VeriFone Vx 570 Setup guide

Money Order Training Guide
for VeriFone Vx570
1/2012

VeriFone Vx 570 Training Manual
1/27/2012
1
Package Contents and Unpacking ........................................................................................ 2
Chapter 1- Terminal Front Panel Features ........................................................................... 3
Chapter 2- Connecting the Document Printer and Terminal .............................................. 4
Chapter 3- Loading the Thermal Paper into the Terminal .................................................. 6
Chapter 4- Loading Money Order Documents into the Document Printer ....................... 7
Document Error Messages................................................................................................................9
Chapter 5- Terminal Operation ............................................................................................ 10
Entering Operator Passcode ...........................................................................................................10
Chapter 6- Dispensing Money Orders with Retail Fee ...................................................... 11
Single Money Order with Retail Fee................................................................................................11
Multiple Money Orders with Retail Fee............................................................................................12
Chapter 7- Dispensing Money Orders without Retail Fee ................................................ 14
Single Money Order without Retail Fee...........................................................................................14
Multiple Money Orders without Retail Fee.......................................................................................15
Chapter 8- Dispensing Money Orders with and without Retail Fees .............................. 17
Multiple Money Orders with and without Retail Fees......................................................................17
Terminal Warning Messages...........................................................................................................19
Chapter 9- Voiding Money Orders ....................................................................................... 20
Terminal Error Messages ................................................................................................................21
Chapter 10- Dispensing Vendor Payment .......................................................................... 22
Single Vendor Payment...................................................................................................................22
Vendor Payment Warning Message................................................................................................23
Chapter 11- Print User Reports ........................................................................................... 24
Reprint..............................................................................................................................................24
Shift Summary Report......................................................................................................................25
Op Daily Summary Report...............................................................................................................25
Chapter 12- Executive Options ............................................................................................ 26
Print Reports....................................................................................................................................26
Load Documents..............................................................................................................................28
Void Next Document........................................................................................................................30
Close Out Documents......................................................................................................................31
Void Remaining Documents............................................................................................................32
Operator Passcodes........................................................................................................................33
Set System Clock.............................................................................................................................34
Software Download..........................................................................................................................35
DialSend Wait Time.........................................................................................................................36
Operator Time-out............................................................................................................................36
Primary Phone Number...................................................................................................................36
Miscellaneous VeriFone Functionality ............................................................................... 36
Connection state/potential error codes on the terminal...................................................................37
Figure 1 –Terminal Front Panel & Features……………………………………………………………….3
Figure 2 –Document Printer Connections………………………………………………………………...4
Figure 3 –Terminal Connectivity……………………………………………………………………………5
Figure 4 –Power Source…………………………………………………………………………………….5
Figure 5 –Terminal Side View………………………………………………………………………………6
Figure 6 –Terminal Front View……………………………………………………………………………..6
Figure 7 –Document Printer Front………………………………………………………………………….7
Figure 8 –Document Printer Paper Path…………………………………………………………………..8
Figure 9 –Document Printer Paper Path…………………………………………………………………..29

VeriFone Vx 570 Training Manual
1/27/2012
2
Package Contents and Unpacking
·VeriFone Vx570 terminal
·Power pack
·Telephone Cord and/or Ethernet Cable
·PI23 Electra Document Printer
·Printer Cable
·Printer Power Cable
Unpacking
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________

VeriFone Vx 570 Training Manual
1/27/2012
3
Chapter 1- Terminal Front Panel Features
Figure 1 - Terminal Front Panel & Features
Internal thermal printer
Display
Alp
ha key
Paper status light
Function keys
Purple function keys
Telephone
-
style keypad
Cancel, clear, enter keys
Magnetic card reader

