washloo Supreme User manual

Supreme
User Manual
Clean Comfort Hygiene

Table of Contents
1
Page Description Page Number
Safety Precautions 2
Product Overview 4
Description of parts 5
Operation 6
Installation Guide 13
Maintenance 16
Trouble Shooting 17
Technical Specifications 18
Warranty 19
User Information 20

2
Caution
May result in death or injury
Read all instructions before use.
Save these instructions for future reference.
Safety Precautions
Warning
May result in death or injury
‘Do Not’ Disassemble, attempt
to repair or alter the Washloo.
Any alterations should be carried out
by a qualified technician
Disassembly may result in
death or injury.
‘Do Not’ fully submerge the
Washloo into water.
‘Do not’ use the product in locations
exposed to excessive moisture and
do not splash water
onto the product
‘Do Not’ touch the plug with
wet hands.
This may cause a high risk of an
electric shock.
This Washloo is equipped with a
cord incorporating an earth wire
and an earthed plug.
Before connecting the Washloo
to the power supply, please
ensure the water supply is
connected first.
Washloos require a power
supply of 220-240V
‘Do Not’ loosen the plug
connecting wires.
Ensure the power cable is not
damaged or excessively bent prior to
use.
Exposed wires may result
in an electric shock
The plug must be inserted
into a power outlet that
has been correctly
installed

3
Safety Precautions
‘Do Not’ stretch or bend the
plastic water pipes supplying the
Washloo.
‘Do Not’ install or leave the
remote control near water.
‘Do Not’ expose the Washloo to
below freezing conditions.
The plastic water pipe supplying the
Washloo and also the internal water
system may get damaged, later
resulting in leaks.
For children and seniors who
have difficulties with adjusting
temperature.
‘Do Not’ place an electric heater
near the Washloo.
‘Do Not’ place any containers
filled with water, medicines,
‘Do Not’ stand on the Washloo
lid or seat.
‘Do Not’ force the Washloo cover
or seat downwards or upwards.
Any damage found
through misuse or
standing on the Washloo
will not be covered under
warranty.
This will damage the ‘soft
closing’ mechanism or the
physical product. Any
damage through misuse
will not be covered under
warranty.
This may result in leaks within
the water supply and
potentially damage the
Washloo.
‘Do Not’ submerge the remote
control in water as this will damage
the internal circuit boards.
Users with sensitive skin or impaired
heat sensitivity should set the
temperature of the wash spray, air
dryer and seat to `'low'' or `'off‘’.
‘Do Not’ dispose of any burning
materials such as cigarettes in the
toilet. This may result in fire or product
deformation.
food, metallic objects or flammable
materials on top of the Washloo. If
foreign objects enter the product,
this may result in electric shock or
fire.

4
Product Overview
Note : The above illustration is an example only, your version may vary
Remote Control
3 Pin Plug and RCD
Side Control
Heated Seat
Toilet Bowl
Cushion Damper
Toilet Lid
Damper/Seat Mechanism
Dryer Outlet
Nozzle
Side Control

Description of Parts
5
Note : The above illustration is an example only, your version may vary
Remote Control Holder to Wall Installation
•Clean Area prior to installation of Remote Control Holder.
•Press the tape down firmly and evenly and place on wall. Leave for
15 minutes prior to inserting the remote control
Battery Replacement
Remove backing cover of remote
control by sliding downwards.
Renew batteries (AAA Batteries or
insert for first use).
Ensure seal cover and batteries are
correctly positioned.
Remote Control Remote Control
Holder
AAA
Batteries
Remote
AAA
Batteries
Seal
Cover
Remote Control Holder
Install Tape on Backside of
Remote Control Holder
Stick Remote Control Holder
onto the Wall
Wall
Double Sided
Tape

