Vivint SkyControl User manual
SkyControl
Panel
Getting Started
© 2015 Vivint, Inc. All rights reserved.
Vivint and its respective logos are either registered trademarks or trademarks of
Vivint, Inc. in the United States and other countries. All other trademarks are the
property of their respective owners.
Designed by Vivint. Printed in China.
Document P/N: 77-600000-002 — Rev A.0
Panel M/N: CP01
Getting
Started Guide
Welcome to Vivint SkyControl 4
Getting to Know the Panel 5
Arming the Security System 6
Disarming the System 7
Emergency and Fire Protection 8
Home Automation Services 9
Users 10
Remote Access and Control 11
Acknowledging and Clearing Alerts 12
Customizing Panel Settings 13
Frequently Asked Questions (FAQs) 14
Regulatory, Service, and Warranty Information 15
4Welcome to
Vivint SkyControl
Thank you for your purchase and welcome to Vivint®
SkyControl™, our latest innovation in security and
automation for your home.
To quickly get to know and start using your SkyControl
panel and services, please read this introductory Getting
Started Guide that covers the basics and then make sure
to keep the guide in a handy location.
Get Support
To nd additional support, including how-to videos, step-by-step instructions, and a
complete User Guide, visit support.vivint.com.
To chat with a Vivint representative—click the chat icon at vivint.com.
To contact Vivint Customer Care—call 1.800.216.5232.
For faster assistance:
1. Be ready to provide your account number.
2. Be ready to provide any relevant error messages.
3. Be in front of your panel.
Stay Connected
Follow Vivint at twitter.com/vivinthome
Join Vivint at facebook.com/vivinthome
Follow Vivint at instagram.com/letsneighbor
Visit the Vivint Neighborhood at neighborhood.vivint.com
5Getting to
Know the Panel
Vivint SkyControl monitors your protected security
zones (interior and perimeter) as well as overall system
status. The control panel displays critical monitoring
and alert information and provides touchscreen access
to system operation and conguration.
Touchscreen Display
The status bar at the top of the touchscreen shows system information.
Home Button Display
When the Home button is green your security system is disarmed (ready to arm).
When the Home button is red your system is armed.
The bottom of the screen indicates the arming mode and provides device access.
Microphone
Speaker Alarm Siren
Emergency Button Home Button
Panel Camera Touchscreen Display
Date and Time Sound
Power
Thermostat Lighting Controls
Weather
Security Cameras Menu
Messages
6Arming the
Security System
Arming your system activates monitoring of the security
sensors*(doors, windows, motion). If a sensor is triggered
when the system is armed, an alarm will result and a
monitoring representative will contact you through Vivint
Live™, the two-way voice communication on the panel.
When the panel's Home button is green , press the Arming icon, and
Arm your system in Staying mode by dragging the icon to the left. The Exit Delay
timer will count down after 60 seconds. Do this when you want to be able to stay
inside your home. This activates all perimeter sensors but not interior sensors and
motion detectors.
OR
Arm your system in Leaving mode by dragging the icon to the right. The Exit
Delay timer will count down after 60 seconds. Do this when you want to leave
your home unoccupied. This activates all sensors including interior sensors and
motion detectors.
Sensor Bypass—Use this option if you want to arm your system without
monitoring a specic sensor. For example, you can leave a window open
while your system is armed.
Silent Exit—Use this option to mute all sounds during your exit this time.
Note that more detailed instructions can be found at support.vivint.com.
*Some 24-hour sensors such as smoke detectors, panic pendants, ood sensors, and CO detectors are always
active and monitored and can trigger an alarm 24×7×365.
7Disarming
the System
Disarming the system deactivates monitoring of
all the sensors that are not monitored 24x7x365*.
Disarming your system will also shut o any alarm
currently in process.
Press the Arming icon and disarm your system (from either Staying or Leaving
mode) by dragging the icon down,
and entering your PIN.
Quick Exit—Use this option (when armed in Staying mode) to allow
someone to exit without having to disarm the entire system.
8Emergency and
Fire Protection
The Emergency button is located at the bottom left
of the panel. Use this button in case of an emergency.
Just pressing the button does not trigger an alarm.
When you press the button, the Emergency screen appears with three options:
Using the Emergency Buttons
1. Press and hold the type of Emergency button you need for at least
2-3 seconds.
2. Vivint will receive your signal immediately and a monitoring
representative will conrm the emergency through Vivint Live.
If no one at your home responds via Vivint Live, the representative will
call your emergency contacts. If the rst emergency contact cannot be
reached, Vivint will dispatch authorities and continue trying to reach
your emergency contacts.
Understanding Fire and Carbon Monoxide Alarms
Your home may be installed with re and CO detectors as part of Vivint’s overall home
protection system. This protection is enabled 24 hours a day, 365 days a year.
In the event of a re or CO gas emergency, the installed detectors automatically
activate your security system. The detectors will emit a loud alarm, and the panel will
also emit loud intermittent alarms to warn you. The panel alarm continues for four
minutes or until you enter your PIN at the panel. (NOTE: See the complete User Guide
at support.vivint.com for more information about re and CO alarms.)
9Home Automation
Services
Vivint SkyControl oers several home automation
features with devices that can be controlled at the
panel or remotely with your smartphone, tablet, or
computer. Access and control your devices from the
bottom bar on the touchscreen display.
Locking and Unlocking Doors
At the Security screen, press a door
lock to see its status and to lock or
unlock it.
Adjusting Thermostat Settings
Press the temperature icon to view
thermostats, adjust settings, and create
schedules.
Viewing device status
To see the status of each device that’s connected to your home, press the Menu
button > Settings > and then Devices.
Watching Camera Views and Videos
Press the camera icon to access your
cameras, view live and recorded video
feeds, and congure settings such as mo-
tion detection, night vision, and more.
