Vodacom vodapay Kwika User manual
Quick Reference Guide
| Kwika
Getting started with the Kwika
Payment POS
Welcome to VodaPay, your world of seamless payments.
Before you start transacting, let’s make sure your device is
ready.
Step 1
If you haven’t done so already, log onto our website on
http://voda.com/accept-payments and select Apply Now to
complete your registration
Step 2
As part of the registration, you will be required to complete your
FICA so have your personal documents handy
Step 3
Once you’ve completed the FICA process and received your wel-
come letter with the merchant number, call us on 0800 000 654
to link and activate your device
Step 4
Download the Kwika Manual and the portal user guide on
http://voda.com/accept-payments under downloads.
These guides will help you navigate the portal and your Kwika
device
Step 5
When all of the above steps are complete, you can then start
transacting
Power on/off
Figure 1: Power button enclosed by a rectangle
Press and hold the Power key to turn the device on, reboot and
turn off the terminal.
Note: The steps may vary slightly because different bank
cards have different parameters.
The Sale steps are represented visually in the screens
that follow. Each step is numbered for easy reference
1. Make sure the terminal is on the home screen
2. Enter the Sale amount
3. Select card
4. Tap or insert card
5. Enter PIN if prompted
6. PIN conrmation screen
7. Select account
8. Select yes to receive e-receipt and enter cellphone number
(otherwise select no)
9. Transaction is approved, merchant receives conrmation
SMS
10. Remove card
SIMPLE SALE Transaction Steps: Card
1 2
3 4
5
6
78
Figure 2: Sale (Card) transactions steps
910
Steps (8-9 as Figure 2) will apply
A QR transaction allows the customer to use the app on
their phone to make a payment, the customer simply
scans a QR code on the device.
Steps 1-2 same as shown above for the Sale
On step 3, Select QR instead of Card
The device will display a QR code, present it to the customer
and let them scan
SIMPLE SALE Transaction Steps: QR Code
Getting started with the Kwika
Payment POS
Steps 3: Sale with Tips and Cashier on
By default, Tips and Cashier are disabled. Refer to the
Kwika Operating Manual to learn how to turn this feature
on and off. Sale with Tip (and Cashier enabled) is an
extension of the simple sale just with additional steps.
1. The terminal will prompt for Cashier no, input registered
cashier no
2. The terminal displays Cashier information, Press enter to
conrm
3. Enter the Sale amount
4. Enter the Tip amount (to skip, press enter button without
entering the tip amount)
From there onwards, the steps will be similar as from step
4 on gure 2.
SALE with Tips and Cashier Enabled
12
34
Note: Reversal won’t prompt for a PIN; Reversal can only
be performed for the transaction that happened on the
SAME day.
Reversal is the correction of a transaction captured
erroneously.
Press the Enter button to access the transaction menu
1. Select Reversal or Press the number 2
2. Enter supervisor password
3. Terminal displays ‘Insert”, insert same card used for original
transaction
4. Select transaction to reverse and press Enter button to con
rm, The terminal will display
“Processing Card, Please wait”
Transaction outcome is displayed or if the card used does not
support reversal, the terminal displays “No Trans <Cancel>
Exit” press Cancel Key (Red key with an X) until you land on the
home screen.
Reversal
1
2
3
4
Figure 4: Reversal transaction steps
Note: The terminal keeps transaction history for the past
3 consecutive days only, Transactions can also be
accessed on the merchant portal
Find all approved transactions on the Payment History menu.
Go to the terminal’s home screen as shown in Fig. 2.
1. Press F1
2. Payment History is sorted by date
3. To search for a transaction, Press the F key and enter
Reference
4. Scroll up and down using *&# keys
5. Select and press Enter of a transaction for details
PAYMENT HISTORY
1 3
2
5
4
Figure 5: Payment History
Note: The terminal keeps 3 days of transaction records
Total transactions provide a view of all approved transactions
for the day in real time.
Four steps to view total transactions
1. On the home screen, press F2 for settings
2. Select transactions
3. Select the desired date
4. Total transactions are displayed by type, total count and
total
TRANSACTIONAL TOTAL
Figure 6: Transaction totals
1
2
34
Contact us
Phone: 0800 000 654
: 072 605 9421
Web: http://voda.com/accept-payments
Call centre operating hours:
Monday to Sunday 8am to 7pm with after-hours support for
emergencies.
Vodacom South Africa
Alternatively, scan the QR code below
for more
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