Vodacom vodapay Kwika User manual

Operating Manual
| Kwika

1. Hardware Instructions
2. Hardware Trouble Shooting Guide
3. Home Screen
4. Navigating the terminal
5. Admin Menu
6. Device Settings
7. Performing Transactions
8. Transaction Report
1 - 6
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8
9
10 - 15
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26 -29
30 - 31
Contents

1. Hardware Instructions
Installing and operating the VodaPay
Kwika Device
• Strictly follow the instructions provided in this manual to operate
the terminal.
• The terminal must use the power adapter supplied in order to
ensure it works optimally. Use of any other adapter may damage
the terminal and/or reduce its performance.
• Ensure safe keeping of the power cable and adapter to reduce
damage to the cables/adapter. Damaged cables/adapter
may cause health risk.
• Keep the terminal away from any liquid substances or electronic
conduction material. Spillage onto the device or being in the close
vicinity of an electronic conductor will cause a short-circuit on
the device, thus damaging it.
• Do not insert foreign objects in the ports as this may cause dam
ages to the terminal.
• Contact the call center on 0800 000 654 to report any faults with
the terminal. Do not attempt to open the battery cover as this will
void the warranty.
• Do not shake or knock the terminal.
• Do not spray and/or keep the device away from any ammable
substances, chemicals or paint to avoid combustion of the device.
• It is impermissible to disassemble, modify and/or use any parts
of the terminal. Anyone found guilty of these will risk having their
merchant account suspended and terminated, and listed on MATH.
OPERATING MANUAL | 01

Power on: Press “ “ for 3-4 seconds, the back light will turn on
indicating the device is powered on.
Power off: Press “ “, the screen will show POWER OFF, Device?
Press F1 to Power Off and F2 to Reboot the terminal
1. Hardware Instructions
continued
Instructions
Power on/off
Screen
Power on/
off
Contact less
area
Type-c
Magnetic card slot
Keypad
IC card slot
OPERATING MANUAL | 02

1. Use the provided USB cable and connect to PC or adapter.
2. Terminal comes with an adapter, insert the adapter into the
power socket.
3. Connect the adapter/usb cable to the Vodapay Kwika usb port
and start charging. The battery will indicate charging progress
and when the battery is full status indicator is “ “, it
means charging is nished.
1. Hardware Instructions
continued
Charging:
Type-c
OPERATING MANUAL | 03

Slide the card horizontally through the card slot, the back of the
card facing up. The card can be swiped in any directions, however
the speed must be stable and consistent.
Notice: If the magnetic strip is damaged or the card is swiped
incorrectly, the transaction may fail.
1. Hardware Instructions
continued
Magnetic card
OPERATING MANUAL | 04

The IC card slot is at the bottom of terminal, insert the card with the
card chip facing up, the IC card should remain inside the machine
for the duration of the transaction.
Notice: If the chip is damaged, the chip may be unreadable and
render the card useless.
Contact IC Card
1. Hardware Instructions
continued
OPERATING MANUAL | 05

Gentle tap the card on top of the screen and hold until you hear a
prompt tone which indicates that the tap succeeded.
Contact less IC card
1. Hardware Instructions
continued
OPERATING MANUAL | 06

2. Hardware trouble shooting
guide
OPERATING MANUAL | 07
Power on/
off
Card Read
failure
Category Fault Reason Solution
Unable to power
on terminal.
Read Chip Fail
Card Read Error
1. Battery drained.
2. Broken circuit/
connection
1. The chip on the
card is damaged
2. Card inserted
wrong way or
card not
inserted fully
3. There is dirt
on the mag-
netic card.
4. Magnetic card
is dirty or de-
magnetization.
5. Swiped the card
in a wrong way.
1. Charge the
device for at least
30 minutes.
2. Check that
the device is
plugged correctly
and charging.
1.Wipe the
magnetic stripe
gently using a
soft cloth and try
again.
2. Try a different
card as the card
may be damaged.