Controlling Lights and Small Appliances
Press the lighting control icon to access
the modules and turn on/o or dim the
lights.
*Note that home automation features and services vary depending on your installation.
10Users
The Primary Admin User can add other users who can
access and control your Vivint system directly at the
panel or remotely with the Vivint Sky™apps, as well as
access your home with unique door lock PINs.
Inviting Users to Control Your System Remotely
You can grant (or revoke) remote access privileges to users so they can control your
system remotely via the web and mobile apps. Once you have sent an invitation by
email or text or both, users have 48 hours to accept.
Adding Users and Conguring Permissions
Add a new user by pressing the Menu button > Settings > Users and
Permissions > and then Add User. Once added, you can go to any User page
to grant or revoke permissions, change PINs, and remove the user.
11Remote Access
and Control
You, and your invited users, can control your Vivint
system's home security and automation features
from a smartphone, tablet, or computer using the
Vivint Sky app .
What You Can Do with the Web and Mobile Apps
With the web app and mobile apps (iOS and Android) you can:
• Arm and disarm system
• View system status
• Add users
• View system activity
• View live and recorded video
• Lock and unlock doors
• Adjust thermostat settings
• Turn on/o and dim lights
Downloading and Installing the Mobile App
Go to the App Store or Google Play, search for the Vivint Sky app, and install it. You
can also go to vivint.com/mobile.
Signing in to the Web or Mobile App
With your browser, go to vivintsky.com and enter your email and password.
On your mobile device, open the app and enter your email and password.
12
Acknowledging Alerts
When the Alert icon displays, press the icon and read the alert to acknowledge it.
After acknowledging the alert, the panel will stop beeping.
Acknowledging and
Clearing Alerts
The Vivint SkyControl system continually monitors
sensors, devices, and the panel itself to ensure optimal
performance. If the panel detects trouble, it will display
an Alert icon and beep until the alert is acknowledged.
The following components and conditions are monitored and can trigger an alert:
• Input power to the panel
• Panel communications
• Panel/sensor batteries
• Panel tampering
• Sensor communications
• Sensor tampering
Viewing System Messages
In addition to alerts, the panel can receive system messages about software updates,
regional severe weather reports, etc.
When the Message icon displays, press the icon and read the message. If the
message is critical, such as a severe weather alert, the panel will display the details
and beep to further alert you of possible danger.
Clearing Alerts
You must resolve an alert situation in order to completely clear the notication. For
example, you must replace a sensor’s batteries in order to clear that specic alert.
13Customizing
Panel Settings
You can easily customize the appearance and behavior
of the SkyControl panel, including volume, voice alerts,
chimes, brightness, background image, and more.
Press the Menu button > Settings > and then Panel.
Cleaning the Touchscreen Display
To clean the panel's touchscreen display,
1. Press the Menu button > Settings > and then Panel.
2. Press Screen Cleaning. This locks the touchscreen for 30 seconds.
3. Use a soft dry cloth to clean the display.
14Frequently Asked
Questions (FAQs)
Read these common questions to learn more about your
system.
What should I expect in an alarm situation?
Burglary alarm, medical emergency or re alarm—Vivint will attempt to contact
you through your panel with Vivint Live to conrm the alarm and ask for your verbal
password. If no one answers, Vivint will call your rst emergency contact. If no one is
available to conrm the alarm, Vivint will dispatch the authorities and continue trying
to reach your emergency contacts (unless prohibited by local regulations).
How do I send a Duress Signal?
The duress code is for situations when you need emergency personnel sent to your
home but don't want to alert an intruder that you are calling for help. For example, if
you are being forcibly held in your home and need to "disarm" your panel, you can use
this code to stop the panel from beeping while simultaneously alerting Vivint that you
are in distress. When Vivint receives a duress code, we will immediately dispatch the
police to your home without attempting to contact you further.
Go to your panel (your system must be armed), press the Arming icon, press Disarm,
and then enter the duress code. An emergency signal will be sent. Although the panel
will be disarmed and all will appear normal, we will receive an emergency signal and
send help immediately. (When your system was installed, you were informed of the
duress code. If you have forgotten your code, call Customer Care.)
How do I change sensor batteries?
Occasionally the panel will display a "low battery" message indicating that a specic
sensor or device needs to have its batteries replaced. Typically, this is a very quick
and easy procedure. Simply go to the identied sensor (motion detector, door/
window sensor, etc.), remove the cover and/or open it, replace the batteries, and
then replace the cover or close the sensor.
For more information, you can also go to support.vivint.com to see video tutorials and
step-by-step instructions on how to replace batteries for Vivint sensors or devices.
How do I manage my home online?
To manage your home online, log into vivintsky.com using the email address and
password you created when your system was installed. You can also access your
system from vivint.com. Click the Login link at the top of the page, select the
SkyControl system on the left, and sign in.
15Regulatory, Service, and
Warranty Information
CAUTION: Unauthorized changes or modications could void the
user’s authority to operate the equipment.
For complete regulatory compliance information, go to
support.vivint.com/fcc.
Service Information
Your local Vivint eld service professional is the person best qualied to service your
system. Should your system ever require service due to ordinary wear and tear, we
will repair or replace the equipment for free. Note that trip fees may apply.
IMPORTANT: THE INSTALLED EQUIPMENT MUST BE CHECKED BY
A QUALIFIED TECHNICIAN AT LEAST EVERY 3 YEARS. There are no
user-servicable parts inside the panel. For service, repair, or product
upgrades, contact Customer Care.
For all inquiries about the warranty and related service, call Vivint Customer Care at
1.800.216.5232.
Limited Warranty
For Limited Warranty and information about other terms and conditions,
go to vivint.com.
Account Information
Install Date
AR #
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