Wave ATLANTIC User manual

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Contents
Page
2. Safety Warnings
7. Product Specification (1.1)
8. Product Contents / Packing List (2.1)
9. Installation (3.1)
10. Assembly (3.2)
11. Control Panel Instructions (4.1)
11. Functions (4.2)
12. Spa and Cover Safety (4.3)
13. Water Maintenance (5.1)
13. Filter Maintenance (5.2)
14. Drainage & Storage (5.3)
15. Repair Kit (5.4)
15. Trouble Shooting (6.1)
16. Error Codes (7.1)
17. Warranty (7.2)
ATLANTIC, ATLANTIC PLUS, PACIFIC, CALIFORNIA, ROMA
Spa Installation and user’s manual
Read carefully and keep it for later reference

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SPA Installation and User’s Manual
Read Carefully and keep it for later reference
Carefully read, understand, and follow all information in this user manual before installing and
using the spa.
These warnings, instructions, and safety guidelines address some common risks of water
recreation, but they cannot cover all risks and dangers in all cases. Always use caution, common
sense, and good judgment when enjoying any water activity. Please read carefully and keep for
future reference.
WARNING
To reduce the risk of injury, do not permit children to use this product unless they are
closely supervised all times.
Non-Swimmers safety
1. Continuous, active, and vigilant supervision of weak swimmers and non-swimmers by a
competent adult is always required (remember that children under five are at the highest risk of
drowning)
2. Designate a competent adult to supervise the spa each time it is beingused;
3. Weak swimmers or non-swimmers should wear personal protection equipment
4. When the spa is not in use, or unsupervised, remove all toys from the spa and its surrounding
area to avoid attracting children to the spa. Ensure cover is always placed over spa.
Safety devices
1. It is recommended to install a barrier (and secure all doors and windows, where applicable) to
prevent unauthorized access to the spa;
2. Barriers, spa covers, or similar safety devices are helpful aids, but should not be used as
substitutes for continuous and competent adult supervision.
Safety equipment
1. It is recommended to keep rescue equipment (e.g. a ring buoy) by thespa;
2. Keep a working phone and a list of emergency phone numbers near thespa.
Safe use of the inflatable spa
1. Encourage all users especially children to learn how to swim prior to use
2. Learn Basic Life Support (Cardiopulmonary Resuscitation - CPR) and refresh this knowledge
regularly. This can make a life-saving difference in the event of anemergency;
3. Instruct all spa users, including children, what to do in case of anemergency;
4. Never dive into any shallow body of water. This can lead to serious injury ordeath;
5. Do not use the spa when consuming alcohol or utilising medication as it may impair your ability
to safely use the spa;
6. Protect spa occupants from water related illnesses by keeping the spa water treated and
practicing good hygiene. Consult the water treatment guidelines in the user’s manual;
7. Store chemicals (e.g. water treatment, cleaning or disinfection products) out of the reach of child- ren.
(children)
8. Use the signage as outlined below;
9. Removable ladders shall be placed on horizontal surface.
WARNING: drained spa outdoors may cause unknown hazards.
WARNING: Installation and assembly shall be done by adults.
WARNING: Read and follow the instruction for use and maintenance to ensure a safe use of the swimming spa
kit. Not following the instructions for use and maintenance can cause
serious health hazards, in particular for children.
WARNING: Only for domestic outdoor use.
WARNING: Drowning hazard. Children have drowned in portable spas.
WARNING: Empty the spa when not in use. Do not leave a spa empty outdoor. (outdoors)
WARNING: Keep children under supervision
WARNING: No diving.
When using this electrical equipment, basic safety precautions should always be followed, including the
following:
(a)A green coloured terminal or a terminal marked G, GR, Ground, Grounding, or the symbol is located
inside the supply terminal box or compartment. Toreduce the risk of electric shock, this terminal must
be connected to the grounding means provided in the electric supply service panel with a continuous
copper wire equivalent in size to the circuit conductors supplying this equipment.
*IEC Publication 417, symbol 5019.
(b)At least two lugs marked «BINDING LUGS» are provided on the external surface or on the inside of
the supply terminal box or compartment. Toreduce the risk of electric shock, connect the local common
bonding grid in the area of the hot tub or spa to these terminals with an insulated or bare copper
conductor no smaller than No.6AWG.
(c) All field - installed metal components such as rails, ladders, drains or other similar hardware within
3m of the SPA or hot tub shall be bonded to the equipment grounding bus with copper conductors not
smaller than No.6 AWG.
