W. Silver COMFORT-n-MOTION SS20 User manual

with
the touch
of a button”
“Changing
your life
OWNER’S MANUAL—S20
R30196 REV 3

Safety Information
Attention! Important safety instructions. Please read this
manual thoroughly before using this product.
Electrical Safety
Always unplug this adjustable bed frame from the electrical outlet before any maintenance or
cleaning of the frame. To safely disconnect, make sure all of the controls are in the o position,
and then remove the plug from the outlet. To prevent re or shock hazard, do not expose this unit to
moisture. Keep the power cord away from heated surfaces. Do not operate this adjustable bed frame
and contact the manufacturer for repair if (1) it is not working properly, (2) it has a damaged cord or
plug, (3) it has been dropped or damaged or (4) has been dropped into water.
Electrical Grounding
This product is equipped with a polarized or grounded electrical power cord. The power cord will only
t into a grounded, electrical surge protection device (not included) or a grounded electrical outlet. The
use of adapters is not recommended unless the outlet is checked by a qualied electrician to ensure the
proper grounding of the adapter.
For optimal safety, your adjustable bed should be plugged into a surge protector.
Electrical Rating
Input—100-240V, 50/60Hz, 1.6A; Output 29VDC, 2.0A
Battery Precautions
Please follow these precautions when using bat-
teries in this adjustable bed frame:
1. Danger of explosion if the battery is incorrectly replaced. Replace only with the 6LR61 9V
batteries and LR03 AAA batteries.
2. Do not mix dierent types of batteries together (Alkaline, Rechargeable and Carbon-Zinc)
or old batteries with new batteries.
3. Be sure to follow the correct polarity when installing new batteries as indicated in the
battery compartment.
4. If the adjustable bed is not going to be used for a long period of time, remove the
batteries from the battery compartment to prevent damage or injury from possible
battery leakage.
5. Do not attempt to recharge a battery that is not intended to be recharged. This may result in
an overheating of the battery or rupture that could result in injury.
In Home Use & Hospital Disclaimer
Your adjustable bed frame is strictly designed for in-home use only. It is NOT designed for hospital use
and is NOT designed to meet hospital standards. Do not use this bed with TENT TYPE oxygen therapy
equipment or near explosive gases.
Lubrication and Cleaning
Your adjustable bed is designed to be maintenance free. The lift motors are permanently sealed and
lubricated, no additional lubrication is required. Do not apply any lubricant to lift motor lead screws
or any nylon nuts or the base may inadvertently creep downward from the elevated position.
Warranty Warning
Please do not open any control box, motors or hand controls (with the exception of the battery
compartment, if equipped). The product warranty may be void if any of these components are
tampered with. Do not attempt to alter component wiring or adjust or modify the structure of the
product in any way or the warranty will be void. Only WSP can authorize any repairs or replacement
of parts on your adjustable bed.
Pets and Small Children Warning
Immediately dispose of all packing materials as it may pose a smothering risk to small children and
pets To avoid injury, it is not advised to allow children and small pets to play on or under the bed.
Children should not operate your adjustable bed without adult supervision.
Consumers with Pacemakers
Your adjustable bed may be equipped with a massage motor that produces a vibrating motion. It is
possible that some pacemakers may interpret this type of motion as a false sense of movement and/
or exercise. This may or may not aect your pacemaker. If you have any concerns, please consult
your physician.
Your adjustable bed also contains Neodymium (magnets) which may interfere with devices such as
pacemakers, ICD’s and any other device sensitive to magnetic elds. It is strongly recommended
that owners of such medical devices consult their physician prior to using this product.
Product Ratings
The lift motors in your adjustable bed are NOT designed for continuous use. Reliable operation and
full life expectancy will be attained as long as the lift motors do not operate more than 2 minutes
over an 18 minute period, or approximately 10% duty cycle. To ensure reliable functionality and full
life of your adjustable bed, do not attempt to exceed these limits. Attempting to circumvent or
exceed this rating will shorten the life expectancy of your adjustable bed and may void
the warranty.
Acoustics
Your adjustable bed may contain the optional massage motor. This massage function will emit a
noticeable tone during operation. As the massage intensity level is increased, the volume of the tone
will increase. The volume of the tone is directly related to the location of your adjustable bed. As an
example, the surrounding environmental noise that might have been present in the showroom where
you purchased your adjustable bed could have covered some of the noise from your adjustable bed
massage motors. When your adjustable bed was installed in your home you might notice an increase
in volume in wood oorings or carpets. In some normal base operations, you might notice some noise
coming from the wheels which allow your adjustable bed to maintain its distance from the wall. These
wheels will make contact with the steel platform supports of your adjustable bed creating a contact
noise when you enter, exit or shift weight while on the bed. This is normal.
FCC Compliance
This device complies with part 15 of the FCC rules.
Operation is subject to the following two conditions: (1) This device may not cause harmful
interference; (2) This device must accept any interference received, including interference that may
cause undesired operation. To comply with the FCC RF exposure compliance requirements, no
change to the antenna or the device is permitted. Any change to the antenna or the device could result
in the device exceeding the RF exposure requirement and void user’s authority to operate the device.
Radio Frequency is 2.4-2.48 GHz
Weight Restrictions
The structure of your adjustable bed will support the recommended weight when distributed evenly
across the bed. The adjustable bed is not designed to support or lift this amount in the head or foot
sections alone. You should enter and exit your adjustable bed with the base in the at (horizontal)
position. DO NOT STAND ON THE BASE AT ANY TIME. DO NOT SIT ON THE HEAD
OR FOOT WHILE IN THE RAISED POSITION. The recommended weight limits are
TwinXL/Queen: 650lbs. Exceeding this weight restriction could damage the bed and/or cause injury
and will void the warranty.
Moving After Installation
Do not place adjustable bed base vertically on its head or foot sections. This may cause injury to
persons or damage to the base.
Fabric Cleaning Information
Spot clean only with a water based shampoo or a foam upholstery cleaner. Pretest a small, inconspicuous
area before proceeding. Do not over wet or use solvents to spot clean. Hot water extraction or steam
cleaning is not a recommended cleaning method. To prevent overall soiling, frequent vacuuming or
light brushing with a non-metallic sti bristle brush to remove dust or grime is recommended.
PLEASE SAVE THIS MANUAL!
User Information
Please take a moment and write down the serial number in the
space provided below, in case you need to refer to it in the future.
This information can be found on the side of the power supply, on
the underside of the adjustable base, on the outside of the box on
the main label and on the warranty registration card.
Model # S20
Serial Number:
Customer Care
Toll Free 888-846-3840
Email: [email protected]

