Vivint SkyControl User manual

PRINT INSTRUCTIONS: QUICK START GUIDE P/N 77-600000-001 REV A - INK: BLACK - MATERIAL: 20 LB MEAD BOND
WITH 80 LB WHITE-COATED COVER - SIZE: 5.5" X 8.5" SCALE 1:1 - FOLD: ALBUM FOLD - BINDING: SADDLE-STITCH

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timewithoutnotice.Vivintdoesnotassumeanyobligationtoupdatetheinformationcontainedherein.Thisdocumentis
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Vivintproductsreferencedinthisdocumentarenotintendedforuseinmedical,lifesaving,orlifesustainingapplications.
Thirdpartiesmayhaveintellectualpropertyrightsrelevanttothisdocumentandthetechnologiesdiscussedherein.
P/N:77-600000-001—RevA
M/N:CP01

Welcome to Vivint i
Welcome to Vivint
ThankyouforyourpurchaseandwelcometoVivint®SkyControl™,ourlatestinnovationinsecurity
andautomationforyourhome.
TogetthemostfromyourVivintSkyControlservices,firstreadtheGetting Started > How Do I
sectionatthebeginningofthisQuick Start Guide —andthenmakesuretokeeptheguideina
handylocationsothatyoucanrefertoitwheneveryouhavequestionsabouthowtocustomize
yoursystemandusemanyofitsfeatures.
For ad dition al in for mati on
ThisQuick Start GuidewillintroduceyoutoyournewVivintsystem.Formoreinformationseethe
completeUser GuideatVivint.com,whereyou'lllearnmoreaboutSkyControl—includingallthe
featuresofthecontrolpanelandperipheraldevicessuchassensors,doorlocks,cameras,and
more.
Con tac t u s
TocontactVivintCustomerCare—call1-800-216-5232
Forfasterassistance:
1. Haveyouraccountnumberready
2. Haveanyerrorcodesavailable
3. Beinfrontofyourpanel
Stay c on nec ted
FollowVivintatwww.twitter.com/vivinthome
LikeVivintatwww.facebook.com/vivinthome
VisittheVivintNeighborhoodatneighborhood.vivint.com
ChatwithaVivintrepresentativebyclickingthechaticonatwww.vivint.com

ii Welcome to Vivint


Contents iii
Contents
Welcome to Vivint i
Contents iii
Getting Started 1
Overview 4
Getting to Know the Panel 5
Panel Display Screens 7
Status Icons 8
Home Security Protection 9
Security Sensors 9
Arming to Stay Mode 9
Arming to Leave Mode 11
Disarming Security Services 13
Fire and Emergency Protection 15
Emergency Functions 15
Fire and Carbon Monoxide Alarms 16
Home Automation 18
Using Door Locks 18
Watching Camera Views and Videos 18
Adjusting Thermostat Settings 19
Controlling Lights 19
Users 20
Managing Users 20
Trouble Alerts and Messages 23
Viewing and Acknowledging Trouble Alerts 23
System Messages 25
Remote Access and Control 26
Using the Web and Mobile Apps 26

iv Contents
System Customization and Tools 28
Adjusting Chimes 28
Adjusting Volume and Brightness 28
Cleaning the Touchscreen Display 29
Viewing System Activity 30
Regulatory Information 31
Regulatory Compliance Statements 31
Service and Warranty Information 33
Service Information 33
Limited Warranty 33
Notes 34