Operation
Operation Introduction
Remote Control Side Knob
Note- Indicator panel and LED display may differ depending on specific model configuration.
The Washloo Supreme is designed to be controlled through the use of the Side Knob and the
displayed Remote Control.
‘First Time’ Use
1. Open the angle valve and supply the Washloo with water
(ensuring no leaks).
2. Connect the mains power supply to the Washloo and ensure the
indicator light on the RCD is powered on.
4. Now that the Washloo Supreme has power and water, the
default temperature settings for both seat and water temperature,
deodorization and auto flushing will be set. These settings can all
be adjusted using the remote control.
3. If the Supreme does not automatically power on, use the ‘Side
Knob button by pressing it in once. This will turn the Washloo on.
The indicator light panel on the remote control displays
the position and pressure levels selected by the user
6

Operation
Front Wash / Oscillating
When you are seated and press
this button, this activates the
feminine wash. The nozzle
comes out and sprays water on
the feminine area. Press this
button again and the nozzle will
move forwards and backwards.
Rear Wash / Oscillating
When you are seated and press
this button, this activates the
posterior wash. The nozzle
comes out and sprays water on
the users posterior area. Press
this button again and the
nozzle will move forwards and
backwards.
Nozzle position
Adjust nozzle position using forward
or backwards button according to
your preference and convenience
during washing. Please note that
during the ‘oscillation motion’ the
adjustment of the nozzle will not be
possible.
Dryer Position
When the Dryer Function is in use,
this will also adjust the Dryer position
to the users preference. Please note
that under the ‘movable’ dryer
mode, the dryer adjustment can not
be operated manually.
7
Stop
All currently operating functions will
stop by pressing this button. Press
and hold this button for 3 seconds
and ‘Standby Mode’ will be activated.
Water Pressure
While cleansing function is operating, press the
`Strong/Lady Care‘ to increase pressure and
‘Weak/Child Wash’ to decrease pressure. There are
4 pressure levels from ‘LOW’ to ‘HIGH.’

8
Operation
Dryer
Press this button to use the warm air drying
function (when warm air dryer is in operation the
deodorisation function will be turned off). Warm air
will continue to dry for 4 minutes until the user
leaves the seat or the ‘Stop’ operation selected.
Deodorizer
When not seated, pressing the deodorizer button
will turn on the automatic deodorization mode for 1
minute and 30 seconds. This will turn the
deodorizer on for 2 minutes. Holding the
Deodorizer button for 3 seconds will turn the
function off.
Night Light
Press this button to operate the
light on and off function. The light
on the remote control will flash
when the button is pressed and
held, indicating the light will be
switched on/off.
Nozzle Clean
By pressing the ‘Nozzle Clean’ button,
the Washloo will automatically begin
the Nozzle Cleaning process. Water will
flow out of the nozzle and clean the
peripheral areas around it. The nozzle
will also extend out allowing the user to
clean the remainder of the nozzle as
described within the ‘Maintenance’
section of the manual.
Child Wash
This function is designed for children.
Pressing this button activates the
below process;
1. Rear Wash (30 seconds)
2. Warm Air Dryer (2 minutes)
The water pressure is set to minimum
and water temperature is set to
MEDIUM 36°C. If the child's hips do
not reach the sensor area, the
function will still work.
One Solution
When you are seated and press this button, this
activates the process below;
1. Rear Wash (40 seconds)
2. Oscillating Wash (20 seconds)
3. Warm Air Dryer(2 minutes)

Operation
Strong Wash
When you are seated and press this button it
activates the ‘Strong Wash’ function, which uses an
intensive water pulsation to help remove
defecation. This will automatically set the water
pressure to its maximum setting. The cycle will last
2 minutes. Pressing the Stop button at any time
will end this function.
Lady Care
Front wash will automatically be
selected. Water temp will be set to
its highest - HIGH 39°C and water
pressure is set to its maximum. The
cleaning position is set to default
and the cleaning cycle will be
automatically set to 2 minutes.
Pressing the Stop button at any
time will end this function.
9
Seat Temp
Use this button to control the seat
temperature. There are 4 temperature
levels indicated by the numbered lights on
the remote control.
LOW 33°C (1 light), MEDIUM 36°C (3 lights),
HIGH 39°C (5 lights) and OFF (no
light/numbers).
After 10 minutes of inactive use, the
temperature of the seat will be lowered and
maintained at 35°C, in preparation for the
next occupant.
Water Temp
Press `Water Temp' button to
adjust the water temperature to
desired level. There are 4
temperature levels indicated by the
number of lights in the middle of
the remote control.
LOW 33°C (1 light), MEDIUM 36°C
(3 lights), HIGH 39°C (5 lights) and
OFF (no light/numbers).

