W. Silver COMFORT-n-MOTION U10 User manual

with
the touch
of a button”
“Changing
your life
OWNER’S MANUAL—U10
R30205 REV 1

Safety Information
Attention! Important safety instructions. Please read this
manual thoroughly before using this product.
Electrical Safety
Always unplug this adjustable bed frame from the electrical outlet before any maintenance or cleaning
of the frame. To safely disconnect, make sure all of the controls are in the o position, and then remove
the plug from the outlet. To prevent re or shock hazard, do not expose this unit to moisture. Keep
the power cord away from heated surfaces. Do not operate this adjustable bed frame and contact the
manufacturer for repair if (1) it is not working properly, (2) it has a damaged cord or plug, (3) it has
been dropped or damaged or (4) has been dropped into water.
Electrical Grounding
This product is equipped with a polarized or grounded electrical power cord. The power cord will only
t into a grounded, electrical surge protection device (not included) or a grounded electrical outlet. The
use of adapters is not recommended unless the outlet is checked by a qualied electrician to ensure the
proper grounding of the adapter.
For optimal safety, your adjustable bed should be plugged into a surge protector.
Electrical Rating
Input—100-240V, 50/60Hz, 1.6A; Output 29VDC, 2.0A
Battery Precautions
Please follow these precautions when using bat-
teries in this adjustable bed frame:
1. Danger of explosion if the battery is incorrectly replaced. Replace only with the 6LR61 9V
batteries and LR03 AAA batteries.
2. Do not mix dierent types of batteries together (Alkaline, Rechargeable and Carbon-Zinc) or
old batteries with new batteries.
3. Be sure to follow the correct polarity when installing new batteries as indicated in the battery
compartment.
4. If the adjustable bed is not going to be used for a long period of time, remove the batteries
from the battery compartment to prevent damage or injury from possible battery
leakage.
5. Do not attempt to recharge a battery that is not intended to be recharged. This may result in an
overheating of the battery or rupture that could result in injury.
In Home Use & Hospital Disclaimer
Your adjustable bed frame is strictly designed for in-home use only. It is NOT designed for hospital or
nursing home use and is NOT designed to meet hospital standards. Do not use this bed with TENT TYPE
oxygen therapy equipment or near explosive gases. Misuse will void product warranty.
Lubrication and Cleaning
Your adjustable bed is designed to be maintenance free. The lift motors are permanently sealed and
lubricated, no additional lubrication is required. Do not apply any lubricant to lift motor lead screws or
any nylon nuts or the base may inadvertently creep downward from the elevated position.
Warranty Warning
Please do not open any control box, motors or hand controls (with the exception of the battery
compartment, if equipped). The product warranty may be void if any of these components are
tampered with. Do not attempt to alter component wiring or adjust or modify the structure of the
product in any way or the warranty will be void. Only WSP can authorize any repairs or replacement
of parts on your adjustable bed.
Pets and Small Children Warning
Immediately dispose of all packing materials as it may pose a smothering risk to small children and
pets To avoid injury, it is not advised to allow children and small pets to play on or under the bed.
Children should not operate your adjustable bed without adult supervision.
Consumers with Pacemakers
Your adjustable bed may be equipped with a massage motor that produces a vibrating motion. It is
possible that some pacemakers may interpret this type of motion as a false sense of movement and/or
exercise. This may or may not aect your pacemaker. If you have any concerns, please consult your
physician.
Your adjustable bed also contains Neodymium (magnets) which may interfere with devices such as
pacemakers, ICD’s and any other device sensitive to magnetic elds. It is strongly recommended that
owners of such medical devices consult their physician prior to using this product.
Product Ratings
The lift motors in your adjustable bed are NOT designed for continuous use. Reliable operation and
full life expectancy will be attained as long as the lift motors do not operate more than 2 minutes
over an 18 minute period, or approximately 10% duty cycle. To ensure reliable functionality and full
life of your adjustable bed, do not attempt to exceed these limits. Attempting to circumvent or
exceed this rating will shorten the life expectancy of your adjustable bed and may void
the warranty.
Acoustics
Your adjustable bed may contain the optional massage motor. This massage function will emit a
noticeable tone during operation. As the massage intensity level is increased, the volume of the tone will
increase. The volume of the tone is directly related to the location of your adjustable bed. As an example,
the surrounding environmental noise that might have been present in the showroom where you purchased
your adjustable bed could have covered some of the noise from your adjustable bed massage motors.
When your adjustable bed was installed in your home you might notice an increase in volume in wood
oorings or carpets. In some normal base operations, you might notice some noise coming from the
wheels which allow your adjustable bed to maintain its distance from the wall. These wheels will make
contact with the steel platform supports of your adjustable bed creating a contact noise when you enter,
exit or shift weight while on the bed. This is normal.
FCC Compliance
This device complies with part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference; (2) This device must accept any
interference received, including interference that may cause undesired operation. To comply with the
FCC RF exposure compliance requirements, no change to the antenna or the device is permitted. Any
change to the antenna or the device could result in the device exceeding the RF exposure requirement
and void user’s authority to operate the device.
Radio Frequency is 2.4-2.48 GHz
Weight Restrictions
The structure of your adjustable bed will support the recommended weight when distributed evenly
across the bed. The adjustable bed is not designed to support or lift this amount in the head or foot
sections alone. You should enter and exit your adjustable bed with the base in the at (horizontal)
position. DO NOT STAND ON THE BASE AT ANY TIME. DO NOT SIT ON THE HEAD OR
FOOT WHILE IN THE RAISED POSITION. The recommended weight limits are Twin/TwinXL/
Full/FullXL/Split Queen/Queen/Split Cal King/Split King: 650 lbs. Exceeding this weight restriction
could damage the bed and/or cause injury and will void the warranty.
Moving After Installation
Do not place adjustable bed base vertically on its head or foot sections. This may cause injury to
persons or damage to the base.
Fabric Cleaning Information
Spot clean only with a water based shampoo or a foam upholstery cleaner. Pretest a small, inconspicuous
area before proceeding. Do not over wet or use solvents to spot clean. Hot water extraction or steam
cleaning is not a recommended cleaning method. To prevent overall soiling, frequent vacuuming or light
brushing with a non-metallic sti bristle brush to remove dust or grime is recommended.
PLEASE SAVE THIS MANUAL!
User Information
Please take a moment and write down the serial number in the space
provided below, in case you need to refer to it in the future. This
information can be found on the side of the power supply, on the
underside of the adjustable base, on the outside of the box on the
main label and on the warranty registration card.
Model # U100
Serial Number:
Customer Care
Toll Free 888-846-3840
Email: [email protected]

