Gilbarco FlexPay IV User manual

FlexPay™ IV (with Omnia V04.07)
Programming and Service Manual
Insite360™ Forecourt with Applause™ 
Media System
MDE-5369G

Computer Programs and Documentation
All Gilbarco Inc. and/or Veeder-Root Company computer programs (including software on diskettes and within memory chips) and documentation are copyrighted by, and shall
remain the property of, Gilbarco Inc. and/or Veeder-Root Company. Such computer programs and documents may also contain trade secret information. The duplication, disclosure,
modification, or unauthorized use of computer programs or documentation is strictly prohibited, unless otherwise licensed by Gilbarco Inc. and/or Veeder-Root Company.
Federal Communications Commission (FCC) Warning
This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Changes or modifications not expressly
approved by the manufacturer could void the user’s authority to operate this equipment.
Gilbarco is an ISO 9001:2008 registered company.
Underwriters Laboratories (UL):
UL File# Products listed with UL
MH1941 All Gilbarco pumps and dispensers that bear
the UL listing mark.
MH8467 Transac System 1000 and PAM 1000
E105106 Dell DHM Minitower
E165027 G-SITE and Passport Systems
California Air Resources Board (CARB):
Executive Order # Product
G-70-52-AM Balance Vapor Recovery
G-70-150-AE VaporVac
Supplier’s Declaration of Conformity
47 CFR § 2.1077 Compliance Information
Unique Identifier: OMNIA M16183
Responsible Party – U.S. Contact Information
Gilbarco Veeder-Root
7300 West Friendly Avenue
Greensboro, North Carolina, USA
27410-6200
1-336-547-5000
FCC Compliance Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interferences that may cause undesired operation.
Approval
This document is subject to change without notice.
http://www.gilbarco.com
 2021 Gilbarco Inc. All Rights Reserved
Service mark
GOLDSM
Registered trademarks
CRIND®
Encore®
Gilbarco®
Legacy®
Performer®
Transac®
TRIND®
Va p o r Va c ®
Additional U.S. and foreign trademarks pending.
All product names, logos, and brands are the property of their respective owners and are for identification purposes only.
Use of these names, logos, and brands does not imply endorsement.
Trademarks
Non-registered trademarks
Applause™ Media System G-CAT™MPD™Surge Management System™
CIM™Gilbert™Optimum Series™Tank Monitor™
C-PAM™G-SITE® Link™PA M 1000™ TCR
™
Dimension™G-SITE® Lite™PAM 5000™Titan™
Ecometer™G-SITE™PA M™ The Advantage™ Series
ECR™Highline™Passport™ Trimline
EMC™Horizon™SMART CRIND™Ultra-Hi™
Eclipse™InfoScreen™SMART Meter™ValueLine™
e-CRIND™MultiLine™SmartPad™
FlexPay™Making Things Better™Super-Hi™
National Conference of Weights and Measures (NCWM) - Certificate of Conformance (CoC):
Gilbarco pumps and dispensers are evaluated by NCWM under the National Type Evaluation Program (NTEP). NCWM has issued the following CoC:
CoC# Product Model # CoC# Product Model #
02-019 Encore Nxx 02-036 Legacy Jxxx
02-020 Eclipse Exx
02-037
G-SITE Printer (Epson) PA0307
02-025 Meter - C Series PA024NC10 G-SITE Distribution Box PA0306
Meter - C Series PA024TC10 G-SITE Keyboard PA0304
02-029 CRIND — G-SITE Mini Tower PA0301
02-030
TS-1000 Console — G-SITE Monitor PA0303
TS-1000 Controller PA0241 G-SITE Printer (Citizen) PA0308
Distribution Box PA0242 02-038 C+ Meter T19976
Meter - EC Series PA024EC10 02-039 Passport PA0324
VaporVac Kits CV 02-040 Ecometer T20453
05-001 Titan KXXY Series