A wire connector is provided on this unit to connect a minimum 8 AWG (8.4 mm2) ,6 AWG (13.3mm2)
solid copper conductor between this unit and any metal equipment, metal enclosures of electrical
equipment, metal water pipe, or conduit within 5 feet (1.5 m) of the unit.
EN

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READ ALL INSTRUCTIONS AND SAFETY WARNINGS IN THIS MANUAL
Failure to follow the warnings and instructions in this manual may result in
serious injury, drowning or electric shock.
The safety of your children is paramount and children must be
supervised by an adult at all times. The risk is the highest for children
aged below 5. Adults should be on high alert all the time.
Always comply with the following instructions:
- The children should be under close and constant supervision;
- Designate one Adult to be responsible for supervision
- Always designate a responsible person to manage the Spa;
- Adult supervision should always be relevant to the number of people using the
spa
- Wet the neck, chest and legs before entering the water;
- Learn the safety warnings and especially in relation to children;
- Prohibit diving and jumping;
- Prohibit running, splashing games around the spa;
- Do not leave any children around and in the spa unattended;
- Always keep the water treatment products out of reach of all children.
If an incident occurs remove the injured person or child from the spa and spa
area. Contact emergency services for advice and guidance on how to treat an
injured adult or child.
The hot tub’s electrical connections must be installed in the electrical safety zones labelled 1, 2 or
outside all safety zones. The measured zones are limited by walls and fixed partitions.
For your own safety and to prevent damage to your spa, make sure to following the safety
precautions below. Failure to follow the instruction may result in property damage or serious
injury or death. Improper installation or operation will void the warranty.
Please read, understand and follow all instructions:
DANGER
Risk of accidental drowning:
- Extreme caution must be exercised to prevent unauthorized access by children.
- Inspect the spa cover regularly for leaks, premature wear and tear, damage or signs of deterioration.
Never use a worn or damaged cover: it will not provide the level of protection required to prevent
unsupervised access to the spa by a child.
- Always lock the spa cover after each use.
Risk of injury:
If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified
persons in order to avoid a hazard.
Risk of Electric Shock:
- Do not permit any electrical appliances, such as a light, telephone, radio or television within 1.5m (5 feet)
of a spa tub.
- Do not use the spa when it is raining, thunder orlightning.
WARNING
To reduce the risk of electric shock, do not use an extension cord, timers, plug adapters or converter
plugs to connect the unit to an electric supply; provide a properly located outlet.
The spa electrical appliance should be supplied through a residual current device (RCD) having a rated
residual operating current not exceeding 10mA.
Parts containing live parts, except parts supplied with safety extra-low voltage not exceeding 12V, must
be inaccessible to occupants in the spa.
Parts incorporating electrical components, except remote control devices, must be located or fixed so
that they cannot fall into the spa.
Residential electrical connection box must be located safely with a distance of at least 2m away from the
spa.
Electric installation should fulfill the local requirement or standards.
This appliance can be used by children aged from 8 years and above and persons with reduced
physical, sensory or mental capabilities or lack of experience and knowledge if they have been given
supervision or instruction concerning use of the appliance in a safe way and understand the hazards
involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made
by children without supervision.
To reduce the risk or injury, do not permit children to use this product unless they are closely supervised all
times.
To reduce the risk of drowning, supervise children all times. Attach and lock spa cover after each use.
Make sure the floor is capable of supporting the expected load (≥ 500kg/m²).
Adequate draining system must be provided around the spa to deal with overflow water.
To avoid damage do not leave the appliance empty for an extended period.
To avoid damage to the pump, the spa must never be operated unless the spa is filled with water.
To reduce the risk of injury Immediately leave the
spa if you feel uncomfortable or sleepy.
- Lower water temperatures are recommended for young children and when spa use exceeds 10minutes.
Zone2
2,5 m Zone1
Zone2
Zone 0
WARNING
IMPORTANT SAFETY INSTRUCTIONS
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In order to avoid the possibility of hyperthermia (heat stress) occurring it is recommended that the average
temperature of spa water should not exceed 40°C (104°F).
- Since excessive water temperatures have a high potential for causing fetal damage during the early
months of pregnancy, pregnant or possibly pregnant women should limit spa water temperatures to 38°C
(100°F).
- Before entering a spa or hot tub the user should measure the water temperature with an accurate
thermometer since the tolerance of water temperature regulating devices varies.
- The use of alcohol, drugs or medication before or during spa use may lead to unconsciousness with the
possibility or drowning.