Parts List
11.5” Legs (Qty. 4)
NOTE: BEFORE DISCARDING ANY PACKING
MATERIALS, CHECK THE CARDBOARD BOX
OF THE ADJUSTABLE BED AND VERIFY THE
FOLLOWING ITEMS ARE INCLUDED.
ALL ELECTRONICS AND COMPONENTS THAT
NEED TO BE INSTALLED ARE LOCATED IN
BOXES UNDER THE BASE OR ATTACHED TO
THE ADJUSTABLE BED FRAME.
Page 2
Remote Control
with AAA Batteries (1)
Mattress Retainer Brackets Kit (1)
Power Supply (1)
Tools
needed
When using your
own headboard:
Plain screwdriver
and a 7/16”
wrench
Remote Control Operations
Head Down
Press and hold
to lower the head
Head Up
Press and hold
to raise the head
NOTE: All pictures in this manual are shown for illustration
purposes only and may not be an exact representation of the
product. Actual product may vary due to product enhancement.

Step 1
It is highly recommended to use two people for the installation of this
product. Before assembly, place the unit in the appropriate nal posi-
tion to make the assembly process easier. The unit should be placed top
side down on the oor according to the box instructions. Remove the 2
boxes included and untie the mattress retainer.
Step 2
Screw in the provided legs (4) in each corner of the base
rotating clockwise until tight. DO NOT OVER TIGHTEN
THE LEGS.
Step 3
Untie and remove the
twist ties from the ca-
bles and release the
DC cord.
Step 5
Insert the AC cord into
the Power Supply and
lock it using the clip.
Step 4
Plug the two 9 volt
batteries (included) in the
compartment of the Power
Supply and insert the cover
to close.*
NOTE: THESE BACKUP BATTERIES WILL ALLOW THE BED TO BE LOWERED IF A POWER OUTAGE
OCCURS. IT IS RECOMMENDED NOT TO DO ANYTHING EXCEPT TO LOWER THE BED AS THE BATTERY
BACKUP WILL NOT ELEVATE THE BED SECTIONS.
*It is recommended to replace the two 9 volt batteries every 12 months.
Base Assembly
Page 3
Step 6
Plug in remote control and
lock it using the clip. DO
NOT PLUG BASE INTO
THE POWER OUTLET
YET.
1) attach the two brackets
with screws and nuts pro-
vided.
2) join the new
part to the bed
frame as you
need it.
3) after nishing the
assembly, you can attach
the legs of the headboard
to the headboard brackets
using the nuts and bolts
that are provided.
Step 7
If your bed has a headboard,
and you purchased the optional Head-
board Bracket kit to attach the base to
your headboard follow these instruc-
tions for assembly. If you do not
require a headboard bracket,
then you can skip this step.
Note: Optional headboard bracket kits are
sold separately.