MDE-5369G FlexPay™ IV (with Omnia V04.07) Programming and Service Manual · March 2021 Page i
Table of Contents
Table of Contents
1 – Introduction 1-1
Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Insite360 Forecourt Escalation for Technicians. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Forecourt Networking Scheme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Physical Connectivity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Using FlexPay Connect v2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Using Direct Ethernet (CAT5/CAT6 or Equivalent) Connections . . . . . . . . . . . . . . 1-5
Using Pre-existing FlexPay Connect v1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Common Types of Site Networking Schemes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Required Tools, Equipment, Parts, and Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Recommended High-Level Installation Process Scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
New FlexPay IV CRIND High-Level Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Retrofit Installation Process from FlexPay II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Retrofit Installation Process from FlexPay IV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Abbreviations and Acronyms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
2 – Important Safety Information 2-1
3 – Installation Checklists 3-1
4 – Configuring FlexPay IV 4-1
Pre-requisites for Installing Omnia in FlexPay IV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Configuring UPM Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Configuring CRINDBIOS for Software Version 42.11.XX or Later . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
5 – Configuring Omnia PCB 5-1
Verifying the UPM and Software Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Logging In to Omnia. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Omnia Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Omnia Configurator - Creating a New Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Omnia Configurator - General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Omnia Configurator - Applause . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
Omnia Configurator - RTP Proxy Configuration (Optional) . . . . . . . . . . . . . . . . . 5-18
Omnia Configurator - Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
Omnia Configurator - Diagnostic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31
Omnia Configurator - Insite 360 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-38
GVR Cloud Registration Insite360 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-40
Registering Omnia to Insite360 Forecourt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-43
Completing the Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-45
Omnia Configurator - Export Config . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-45
Omnia Setup with Wizard - Import Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-46
6 – Omnia Maintenance Through USB 6-1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Table of Contents
Page ii MDE-5369G FlexPay™ IV (with Omnia V04.07) Programming and Service Manual · March 2021
USB Drive Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1
LEDs Glowing Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
OmniaOp.JSON File Syntax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3
Installing Packages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4
Checking Package Installation Report on the USB Drive . . . . . . . . . . . . . . . . . . . .6-5
Retrieving Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-5
Log Retrieval Report and Checking Files on the USB Drive. . . . . . . . . . . . . . . . . .6-6
Retrieving Omnia Configuration (NO Network Reset). . . . . . . . . . . . . . . . . . . . . . .6-7
Retrieving the Omnia Configuration (YES Network Reset). . . . . . . . . . . . . . . . . . .6-8
Retrieving the Omnia Configuration and Checking Files on the USB Report . . . . .6-9
7 – Troubleshooting 7-1
De-registering Omnia from Insite360 Forecourt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2
Connection Board Light Emitting Diodes (LEDs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
PIP3 Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-5
Retrieving the Omnia Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-10
Resetting the Network Configuration to Factory Values. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-11
Appendix A: Site Network Survey A-1
Index Index-1

MDE-5369G FlexPay™ IV (with Omnia V04.07) Programming and Service Manual · March 2021 Page 1-1
Purpose Introduction
1 – Introduction
Purpose
This manual provides instructions for the following:
• Set or modify the IP configuration for FlexPay™ IV CRIND®
• Configure the Omnia board
• Set up the Applause™ Media System connectivity
• Register with Insite360™ Forecourt for remote management
This manual also includes common troubleshooting and verification steps to ensure network
connectivity of dispensers.
Overview
The Omnia Printed Circuit Board (PCB) inside the dispenser serves the following purposes:
• Creating a Local Area Network (LAN) within the dispenser, so that the Internet Protocol
(IP) addresses of the Ethernet® connected devices inside the dispenser are no longer
exposed on the site Wide Area Network (WAN).
• Functioning as a router and firewall, only exposing the A and B side CRIND devices to
the forecourt.
• The configuration of the forecourt IP address, media, and Insite360 is performed on a
single web page.
• Running two-wire proxy applications that allow connection from the Point of Sale (POS)
to the CRIND and the pump.
• Allows the pump and CRIND serial interfaces to run through the Omnia board instead of
the UPM. The UPM and Omnia manage the pump and CRIND through TCP.
• FlexPay IV GSoMs are removed and the media client runs on the Omnia.
• SSoM is removed and the Omnia manages the remote connection to the Insite360 server.
This manual provides service information and guidance on the following:
• Networking configuration of FlexPay IV CRIND terminals equipped with Omnia
• Software configuration of Omnia (network settings/Cloud/media)
• Registration of the dispensers to the Insite360 Forecourt (must include a valid customer
contract)

Introduction Insite360 Forecourt Escalation for Technicians
Page 1-2 MDE-5369G FlexPay™ IV (with Omnia V04.07) Programming and Service Manual · March 2021
Insite360 Forecourt Escalation for Technicians
For issues that occur while installing and starting up Insite360 Forecourt, you can escalate as
follows:
Issues Contact Information
All third-party devices Consult the third-party device support or Site IT
Specialist.
For network-related query regarding any existing backroom
configurations and/or the site-specific network IP scheme
(such as Default Gateway/DNS IPs, Internet Service Provider
(ISP) router location and rules/firewall setup, etc.)
Consult the Site IT Specialist or Site Management
to fill out the Network Survey Form in 
“Appendix A: Site Network Survey” on page A-1.
For Insite360 Forecourt registration issues and feature testing
related issues
Contact the Insite360 Forecourt Help Desk at
877-503-4971.
For any Gilbarco® Insite360 Forecourt hardware in the
dispenser or backroom issues
Call Service Station Equipment (SSE) Technical
Assistance Center (TAC) at 1-800-743-7501.
For any Insite360 Forecourt site configuration issues during
start-up (beyond Registration and Feature Testing)
Call Service Station Equipment (SSE) TAC at 
1-800-743-7501.
Forecourt Networking Scheme
The main difference introduced by the Omnia in the site networking scheme is that the
payment terminal (FlexPay IV) IP addresses are no longer directly exposed on the site WAN.
Only the Omnia external IP addresses are visible within the site WAN. Figure 1-1 on page 1-3
shows how the networking scheme is modified due to installation of Omnia.
Note: The Omnia internal CRIND IPs required for the Dispenser Connection Module
(DCM)2.x CRINDs have changed from 172.16.100.1/3 to 172.20.100.1/3. This IP is set
automatically on the Universal Payment Modules (UPMs) when Omnia is selected in
the CRIND configuration.