- The use of alcohol, drugs, or medication can greatly increase the risk of fatal hyperthermia in spas.
The causes and symptoms of hyperthermia may be described as follows:
Hyperthermia occurs when the internal temperature of the body reaches a level several degrees
above the normal body temperature 37°C (98.6°F). The symptoms of hyperthermia include an
increase in the internal temperature of the body, dizziness, lethargy, drowsiness, and fainting. The
effect of hyperemia include failure to perceive heat; failure to recognize the need to exit spa;
unawareness of impending hazard; fetal damage in pregnant women; physical inability to exit the spa;
and unconsciousness resulting in the danger of drowning.
- Obese persons or persons with a history of heart disease, low or high blood pressure, circulatory system
problem, or diabetes should consult a physician before using a spa.
- Persons using medication should consult a physician before using a spa since some medication may
induce drowsiness while other medication may affect heart rate, blood pressure andcirculation.
- Check with a doctor before use if pregnant, diabetic, in poor health
- People with an infectious disease should not use a spa or hottub.
Toavoid injury exercise care when entering or existing the spa or hot tub.
Water temperature in excess of 42°C (108°F) may be dangerous to your health.
Never use a spa or hot tub alone or allow others to use the spaalone.
Do not use a spa or hot tub immediately following strenuous exercise.
Do not put the spa under 0°C (32°F) environment in order to avoid freezing if there is still water in the
spa. This will invalidate your warranty.
Do not turn on the spa when the water is frozen.
Never pour water with a temperature higher than 40°C(104°F) into the spa directly.
Always unplug this product from the electrical outlet before removing, cleaning, servicing or making any
adjustment to the product.
Never jump or dive into a spa or any shallow body of water.
Do not bury the electrical cord. Locate the cord where it will not be damaged by lawn mowers, hedge
trimmers and other equipment.
Do not attempt to plug in or unplug this product while standing in water or when your hands are wet.
Do not use the spa if damaged in delivery and/or malfunctioning in any way.
Keep all pets away from the spa to avoid any damage.
Do not add bath oil or bath salt to the spa water.
Do not leave an empty spa outside.
To prevent resetting of the thermal cut out, this appliance must not be supplied through an external
switch device, such as a timer, or connected to a circuit that is regularly switched on and off by the utility.
1.1. Specifications
4 Persons Square /
Round
6 persons Round
4 persons
5 persons
EN
Model
Atlantic / Pacific
Atlantic Plus
California Elite
Rome Elite
Capacity
4 persons
6 persons
4 persons
5 persons
Dimension (outer)
Atlantic - 148cm
Pacific –142 cm
Outer Diameter
204cm
145cm
172cm Octagon
Dimensions (inner)
Atlantic - 112cm
Pacific –112cm
Inner Diameter
160cm
135 cm
152 cm
Height
70cm
70cm
70cm
70cm
Water capacity
780 L (max)
989 L (max)
800L (max)
940 L
Power supply
220-240 V,50 Hz,1540W
220-240 V,50 Hz,1540W
220-240 V,50 Hz,1540W
220-240 V,50 Hz,1540W
Max heat
temperature
42°C
42°C
42°C
42°C
Test certificate
CE
CE
CE
CE
Heating efficiency
Ambient temperature : 20°C
1.5 - 2.5°C/h
1.5 - 2.5°C/h
1.5 - 2.5°C/h
1.5 - 2.5°C/h
This appliance is marked according to the European directive 2012/19/EU on Waste Electrical and Electronic Equipment (WEEE).This symbol indicates
that this appliance may not be treated as household waste. Instead it shall be handed overto the applicable collection point for the recycling of electrical
and electronicequipment.Disposalof the applianceshallbecarried out in accordancewiththe localenvironmentregulations for wastedisposal.
The CE mark indicates that the product complies with European directives in relation to 2014/35/CE (lowvoltage), 2014/30/CE (Compliance with the
Electromagnetic Compatibility), 2011/65/EU(restriction of the use of certain hazardous substances in electricaland electronicequipment.
1. SPECIFICATIONS
2. PACKING LIST
3. INSTRUCTIONS

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2.1. Package list
Ensure to check all parts are present:
Liner
Pump Unit
Top Cover
Ground Cloth
3.1. Site selection WARNING: Before proceeding to install your spa, please make sure
that the selected location meets the following conditions:
•A level place in order to avoid any defect, tearing or leakage.
•Wide enough to support the spa and its pump unit.
