original
purchasers. This Warranty gives you specic legal rights and you may also have other
rights which vary from state to state.
This Warrantystarts on thedateofyourpurchase and lastsfor oneyear (the “Warranty
Period”). The Warranty Period is not extended if the Product is repaired or replaced.
We may change the availability of this limited warranty at our discretion, but any
changes will not be retroactive.
Warranty services are provided by Warranty Pro (“WP”). If a hardware defect arises
and a valid claim is received within the Warranty Period, at its option and to the extent
permitted by law, WP will: (1) repair the hardware defect by using new or refurbished
parts that are equivalent to new in performance and reliability; or (2) exchange the
Product with a product that is new or refurbished which is substantially equivalent to
the original product. This Warranty is for one replacement only of like-items and does
not cover items out of production if the product is no longer made or stocked. This
Warranty is not assignable or transferable. The original purchaser may call WP’s toll-
free number at 1-855-229-9472 for service request.
When a product or part is exchanged, any replacement item becomes your property
and the replaced item becomes WP’s property. This warranty only covers technical
hardware defectiveness during the warranty period and under normal use conditions.
WP does not warrant uninterrupted or error-free operation of this Product. This
Warranty does not cover any damage due to: (a) transportation; (b) storage; (c)
improper use; (d) failure to follow the product instructions or to perform any preventive
maintenance; (e) modications; (f) unauthorized repair; (g) normal wear and tear; or
(h) external causes such as accidents, abuse, or other actions or events beyond our
reasonable control.
Important: Do not disassemble the Product. Disassembling the Product will void this
Warranty. Only WP or a party expressly authorized by WP should perform service on
this Product.
DISCLAIMER OF WARRANTY: THE REMEDIES DESCRIBED ABOVE ARE
YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR
ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER
NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR
THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES
BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE
DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
SOMESTATESDONOTALLOWTHEEXCLUSIONORLIMITATIONOFINCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION
MAY NOT APPLY TO YOU.

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THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING
WITHOUT LIMITATIONTHEWARRANTIESOF MERCHANTABILITYANDFITNESS
FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THIS
EXPRESS LIMITED WARRANTY.
DECLARATION OF CONFORMITY
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
FCC RELATED INFORMATION:
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installedandused inaccordancewith theinstructions,maycauseharmfulinterference
to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and receiver.
· Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
· Consult the dealer or an experienced radio/TV technician for help.
The manufacturer is not responsible for any radio or TV interference caused by
unauthorized modications to this equipment. Such modications could void the
user’s authority to operate the equipment.

COPYRIGHT ©2018 VIOTEK.ALL RIGHTS RESERVED.