Getting Started 1
Getting Started
Vivint'sSkyControlhomesecurityandhomeautomationservicesarecomprisedofseveral
advancedtechnologies,yetarealsodesignedwithanintuitiveinterfaceandintelligentfeaturesthat
areeasytolearnanduse.ThisQuick Start Guideoffersinformationtohelpyousuccessfullycom-
pletetheinitialcustomizedsetupofyourVivintSkyControlsystemandpersonalizethelookandfunc-
tionalityofthepanelanditsconnectedperipheraldevicessothatyoucanstartusingasmanyofthe
featuresasyoulike.
TheHow Do Isectionprovidesquicksteps,alongwithreferencestomoredetailedfeaturedescrip-
tionsandstep-by-stepinstructions.
At the panel, How Do I...
Home Security task Quick steps ► For detailed descriptions
Arm the security system WhentheHomebuttonislitgreen,pressSecurity>Arm
StayingorArm Leaving.TheExitDelaywillcountdown.
►See"ArmingtoStayMode"onpage9,and"Armingto
LeaveMode"onpage11
Disarm the security system PressSecurity>Disarm>andenteryourUser PIN.(Hint:
PresstheMutebuttonforsilentcontrol.)
►See"DisarmingSecurityServices"onpage13
Add users and control their
access
PressSettings>User PIN>Users>Add User>andfol-
lowtheon-screenprompts.Atauser'sscreen,youcanset
theirpanelPIN,doorlockPIN,andsendthemaninvitationto
remotelycontrolyoursystem.
►See"AddingUsers"onpage20,and"RemoteAccessand
Control"onpage26
Customize panel appear-
ance and behavior
PressSettings>User PIN>Panel Settings.Modifypanel
settingsasdesired.
►See"SystemCustomizationandTools"onpage28

2 Getting Started
Home Security task Quick steps ► For detailed descriptions
Acknowledge and clear
trouble alerts
WhentheAlertsicondisplaysatthetopofthescreen,press
theicon,readthealert,andaddresstheissue.
►See"TroubleAlertsandMessages"onpage23
Understand status icons ►See"StatusIcons"onpage8
View system activity PressDevices>History.(Hint:Usefilterstospecifyevent
types.)
►See"ViewingSystemActivity"onpage30
At the panel, How Do I...
Home Automation task Quick steps ► For detailed descriptions
Lock and unlock doors PressDevices>Door Locks>andaspecificdoortolock
andunlockthedoor.
►See"HomeAutomation"onpage18
Watch camera views and
videos
PressCameras>andaspecificcameratoseeitsliveview.
PressContinuously Recorded Videotowatcheachcam-
era'srecordedvideo,andpressRecorded Clipstowatch
videothathasbeenrecordedduetoatriggeredevent.
►See"WatchingCameraViewsandVideos"onpage18
Adjust thermostat settings PressDevices>Thermostats>andthespecificsettingyou
wanttomodify.
►See"AdjustingThermostatSettings"onpage19
Turn on/off or dim lights PressDevices>Lights>andaspecificlighttoturniton/off.
►See"ControllingLights"onpage19

Getting Started 3
With the Web and mobile apps, How Do I...
Remote Control task Quick steps ► For detailed descriptions
What you can do with the
Web and mobile apps
►See"TasksThatCanBePerformedRemotely"onpage
26
Invite users to control your
system remotely
PressSettings>User PIN>Users.Selectaspecificuser>
Phone, Tablet, or Computer Access>Generate Code>
andSendtheinvitation.
►See"AddingUsers"onpage20
Download and install the
mobile app
Fromyourdevice'sbrowser,gototheApp StoreorGoogle
Play>searchfortheVivintapp>andInstall.
►See"Downloadingandinstallingthemobileapp"onpage
27
Sign in to the Web or
mobile app
Atthesigninpage,enteryouremail addressandpass-
wordtolaunchtheapplication.
►See"SigningintotheWebandmobileapps"onpage27