Parts List Page 2
BEFORE DISCARDING ANY PACKING MATERIALS,
CHECK THE CARDBOARD BOX OF THE ADJUSTABLE
BED AND VERIFY THE FOLLOWING ITEMS ARE
INCLUDED.
ALL ELECTRONICS AND COMPONENTS THAT NEED
TO BE INSTALLED ARE LOCATED IN BOXES AND/
OR BAGS UNDER THE BASE OR ATTACHED TO THE
ADJUSTABLE BED FRAME.
Bluetooth
®
Module
To control adjustable base
with your smart device.
(Only Split Sizes)
Headboard Bracket Kit
Accesories List
A. Remote Control with AAA batteries (x1)
B. Power Supply (x1)
C. 11.5” Steel Legs (x4)
D. Mattress Retainer (x1)
E. Connecting Hook and Loop Strap (x2) *
F. Sync Cable (x1) *
G. Fabric Cover Kit (x1)
* Only included with split sizes, such as Split King and Split Cal-King.
Head Lift Motor
Control Box
NOTE: All pictures in this manual are not to scale and shown for illustration purposes only. They may not be an exact
representation of the product. Actual product may vary due to product enhancement.
Foot Lift Motor
Optional Accesories (Sold Separately):
A B
CD
E
*
F
*
(Only Split Sizes)
G

