Wacom Cintiq 24HD User manual

User’s manual
Contents Index
Contents 1
Index
1
Cintiq 24HD touch (DTH-2400)
Cintiq 24HD (DTK-2400)
Setting up
Using the display stand
Using the pen
Customizing the pen
Navigating with multi-touch
Customizing multi-touch
Using the pen display
Customizing the pen display
Using the Radial Menu
Application-specific settings
FAQs
Troubleshooting

Contents Index
Contents 2
Index
2
Cintiq 24HD
User’s Manual
Version 2.0, Rev C1412
Copyright © Wacom Co., Ltd., 2012
All rights reserved. No part of this manual may be reproduced except for your express personal use.
Wacom reserves the right to revise this publication without obligation to provide notification of such changes.
Wacom does its best to provide current and accurate information in this manual. However, Wacom reserves the right
to change any specifications and product configurations at its discretion, without prior notice and without obligation
to include such changes in this manual.
The above year indicates when this manual was prepared. However, the date of release to the users of the “manual”
is simultaneous with the introduction into the market of the applicable Wacom product.
Cintiq and Wacom are registered trademarks of Wacom Co., Ltd.
Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the United
States and/or other countries. Microsoft, Windows, and Vista are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries. Apple, the Apple logo, and Mac are trademarks of
Apple, Inc., registered in the U.S. and other countries.
Any additional company and product names mentioned in this documentation may be trademarked and/or registered
as trademarks. Mention of third-party products is for informational purposes only and constitutes neither an
endorsement nor a recommendation. Wacom assumes no responsibility with regard to the performance or use of
these products.
ExpressKey is a registered trademark of Ginsan Industries, Inc., and is used with permission.

Contents Index
Contents 3
Index
3
TABLE OF CONTENTS
About the manual 5
UNPACKING YOUR CINTIQ 6
Unpacking your product 6
Box contents 8
SETTING UP YOUR CINTIQ 10
System requirements 10
Step 1: Hardware installation 11
Step 2: Software installation 14
GETTING TO KNOW YOUR CINTIQ 15
Pen display features 15
Front view, Cintiq 24HD touch 16
Rear view 17
Front view, Cintiq 24HD 18
Pen features 19
USING THE CINTIQ DISPLAY STAND 20
Display stand features 21
Display stand location 22
Adjusting display height and incline 25
Using a keyboard with Cintiq 27
Cable replacement 28
WORKING WITH YOUR CINTIQ 31
Setting up your work area 32
Configuring Cintiq for handedness 33
Using the Grip Pen 34
Holding the pen 35
Positioning 36
Clicking 36
Dragging 37
Using the side switch 37
Working with pressure sensitivity 37
Drawing with tilt 38
Erasing 38
Pen display controls 39
Using the hardware control buttons 41
Using the ExpressKeys 42
Using the Touch Rings 44
Working with multiple monitors 45
Adjusting the display 46
Factory presets, auto-sync, and user settings 46
On Screen Display (OSD) settings 47
OSD controls, Cintiq 24HD touch 48
Brightness/Contrast controls 48
Auto Adjust (analog input only) 49
Image controls 49
Color control systems 51
Tools 52
Menu tools 53
ECO Information 54
Information 55
OSD Warning 55
Using the Picture Mode function 55
Advanced OSD 57
OSD controls, Cintiq 24HD 67
Power saving 69
THE MULTI-TOUCH EXPERIENCE WITH CINTIQ 70
Navigating with multi-touch 71
Customizing multi-touch 79
Setting multi-touch options 80
Choosing standard multi-touch functions 81
Choosing custom multi-touch functions 82
Disabling multi-touch 83
Testing multi-touch 84
CUSTOMIZING YOUR CINTIQ 85
Manage your control panel settings 86
Control panel overview 87
Calibrating the pen display 89