•Ableto supportmorethan500 kg/m².
•Sheltered from the sun and bad weather.
•Clean and free from sharp objects.
•Devoid of excessive vegetation on the ground.
Failure to comply with these rules may result in property damage or personal injury.
RCD Air Valve Inflating Hose Pump Unit Connectors
Use a sun cover
Place in a clean environment Ensure its level
WARNING: The RCD plug must be tested before each
use... Do not use if RCD test fails and see chapter 6.1.
Caps Repair Kit Filter
Cartridge
Filtration Cartridge
Support
1. Insert the plug into the
poweroutlet.
2. Press the «RESET» button,
the indicator light turnsred.
3. Press the «TEST»button,
the indicator light turnsoff.
4. Press the «RESET» button,
the indicator light turns red.
5. The RCD worksproperly.
EN
WARNING: If the Spa installed on inadequately level surfaces, they are subject to leaking/ forming irregularities or
collapsing, which can result in property damage or serious injury for those in or around the spa area!
CAUTION: Please choose your set-up area carefully as lawn and other vegetation underneath the ground cloth (if
applicable) will die. Furthermore, try to avoid setting the ground cloth in areas prone to aggressive plant and weed,
growth as they may grow through the ground cloth.
2. PACKAGE LIST
3. INSTALLATION

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3.2. Assembling
1) Unfoldthe inflatablespa over the
base protector. -IMPORTANT
2) Bring the pump unit to theinflatable
spa.
3) Connect the inflationhose tothe
pump on the socket.
4.1. Control panel
Filtration
Heat Button
Bubble
Button
LED Display
Temperature
Increase Button
Temperature
units
selector
Lock Button
Temperature
unitsindicator
Temperature
Decrease Button
4) Insert the inflationhose into the
inflatable spa
7) Removethe inflation hose and
screw the cap firmly in place.
5) Connect the pump unit, thenpress
the button to inflate the spa.
The air flow valve prevents your spa
from over-inflating.
8) Connect the unit pump to the spa
using the 3 connectors to screw in.
Ensurethe iconson the pump and the
spa matchup
6) Inflate the inflatable spa for about
10 minutes. Ensure that the spa is
firmly inflated. For ‘California’use
hand pump and blow to 10 PSI.
9) Attach the filter cartridgein the spa,
it can be pressed and screwed in
place. Ensure filter is in filter housing
4.2. Functions
Once powered-up, the LED displays the current water temperature automatically.
The temperature unit’s se lector changes the temperature units from Celsius
degrees to Fahrenheit degrees.
Press the temperature adjustment buttons, then the screen will flash. When it is
flashing, you can set the desired temperature. The value will increase or decrease
1 degree at once. The temperature could be set between 30°C to 42°C (86°F to
108°F).
Tolock or unlock the control panel, press the Lock button and hold 3 seconds.
Lock the control panel when you are away to prevent other people come to
change your settings.
10) Ensure that the drain caps are
properlyclosedbeforefillingthespa
11) Fill the spa with 10 cm of water. 12) Smooth wrinkles out of thebottom
ofthe spa, thenfill the spa to the level
indicated. Your spa is ready.
Press the Bubble button to activate the bubble and massage system, the
green indicator light turns on. It can be turned off by pressing it again.
Thebubblesystemwillstopautomaticallyafter30minutesofoperation.Re-activatethebubble
function by pressing the bubble button again.
When thefilterbuttonison,pressingbubblebuttonwillalter the fIlter modeintobubblemode:The
filter indicatorlightwillturnoffandthebubble indicatorlight will turnon.Ifthe bubblebuttonispressed
again, the bubble mode will be changed back to the filter mode.
4. USAGE
The number of persons required for installation: 1 adult at least.
10 minutes for site preparation and water filling.
EN
Warning: Do not leave spa unattended while filling with water.

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Press the filter button to activate the water filtration. The green indicator light will
turn on when the filtration system is activated. Please note that filters should be
changed every 7 days, or until they become discolored.
Note:
- If bubble function is on, the filtration can’t be activated.
Press the heating button to activate water heating and filtering system at the
same time. The green indicator light of filter and red indicator light of heating will
turn on at same time
The pump does not stop heating until the current water temperature reaches the
set temperature; and the heating system will restart after the current water
temperature drops 2°C below the set temperature automatically.