NOTE: THESE BACKUP BATTERIES WILL ALLOW THE BED TO BE LOWERED IF A POWER OUTAGE
OCCURS. IT IS RECOMMENDED NOT TO DO ANYTHING EXCEPT TO LOWER THE BED AS THE BATTERY
BACKUP WILL NOT ELEVATE THE BED SECTIONS. HEAD AND FEET SECTIONS CAN BE LOWERED BY
PRESSING “HEAD DOWN” OR “FOOT DOWN” ON REMOTE CONTROL.
It is recommended to replace the two 9 volt batteries every 12 months or after every emergency lowering use. It is important
to always have extra 9 volt batteries in case extra energy is needed during a power outage.
Base Assembly
Page 3
Step 5
Remove the twist ties and
release the DC cord.
Step 7
Insert the AC cord into the Pow-
er Supply and lock it using the
clip. NOTE: DO NOT PLUG
BASE INTO THE POWER
OUTLET YET.
Step 6
Plug the two 9 volt batteries
(included) in the compartment of
the Power Supply and insert the
cover to close.*
Step 1
For safety reasons, It is highly recommended to use two people for lifting and the installation of this product. Before assembly,
place the unit in the nal installation location to make the assembly process easier. The unit should always be in a at surface
when opening and placed top side down on the oor according to the box instructions. Remove the top section of the box.
Step 4
Screw in the provided legs (6) in each corner and center of the base rotating clockwise
until tight.
DO NOT OVER TIGHTEN THE LEGS.
Step 2
Carefully lift top
section of the base
from the opposite
side of the hinges
to unfold.
Step 3
Remove any
accesory boxes/
bags and untie the
mattress retainer,
which is held with
orange plastic ties.

Page 4
Step 8 - Two Base Synchronization (Split Sizes Only) - Optional
Use if you are setting up two Twin XL bases to use with one King size mattress, or when setting up two
parts of Split California King base model with one Cal-King mattress.
Using one King or Cal-King mattress with two Twin XL or Cal-King
bases requires synchronization of both control boxes, this function
allows remote controls to operate both units together. This is achieved
by connecting the “Sync Cable” to each of the control boxes. Locate
the sync cable in the accessories box and control boxes attached
underneath the bases (see “Parts List” section). Plug one side of
the sync cable into the “Sync Cable” inlet of rst control box,
repeat procedure with the other side of the sync cable on the second
control box.
SYNC
CABLE
NOTE: You might receive two sync cables (one with each base),
you only need to use and connect ONE sync cable.
Step 9
For safety reasons, the following step should be performed by two people. Lift and rotate the bed to its nal position,
holding the metal frame.
WARNING: DO NOT
LEAN THE WEIGHT OF
THE BASE AGAINST
THE SIDE OF THE LEGS,
DOING SO MAY RESULT
IN PERSONAL INJURY
AND/OR PRODUCT
DAMAGE.

Page 5
Step 12
Use remote control to slightly
raise head and foot sections.
Install the fabric cover by pulling
it over the 4 corners of the
adjustable base, make sure the
elastic edges are tucked all the
way under the base.
Use remote control to lower the
base back to at position.
You can now place your mattress
on the adjustable base surface.
Step 11
Plug the power cord into a grounded electrical outlet.
NOTE: FOR OPTIMAL SAFETY, A SURGE
PROTECTOR SHOULD BE USED (NOT
SUPPLIED WITH THIS ADJUSTABLE BED).
Step 10
Align fabric cover holes with plastic holder holes and
insert the mattress retainer into the base.
Look under the base and make sure the are no cords
interfering with base mechanism.
IIMPORTANT!
Raise head and foot
sections slightly before
installing the fabric cover to
reduce risk of damaging the
fabric.

Page 6
Remote pairing
Commonly, your remote control will be already paired with your base from the factory, however, if you need to replace
your remote or need to re-pair current remote. Please follow these steps:
1) Plug in power supply cable to surge
protector or wall outlet. If cable is already
plugged in, disconnect, wait 15 seconds and
plug in again.
2) Whithin 10 seconds of
powering up the system,
Press and hold HEAD
DOWN and FOOT UP
buttons together.
3) When pairing is complete, you will hear a beep, if no beep is heard, repeat steps 1 and 2 with a rmer press on
remote’s buttons.
NOTE: If you need to pair a second base with a second remote, wait 10 seconds or more after the rst base was
plugged in before plugging in second base to initiate second pairing process. If you wish to operate both bases with a
single remote, please see section “Base Assembly”, step 8 - Two Base Synchronization.
Connecting Straps
If you are installing two split bases together, you will receive two hook
and look straps with the accessories (one with each base). As optional
step, you can loop these straps around the top and bottom legs that
are closer to next base legs to help in preventing separation or gaps
between the bases. Fasten straps tightly as shown on the diagram and
image on the right.
NOTE: If your base has push button type adjustable legs, AVOID
looping the strap over a push button to prevent leg misalignment.
Step 13 - Connecting straps (Split Sizes Only) - Optional installation
Use if you are setting up two Twin XL bases to use with one King size mattress, or when setting up two parts of Split California King base
model with one Cal-King mattress.