4 Getting Started
Overview
VivintSkyControlprovidesthreemainformsofhomesecurityprotection,dependingonthesettings
configuredbytheVivintFieldServiceProfessionalwhoinstalledyoursystem.
l Home Security Protection (Burglary)
l Fire Protection
l Emergency Protection
Italsoprovidesseveralhomeautomationcapabilities.
l Door locks
l Wireless video cameras
l Thermostats
l Outlets to control lights
l And more
VivintSkyControlconsistsofthecontrolpanel(withastate-of-the-artcolortouchscreenthat
enablestouchnavigationandinput),wirelesssecuritysensorsthatprovidehomesecuritypro-
tection,andwirelesssmokeandcarbonmonoxidedetectorsthatprovidefireprotection.Addi-
tionally,optionalperipheralnetworkdevicessuchasdoorlocks,videocameras,thermostats,outlet
modules,andremotekeyfobs,mayhavebeeninstalledand/orprovided.
VivintSkyControltechnologymonitorsyourprotected"securityzones"(interiorandperimeter),
andtheoverallsystemstatus.Thecontrolpaneldisplaysmonitoringandalertinformationandcon-
trolsthealarmsiren.
For service, repair, and upgrades
Therearenouser-serviceablepartsinsidetheVivintSkyControlpanel.Forservice,
repair,orproductupgrades,contactVivintCustomerCare.

Getting Started 5
Getting to Know the Panel
ThissectiondescribestheVivintSkyControlPanelfeatures.
Callout Feature Description
A Color Display with
Touchscreen
Showssysteminformation,status,configurationscreens;
andfunctionsasthepanel'sinteractivetouchscreen.For
informationoncustomizingthedisplay,andcalibratingand
cleaningthetouchscreen,see"SystemCustomizationand
Tools"onpage28.
B Emergency
Button / Indicator
Buttonwillglowwhitewhenthesystemisenabledforemer-
gencyalarms.Flasheswhiteduringemergencyalarms.
C Home Button /
Indicator
Showsthesystemstatus(seethelistbelowfordescriptions
ofthesystemstatusasdisplayedbytheHomebutton),and
returnsyoutotheHomescreenwhenpressed.
D Microphone Usedfortwo-wayvoicecommunicationwiththeVivintCen-
tralStation.
E Alarm Siren and
Speaker
Soundsallsystemalarms,systemsounds,voiceprompts,
andaudiofortwo-wayvoicecommunicationwiththeCentral
Station.

6 Getting Started
System Status Displayed by the Home Button
TheHomebuttoncandisplaythesystemstatusforvariousfunctionsandconditions,as
describedbelow.
Sec ur ity Sen sor Statu s:
l LightsGreenwhenallofthesensorsareclosedandthesystemisreadytoarm.
l NotlitwhenanysensorisopenandthesystemisNOTreadytoarm.
Ar mi n g Statu s:
l LightsRedwhilethesystemisarmed(ineithermode).
l FlashesRedduringtheEntryDelaytimeperiod.
Alar m Statu s:
l FlashesRedduringanalarm.
l FlashesRedafteranalarmwhilesystemisstillarmed.
Power Ou tag e Statu s :
l Thebuttonflashesduringapoweroutage(whilethesystemisonbackupbatterypower):
l FlashesGreenwhenallofthesensorsareclosedandthesystemisreadytoarm.
l FlashesOrangewhenanysensorisopen,andthesystemisNOTreadytoarm.
l FlashesRedwhilethesystemisarmed(ineithermode).

Getting Started 7
Panel Display Screens
TheVivintSkyControlPanelisconfiguredandoperatedusingthecolortouchscreendisplay.The
displayshowsvariousbuttons,indicators,andtexttoguideandinformyou.
Thestatusbaratthebottomofthedisplayalwaysshowsthecurrentmode,scrollingtextofany
pendingalerts,andstatusiconsforinputpower,backupbattery,andspeaker.
Home Screen
TheHomescreenshowsthesystemstatuswithiconstoindicateconditionsandalerts.Italsodis-
playsthetimeanddate.Systeminformationscrollsalongthebottomofthedisplay.
Anypendingalerts,notifications,ormessagesappearinanAlertspop-upwindowatthetopofthe
display.
TheHomescreenalsodisplaystheSecurity,Devices,Cameras,andSettingsbuttons,aswellas
theinputpowerandMutebuttons.
Atanytime,pressingtheHomebuttononthepaneldisplaystheHomescreen.