VeriFone Vx 570 Training Manual
1/27/2012
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Chapter 2- Connecting the Document Printer and Terminal
Figure 2 - Document Printer Connections
1. Connect the enclosed serial printer cable from the back of the document printer (See Figure
2) to the back of the VeriFone terminal in the port labeled RS232 (See Figure 3). Connect
the document printer’s power cable to the back of the printer and then to an appropriate
power outlet (See Figure 2). At this time, turn the document printer switch on. This switch
should always be left in the on position. Connect the AC power adapter to the round port at
the back of the VeriFone terminal (See Figure 3). Make sure the notch on the power adapter
is at the top. Once inserted, turn the notch to securely lock in the cable. Now plug the AC
power adapter into an appropriate power outlet. The terminal will automatically power up
and the display will show:
VERIFONE VX570
QC0011A4
06/27/2011 VERIX
*DEFAULT CERTIFICATE*
COPYRIGHT 1997-2008
VERIFONE
ALL RIGHTS RESERVED
It then proceeds to:
Starting
VMAC 3.9.0
Please Wait
Power Cord
Serial Cable
Connection (top
cable connection)
On/Off
Switch

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If the document printer switch is not turned on or the printer cable is not
connected, the VeriFone terminal will display:
Printer Not Connected
Please Attach
Figure 3 –Terminal Connectivity
Terminals that have a full time broadband connection (high speed Internet; DSL, cable modem,
etc.) will connect one end of the Ethernet cable to the port labeled 10BaseT and the other end
to the Ethernet source connection (may require a router) (See Figure 3). All broadband
connections should also have a dialup connection in the event the broadband connection is
interrupted. For dialup connections, attach one end of the telephone cord to the communication
port (Dialup) of the VeriFone terminal and the other end to the telephone wall jack. The power
source is found on the right side of the terminal (See Figure 4).
Figure 4 –Power Source
Serial Cable
Connection (RS232)
Dialup
Connection
Ethernet
Connection
(10BaseT)
Power
Source

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Chapter 3- Loading the Thermal Paper into the Terminal
1. If the green light blinks on and off on the right side of the display, it indicates that the printer
is out of paper.
2. The printer cover release is on the right side of the Terminal (see Figure 5). Open the printer
cover by pushing down on the printer cover release.
Figure 5 - Terminal Side View
3. Loosen the end of the new roll of paper and drop it into the printer tray with the loose paper
end towards the front of the terminal (See Figure 6).
Figure 6 - Terminal Front View
4. Gently close the cover until it clicks shut. The green light should now stay illuminated. Allow
a small amount of paper to extend outside the cover. The terminal window should now
display (the v0.0.0 will show a real version number and the XXXX will have a number
reflecting the number of documents loaded in the document printer):
v0.0.0
XXXX Enter Passcode
(current date & time)
(online)/(dialup)/error
Printer Tray Printer Cover
Green Indicator LED
Printer Cover
Release

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Chapter 4- Loading Money Order Documents into the Document
Printer
ACTION
VERIFONE
DISPLAYS:
1. Insert the document printer key into the key lock
on the document printer (see Figure 7). Push in
and turn the key to the right to open the
document printer door. The display shows (à).
Figure 7 - Document Printer Front
Print Reports *1
Next Prev
2. Press the far left purple button under the
word "Next" until the display shows “Load
Document”. The display shows (à).
Load Documents *2
Next Prev
3. Press the green arrow button at the
bottom of the terminal. The display shows (à).
Load Documents *2
Enter 1st Serial No.
4. Enter the First Serial Number, including the
check digit of the pack of documents, and then
press the green arrow button at the
bottom of the terminal. The display shows (à).
Load Documents *2
Enter Last Serial No.
5. Enter the Last Serial Number, including the
check digit of the pack of documents and then
press the green arrow button at the
bottom of the terminal.
*Note: Pressing a key will display one of the following
messages: 1) Partial pack loaded or 2) Documents
loaded.
Load Documents *2
Partial Pack?
Press enter or CANCEL
6. The display shows (à).
Load Documents *2
Load paper in printer
Press a key
Key Lock