Maximum heating temperature: 42°C (108°F)
Important:
After 150 cumulative hours of filtration operations, an audible alarm will
sound and the LCD display will show the characters CHG, followed by FIL,
to remind you to change or clean the filter. You can hold the filtering button
5 seconds to turn off the buzzing. The filtering system will turn off, you can
press the button to activate the filtering system again.
Note:
- With the heatingsystem starting, thefiltrationsystem willstartworking together.
- After turning off the heating system, the filtration system will still work.
- Ifthebubblefunctionisactive,thefiltrationandheatingfunctionscannotbeactivated.
4.3. Spa cover and security
After each use, the control panel must be locked and the spa must be covered with
its top cover and it must be attached to the base protector with the safety buckles.
Each safety buckle has a lock system; To close the buckle, put the latch in an up
position which locks the buckle, Put the latch in a down position to unlock the
buckle.
The top cover retains the heat from the water and secures the spa.
5.1. Water maintenance
WARNING: Bad spa water quality can harm your health.
Depending on the frequency and conditions of use:
- The filter cartridge should be regularly cleaned / replaced every 150 hours max.
- The filter cartridge should be replaced every 150 hours unless cleanable.
- The spa water should be changed every 15 to 30 days.
Use a water test kit to control the parameters of the water before using the spa, or at
least once a week.
Use disinfection products for the spa. The treatment products should be used with
caution and it is imperative to refer to their instructions.
Damage resulting from improper use of treatment products is not covered by the
warranty
1. Water balance
The water balance (pH) must be maintain between 7 and 7.4.
2. Water Sanitation
To sanitise the spa water, we suggest using an active oxygen-based
treatment or bromine placed in a floating dispenser. (Dispenser sold
separately).
5.2. Cleaning and replacing the filter cartridge
A dirty filter cartridge may contaminate the spa water and cause damage to the heating function.
1. Unscrew the filter case by turning it anti-clockwise. Take out the filter cartridge from the
case.
2. Rinse off the filter cartridge with a garden hose. If the filter cartridge remains dirty
and discolored, the filter cartridge should be replaced.
3. Put back the cleaned filter cartridge into its case and screw it to the spa.
5.2a Disinfection
Water Sanitation:
To sanitise the spa water, we suggest using an active oxygen-based treatment or bromine
placed in a floating dispenser. (Dispenser sold separately)
Seek professional advice and guidance before doing this.
Attention:
Detergent residues and dissolved solids from bathing suits and chemicals may build
up on the spa walls. Use soap and water to clean the walls and rinse thoroughly with a
garden hose using a direct powerful water spray.
5. MAINTENANCE
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5.3. Drainage and storage
Drainage
Check the stopper on the bottom of the spa and the drain cap.
Unscrew the drain cap.
Remove the stopper on the bottom of the spa. Completely drain all water from the
spa.
4Once empty, the spa can be cleaned with soap and water.
Storage
5Press the bubbling button to blow out the water inside the jet holes. Unplug the
pump, remove the filter cartridge from the inner wall of the spa.
Use a towel to wipe off the spa, dry for 24 hours.
Unscrew the valves to deflate the spa.
Fold the spa.
It is recommended to store the spa in its original package in a warm dry place.
5.4. Repair kit
Little holes orpunctures can berepaired with the repair kit included andglue canbe
adhered to the spa liner.
1. Find the leak.
2. Thoroughly clean the area surrounding the leak.
3. Cut a piece of repair material in round shape, which should be larger than the
damaged area.
4. Apply adhesive to the back of the patch and around the area to be repaired.
5. Put the patch on the damaged area and press down firmly. Allow 12 hours for repair
to dry. After the patch has dried, apply glue around the edges for a complete seal (dry
4 hours). Ensure NO bubbles are left under the patch.
6.1. Troubleshooting
Here are some useful tips to help you to diagnose and rectify common problems
Reference
Inlet –The inlet is where the filter is attached
Outlet –The water outlet is directly above of the filter and is where the hot water
is recirculated back into the spa from the heater unit.
Problem
Cause
Solution
Control panel
screen does not
operate
Check power source
Power failure
Reset the RCD plug / Check if the wiring system is adapted to
the power of the pump unit (1540W)
Contact service centre for service if it does not reset
SPApump does not
heat properly
Temperature set is too low
Set to a higher temperature
Filter Cartridge is dirty
Clean or Replace the cartridge (see chapter 5.2)
Too low water level
Fill water to minimum water level
Heating element defective
Contact service centre
Bubble system
does not work
Pump is overheating
Cut off the power and wait until the pump has cooled.