Page 7
Button combinations: Pairing, functions reprogramming and factory reset
Pairing buttons:Press and hold HEAD DOWN and FOOT UP buttons together on the remote and within 10 seconds of powering up the system (after plugging
in power supply cable to surge protector or wall outlet), a beep should be heard when pairing is completed (see “Remote Pairing” section for more details).
Reprogram Zero-G Function: Press and hold ZG and FLAT buttons together for 5 seconds until hearing the beep to save Zero-G as current base position.
Restore to Factory Settings: Press and hold FOOT UP and FOOT DOWN buttons together for 5 seconds until hearing the beep to repgroam to factory
settings. After hearing the beep, the functions Zero Gravity, Snore, and TV will be restored to factory congurations.
Power Down Emergency Function: Press and hold HEAD DOWN or FOOT DOWN button to lower the base section in case of a power outage. Backup 9V
batteries inside power supply unit should have enough charge for this function to work (see “Base Assembly” section, Step 5).
Foot Up
Press and hold
to raise the foot
Foot Down
Press and hold
to lower the foot
Head Up
Press and hold
to raise the head
Head Down
Press and hold
to lower the head
Zero Gravity
Press and release to
achieve
Zero-G position
Flat
Press and release
to lower the base
to at position
Remote Control Operations
Remote Flash Light
Press and hold to turn ON the ashlight
located on the remote control, release
the button to turn ashlight OFF

Page 8
Troubleshooting
SYMPTOM
Remote control illuminates and
appears to be working, but no features
of the base will activate.
Remote control will
not illuminate.
No features on the bed will
operate
Head or foot section will elevate,
but will not return to the
horizontal (at) position.
Head or foot lift function has
minor interference during
operation.
Massage motors seem
excessively loud during
operation
Zero Gravity, Snore and/or TV
function is not elevating headboard
and/or footboard to correct position.
SOLUTION
• Verify the power cord is plugged into a working grounded electrical outlet. A
grounded, electrical surge protector device is recommended. Test the outlet by
plugging in another appliance that you know works properly.
• Verify the remote control is paired with base ( see “Remote Pairing” section).
• Replace the batteries in the remote control.
• Verify the batteries are installed correctly in the remote control.
• Re-Program the remote control ( see “Remote Pairing” section).
• Unplug the power cord and wait 45 seconds before plugging the cord back into an
electrical outlet.
• The electrical circuit breaker in your home may have been tripped. Check your
electrical service breaker box and reset if necessary.
• The surge protection device or electrical outlet may be defective. Test the outlet by
plugging in another working appliance.
• The base mechanism may be obstructed. Elevate the base and check for obstruction
and remove the obstruction if necessary.
• The headboard may be too close to the edge of the mattress. Verify that the distance
between the headboard brackets and the mattress is 1.5” (38.1mm) to 2” (50.8mm)
and adjust if required.
• The head section may be too close to the wall. Adjust if necessary.
• Remove the battery cover on the hand remote and replace the batteries if necessary.
• Make sure you are following the duty cycle of the motor (do not operate over 2
minutes over an 18 minute period, or approximately 10% duty cycle).
• The hand remote may be experiencing common radio frequency interference from
other radio transmitting devices, hence, the base will show intermittent operation.
This is normal (see FCC Compliance under “Safety Information” secion).
• Press the lift buttons squarely and accurately.
• If the base is located on a hard surface, place rubber caster cups or carpet pieces under
each leg.
• Elevate the head or foot section a short distance (with the remote control) to realign
the lift/lower mechanisms with the base support.
• If the base is installed over a bed frame, then make sure the massage motors are not
causing the bed frame, or it’s components, to vibrate.
• Verify the headboard attachment hardware is securely fastened, if being used.
• Functions can be reprogrammed or restored to factory settings (see “Remote Control
Operation” section). Typical Zero Gravity position is elevating the headboard
slightly up (around 15 degrees) and your knees up to about heart level. Angles can be
measured with dierent tools such as protractor, angle meter or any smartphone with
accelerometer, using an angle measuring app.