Contents Index
Contents 4
Index
4
Customizing the pen 90
Adjusting tip feel and double-click 91
Adjusting eraser feel 92
Advanced tip and eraser pressure settings 92
Customizing tool buttons 93
Customizing tilt sensitivity 94
Customizing pen display functions 94
Customizing the ExpressKeys 95
Customizing the Touch Rings 96
Button functions 97
Using and customizing the Radial Menu 104
Working with Display Toggle 105
Application-specific settings 106
Creating an application-specific setting 107
Changing application-specific settings 108
Removing application-specific settings 108
Working with multiple tools 109
Renaming the tablet in the tablet list 110
TROUBLESHOOTING 111
Testing Cintiq 112
Testing controls and input tools 114
Testing the hardware control buttons 115
Testing the ExpressKeys 115
Testing the Touch Rings 115
Testing a pen 116
Display troubleshooting 117
General display problems 117
VGA problems 120
Pen tablet troubleshooting 121
General problems 121
Pen problems 123
Multi-touch problems 126
Windows-specific problems 127
Mac-specific problems 128
Technical support options 130
Obtaining software updates 131
FREQUENTLY ASKED QUESTIONS 132
CARE AND MAINTENANCE 134
Caring for Cintiq 134
Replacing the pen nib 135
OTHER USEFUL INFORMATION 137
Removing Cintiq from the display stand 138
Mounting Cintiq on the display stand 141
Using an alternate mount or stand 144
Uninstalling Cintiq 145
Managing preferences 146
Installing multiple tablets 147
Using applications integrated for tablet control 148
Importing expert settings 149
Pen and digital ink capabilities in Windows 150
Product information 151
Ordering parts and accessories 152
Available parts and accessories 152
GLOSSARY 153
INDEX 156

Contents Index
Contents 5
Index
5
ABOUT THE MANUAL
This manual provides quick access to information about your Cintiq 24HD or Cintiq 24HD touch.
The information is common to Windows and Mac computers. Windows screen captures are shown unless
otherwise noted.
• Go directly to table of contents or index topics by clicking on them.
• Use the navigation controls to move through the manual.
• Use your .pdf viewer zoom-in tool to increase the size of the manual on your display screen. See the
viewer application help for information on any additional tools that help you use and print the manual.
•S
MALL CAPITAL LETTERS are used to identify the names of keyboard keys, dialog boxes, and control panel
options.
• Be sure to see also the Important Product Information guide for Cintiq, located on the Installation CD.
The guide includes product safety precautions, specifications, and your license agreement.
• The following information is not included with this product: information about your specific computer
hardware or operating system, or information about your application software. Your best source for this
information is the set of manuals and discs that came with your hardware, operating system, or
application.
Wacom’s philosophy is to continually improve all of its products. As a result, engineering changes and
improvements are made from time to time. Therefore, some changes, modifications, and improvements
may not be covered in this manual.
Go to front page.
Go to table of contents. Page back, or page forward.
Go to index. Go back to previous view.
Go to topic. Topic continued.
Contents
Index
topic

Contents Index
Contents 6
Index
6
UNPACKING YOUR CINTIQ
Your Cintiq 24HD interactive pen display comes pre-assembled with the pen display mounted on the Cintiq
display stand. The product parts and accessories are packed together in the accessories box. To avoid
damage, see the instructions on the following pages before setting up and using Cintiq.
Unpacking your product
Box contents
UNPACKING YOUR PRODUCT
Carefully unpack and place all items on a stable surface.
1. Open the box cover.
• Remove the plastic joiners from the lower corners of the product box. Then lift away the upper
portion of the box.
• Fold open the lower side flaps.
• Remove the accessory parts box.
• Move the cabling to the side of the box and lift away the cabling enclosure.
• Remove the side packing blocks and any other packing materials from around the interactive pen
display and stand.
2. Lock the display in place.
• Fully raise the display and
support arms to a vertical
position where they will lock in
place.
• Locate the incline levers on each
side of the unit. Grasp the pen
display on both sides at
approximately the same height
as the levers.
• Use your fingertips to gently
squeeze the upper levers. As
you squeeze, gently rotate the
display to a flat position.