10
Operation
Close/Power Saving
When the seat or lid is open, press this
button to soft close the seat or lid. By
pressing the ‘Power Saving’ button, the bidet
will automatically enter the Power Save
mode. ‘Power Save’ Light on the remote
control will flash in order to notify the user of
the ‘Power Saving’ setting selected. The seat
temperature will be maintained at 25°C and
when the user selects the lid to ‘Open’ then
the Washloo will automatically turn on.
Flush/Auto Flush
By pressing this button, the Washloo will
‘Flush.’
Pressing the button for 3 seconds, will
enter the Washloo into the automatic
flush mode, when the user leaves the
toilet, the Washloo will automatically flush
5 seconds later. Pressing again will close
the lid as well.
Open/Set (Automatic Opening)
Press this button to open up the Washloo when the seat or lid is closed. Press and holding the
Open button will turn on the Automatic Seat Open Function. This will set the Washloo to ‘Open’ as
the user approaches the toilet, using a foot gesture and also once the user has finished and leaves
the Washloo, the Seat and Lid will close Automatically.
Please do not forcibly open or close the seat or lid of the Washloo as this will damage the
mechanism.

Operation
Side Control
When the Washloo is not in use, the side control ‘Knob’ will remain un lit. Only when the user
‘twists’ in order to control the Washloo will it light up (purple backlight).
By depressing the button in, will turn ‘ON’ the Washloo. The Purple
Backlight will now illuminate the side control indication to the user
that the Supreme is now powered ON.
By Rotating the ‘knob’ forwards, this will enter the Washloo into the
Automatic Front wash cycle, Washing for 1 minute and Drying for 2
minutes. By rotating the ‘knob’ forwards during the Front Wash cycle,
will skip to the drying function. The indicator light will be pink during
the washing cycle and red during the drying.
By Rotating the ‘knob’ backwards, this will enter the Washloo into the
Automatic Rear wash cycle, Washing for 1 minute and Drying for 2
minutes. By rotating the ‘knob’ backwards during the Rear Wash
cycle, will skip to the drying function. The indicator light will be blue
during the washing cycle and red during the drying.
Once the user has finished the cycle, the Washloo will enter into its ‘standby’ mode with the
Knob highlighted Purple, when the knob is depressed and released it will operate the ‘flush’
function.
Depressing and releasing the button twice, will enter the ‘water saving mode’ selecting the small
flush (2litres of water per flush only).
Depressing the button and holding for 3 seconds will turn the Washloo off.
11

Operation
Buzzer Control
The buzzer will sound when a command is made using the remote.
Single buzz - When the user sits down and the sensor is activated, the buzzer will sound once.
Buzz twice –when operation is attempted when the user is not seated.
Buzz three times –The Washloo has detected a fault –please refer to troubleshooting manual.
Remote Control Matching
1. Turn the entire Washloo off using the side control knob.
2. Press the ‘Weak’ and ‘Rear Wash’ button at the same time and hold until the remote control
indicator light flashes.
3. Turn the power on to the Washloo using the side control within 5 seconds of the previous
step.
4. This will match the code between the remote control and the Washloo Unit (indicator light
will stop flashing on the remote).
Press and hold Press Side Control Power
on within 5 seconds
12