8 Getting Started
Status Icons
Thebottomofthepaneldisplayisthestatusareathatshowsthefollowingsysteminformation:
n Currentmode
n Sensorstatus
n Currenttroublealerttext(ifany)
Additionally,statusiconsareusedtoindicateyoursystem’scurrentcondition.
Icon Status Description
Inputpoweron Indicatestheinputpowersupplyispluggedintothepanel.
Inputpoweroff Indicatestheinputpowersupplyisnotpluggedin.
Backupbatteryfully
charged
Indicatesthepanelbackupbatteryisfullycharged.
Backupbatterynot
charged
Indicatesthebackupbatteryisempty.
Backupbatterychar-
ging
Indicatesthebackupbatteryischarging.
Backupbatterydead Indicatesthebackupbatteryisdead.
Speakeron Indicatesthepanelspeakerison.
Speakeroff Indicatesthepanelspeakerismuted.(NOTE:Whenthesound
isoff,boththechimeandtouchscreenfeedbackaresilenced.
However,alarm-relatedsoundsareNOTsilenced.)
Motiondetection Indicatesaninteriorsecuritysensorisopen,oramotion
detectorhasjustbeenactivated.
Systemupdate Indicatesthepanelsoftwareisbeingupdated.Pressthe
updateicontodisplaystatusinformation.

Home Security Protection 9
Home Security Protection
Security Sensors
WhenVivintSkyControlwasinstalledandconfiguredbyyourVivintFieldServiceProfessional,wire-
lesssecuritysensorswereplacedthroughoutyourhome.Thetechnician,afterconsultingwithyou,
selecteddoorsandwindowsaslikelyplaceswhereanintrusionmightoccurandcouldbedetected.
Somesensortypessuchassmokedetectors,carbonmonoxidedetectors,panicbuttons,etc.,are
alwaysactiveandcantriggeranalarmatanytime.Othersensorsonprotecteddoorsandwindows
arepartofhomesecurity(burglary)protection,andwilltriggeranalarmonlywhenthesecurityser-
viceisarmed.
TurningONthehomesecurityprotectionserviceiscalledArming.Homesecurityprotectioncanbe
armedinoneoftwomodes:
n Arm To Stay
n Arm To Leave
Arming to Stay Mode
ArmingtoStayModeisforarmingthehomesecurityservicewhenpeoplearestayinginthehouse.
StayModearmsthesensor‐protectedperimeterdoorsandwindowswhilenotarmingtheinterior
motionsensorsorotherinteriordoors.Thisallowsyourhometobeoccupiedwhilethesystemis
partiallyarmed.
StayModeisusedforarmingthesystemaftereveryoneisinsideandnooneisexpectedtoenteror
leave.WhenthesystemisarmedinStayMode,youcanmoveaboutyourhomewithouttriggering
thehomesecurityalarm.Alltheinteriorprotectionisoff.But,ifasensor-protectedperimeterdoor
orwindowisopened,analarmwillsound.
ThefollowingproceduredescribeshowtoarmthesysteminStayMode.Formoreinformation
aboutarmingoptions,seethesectionsbelow.