The home screen displays Enter Amount for quick payment. All
settings are accessible on the home screen.
3. Home Screen
OPERATING MANUAL | 08

1. Home screen
2. Power button-Reboot or switch off the terminal
3. F1 key - Access payment history
4. F2 key - Access device settings
5. F Key - For use by technical personnel (don’t access this menu)
6. Cancel button - for canceling and navigating back
7. Clear key - for correcting entered values
8. Enter key - for conrming action and also to access transaction types (sale,
reversal)
9 & 10. Arrows for navigating up and down
4. Navigating the terminal
OPERATING MANUAL | 09
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910

5. Admin menu
OPERATING MANUAL | 10
To access the Admin Menu, the following steps must be followed:
The SHIFT MANAGEMENT may be ON by default.
Before transacting on the terminal, please ensure that the SHIFT
MANAGEMENT is switched ON otherwise the TERMINAL WON’T
WORK: To enable shift management, the following steps must be
followed:
1. Make sure the terminal is on the home screen (as shown previously)
2. Press the F2 button to access device settings
3. Select Admin
1
2
3
Operator: SHIFT MANAGEMENT

OPERATING MANUAL | 11
Navigate to the Admin menu (as previously shown) and:
Press Cancel button (X) until back at the home screen
Access Tips Report:
Navigate to the Admin menu (as previously shown) and:
1. Select Operator
2. Select Shift Management
3. Select Enable
1. Select Report
2. Select Tips Report
3. Reports are displayed by shift number, select desired shift number
4. Report is displayed by Cashier user id, name, count and total tips
1 2 3
Report
5. Admin menu continued
12

Press Cancel button (X) twice and return to the report menu to
5. Admin menu continued
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4
OPERATING MANUAL | 12
Access SHIFT REPORT
1. Select Report
2. Select shift report
3. Reports are displayed by date, select desired date
4. Report is displayed by Cashier user id, name, count and total amount
3
12

Press Cancel button (X) until back at the home screen
5. Admin menu continued
Upload logs
The terminal keeps events in a log le, in case of a fault, technical
error etc. The technical team will ask for the logs so they can inves-
tigate and resolve the issue. The log le contains current date and
previous 7 days les, to upload logs the steps are the same.
To upload logs, the following steps must be followed:
Navigate to the Admin menu (as previously shown) and;
1. Select Upload Last day or Upload Last 7 days
2. Terminal displays upload Logs, connecting..., then
3. Progress bar
4. Upload Logs, Upload all les successful
OPERATING MANUAL | 13
12
3 4

Press Enter to exit, and Press Cancel button (X) until back at the
home screen
5. Admin menu continued
OPERATING MANUAL | 14
Merchant Details
Switching SIMS
To see merchant details associated with this terminal, navigate to
the Admin menu (as previously shown) and;
The terminal is equipped with two SIM cards in case the selected
network has poor reception. To switch between SIMS for a better
signal, the following steps should be followed:
Navigate to the Admin menu (as previously shown) and:
1. Select Merchant details
2. Enter Supervisor password Merchant details screen is displayed with the
following details
3. Merchant name
4. MID- Merchant number
5. TID- Terminal ID
6. S/N- Device Serial number
7. Payment App version
8. Date app was updated
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4
8
3
6
7
5

OPERATING MANUAL | 15
1. Select * key
2. Select Swap Card Slot
3. Select either Slot 1 or Slot 2
4. Terminal displays Build Network
5. When done terminals will show the active
5. Admin menu continued
Please note that the terminal is capable of transacting with a signal
as low as 2G.
4G or 3G will be displayed on the screen indicating that the device is
connected to the network.
1
2
3
4
5

OPERATING MANUAL | 16
6. Device Settings
Most of the device settings are accessible through this menu. To
access Devise Settings menu, the following steps.
1. Select F2
2. Select Manager
3. Enter Supervisor Password Main Manager Menu is displayed
4. Manager Menu: Manage Cashiers
5. Manager Local: Manage transactions
6. Change Password - Password Management
7. Parameters-Manage terminal parameters
8. Support- For Technicians ONLY
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23
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6

OPERATING MANUAL | 17
6. Device Settings continued
The terminal settings are defaulted to Cashier off, if terminal is used
by multiple users and there is a need for reporting, cashier can be
enabled and multiple cashiers can be added. To manage cashier,
Access the Manager Menu (as shown above) and;
Manager Menu: Manage Cashiers
1. Select Manager Menu
2. Select Cashier Management
There are three options, namely Add Cashier, Delete Cashier and Modify
Cashier
Add Cashier- This option adds a new cashier on the terminal
3. Select Add Cashier
4. Enter Supervisor Password
5. Enter new cashier number
6. Enter Cashier Name
7. To toggle between numeric and alphabets, select F key
8. Select the number on the keypad that corresponds to the desired letter i.e.
To enter the Name Jac, press the no 5 for J, then select 2, then Press 2 for
the letter a then 5, then Press 2 again for the letter c and press the number
7, then you have Jac
9. Enter Password for the cashier
10. Repeat password for the cashier
11. Press Enter to accept the name (Clear button can be used to correct errors)
123

OPERATING MANUAL | 18
6. Device Settings continued
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