Page 4
Step 8
For safety reasons, the following step should be performed by
2 people. Lift and rotate the bed to its nal position, holding
the metal frame. DO NOT LEAN THE BED AGAINST
THE SIDE OF THE LEGS.
Step 10
Plug the power cord into a
grounded electrical outlet.
NOTE: FOR OPTIMAL
SAFETY, A SURGE
PROTECTOR SHOULD
BE USED (NOT
SUPPLIED WITH THIS
ADJUSTABLE BED).
Step 9
Insert the
mattress retainer
into the base.
Troubleshooting
SYMPTOM
Remote control illuminates and appears to
be working, but no features of the base will
activate.
No features on the bed will
operate
Head or foot section will elevate,
but will not return to the
horizontal (at) position.
Head or foot lift function has
minor interference during
operation.
SOLUTION
• Verify the power cord is plugged into a working grounded electrical outlet. A grounded, electrical surge
protector device is recommended. Test the outlet by plugging in another appliance that you know
works properly.
• Re-Program the remote control.
• Unplug the power cord and wait 45 seconds before plugging the cord back into an electrical outlet.
• The electrical circuit breaker in your home may have been tripped. Check your electrical service breaker
box and reset if necessary.
• The surge protection device or electrical outlet may be defective. Test the outlet by plugging in another
working appliance.
• The base mechanism may be obstructed. Elevate the base and check for obstruction and remove the
obstruction if necessary.
• The headboard may be too close to the edge of the mattress. Verify that the distance between the
headboard brackets and the mattress is 1.5” (38.1mm) to 2” (50.8mm) and adjust if required.
• The head section may be too close to the wall. Adjust if necessary.
• Remove the battery cover on the hand remote and replace the batteries if necessary.
• Make sure you are following the duty cycle of the motor (do not operate over 2 minutes over an 20
minute period, or approximately 10% duty cycle).
• The hand remote may be experiencing common radio frequency interference from other radio
transmitting devices.
• Press the lift buttons squarely and accurately.