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ACTION
VERIFONE
DISPLAYS:
7. To load the documents, find the feeding slot just below the printing unit. Feed the paper
into the slot and align document holes with the pins on the left and right side of the printer
(see Figure 8). Locate the silver printer wheel on the right side of the printer. Advance the
printer wheel slowly forward to load the documents until the top of the first document is
even with the top of the tear bar.
Figure 8 - Document Printer Paper Path
8. Close the document printer door and lock it by
pushing the document printer key in and turning it
to the left until it stops. The display shows (à).
Document Verification
Required
Press ENTER
9. The document printer will advance the documents
so the money order serial number is exposed (at
the top of the printer). The display shows (à).
Enter Exposed Seri
al #
10. Enter the exposed money order serial number
including the check digit, and then press the
green arrow button at the bottom of the
terminal. The document will retract back into the
document printer, until it is aligned with the top of
the tear bar again. The display shows (à).
v0.
0.0
XXXX Enter Passcode
(current date & time)
(online)/(dialup)/error
11. The XXXX in front of the “Enter Passcode”should
now show the actual number of documents that
are left to print in the document printer.(i.e. 0487
would indicate that there are 487 documents left
in the printer)
Silver Printer
Wheel
Tear Bar
Pins Pins

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Document Error Messages
There are a number of different terminal error messages that can occur when loading
documents. In every instance, once you press any button, you can re-enter the correct
information.
ACTION
VERIFONE
DISPLAYS:
1. If an incorrect check digit is entered this error
message shows (à).
Load Document *2
Invalid Check Digit
Press a key
2. If an invalid document range is entered this
error message shows (à).
Load Documen
t *2
Invalid Range
Press a key
3. If a document range is entered that exceeds
the allowable pack size this error message
shows (à).
Load Document *2
Enter Last Serial No.
Pack Length Exceeded
Press a key
4. When entering the exposed money order
serial number, if an incorrect check digit is
entered this error message shows (à).The
x’s indicate the document number entered.
Enter Exposed Serial #
xxxxxxxxx
Invalid Check Digit
Press CANCEL
5. When entering the exposed money order
serial number, if a previous pack’s money
order serial number is entered this error
message shows (à).
Ser. # Not In Memory
Press a key

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Chapter 5- Terminal Operation
The Operator can:
·Dispense money orders.
·Dispense vendor payments (if the terminal is programmed to issue vendor payments).
·Void money orders and vendor payments.
·Print a shift report.
·Print a daily summary report.
Be sure that the document printer door is not open while performing any sales transactions.
Entering Operator Passcode
ACTION
VERIFONE
DISPLAYS
:
1. The terminal displays (à).
The XXXX in front of the “Enter Passcode”
indicates the number of documents that are
left to print in the document printer.(i.e. 0487
would indicate that there are 487 documents
left in the printer). The current date and time
are also shown.
v0.
0
.
0
XXXX Enter Passcode
(current date & time)
(online)/(dialup)/error
2. Type in your operator passcode and then
press the green arrow button . If the
operator passcode is entered correctly, the
display shows (à).
Enter Money Order 1
Amount:
Doc Void Repts Comm
3. If the operator passcode is entered
incorrectly the display will show (à).
v0.
0
.
0
XXXX Enter Passcode
Invalid Passcode
Press CANCEL
(current date & time)
(online)/(dialup)/error
4. Press the red cancel button at the
bottom of the terminal. The display shows
(à).
The passcode can be re-entered again.
v0.0.0
XXXX Enter Passcode
(current date & time)
(online)/(dialup)/error
5. An invalid operator passcode can be entered
four (4) times and the fourth time the display
shows (à).
Terminal Locked
Due to 4 Invalid
Passcode Attempts
Will Unlock in 5 min.

