Skyzer Tetra Series User manual
QUICK
GUIDE
VERSION
1.08
Tetra Series
CONTENTS
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
22
23
24
25
SHORTCUT KEYS
START TRANSACTIONS
LOGON
REPRINT CARDHOLDER RECEIPT
PURCHASE WITH CREDIT CARD – NO PIN
PURCHASE WITH CREDIT CARD – PIN
PURCHASE + CASH OUT – DEBIT CARD
CASH OUT – DEBIT CARD ONLY
REFUND
CONTACTLESS TRANSACTION
EMV CHIP CARD TRANSACTION
CARD NOT PRESENT (MAN PAN)
CARD NOT PRESENT (MAN PAN) REFUND
SETTLEMENT INQUIRY
SETTLEMENT CUTOVER
SHIFT TOTALS
EOV (ELECTRONIC OFFLINE VOUCHERS)
INSTANT TIPPING – CREDIT ONLY
INSTANT TIPPING – DEBIT ONLY
CSE PURCHASE – CREDIT ONLY
CSE – ADMIN
HOSPITALITY - AUTHORISATIONS
HOSPITALITY – COMPLETIONS
HOSPITALITY – UTILITIES
EXTRA TERMINAL FUNCTIONS
MULTI-MERCHANT
18
19
GENERAL OPERATION
TIPPING TRANSACTIONS
20
21
CURRENCY SELECT TRANSACTIONS
SURCHARGING
26
27
28
29
30
EXTRA TERMINAL FUNCTIONS
HOSPITALITY TRANSACTIONS
CREDIT CARD SURCHARGE
CONFIRMATION PROMPT ENABLED
CREDIT CARD SURCHARGE
CONFIRMATION PROMPT DISABLED
CONTACTLESS CARD SURCHARGE
CONFIRMATION PROMPT ENABLED
CONTACTLESS CARD SURCHARGE
CONFIRMATION PROMPT DISABLED
General Operations
P a g e | 1
2. TRANSACTIONS CAN BE STARTED BY THE FOLLOWING
METHODS
1. Pressing F1 key on idle screen
2. Pressing the ENTER Key
3. Pressing MENU and scroll to select EFTPOS MENU followed
by ENTER
3. LOGON
1. Press F4 key on idle screen OR
2. Press MENU and scroll down to select SUPERVISOR MENU
followed by ENTER
3. Scroll down to select LOG ON and press ENTER or simply
press F4 key on idle
4. REPRINT LAST CARDHOLDER RECEIPT
1. Press the number 3 key on idle screen OR
2. Press MENU and scroll down to select SUPERVISOR MENU
followed by ENTER
3. Scroll down to select DUPLICATE and press ENTER
5. PURCHASE WITH CREDIT CARD – NO PIN
1. Select PURCHASE and press ENTER
2. Enter the purchase amount and press ENTER
3. Customer to PRESENT/INSERT OR SWIPE their card
4. Customer to select account type and press ENTER to
bypass PIN
5. Tear off receipt and provide to customer to sign
6. Customer signs receipt
7. Check customer signature
8. Press ENTER to confirm signature, or CLEAR to
decline the transaction
6. PURCHASE WITH CREDIT CARD – WITH PIN
1. Select PURCHASE and press ENTER
2. Enter the purchase amount and press ENTER
3. Press ENTER to bypass the Cash Out amount
4. Customer to PRESENT/INSERT OR SWIPE their card
5. Customer to select account type and key in their PIN
followed by ENTER
SIGNATURE TRANSACTION
1. Select PUR and press ENTER
2. Enter the purchase amount and press ENTER
3. Press ENTER to bypass “CASH OUT”
4. Customer to insert chip card into the chip card reader,
chip
Facing upwards
5. Customer to select account type and press ENTER to
bypass PIN
6. Remove card from chip card reader at the end of the
transaction when REMOVE CARD prompt is displayed
7. Tear off receipt and provide to customer to sign
8. Customer signs receipt
9. Check customer signature Press ENTER to confirm
signature, or CLEAR to decline the transaction
7. PURCHASE + CASH OUT – DEBIT CARD ONLY
1. Select PURCHASE and press ENTER
2. Enter the purchase amount and press ENTER
3. Enter the cash out amount and press ENTER
4. Customer to INSERT OR SWIPE their card
5. Customer to select account type and key in their PIN
followed by ENTER
8. CASH OUT – DEBIT CARD ONLY
1. Select CASH and press ENTER
2. Enter the cash out amount and press ENTER
3. Customer to INSERT OR SWIPE their card
4. Customer to select account type and key in their PIN
followed by ENTER
9. REFUND
1. Select REFUND and press the ENTER
2. Swipe the Merchant Refund Card
3. Enter the Merchant PIN
4. Enter the amount to refund and press ENTER
5. Customer PRESENT/INSERT OR SWIPE their card
6. Customer to select account type and enter their PIN
followed by ENTER
10. CONTACTLESS TRANSACTION
Note: Contactless transactions do not allow for account
selection
1. Select PURCHASE and press ENTER