Installation Guide
Installation Environment
1. Prior to installation, ensure the Mains Pressure and Flow Rate is
adequate to support the Washloo Supremes’ minimum requirement.
2. Please note - A minimum of 2 bar static water pressure is required and
a minimum flow rate of 5 Litres in 18 seconds (17 l/min) minimum.
3. Only use mains water supply. Do not use tank fed water, industrial water
or grey water for the supply as this may cause skin damage or disease.
This may also block the filters located within the T-Piece quickly (Hard
Water Areas).
4. Use the supplied T-Valve/Filter to ensure the Washloo is correctly
protected against contaminated/hard water. In hard water areas it is
advisable to use an inline water softener.
5. ‘Do Not’ connect the Washloo to the power supply before the
installation is complete.
Installation Conditions
13
Drain Outlet Distance 28.5cm
1. The distance from the wall to
the centre of the Drain
Outlet is 28.5cm
2. The Washloo Supreme is a
vertical waste outlet.
Accessories for Installation
Seal Ring Braided Hose Angle
Valve/Filter
Spanner User Manual

Installation Guide
Install Water Supply
1. Turn off the Mains Cold to avoid any leaks prior to installation (turn your
nearest ‘Stop Tap’ off).
2. Connect the supplied Angle Valve/Filter to the water supply.
3. Reconnect the water supply to your Washloo now with the T-Valve/Filter
installed in line.
NOTE; Ensure all the water supply lines are clean and free from debris as this
can damage the internal system of the Washloo.
Install Washloo ‘Seal Ring’
1. Attach the ‘Seal Ring’ to the Drain Outlet of the Washloo (remove cover
from the seal ring prior to installation).
2. Position Washloo onto the ‘Drain Outlet’ ensuring it is correctly lined up and no
misalignment (will cause flushing issues if not correctly fitted).
3. When the Washloo is correctly positioned, apply a downward pressure (on the
ceramic base of the toilet only) to allow the ‘seal ring’ to fully seal the Washloo
to the drain outlet.
Angle Valve and Filter
Braided Water Line
Seal Ring
Washloo Drain Outlet
14

Installation Guide
Installation –Electrical Supply and Water Supply for First Use
Finalise Installation
1. Push the Plastic Water Pipe into the
compression fitting on the Washloo.
15
1. Turn the water supply back on and ensure the angle valve is fully open
allowing water to be supplied to the Washloo.
2. Insert the electric plug into the designated socket/fused spur as
recommended by a qualified electrician.
3. When switched on –all lights on the unit will be illuminated. The Washloo
will now prime the water system for around 10 seconds and finally the
nozzle will extend out whilst performing a cleaning/first use test function.
4. After the first use test cycle –all lights will now turn off and a buzzer sound
will notify the user that the full cycle is now complete.
5. Now press the ‘Power On’ button on the toilet and/or remote control to
set the toilet to the ‘Standby’ setting.
6. Please note –Set the water temperature, water pressure and seat
temperature accordingly before use (We recommend you to set to a low
temperature/pressure for first use to avoid sensitivity until you are familiar
with the Washloo Supreme).
7. Please follow all instructions within this manual when operating all of the
additional functions.
1. Ensuring the Drain Outlet is correctly lined up and free flowing any waste
from the Washloo during the flush cycle.
2. Sealant can now be applied around the outside of the Washloo Ceramic to
fully seal and finalise the installation.
Sealant

Maintenance
Cleaning and Maintenance; Nozzle Cleaning.
1. To Extend the Nozzle out to the default cleaning
position, Press the ‘Nozzle Cleaning’ button on the
remote control.
2. Clean the nozzle with a brush and ensure it is clear
and flowing freely.
3. Clean with a soft brush.
Cleaning and Maintenance; Filter Removal
NOTE –If the water pressure reduces please remove and clean the filter as
shown above.
1. Close the water supply.
2. Disassemble the filter –remove the filter using
a ‘screwdriver’.
3. Remove filter out of ‘Angle Valve’ as shown in
the illustration.
4. Clean any debris from the filter using a small
brush and rinse thoroughly.
5. To reinstall please follow the reverse of the
above instructions.
Not using the Washloo for a long period
Turn off valve/T- Piece and power supply.
16
1. Turn off power supply.
2. Lift toilet seat completely
3. Remove battery cover and insert
new 9v battery in correct
orientation.
4. Operate the flush on the side
control to ensure flush is working.
Replacement Back-up Battery