Page 9
W. Silver Products 5 Year Limited Warranty
W. Silver Products (hereinafter referred to as “WSP”) extends this 5 Year Limited Warranty to the
original consumer purchaser (hereinafter referred to as the “purchaser”) of this motorized bed foundation
or motorized bed frame (hereinafter referred to as “adjustable bed”) to be warranted against defects in
materials or workmanship as provided herein. This Limited Warranty is not transferrable and the coverage
will terminate if the purchaser sells or otherwise transfers the product. WSP will, at its sole discretionrepair
or replace Purchaser’s adjustable bed. Warranty is only valid in the United States.
This warranty begins on the “warranty commencement date,” or the purchase date for new and
unused adjustable beds. In the event your adjustable bed was used for a display model, the “warranty
commencement date” is the date the adjustable bed was manufactured. Therefore, a display model is only
covered by a portion of the limited warranty. The purchaser must show original proof of purchase for any
warranty to be valid. If proof of purchase is not presented to WSP, then WSP shall have the nal option to
determine if the adjustable bed is covered by any portion of this Limited Warranty. WSP retains the option
of using the manufacturing date as the warranty commencement date. This warranty is not transferrable
and is extended solely to the original purchaser.
Year 1: Full Coverage of Parts and Labor
This adjustable bed is warranted against defects in the workmanship or materials for a period of up
to (1) year for the date of purchase and for up to (1) year from the date of manufacture for those beds that
were purchased as display models. When notied by the purchaser within the rst year, WSP will supply
replacement parts (at no cost to the purchaser) for any defective or malfunctioning adjustable bed part.
WSP must approve the part is defective or malfunctioning. Once approval is granted by WSP, WSP will
authorize all labor costs and transportation costs associated with the repair or replacement. All defective
or malfunctioning parts must be returned to WSP within 15 days or this (1) year warranty shall not apply.
Year 2: Full Coverage of Parts Only
If the defect or malfunction occurs during the second year from the Warranty Commencement Date,
WSP will replace any defective or malfunctioning part that is not excluded by this warranty. The purchaser
is responsible for all service, transportation, labor and shipping and handling costs related to the delivery
and/or replacement of the defective or malfunctioning part(s). This 2 Year Parts Warranty is valid once
the purchaser returns all defective or malfunctioning parts to WSP, or by an authorized WSP in-home
technician or agent within 15 days.
Years 3 through 5: Prorated Coverage of Non-Electrical Parts Only
Starting in the fourth year from the Warranty Commencement Date and through the end of the 5th
year from the Warranty Commencement Date, WSP will issue replacement parts for any mechanical part
found to be defective or malfunctioning. This does not apply to electronics, electrical components, massage
motors and lift motors. The purchaser is responsible to pay all service and transportation costs related to
receiving and installation of the new part and a portion of the cost of the defective or malfunctioning
mechanical part. The Purchaser will be required to pay 1/3 (one-third) of the (then) current replacement
cost of the part multiplied by the number of years past the third year from the Warranty Commencement
Date. This ve (5) year warranty is valid once the purchaser returns all defective or malfunctioning parts
to WSP, or by an authorized WSP in-home technician or agent within 15 days.
Additional Terms and Conditions
This Limited Warranty does not include reimbursement for inconvenience, removal, part(s)
installation, bed set up, loss of use, shipping, set-up time or any other costs or expenses not expressly
covered in this warranty.
This warranty does not apply: (a) if any damage to the adjustable bed caused by the purchaser; (b)
if there has been any unauthorized repair or replacement parts; (c) if the adjustable bed has been damaged
caused by mishandling during transit or by other means, subjected to physical or electrical abuse or misuse,
or otherwise operated in any way inconsistent with the operation and maintenance procedures outlined in
the Owner’s Manual, this limited warranty, and any other applicable document published or approved by
WSP; (d) to damaged mattresses, bedding cables, electrical cords fabric or any other items supplied by
dealers (also known as resellers or retailers); (e) to modication of the adjustable bed without prior written
consent by WSP; (f) to costs for unauthorized service calls for the purpose of educating the consumer
about the adjustable base or locating proper functioning power outlets; (g) if the recommended weight
restrictions are exceeded; (h) if used in any environment or a commercial setting which was not intended,
such as but not limited to dormitories, hotels and rentals; (i) damage to the foam shroud by improper
handling or misuse; (j) to any damage caused by water, rain or ooding, of any kind; (k) uids, including
bodily or other liquids including soda, coee, drinks or any spilled liquids.
Repairs to or replacement of the adjustable bed or its components under the terms of this Limited
Warranty will apply to the original warranty period and will not serve to extend such period.
WSP holds no responsibility for in-home service on adjustable beds. WSP and its service technicians
will not be responsible for moving furniture or any other items not attached to the adjustable bed in order
to perform service on the adjustable bed. Purchaser should contact his dealer for any terms and conditions
relating to purchaser’s in-home service if any. Removal of product tag shall void warranty. The product
tag has both the model number and the serial numbers which serves as a means of identication to establish
one’s warranty rights.
The decision to repair or to replace defective parts under this warranty shall be made, or cause to be
made, by WSP at its option and in its sole exclusive discretion.
This Limited Warranty replaces all other warranties expressed or implied including the implied
warranties of merchantability and tness for purpose and no one is authorized to assume or undertake
for WSP other liability in connection with the sale of the product. WSP shall not be liable for any
consequential or indirect damage of whatever kind, including personal injuries or damage to property,
except as provided herein.
Some states do not allow the exclusion of incidental or consequential damages, therefore the
above limitation or exclusion may not apply. The warranty gives the purchaser specic legal rights. The
purchaser may have other legal rights that vary from state to state. This warranty is valid in all 50 states.
This warranty is non-transferable.
REPAIR OR REPLACEMENT SHALL BE THE SOLE REMEDY OF THE PURCHASER
THERE SHALL BE NO LIABILITY ON THE PART OF WSP AND THEIR RESPECTIVE
PARENTS, SUBSIDIARIES, DIVISIONS OR AFFILIATES FOR ANY SPECIAL, INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES OR FOR ANY OTHER DAMAGE, CLAIM
OR LOSS NOT EXPRESSLY COVERED BY THE TERMS OF THIS LIMITED WARRANTY.
Weight Limits:
The recommended weight limits are Twin/TwinXL/Full/FullXL/Split Queen/Queen/Split Cal King/
Split King: 650 lbs. (please see your Owner’s Manual for details). This product is not rated to support
weights in excess of these amounts inclusive of the mattress and bedding. The base will structurally support
this weight, provided it is evenly distributed across the bed base. The adjustable base is not designed
to support or lift this amount in the head or foot sections alone. Exceeding this weight restriction could
damage the bed and/or cause injury and will void the warranty.
NOTE: If you experience any diculties with your adjustable bed during the
warranty period, please consult the troubleshooting guide provided with your adjustable
bed and online, if applicable. If the diculties persist after consulting the troubleshooting
guide, please call 888-846-3840. Please have your receipt and serial number available.