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Arming to Stay Mode
StayModenormallyhasanEntryDelaysoanyonewithaUserPINcanenterwithoutcausingan
alarm.
To arm the security system in Stay Mode
1. Closeallprotectedperimeterdoorsandwindowsbeforearming.
2. VerifythattheHomebuttononthepanelislitgreenindicatingthatthesystemisreadyto
arm.TheArmbuttononthedisplaywillalsobegreenwhenalloftheperimetersensors
areclosed.
NOTE:Ifyouwanttoarmthesystemquietlywithoutsoundinganyannouncements,press
theMutebuttonbeforeperformingthenextsteps,andthenenableSilentExittosilence
theexitdelaycountdown.
3. AtthepanelHomescreen,presstheSecuritybutton.Ifthereareanyopenperimeter
doororwindowsensors,theBypasspop-upwindowappears.Closeallthesensorsdis-
playedorpressBypass Alltohavethesystembypassthedisplayedsensors.(NOTE:
Bypassedsensorswillnottriggeranalarm.Tobypasssensors,enteravalidUserPIN,
unlessyourTechnicianhasconfiguredthesystemforQuick Bypasswhichallows
bypassingopendoorsorwindowswithoutrequiringaPINcode.)
4. PressArm Staytoarmthesystem.(NOTE:Toarmthesystem,youmayneedtoentera
UserPINcodeifyourTechnicianhasturnedoffthesystem’sQuickArmingfeature.)
5. ThesystemwillarmandshowstheExitDelaycountingdown.
6. WhentheExitDelayexpires,thesystemisfullyarmedinStayMode.
Entry Delay in Stay Mode
WhenarmingthesysteminStayMode,anEntryDelayoptionisshownonthepanel’sArming
screen.Thisprovidesawayforanauthorizedpersontoenterusingasensor-protecteddoorand

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disarmthesystembeforeanalarmistriggered.
Thisoptionisenabled,sothedelayallowstimefordisarmingthesystemafterthedoorisopened.
Disablingthisoptionremovesthedelay,causingthoseentrancestoinstantlytriggerthealarmin
StayMode.
Silent Exit in Stay Mode
Thefollowingoptionsforsilencingthebeepsandannouncementsareavailablewhenarmingordis-
armingthesysteminStayMode.
l OntheSecurityscreen,aSilent Exitbuttonisdisplayed.
l OntheArmingscreen,aSilent Exitbuttonisdisplayed.
l OntheExit Delayscreen,aSilent Exitbuttonisdisplayed.
SelectinganyoftheseoptionssilencestheExitDelaybeepswhilethesystemisbeingarmed.When
arming,selectingthisoptiondoublesthelengthoftheExitDelay.
NOTE:Tosilencechimesandtouchscreenfeedback,presstheMutebuttononthepanel'sstatus
bar.
Arming to Leave Mode
ArmingtoLeaveModeisforarmingthesystemwheneveryoneisleavingthehouse.LeaveMode
armsallsensor-protectedperimeterdoorsandwindows,interiormotionsensors,interiorglass
breaksensors,andanyothersensor-protectedinteriordoors.Yourhomemustbeunoccupied
whilethesystemisarmedinLeaveMode.LeaveModeistypicallyusedforarmingthesystemdur-
ingthedaytimehoursinaresidentiallocation,andnon-businesshoursinacommerciallocation.
WhenthesystemisarmedinLeaveMode,youcannotmoveabouttheprotectedareaswithouttrig-
geringthehomesecurityalarm(appliesonlyifthesystemisinstalledwithinteriormotiondetectors).
Analarmalsooccursifanysensor-protecteddoororwindowisopenedorglassbreakageisdetec-
ted(appliesonlyifglassbreakdetectorsareinstalledinyoursystem).
ThefollowingproceduredescribeshowtoarmthesysteminLeaveMode.
Arming to Leave Mode
LeaveModehasanEntryDelaysoanyonewithaUserPINcanenterwithoutcausinganalarm.