Page 7
W. Silver Products 1 Year Limited Warranty
W. Silver Products (hereinafter referred to as “WSP”) extends this 1 Year Limited
Warranty to the original consumer purchaser (hereinafter referred to as the “purchaser”)
of this motorized bed foundation or motorized bed frame (hereinafter referred to as
“adjustable bed”) to be warranted against defects in materials or workmanship as provided
herein. This Limited Warranty is not transferrable and the coverage will terminate if the
purchaser sells or otherwise transfers the product. WSP will, at its sole discretionrepair or
replace Purchaser’s adjustable bed. Warranty is only valid in the United States.
This warranty begins on the “warranty commencement date,” or the purchase date
for new and unused adjustable beds. In the event your adjustable bed was used for a
display model, the “warranty commencement date” is the date the adjustable bed was
manufactured. Therefore, a display model is only covered by a portion of the limited
warranty. The purchaser must show original proof of purchase for any warranty to be
valid. If proof of purchase is not presented to WSP, then WSP shall have the nal option
to determine if the adjustable bed is covered by any portion of this Limited Warranty.
WSP retains the option of using the manufacturing date as the warranty commencement
date. This warranty is not transferrable and is extended solely to the original purchaser.
Year 1: Full Coverage of Parts and Labor
This adjustable bed is warranted against defects in the workmanship or materials
for a period of up to (1) year for the date of purchase and for up to (1) year from the date
of manufacture for those beds that were purchased as display models. When notied
by the purchaser within the rst year, WSP will supply replacement parts (at no cost
to the purchaser) for any defective or malfunctioning adjustable bed part. WSP must
approve the part is defective or malfunctioning. Once approval is granted by WSP,
WSP will authorize all labor costs and transportation costs associated with the repair or
replacement. All defective or malfunctioning parts must be returned to WSP within 15
days or this (1) year warranty shall not apply.
Additional Terms and Conditions
This Limited Warranty does not include reimbursement for inconvenience,
removal, part(s) installation, bed set up, loss of use, shipping, set-up time or any other
costs or expenses not expressly covered in this warranty.
This warranty does not apply: (a) if any damage to the adjustable bed caused by
the purchaser; (b) if there has been any unauthorized repair or replacement parts; (c) if
the adjustable bed has been damaged caused by mishandling during transit or by other
means, subjected to physical or electrical abuse or misuse, or otherwise operated in any
way inconsistent with the operation and maintenance procedures outlined in the Owner’s
Manual, this limited warranty, and any other applicable document published or approved
by WSP; (d) to damaged mattresses, bedding cables, electrical cords fabric or any other
items supplied by dealers (also known as resellers or retailers); (e) to modication of
the adjustable bed without prior written consent by WSP; (f) to costs for unauthorized
service calls for the purpose of educating the consumer about the adjustable base or
locating proper functioning power outlets; (g) if the recommended weight restrictions
are exceeded; (h) if used in any environment or a commercial setting which was not
intended, such as but not limited to dormitories, hotels and rentals; (i) damage to the
foam shroud by improper handling or misuse; (j) to any damage caused by water, rain or
ooding, of any kind; (k) uids, including bodily or other liquids including soda, coee,
drinks or any spilled liquids.
Repairs to or replacement of the adjustable bed or its components under the terms
of this Limited Warranty will apply to the original warranty period and will not serve to
extend such period.
WSP holds no responsibility for in-home service on adjustable beds. WSP and its
service technicians will not be responsible for moving furniture or any other items not
attached to the adjustable bed in order to perform service on the adjustable bed. Purchaser
should contact his dealer for any terms and conditions relating to purchaser’s in-home
service if any. Removal of product tag shall void warranty. The product tag has both
the model number and the serial numbers which serves as a means of identication to
establish one’s warranty rights.
The decision to repair or to replace defective parts under this warranty shall be
made, or cause to be made, by WSP at its option and in its sole exclusive discretion.
This Limited Warranty replaces all other warranties expressed or implied including
the implied warranties of merchantability and tness for purpose and no one is authorized
to assume or undertake for WSP other liability in connection with the sale of the product.
WSP shall not be liable for any consequential or indirect damage of whatever kind,
including personal injuries or damage to property, except as provided herein.
Some states do not allow the exclusion of incidental or consequential damages,
therefore the above limitation or exclusion may not apply. The warranty gives the
purchaser specic legal rights. The purchaser may have other legal rights that vary from
state to state. This warranty is valid in all 50 states. This warranty is non-transferable.
REPAIR OR REPLACEMENT SHALL BE THE SOLE REMEDY OF THE
PURCHASER THERE SHALL BE NO LIABILITY ON THE PART OF WSP AND
THEIR RESPECTIVE PARENTS, SUBSIDIARIES, DIVISIONS OR AFFILIATES
FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL
DAMAGES OR FOR ANY OTHER DAMAGE, CLAIM OR LOSS NOT
EXPRESSLY COVERED BY THE TERMS OF THIS LIMITED WARRANTY.
Weight Limits:
The recommended weight limits are TwinXL/Queen 650 lbs. (please see your
Owner’s Manual for details). This product is not rated to support weights in excess of
these amounts inclusive of the mattress and bedding. The base will structurally support
this weight, provided it is evenly distributed across the bed base. The adjustable base is not
designed to support or lift this amount in the head or foot sections alone. Exceeding this
weight restriction could damage the bed and/or cause injury and will void the warranty.
NOTE: If you experience any diculties with your adjustable bed during the
warranty period, please consult the troubleshooting guide provided with your adjustable
bed and online, if applicable. If the diculties persist after consulting the troubleshooting
guide, please call 888-846-3840. Please have your receipt and serial number available.

Page 8
Warranty Registration
*First Name: *Last Name:
*Address:
*City: *State: *Zip Code:
*Email:
*Phone Number: *Date of Purchase:
*Model Number: *Size of Base: *Price Paid:
*Serial Number:
*Store Where Purchased: *City: *State:
*Store Invoice Number:
EMAIL, MAIL or FAX A COPY OF YOUR PROOF OF PURCHASE
TO:
W. SILVER PRODUCTS
ATTN: WARRANTY/CLAIMS DEPARTMENT
9059 DONIPHAN DR
VINTON, TX 79821
Email: [e-mail]
Fax: [phone]
Or register online:
comfort-n-motion.com or wsilverproducts.com
1

W. Silver Products
9059 Doniphan Dr
Vinton, TX 79821
Customer Care
Toll Free 888-846-3840
Email: [email protected]
R30196 REV 3