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Chapter 6- Dispensing Money Orders with Retail Fee
Single Money Order with Retail Fee
The VeriFone terminal is preprogrammed with a retail money order fee between $.00 and $1.50
as agreed upon with MEMO.
ACTION
VERIFONE
DISPLAYS:
1. Type in your operator passcode and then
press the green arrow button at the
bottom of the terminal. The display shows
(à).
Enter Money Order 1
Amount:
Doc Void Repts Comm
2. Enter the amount of the money order (i.e.
12.34), and then press the green arrow
button at the bottom of the terminal.
The display shows (à).
Enter Money Order 1
Amount: 12.34
No Fee (F3)
Done (F4)
3. Press the F4 button labeled "Done”. The
display shows (à).
Total Payment:
$ 12.73
Edit(F3)
Done(F4)
4. To edit the amount of this money order,
press the F3 button. The display shows (à).
Using the F1 button, the money order
amount can be changed. Using the F2
button the money order can be deleted.
Using the F3 button, the fee can be
removed. Using the F4 button, the edit is
completed.
Review MO #1 Edit(F1)
Amount: 12.34 Del (F2)
Fee: 0.39
No Fee(F3)
Done(F4)
5. Press the F4 button next to the word “Done”.
The display shows (à).
Total Payment:
$ 12.73
Edit(F3)
Print(F4)
6. Press the F4 button next to the word “Print”
to print the money order. For an instant if the
terminal is Ethernet connected, the display
shows (à).
Sending transaction..
7. The display will reset to (à).
v0.0.0
XXXX Enter Passcode
(current date & time)
(online)/(dialup)/error

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Multiple Money Orders with Retail Fee
ACTION
VERIFONE
DISPLAYS
:
1. Type in your operator passcode and then
press the green arrow button at the
bottom of the terminal. The display shows
(à).
Enter Money Order 1
Amount:
Doc Void Repts Comm
2. Enter the amount of the 1
st
money order (i.e.
12.34), and then press the green arrow button
at the bottom of the terminal. The
display shows (à).
Enter Money Order 1
Amount: 12.34
No Fee(F3)
Done(F4)
3. Enter the amount of the 2
nd
money order (i.e.
43.21), and then press the green arrow button
at the bottom of the terminal. The
display shows (à).
Enter Money Order 2
Amount: 43.21
No Fee(F3)
Done(F4)
4. Press the F4 button next to the word "Done”.
The display shows (à).
Total Payment:
$ 56.33
Edit(F3)
Done(F4)
5. To edit the amount of this money order, press
the F3 button. The display shows (à). Using
the F1 button, the money order amount can
be changed. Using the F2 button the money
order can be deleted. Using the F3 button,
the fee can be removed. Using the F4 button,
the edit is completed.
Review MO #1 Edit(F1)
Amount: 12.34 Del (F2)
Fee: 0.39
No Fee(F3)
Next Done(F4)
6. Press far left purple button under the
word "Next”to edit the next money order. The
display shows (à). To edit the amount of this
money order, press the F3 button. The display
shows (à). Using the F1 button, the money
order amount can be changed. Using the F2
button the money order can be deleted.
Using the F3 button, the fee can be removed.
Using the F4 button, the edit is completed.
Review MO #2 Edit(F1)
Amount: 43.21 Del (F2)
Fee: 0.39
No Fee(F3)
Prev Done(F4)
7. Press the F4 button next to the word "Done”.
The display shows (à).
Total Payment:
$ 56.33
Edit(F3)
Print(F4)

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There may be a slight printing delay between money order documents when part of a multiple
money order transaction.
ACTION
VERIFONE
DISPLAYS:
8. Press the F4 button to the right of the
word "Print”to print the money orders.
For an instant if the terminal is Ethernet
connected, the display shows (à).
Sending transaction..
9. The display will reset to (à).
v0.0.0
XXXX Enter Passcode
(current date & time)
(online)/(dialup)/error

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Chapter 7- Dispensing Money Orders without Retail Fee
Single Money Order without Retail Fee
ACTION
VERIFONE
DISPLAYS:
1. Type in your operator passcode and then
press the green arrow button at the
bottom of the terminal. The display shows
(à).
Enter Money Order 1
Amount:
Doc Void Repts Comm
2. Enter the amount of the money order (i.e.
12.34), and then press the green arrow
button at the bottom of the terminal.
The display shows (à).
Enter Mo
ney Order 1
Amount: 12.34
No Fee(F3)
Done(F4)
3.
Press the F3 button to remove the fee.
4. Press the F4 button next to the word "Done”
to accept the money order. The display
shows (à). To edit the amount of this
money order, press the F3 button next to the
word “Edit”.
Total Payment:
$ 12.34
Edit(F3)
Done(F4)
5. The display shows (à). Using the F1 button,
the money order amount can be changed.
Using the F2 button the money order can be
deleted. Using the F3 button, the fee can be
added back. Using the F4 button, the edit is
completed.
Review MO #1 Edit(F1)
Amount: 12.34 Del (F2)
Fee: 0.00
Fee (F3)
Done(F4)
6. Press the F4 button next to the word "Done”.
The display shows (à).
Total Payment:
$ 12.34
Edit(F3)
Print(F4)
7. Press the F4 button next to the word "Print”
to print a money order. For an instant if the
terminal is Ethernet connected, the display
shows (à).
Sending transaction..
8. The display will reset to (à).
v0.
0
.
0
XXXX Enter Passcode
(current date & time)
(online)/(dialup)/error

