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6. TROUBLESHOOTING
6.1 Troubleshooting
Here are some useful tips to help you to diagnose and rectify common sourced of trouble.
Reference
Inlet - The inlet is where the filter is attached.
Outlet - The water is directly above of the filter and is where the
hot water is recirculated back into the spa from the heater unit.
Problem Cause Solution
Control panel screen does not
operate
Check power source Power failure
Reset the RCD pluf / Check if the wiring system is
adapted to the power of the pump unit
Call for service if it does not reset
SPA pump does not heat
properly
Set to a higher temperature
Temperature set is too low
Filter Cartridge is dirty
Too low water level
Heating elemend defective
Clean or Replace the cartridge (see chapter 5.2.)
Fill water to minimum water level
Call for service
Bubble massage system does
not work
Cut off power and wait until the pump has cooled.
Pump is overheating
Auto shut-down feature (30min) is
activated
Malfunction of the pump unit
Press the bubble button to reactivate
Call for service if it does not reset
Water filtration does not work Clean or Replace the cartridge (see chapter 5.2.)
Filter cartridge is dirty
Inlet and outlet blocked
Air inside the pump
Malfunction of the pump unit
Clean inlet and outlet
Fill water to minimum water level
Call for service if does not reset
Pump leakage Replace the seal in the right position
Adaptor seal improperly
Water leakage from pump body Check the pump body, call for service
Spa pool leakage Spa pool is torn or punctured Use provided repair kit (see chapter 5.4)
Water is not clean Increase filtering time
Insufficient filtering time
Filter cartidge is dirty
Pool filled water quality
Improper water treatment
Clean or Replace the cartridge (see chapter 5.2.)
Change the pool water completely
Refer to the chemical manufacturer’s instructions
CHG FIL After 150 cumulative hours of filtration operations, an audible alarm will sound and the LCD
display will show the characters CHG, followed by FIL, to remind you to change or clean the filter.
You can hold the filtering button 5 seconds to turn off the buzzing. The filtering system will turn
off, you can press the button to active the filtering system again.
7.1. Error code
If the screen displays an error code “Ex”, please refer to the table below.
E3, E4, E5, E6 error code
- Cut off electricity for 5 minutes and reconnect
If error code is still displayed on the control Box, please do the following instrutions :
1 - Check that the water line is between the high and low limits.
2- Clean or replace the filter cartridge
3 - Unscrew and clean the 2 nozzles (Entry and exit of water) inside the spa and remove wast
necessary (Neaf, hairs, fur, skin...)
4- Check that the propeller of the filter pump does not contain foreign matter.
Cut the spa again electrically for 5 minutes and re-connect it, if the error code is still display
control box please contact the Service Center
Problems Causes Solutions
Not heating
Not heatign properly
Wrong temperature control
sensor.
Temperature control sensor
short circuit or open circuit.
Control service center.
Situation
Code
E1
Not heatign properly High water temperature
indicator.
1. The filled water is over 45°C
(113°F)
2. The filter cartridge was put
on the wrong suction fitting
(higher suction fitting).
1. Cut off the power, make
sure the pool water is
between 2°C-44°C (36F-111°F).
If this does not solve the
problem, refer to the box
below.
2. Put the filter cartidge on
the lower suction fitting.
E3
All fucntions do not
work, buzzing warn.
Low water temperature
indicator.
The pool water is lower than
2°C (36°F)
Cut off the power, make sure
the pool water is between
2°C-444°C (36°F-111°F)
If this does not solve the
problem, refer to the box
below.
E4
All fucntions do not
work, buzzing warn.
High water temperature
indicator.
The pool water is lower than
50°C (122°F)
Cut off the power, turn
to qualified electrician to
reset the thermal cutout
described in the next
paragraph.
If this does not solve the
problem, refer to the box
below.
E5
Not heating and filter -
ing properly.
Buzzing warns.
Water pressure is not big
enough to activate healing.
Inlet or outlet on inner wall are
blcoked.
Filter cartridge is too dirty.
Pool water does not reach
minimum water level.
Do not release air from pump
Pump is wrong
Clean inlet and outlet.
Clean or replace filter
cartridge.
Add water to reach water
level
Do air release as outlined
again
If this does not solve the
rpoblem, refer to the box
below
E6
7. WARRANTY
C
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CM
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CMY
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Wave_Installation and user manual_SWIFT US_OUTLINED AND EMBEDDED.pdf 9 10/09/2021 12:05:03