2. Enter the purchase amount and press ENTER
3. Customer to PRESENT/TAP their card
11. EMV CHIP CARD TRANSACTION
PIN ENTRY TRANSACTION
1. Select PUR and press ENTER
2. Enter the purchase amount and press ENTER
3. Press ENTER to bypass “CASH OUT”
4. Customer to insert chip card into the chip card reader,
chip facing upwards
5. Customer to select account type and enter their PIN
Followed by ENTER
6. Remove card from chip card reader at the end of the
transaction and when REMOVE CARD prompt is displayed
1.BEFORE YOU START - SHORTCUT KEYS
10. Press ENTER to confirm signature, or CLEAR to decline the
transaction
P a g e | 2
12. CARD NOT PRESENT (MAN PAN) TRANSACTION
1. Select PUR and press ENTER
2. Enter the purchase amount and press ENTER
3. Press FUNC at “PRESENT/INSERT OR SWIPE CARD”
4. Key in the card number and press ENTER
5. Key in the expiry date and press ENTER
6. At “CSC on Card” prompt, press ENTER for YES or CLEAR
for NO to bypass step 7
7. If YES, key in CSC number and press ENTER
8. Select the corresponding number key to choose Single,
Recurring or Installment Transaction type
9. Press CR to select account to process the transaction
13. CARD NOT PRESENT (MAN PAN) REFUND
1. Select REFUND and press the ENTER
2. Swipe the Merchant Refund Card
3. Enter the Merchant PIN
4. Enter the amount to refund and press ENTER
5. Press FUNC at “PRESENT/INSERT OR SWIPE CARD”
6. Key in the card number and press ENTER
7. Key in the expiry date and press ENTER
8. Press the corresponding number key to select type
9. Press the corresponding number key to select the option
10. Press CR to select account to process the transaction
14. SETTLEMENT INQUIRY
1. Press MENU and scroll down to select ADMIN MENU
followed by ENTER
2. Scroll down to select INQUIRY and press ENTER
3. Press the corresponding key to select the date shown or
select OTHER to enter another settlement period date in the
format DDMMYYYY and press ENTER
NOTE: Settlement inquiry data can be retrieved retrospectively
15. SETTLEMENT CUTOVER
1. Press MENU and scroll down to select ADMIN MENU
followed by ENTER
2. Scroll down to select CUTOVER and press ENTER
3. Press ENTER to carry out cutover or CLEAR to cancel
NOTE: Terminal will prompt for any stored Electronic Offline
Voucher/Contact-less to be transmitted. Press ENTER to
transmit Electronic Offline Voucher/Contact-less or CLEAR to
proceed with settlement cutover.
16. SHIFT TOTALS
1. Press MENU and scroll down to select ADMIN MENU
followed by ENTER
2. Scroll down to select TOTAL followed by ENTER
3. Press ENTER to reset totals or CLEAR to exit
17. EOV (ELECTRONIC OFFLINE VOUCHERS
Merchants that have obtained specific approval from their acquirer
also have the option of being able to process transactions despite
certain EFTPOS system failure events.
Such transactions are called EFTPOS Offline Voucher (EOV)
transactions, where transactions using certain cards can be
approved and stored locally on the terminal until the EFTPOS
system is restored.
In such instances, the merchant will be prompted by the terminal to
confirm that they wish to process a transaction in EOV mode. The
cardholder will be unaware of the offline nature of the transaction.
Care must be taken when using EOV, since there is always a risk that
if the terminal is prevented from uploading EOV transaction data
(e.g. the terminal is damaged), then the value of these transactions
may be lost.
Tipping Transactions
P a g e | 3
1. AUTHORISATION
2. TIP ADJUST
3. UTIL
18.1 AUTHORISATION
1. Press 1 or select AUTH and press ENTER
2. Enter the purchase amount and press ENTER
3. Customer to Swipe or Insert their credit card.
4. Once the transaction is processed, tear off the receipt and
write in the TIP amount
5. Customer signs receipt
6. Check customer signature
7. Press ENTER to confirm signature, or CLEAR to decline the
transaction
18.2 TIP ADJUST
*NOTE – Hospitality functionality needs to be enabled by
the Bank/World line.