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Multiple Money Orders without Retail Fee
ACTION
VERIFONE
DISPLAYS:
1. Type in your operator passcode and then
press the green arrow button at the
bottom of the terminal. The display shows
(à).
Enter Money Order 1
Amount:
Doc Void Repts Comm
2. Enter the amount of the 1
st
money order (i.e.
12.34), and then press the green arrow
button at the bottom of the terminal.
The display shows (à).
Enter Money Order 1
Amount: 12.34
No Fee(F3)
Done(F4)
3.
Press the F3 button to remove the fee.
4. Enter the amount of the 2
nd
money order (i.e.
43.21), and then press the green arrow
button at the bottom of the terminal.
The display shows (à).
Enter Money Order 2
Amount: 43.21
No Fee(F3)
Done(F4)
5.
Press the F3 button to remove the fee.
6. Press the F4 button next to the word "Done"
if there are no more money orders in the
transaction. The display shows (à).
Total Payment:
$ 55.55
Edit(F3)
Done(F4)
7. Press the F3 button to edit any of the money
orders. The display shows (à). Using the F1
button, the money order amount can be
changed. Using the F2 button the money
order can be deleted. Using the F3 button,
the fee can be added back. Using the F4
button, the edit is completed.
Review MO #1 Edit(F1)
Amount: 12.34 Del (F2)
Fee: 0.00
Fee (F3)
Next Done(F4)
8. Press the far left purple button under
the word "Next”to edit the next money order.
The display shows (à). Using the F1 button,
the money order amount can be changed.
Using the F2 button the money order can be
deleted. Using the F3 button, the fee can be
added back. Using the F4 button, the edit is
completed.
Review MO #2 Edit(F1)
Amount: 43.21 Del (F2)
Fee: 0.00
Fee (F3)
Prev Done(F4)

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ACTION
VERIFONE
DISPL
AYS:
9. Press the F4 button next to the word “Done”.
The display shows (à).
Total Payment:
$ 55.55
Edit(F3)
Print(F4)
10.Press the F4 button next to the word "Print”
to print the money orders. For an instant if
the terminal is Ethernet connected, the
display shows (à).
Sending transaction..
11. The display will reset to (à).
v0.
0
.
0
XXXX Enter Passcode
(current date & time)
(online)/(dialup)/error

VeriFone Vx 570 Training Manual
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Chapter 8- Dispensing Money Orders with and without Retail Fees
Multiple Money Orders with and without Retail Fees
ACTION
VERIFONE
DISPLAYS:
1. Type in your operator passcode and then
press the green arrow button at the
bottom of the terminal. The display shows
(à).
Enter Money Order 1
Amount:
Doc Void Repts Comm
2. Enter the amount of the 1
st
money order (i.e.
12.34), and then press the green arrow
button at the bottom of the terminal.
The display shows (à).
Enter Money Order 1
Amount: 12.34
No Fee(F3)
Done(F4)
3. Press the F3 button to remove the fee, if
desired.
4. Enter the amount of the 2
nd
money order (i.e.
43.21), and then press the green arrow
button at the bottom of the terminal.
The display shows (à).
Enter Money Order 2
Amount: 43.21
No Fee(F3)
Done(F4)
5. Press the F3 button next to the words "No
Fee" to remove the fee normally added to the
2
nd money order. The display shows (à).
Enter Money Order 2
Amount: 43.21
Done(F4)
6. Press the F4 button next to the word “Done”.
The display shows (à).
Total Payment:
$ 55.94
Edit(F3)
Done(F4)
7. Press the F3 button next to the word "Edit”to
review sale for money order #1. The display
shows (à). Using the F1 button, the money
order amount can be changed. Using the F2
button the money order can be deleted.
Using the F3 button, the fee can be added
back. Using the F4 button, the edit is
completed.
Review MO #1 Edit(F1)
Amount: 12.34 Del(F2)
Fee: 0.39
No Fee(F3)
Next Done(F4)
8. Press the far left purple button under
the word "Next”to review sale for money
order #2. The display shows (à). Using the
F1 button, the money order amount can be
changed. Using the F2 button the money
order can be deleted. Using the F3 button,
the fee can be added back. Using the F4
button, the edit is completed.
Review MO #2 Edit(F1)
Amount: 43.21 Del(F2)
Fee: 0.00
No Fee(F3)
Prev Done(F4)