17
Trouble Shooting
Problem
Problem Causes
Problem Solutions
The Washloo is not
working
1. Washloo not plugged in.
2. No power to Washloo.
3. There is power, but no functions are
working when trying to use.
4. Not activated by body sensor.
1. Make sure the Washloo
is plugged
in.
2. Check the power button on the
control panel to see if it is turned
‘Off.’
3. Check remote control batteries are
not dead for the models with
remotes.
Product shuts off during
use
1. Washing time exceeded (check
handbook for auto timings)
2. Power failure.
1. Press the wash button to extend
the time.
2. Check power to the Washloo.
Lower water flow / Spray
pressure
1. Clogged Mesh Filter
2. Water supply valve not opened fully.
3. Nozzle outlets are dirty/clogged.
4. Pressure settings are set too low.
1. Remove, clean and reinstall mesh
filter (as per guidelines).
2. Check water supply is fully open.
3. Clean Nozzle Outlets as per
guidelines.
4. Adjust water pressure settings.
Washloo wash feature
does not work or fails to
spray.
Body sensor does not detect that you
are sat on the Washloo.
Adjust seating position to fully cover
the body sensor.
Seat not heated. Seat temperature set to off
Make sure that the seat temp setting
is on (Low –light 1, Med –3 lights,
High –5 lights and Off –No lights)
Water (Wash Spray) not
heated. Water temperature set to off.
Make sure that the water temp
setting is on (Low –light 1, Med –3
lights, High –5 lights and Off –No
lights)
Water flows before or
after use. Water coming from the nozzles.
1. The water that comes out
between the nozzles before or after
use, is the ‘self-cleaning’ operation
and is not a malfunction.
2. Residual water may drip into the
bowl for several seconds after the
wash or self-cleaning function has
operated. This is not a malfunction.
Water leaks from areas
other than the nozzles.
1. Water is leaking from the T-Valve.
2. Water leaking from the unit hose
connection.
1. Make sure that the rubber washer
is inserted correctly and firmly
tighten the connector.
2. Make sure the unit hose is
correctly connected and tight.

18
Technical Specifications
Product Specification
Voltage
AC220
-240V 50HZ
Water Supply
Direct connection to water pipe/mains
Water Pressure
2.0 BAR Static Minimum pressure (18L/Min Flow)
Warm Washing
Water Pressure Adjustable in 4 levels
Temperature control
(4 Levels, room temperature/33
°C/36°C/39°C
Adjustable) Inlet water temp to be minimum 15
°
C
±
0.5°C
Heater Capacity : 1280W
Temperature Control system, , Temperature
Reset Switch, Temperature fuse overheat
protection with water and electricity isolation
system.
Warm Air Dryer
Power : 1680w
Temperature control
(4 Levels, room temperature to
54°C Adjustable)
Temperature Control system, Temperature Reset
Switch, Temperature fuse over heat protection
with water and electricity isolation system.
Warm Seat
Power : 50W
Automated Soft Closing Lid
Temperature control
(4 Levels, room temperature/33
°C/36°C/39°C
Adjustable)
Temperature Control system, , Temperature
Reset Switch, Temperature fuse overheat
protection with water and electricity isolation
system.
Power Cord Length
1.5m
Safety Device
Floating Switch, temperature sensor,
temperature fuse, earth leakage protection,
water and electricity isolation system.
Deodorizer
Chemical absorption by deodoriser cartridge.
IP Rating
IPX4
Weight
45kg
Colour
White
Certificate
CE RoHS SAA