18. TIPPING TRANSACTIONS – CREDIT ONLY
Press
MENU
and
scroll
down
to
select
TIPPING
MENU
followed
by
ENTER key TIPPING MENU will be displayed with three options as
below:
18.3 UTIL
1. Press 3 or select UTIL and press ENTER
2. SELECT FUNCTION will be displayed with three options as
below:
1. VOID
2. UPLOAD
3. PRINT
VOID
1. Select VOID by pressing the corresponding number key
2. Enter required transaction details, press ENTER
3. Press ENTER to confirm the required transaction or
CLEAR to return to the previous screen
4. Press ENTER to VOID/Cancel the tip transaction
UPLOAD
1. Select UPLOAD by pressing the corresponding number
key
2. TIP TRANSACTION TOTALS will be displayed
3. Press ENTER to upload or CLEAR to view transactions
PRINT
1. Select PRINT by pressing the corresponding number key
2. Press corresponding number key to retrieve transaction
3. Key in required transaction details and press ENTER
4. Press ENTER to print the transaction or CLEAR to select
another or exit the menu
19. INSTANT TIPPING TRANSACTIONS – DEBIT ONLY
1. Select PURCHASE and press ENTER
2. Enter the purchase amount and press ENTER
3.
4.
DO YOU WISH TO ADD A TIP Y/N will be displayed. Press
ENTER for YES to add a tip, or CLEAR for NO
If ENTER is pressed, ask the customer how much they would
like to add for the tip amount (Tip amount can be up to
99% of the purchase amount)
5. Key in the TIP out amount and press ENTER
6. Customer to Swipe or Insert their card
7. Customer to select account type and proceed as per normal
process
5. Advise the cardholder to select their preferred currency
to process for the transaction by pressing the
corresponding key
6. Advise the cardholder to confirm their selected currency
by pressing the corresponding key and therefore accepting
the exchange rate
7. Customer to either enter their PIN or press ENTER for
SIGNATURE
21. CSE – ADMIN
1. Enable/Disable Pure Commerce Application
Perform FUNC 3025707 to enable or disable Pure
Commerce Application
2. Connection Test
Perform FUNC 3025700 to test the connection test from
the sitet o Pure Commerce host
3. BIN Table Download
Perform FUNC 3025701 to download the BIN table from
Pure Commerce host
4. Rates Table Download
Perform FUNC 3025702 to download the Rates table from
Pure Commerce host
5. Print Rates Table
Perform FUNC 3025705 to print the receipt with the current
rates table.
Currency Select (CSE) Transactions
*NOTE - Currency Select needs to be enabled by Pure
Commerce and Skyzer
20. CSE PURCHASE – CREDIT ONLY
1. Select PURCHASE and press ENTER
2. Enter the purchase amount and press ENTER
3. Customer to PRESENT INSERT OR SWIPE their card
4. Customer to select account type and press ENTER
1. Press 2 or select TIP ADJUST and press ENTER
2. Press corresponding number key to retrieve transaction
3. Enter required transaction details, press ENTER
4. Press ENTER to confirm the required transaction or
CLEAR to return to the previous screen
5. Press ENTER to adjust the TIP Amount
6. Key in the new TIP amount which customer has advised
followed by ENTER
7. Check the TIP amount entered is correct and press
ENTER or CLEAR to re-enter thecorrect TIP amount.
NOTE: The TIP amount cannot exceed 20% of the
authorised amount
P a g e | 4
1. Scroll down to select PURCHASE and press ENTER
2. Enter the purchase amount and press ENTER
3. Terminal will then display the purchase amount along with
the additional surcharge amount that will be applied to the
total transaction amount
4. Customer to PRESENT/INSERT OR SWIPE their card
5. Customer to select account type and enter their PIN
followed by ENTER
6. Terminal will then display the surcharge amount. Customer
to press ENTER to accept surcharge or CANCEL/CLEAR to
cancel the transaction
7. Customer to enter their PIN followed by ENTER
23. CREDIT CARD SURCHARGE – CONFIRMATION PROMPT
DISABLED
1. Scroll down to select PURCHASE and press ENTER
2. Enter the purchase amount and press ENTER
3.
4.