Warranty Registration
*First Name: *Last Name:
*Address:
*City: *State: *Zip Code:
*Email:
*Phone Number: *Date of Purchase:
*Model Number: *Size of Base: *Price Paid:
*Serial Number:
*Store Where Purchased: *City: *State:
*Store Invoice Number:
EMAIL, MAIL or FAX A COPY OF YOUR PROOF OF PURCHASE
TO:
W. SILVER PRODUCTS
ATTN: WARRANTY/CLAIMS DEPARTMENT
9059 DONIPHAN DR
VINTON, TX 79821
Email: [e-mail]
Fax: [phone]
Or register online:
comfort-n-motion.com or wsilverproducts.com
Page 10

W. Silver Products
9059 Doniphan Dr
Vinton, TX 79821
Customer Care
Toll Free 888-846-3840
Email: [email protected]
R30205 REV 1
Bluetooth module (optional)
Your adjustable base has the capability
to be operated from a smart device
Note: Your screen may have different functions
than the one shown in the picture depending on
your adjustable foundation model.
To operate your base from a smart device, you would need to buy the Bluetooth®
module and download the W. Silver Products application to the desired smart device
from the App Store (Apple) or Google Play Store (Android).
Interested? Contact Customer Care
1-888-846-3840 / [email protected] / www.comfort-n-motion.com