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ACTION
VERIFONE
DI
SPLAYS:
9. Press the F4 button next to the word “Done”.
The display shows (à).
Total Payment:
$ 55.94
Edit(F3)
Print(F4)
10.Press the F4 button next to the word "Print”
to print the money orders. For an instant if
the terminal is Ethernet connected, the
display shows (à).
Sending transaction..
11. The display will reset to (à).
v0.
0
.
0
XXXX Enter Passcode
(current date & time)
(online)/(dialup)/error

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Terminal Warning Messages
These are various terminal error messages that may occur when issuing a money order.
ACTION
VERIFONE
DISPLAYS:
1. If the total of the sales (transactions) for the day
is getting close to your set daily limit, the
display shows (à).
You do not need to contact MEMO at this time.
Press any key to continue.
*** WARNING ***
You are approaching
Your MO DAILY SALES LIMIT
Press a key
2. If the total of the sales (transactions) for the
sales period is getting close to your set sales
period limit, the display shows (à).
You do not need to contact MEMO at this time.
Press any key to continue.
*** WARNING ***
You are approaching
Your MO SALES PERIOD LIMIT
Press a key
3. If the total of the daily sales (transactions) is
over the agents set daily limit, the display
shows (à).
Please contact MEMO at this time. Press any
key to continue.
Terminal Locked
Due to Daily Sales Violation
Contact MEMO @
1 [phone]
Press a Key
4. If the total of the sales period (transactions) is
over your set sales period limit, the display
shows (à).
Please contact MEMO at this time. Press any
key to continue.
*** WARNING ***
You are over
Your MO SALES PERIOD LIMIT
Contact MEMO @
1 [phone]
Press a key
5. If an individual sale (transaction) is more than
$3,000.00 and less than or equal to
$10,000.00, the display shows (à).
Please complete and retain a High Dollar
Transaction form ($3k to $10k) immediately.
Press any key to continue.
THIS TRANSACTION
REQUIRES THE
COMPLETION OF A MEMO
HIGH $ TRANSACTION
FORM($3K TO $10K)
Press a Key
6. If an individual sale (transaction) is greater than
$10,000.00, the display shows (à).
Please complete and file a Currency
Transaction Report (Federal Form 104)
immediately. Press any key to continue.
THIS TRANSACTION
REQUIRES THE
FILING OF A CURRENCY
TRANSACTION REPORT
(Federal Form 104)
Press a Key
Note: Transactions totaling between $3,000 and $10,000 are High Dollar Transactions and will be denoted
as HD1 for a single High Dollar Transaction, HD2 for a second High Dollar Transaction and so forth on all
money order sales machine reports. Audit trail reports are available from your money order dispenser;
please contact your sales representative for details.
Transactions totaling greater than $10,000 require the filing of a Currency Transaction Report (CTR) on
Federal form #104. Please review your Agent Compliance manual for further information. CTR
transactions are denoted as CTR1 for a single $10,000+ transaction, CTR2 for a second $10,000+ transaction
and so forth on all money order sales machine reports. Audit trail reports are available from your money
order dispenser; please contact your sales representative for details.