Introduction Forecourt Networking Scheme MDE-5369G FlexPay™ IV (with Omnia V04.07) Programming and Service Manual · March 2021 Page 1- 3
Figure 1-1: IP Configuration Comparison based on Applause, Remote Management, EMV®, and POS

Introduction Physical Connectivity
Page 1-4 MDE-5369G FlexPay™ IV (with Omnia V04.07) Programming and Service Manual · March 2021
The network configuration after Omnia installation, as shown in the example in Figure 1-1 on
page 1-3, has the following characteristics:
• The Omnia performs the function of a router inside the dispenser.
• The Omnia provides two external IP addresses to the site router in the back room. These
are the external addresses of side A and side B of the CRIND.
• The new CRIND internal IP addresses configured in each dispenser are the same scheme
(172.20.100.1 for side A and 172.20.100.3 for side B) in all dispensers for the site as the
dispenser networks are isolated from each other by the Omnia.
• Once the Omnia parameter is selected in CRIND programming, the CRIND IP will
automatically be set (hardcoded) in the UPMs, and the UX300 Card Readers will always
use the default 172.16.100.2.
The Omnia has a VLAN and dedicated device ports, which allow this new simplified IP
configuration.
Physical Connectivity
The high-speed Ethernet connectivity between the forecourt and the backroom can be set up in
the following three ways:
• FlexPay Connect v2 [Backroom Communication Module (BRCM2) or BRCM2.1 and
DCM2.x, DCM3]
• Direct Ethernet [Category 5 (CAT5) or CAT6 or equivalent]
• FlexPay Connect v1 [BRCM and DCM, Global Long-Range Ethernet (GLRE)]
Using FlexPay Connect v2
FlexPay Connect v2 is used on sites that had no previous Ethernet connectivity to the
dispensers.
FlexPay Connect v2 is usually installed by upgrading the existing Distribution Box (D-Box)
in the backroom and installing an Omnia Assembly in every dispenser.
There is a 16-dispenser limit on FlexPay Connect v2. If the site has more than 16 dispensers,
FlexPay Connect or direct Ethernet must be used.
Figure 1-2: Using FlexPay Connect v2 - Backroom Hardware
BRCM2 or
BRCM2.1
CAT5
Dispenser
To Router
Backroom
Two-wire DCM3 Omnia

MDE-5369G FlexPay™ IV (with Omnia V04.07) Programming and Service Manual · March 2021 Page 1-5
Physical Connectivity Introduction
Using Direct Ethernet (CAT5/CAT6 or Equivalent) Connections
Sites where dispensers are connected directly to the backroom by Ethernet cables will require
a switch to connect cables from all the dispensers.
Note: Follow specific requirements when running direct CAT5 cable (for example, maximum
run of 280 feet). For more information on requirements for CAT5 runs, refer to

MDE-4246 Dispenser Network Connectivity Kit for Monochrome Encore 500, 
Encore S and Eclipse®Installation Instructions.
When using a direct CAT5 connection from the backroom for high speed, ensure that the high
speed connection is disconnected from the DCM3. Do not connect P304 to the DCM3.
Figure 1-3: Using Direct Ethernet Connections - Backroom Hardware
Ethernet 
Switch
CAT5
Dispenser
To Router
Backroom
CAT5
Omnia
(i)
(ii)
Note: Do not use CAT5 couplers in this connection; their use can result in loss of the high
speed connection.

Introduction Physical Connectivity
Page 1-6 MDE-5369G FlexPay™ IV (with Omnia V04.07) Programming and Service Manual · March 2021
Figure 1-4: Do Not Use Couplers
Using Pre-existing FlexPay Connect v1
Sites equipped with FlexPay Connect v1 do not require any hardware upgrade in the
backroom. These sites can continue to use the existing BRCM.
Replace the Ethernet cable with the M14080A004 Cable provided in the kit to connect to the
pre-existing DCM.
Note: DCM3 is not compatible with a BRCM (GLRE).
Figure 1-5: Using Pre-existing FlexPay Connect v1 - Backroom Hardware
BRCM
DCM1
CAT5
Dispenser
To Router
Backroom
Two-wire CAT5
Omnia
BRCM & TBM2
OR