Terminal will then display the purchase amount along with
the additional surcharge amount that will be applied to the
total transaction amount
Customer to PRESENT/INSERT OR SWIPE their card
5. Customer to select account type and enter their PIN
followed by ENTER
6. Customer to enter their PIN followed by ENTER
24. CONTACTLESS CARD SURCHARGE – CONFIRMATION
PROMPT ENABLED
1. Scroll down to select PURCHASE and press ENTER
2. Enter the purchase amount and press ENTER
3. Terminal will then display the purchase amount along with
the additional surcharge amount that will be applied to the
total transaction amount
4. Customer to PRESENT/INSERT OR SWIPE their card
5. Customer to select account type and enter their PIN
followed by ENTER
6. Customer to enter their PIN followed by ENTER
25. CONTACTLESS CARD SURCHARGE – CONFIRMATION
PROMPT ENABLED
1. Scroll down to select PURCHASE and press ENTER
2. Enter the purchase amount and press ENTER
3. Terminal will then display the purchase amount along with
the additional surcharge amount that will be applied to the
total transaction amount
4. Customer to PRESENT their card
26. HOSPITALITY - AUTHORISATIONS
Press 1 or Select AUTHORISATION and press ENTER, the
3 options will be displayed as follows:
1. CARD CHECK
2. INITIAL AUTH
3. TOP UP AUTH
1. CARD CHECK
Select CARD CHECK by pressing the corresponding number key
PRESENT/INSERT OR SWIPE CARD with $0.00 will be displayed on
the screen
Customer to present their credit card
Customer to select account type and proceed with the transaction
as per normal process
DO INITIAL AUTH NOW? Y/N will be displayed on the screen
Press Enter key to initiate auth or press CLEAR for NO OR
Accepted or Declined receipt will be printed from terminal
2. INITIAL AUTH
Select INITIAL AUTH by pressing the corresponding number key
Key in the purchase amount and press ENTER,
Customer to present their credit card
Customer to select account type and proceed with the transaction
as per normal process
3. TOP-UP AUTH
Select TOP-UP AUTH by pressing the corresponding number key
Press corresponding number key to retrieve the transaction Enter
the required transaction details and press ENTER
Press ENTER to confirm the required transaction or CLEAR to
return to previous screen
Enter the TOP-UP Amount followed by ENTER
For MAN PAN Transactions, Press FUNC at the “PRESENT/
INSERT OR SWIPE CARD”
And follow the Card Not Present transaction instructions as per
#12
Hospitality Transactions - Credit Only
*NOTE – Hospitality functionality needs to be enabled by the
Bank/Worldline
Press MENU and scroll down to select the HOSPITALITY MENU
followed by ENTER key
Surcharging
*NOTE - Surcharge Min - 1%, maximum is 3%
This functionality needs to be enabled by Skyzer or your
Reseller
22. CREDIT CARD SURCHARGE – CONFIRMATION PROMPT
ENABLED
P a g e | 5
27. HOSPITALITY – COMPLETIONS
Press 2 or Select COMPLETION and Press ENTER
SELECT COMPLETION will be displayed with two options as below:
1. FINAL
2. PARTIAL
1. VOID
2. EXTRA CHARGES
3. CARD CHECK
1. VOID
Select VOID by pressing the corresponding number key to retrieve
transaction
Enter required transaction details, and press ENTER
Press ENTER to confirm the required transaction or CLEAR to
return to previous screen
Press Enter at CANCEL? HOSPO AUTH
2. EXTRA CHARGES
Select EXTRA CHARGES by pressing the corresponding number key
Press corresponding number key to retrieve transaction Enter
required transaction details and press ENTER
Press ENTER to confirm the required transaction or CLEAR to
return to previous screen Enter the EXTRA CHARGES amount
followed by ENTER
3. CARD CHECK
Refer to the CARD CHECK information under AUTHORISATION
29. EXTRA TERMINAL FUNCTIONS
1. Press MENU and scroll down to select SUPERVISOR MENU
followed by ENTER
2. Select XTRA and press ENTER
3. Select the Terminal functions by pressing the corresponding
number key
Option 0 – Print Stored Transaction Totals
Prints the record of all stored transactions awaiting
transmission in the terminal
Option 1 – Restart Terminal
Press ENTER to restart the terminal or CLEAR to return to
idle screen
Option 2 – Display KVC & Print Terminal Configuration
Terminal displays the KVC.
Press ENTER to print the terminal configuration or CLEAR to
return to ADMIN menu
Option 3 – Print EMV Public Keys & CTL Public keys
Select the option to print by pressing the corresponding
number key
Option 5 – Print Pending Transaction
Select the option to print by pressing the corresponding
number key
Option 8 – Date and Time
Set date in the DDMMYY format and time in the HHMM
format
30. MULTI-MERCHANT
1. If MULTI-MERCHANT is enabled, the Merchant number is
prompted after transaction selection and before the
amount is entered.
1. FINAL
To complete Pre-Auth transactions, press the corresponding
number key to retrieve transaction
Enter required transaction details and press ENTER
Press ENTER to confirm the required transaction or CLEAR to
return to previous screen
Key in the final Purchase Amount followed by ENTER
2. PARTIAL
To complete partial amount for a Pre-Auth transaction, press the
corresponding number key to retrieve transaction
Enter required transaction details and press ENTER
Press ENTER to confirm the required transaction or CLEAR to
return to previous screen Enter the Partial Purchase Amount
followed by ENTER.
28. HOSPITALITY – UTILITIES
UTIL
Press 3 or Select UTIL and Press ENTER
SELECT FUNCTION will be displayed with three options as below:
Extra Terminal Functions
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