Auto shut-down feature(30min) is
activated
Press the bubble button to reactivate
Malfunction of the pump unit
Contact service centre if it does not reset
Water filtration does
not work
Filter Cartridge is dirty
Clean or Replace the cartridge (see chapter 5.2)
Inlet and outlet blocked
Clean the inlet and outlet
Air inside the pump
Fill water to minimum water level
Malfunction of the pump unit
Contact service centre if it does not reset
Pump leakage
Adaptor seal in wrong position
Replace the seal in the right position
Water leakage from pump body
Check the pump body, Contact service centre
Spa leakage
Spa is torn or punctured
Use provided repair kit (see chapter 5.4)
Water is not clean
Insufficient filtering time
Filters must be changed once a week
Filter Cartridge is dirty
Clean or Replace the cartridge (see chapter 5.2)
Spa filled water quality
Change the spa water completely
Improper water treatment
Refer to the chemical manufacturer’s instructions
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6. TROUBLE SHOOTING
EN
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Not heating and
filtering properly
Buzzing warning.
7.1. Error codes
If the screen displays an error code “Ex”, please refer to the table below.
Code
Situation
Problem
Causes
Solutions
E1
Not heating
properly.
Wrong temperature
control sensor.
Temperature control sensor short
circuit or open circuit.
Contact Service centre.
E3
Not heating
properly.
High water tempera-
ture indicator.
1.The filled water is over 45°C
(113°F)
2.The filter cartridge was put on
the wrong suction fitting (higher
suction fitting).
1.Cut off the power, make sure
the spa water is between
2°C~44°C(36°F~111°F).If this
does not solve the problem, refer
to the box below.
2.Put the filter cartridge on the
lower suction fitting.
E4
All functionsdo
not work, buzzing
warning.
Low water tempera-
ture indicator.
The spa water is lower than 2°C
(36°F).
Cut off the power, make surethe pool
water is between 2°C~44°C (36°F~111°F)
· Ifthisdoes not solvetheproblem,refer
to the box below
E5
All functionsdo
not work, buzzing
warning.
High water tempera-
ture indicator.
The filled water is over 50°C
(122°F).
-
Cut off the power, turn to qualified
electrician to reset the thermal cutout. If
thisdoes not solvetheproblem,refer to
the box below
E6
Water pressureis
not big enoughto
activateheating.
·Inlet or outlet on inner wall are
blocked.
·Filter cartridge is too dirty.
·Spa water does not reach mini-
mum water level.
·Do not release air from pump
Pump is wrong”
·Clean inlet and outlet
· Clean or replace the filter cartridge
·Add water to reach water level
·Do air release as outlined again
· Ifthisdoes not solvetheproblem,refer
to the box below
E3, E4, E5, E6 error code
Cut off the electricity for 5 minutes and re connect
If error code is still displayed on the control box, please adhere the following instructions:
1 - Check that the water line is between the high and low limits.
2 –Clean or replace the filter cartridge
3 - Unscrew and cleanthe2 nozzles(entryand exitof water)insidethespaandremove any wasteifnecessary(hairs,fur,
skin...)
5 - Check that the propeller on the filter pump does not contain foreign matter.
Cut the spa again electrically for 5 minutes andre-connect it, if the error code is still displayed on the control box please
contact the Service Centre.
7.2. Warranty
Please note that warranty claims are subject to product assessment and
testing on receipt of the Spa. Any issues with the control unit are covered
for 12 months, subject to using the spa correctly. The Shell has 6 months
warranty and will be replaced if it has a puncture due to a manufacturing
fault only.
•Products must be used in accordance with the instructions provided and due to hygiene
reasons if Spa’s need to be returned, they must be returned cleaned & dry regardless of the
type of the warranty claim
•Failure to follow instructions provided with the Spa, will void the warranty. Damage, rips & tears
to the material are not covered however a repair kit is included
•We will only replace the damaged item should the troubleshooting not resolve the problem
•We will request photographic evidence that the damaged item has been disabled before
sending the replacement item
In order to be directed to the relevant aftersales provider, you will have to submit a
warranty claim with us.
To do this, please email your enquiry including the below information to:
[e-mail]
• Customer name & address
• Customer contact number
• Customer email address
• Proof of purchase
• Photos of set up of the spa
• Photo (s) of the problem
• Batch number/ serial number*
*If your enquiry relates to the cover and/or liner, please state the batch number located
above the warning label on the liner. If your enquiry relates to the control unit, the batch
number is located inside the compartment at the back of the spa
7. WARRANTY