12 Home Security Protection
1. Closeallprotecteddoorsandwindowsbeforearming.
2. VerifythattheHomebuttononthepanelislitgreen,indicatingthatthesystemisreadyto
arm.TheSecuritybuttonandtheArmbuttononthedisplaywillalsobegreenwhenallof
theperimetersensorsareclosed.Iftheinteriorsensoropeniconisdisplayedonthestatus
bar,besuretocloseormanuallybypasstheinteriorsensorsoranalarmwilloccur.
NOTE:Ifyouwanttoarmthesystemquietlywithoutsoundinganychimesortouchscreen
feedback,presstheMutebuttonbeforeperformingthenextsteps.
3. AttheHomescreen,presstheSecuritybutton.Ifthereareanyopenperimeterdooror
windowsensors,theBypasspop-upwindowappears.Closeallthesensorsdisplayedor
pressBypass All tohavethesystembypassthedisplayedsensors.(NOTE:Bypassed
sensorsdonottriggeranalarm.Tobypasssensors,enteravalidUserPIN,unlessyour
technicianhasconfiguredthesystemforQuick Bypass.)
4. PressArm Leavetoarmthesystem.(NOTE:Toarmthesystem,youmayneedtoenter
aUserPINifyourtechnicianhasturnedoffthesystem’sQuickArmingfeature.)
5. ThesystemwillarmandshowstheExitDelaycountingdown.
6. WhentheExitDelayexpires,thesystemisfullyarmed.(NOTE:Whenthesystemisarmed
intheLeaveMode,beepssoundduringtheExitDelay,withfasterbeepsduringthelast10
secondslettingyouknowthattimeisrunningoutforyoutoexityourhome.)

Home Security Protection 13
Disarming Security Services
Topreventyourhomesecurityservicefromtriggeringanalarm,thesecurityservicesneedtobedis-
armed.Disarmingturnsoffthehomesecurityprotectionpartofthesystemforsensorsthatarenot
24-hoursensors.Disarmingalsostopsanytypeofalarminprocess.
ThesystemshouldbedisarmedfromStayModebeforeexitingyourhome.Thesystemshouldbe
disarmedfromLeaveModewhenenteringyourhome.Whendisarmingfromthepanel,entera
validUserPIN.Awirelesskeyfobcanalsobeusedtodisarmthesystem.EnteringaUserPINisnot
requiredwhendisarmingwithawirelesskeyfob.
AnIMPORTANTfeatureofthepanelisitsabilitytowarnyouifanalarmhasoccurredwhileyou
wereaway.Ifanalarmwastriggeredwhilethesystemwasarmed,thealarmsirenrunsforapre-
setlengthoftimethenstops.Whenyouentertodisarmthesystem,insteadofsoundingthenormal
EntryDelaybeeps,thepanelsoundsfastbeepstowarnyouthatanalarmhasoccurredwhileyou
wereaway.
WARNING:Whenyouenteryourhometodisarmthesystem,ifyouhearfast
repeatedbeepsinsteadofthenormalEntryDelaybeeps,userextremecaution!An
intrudermaybeinside!Waitoutsideinanareavisibletoothersandcalllawenforce-
mentforassistance.
Disarming from Stay Mode
ThesystemshouldbedisarmedfromStayModebeforeexitingyourhome.
To disarm the system from Stay Mode
1. AtthepanelHomescreen,pressSecurity.(PresstheMutebuttonforSilentControl.)

14 Home Security Protection
2. AttheSecurityscreen,pressDisarm.
3. EnteravalidUserPINtodisarmthesystem.
Qu ic k Exit in Stay Mod e
AsystemsettingcalledQuickExitmaybedisplayedontheSecurityscreenwhilethesystemis
armedintheStayMode.
PressingtheQuick Exitbuttonstartsatimertoallowsomeonetoexitorenterthroughasensor-
protecteddoorprogrammedfordelaywithouthavingtodisarmtheentiresystem.Whenthetimer
runsout,thesystemreturnstothenormalStayMode.
TheQuickExitoptionisonbydefault,andcanbeturnedonoroffbyyourVivintFieldServicePro-
fessional.
Disarming from Leave Mode
ThesystemshouldbedisarmedfromLeaveModewhenenteringyourhome.
To disarm the system from Leave Mode
1. Enterthehomethroughaprotecteddoor.
2. TheDisarmscreendisplaysonthepanelandtheEntryDelaybeepssound.
3. EnteravalidUserPINtodisarmthesystem.