Contents Index
Contents 7
Index
7
3. Carefully remove Cintiq from the box. Holding the lower part of the display support arms near the
display stand base, lift and move this product while also supporting the base of the stand.
Important: Do not attempt to lift Cintiq by yourself. Each person should use both hands to securely
grasp the product. The assembly is heavy. Work together, and lift carefully.
4. Place the Cintiq assembly in a stable position on your desktop or other work surface so that it will not
tip or fall. See display stand location.
5. When in place, use the incline levers to rotate the display back to a vertical position.
6. Inventory your box contents.
Warning
Request assistance from another person or persons when removing, lifting, or moving this product.
Physical damage or personal injury may result from a single person attempting to lift or carry this product.
Use care not to let the pen display fall backward. Doing so may cause personal injury or damage to your
product. Request assistance from another person if needed.
Avoid catching your finger in the gaps of the movable portions of the stand.
Locate the cables on top of the stand base, and ensure they do not hang free. Tripping over loose cables
can cause physical damage or personal injury.
Do not lift by the incline levers or upper portion of the support arms. Improper operation may lead to
physical injury or damage to the stand. Avoid catching your finger in the gaps of the movable portions of
the stand.
Place your product completely and securely on a level, stable surface. Do not allow any portion of the
display stand base to protrude from the installation surface. Otherwise, Cintiq may fall and cause physical
damage or personal injury.

Contents Index
Contents 8
Index
8
BOX CONTENTS
After unpacking your product, ensure the box contents are complete.
Pen, with personalization rings
To personalize your pen, unscrew
the tip cone and replace the ring
with a different color.
Pen stand
AC power adapter and cable
Cintiq 24HD interactive pen display & Cintiq display stand,
pre-assembled
(DVI-D, DisplayPort, and USB cables are pre-installed.
DisplayPort cable is stored within the Cintiq display stand.)

Contents Index
Contents 9
Index
9
Notes:
Some configurations may include additional CDs or DVDs containing application software.
To install, see the instructions for those CDs or DVDs.
Save the packing materials and package box for use when shipping or storing Cintiq.
When packing Cintiq for transport, adjust incline to a flat position. Always pack Cintiq in the original
containers and protective cushions.
Before installing, take some time to learn about your Cintiq interactive pen display and Cintiq display stand.
DVI-I to VGA cable
(DVI-D, DisplayPort, and USB cables
are pre-installed. DisplayPort cable is
stored within the Cintiq display stand.)
Installation CD
Includes the software driver and
Important Product Information guide.
Quick Start Guide
and
Warranty
Pen grip, wide bodied
May not be included in some product configurations.
Spacers, qty 3, for VESA mount
Screws, qty 6, for VESA mount

Contents Index
Contents 10
Index
10
SETTING UP YOUR CINTIQ
Your Cintiq 24HD interactive pen display functions as both a display and a pen tablet. Follow the
instructions below to complete the hardware and software installation.
System requirements
Step 1: Hardware installation
Step 2: Software installation
SYSTEM REQUIREMENTS
Make sure your computer meets the following minimum system requirements:
•PC
.
Cintiq 24HD touch: Windows 7 or later. 32 or 64-bit configurations. DVI, DisplayPort, or VGA port.
Available USB port and CD-ROM drive.
Cintiq 24HD: Windows 7, Vista (SP2 or later), XP (SP3 or later). 32 or 64-bit configurations.
DVI, DisplayPort, or VGA port. Available USB port and CD-ROM drive.
•Mac
. OS X, v10.5.8 or later. Intel-based platforms only are supported. DVI, DisplayPort, or VGA port,
or appropriate Mini DisplayPort to DVI adapter. Available USB port and CD-ROM drive.
Cintiq supports digital (DVI or DisplayPort) and analog (VGA) video signals. For optimum performance,
connect Cintiq to a digital video card. VGA connection is not recommended as the display quality will not
be as good as with a digital connection.
Notes:
You may be able to set up Cintiq as a mirrored, extended, or independent display. When working
with more than one monitor, Cintiq will map to the monitors based upon how your system is
configured. By default, if you are in mirror mode, the pen display will map to the entire space on
each monitor. See your hardware and operating system documentation for details on configuring
your system for use with multiple monitors.
A Display Toggle function is available for use with multiple display systems. This enables you to
toggle the screen cursor between Cintiq and your other displays.