Wellcare FE-4001 User manual

NECK & SHOULDER
MASSAGER
E209
Model Number FE-4001
USER MANUAL

2
2
Contents
03 Important Safety Instructions
07 Getting Started
08 Product Overview
08 Operation
10 Troubleshooting
11 Specifications

3
3
READ CAREFULLY AND KEEP FOR FUTURE REFERENCE
Read this manual thoroughly before first use, even if you are familiar with this
type of product. The safety precautions enclosed herein reduce the risk of fire,
electric shock and injury when correctly adhered to. Make sure you understand all
instructions and warnings. Keep the manual in a safe place for future reference,
along with any warranty information, your purchase receipt and the original
packaging carton. If you sell or transfer ownership of this product, pass on these
instructions to the new owner of the product.
Always follow basic safety precautions and accident prevention measures,
including the following:
Usage conditions and restrictions
• This product is intended for private use by adults only. It is not suitable for
commercial or trade use. Do not use it for anything other than its intended
purpose, and only use it as described in this manual.
• Bruising can occur regardless of the control setting or pressure applied. Check
treated areas frequently and immediately stop using the device at the first sign of
pain or discomfort.
• Never insert any objects into the ventilation holes of the product.
• This product is NOT intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction concerning
use of the appliance by a person responsible for their safety.
• Supervise children to ensure they do not play with the product. Close
supervision is necessary if the product is used by or near children.
• Do not expose the product to direct sunlight or place it near a heater or other
heat source. Do not use it outdoors.
• Only use the supplied applicators. Do not use any attachment that is not
supplied by the manufacturer.
• Do not use the product while driving, straight after a meal, when drunk, or if
there is risk that you might fall asleep.
Important Safety Instructions

4
4
Important Safety Instructions (Cont.)
Health matters
This product is a non-professional appliance designed to provide a soothing
massage. Do not use it as a substitute for medical attention.
• CAUTION: Consult your doctor prior to using this product:
- if you have any concerns regarding your health, or suffer from an illness that
may give you cause for concern
- if you are pregnant
- if you have a cardiac pacemaker, artificial joints or electronic implants
- if you suffer from one or more of the following illnesses and complaints:
circulation disorders, varicose veins, open wounds, bruises, broken skin,
inflammation of the veins.
• CAUTION: Do NOT use this product:
- to supplement or replace medical treatment — chronic complaints and
symptoms may be made worse
- on swollen or inflamed areas or skin eruptions
- if you suffer from any physical ailment that would limit your capacity to
operate the control
Care, cleaning and storage
• Before cleaning or maintaining the device, make sure it is disconnected from
the power socket.
• Only clean the housing with a soft, dry or slightly damp cloth. Do not use liquid
or aerosol cleaners. Do not use solvent or oil-based cleaners.
• Do not use chemical, steel wool or abrasive cleaners to clean the outside of the
massage seat as these chemicals may damage the finish.
• Store the appliance in a cool and dry indoor area, disconnected from the power
supply and out of direct sunlight. Do not use the product if it has been damaged
or is not working properly.
• Do not attempt to repair, disassemble or modify the product; there are no user-
serviceable parts inside. In case of damage, contact our after sales support
centre.
• Improper installation or misuse may result in the risk of fire, electric shock and
injury. We accept no responsibility for any eventual injury or damage caused by
improper use or noncompliance with these instructions.

5
5
Important Safety Instructions (Cont.)
Electrical safety (charging)
• WARNING: Only use the supplied adaptor to power the appliance. Do not
power the appliance with a different charger. Using the wrong charger can cause
fire or explosion of the battery.
• Voltage: Before connecting, ensure that the electrical voltage and circuit
frequency correspond to those indicated on the rating label.
• Connection/disconnection: To connect the battery charger, insert the power
plug rmly into an appropriate mains socket. To disconnect, grip the power plug
rmly and remove it from the outlet, do not pull on the cord.
• Protect the power cord: Do not kink, strain or damage the power cord
and protect it from sharp edges and heat. A damaged power cord must be
replaced by the manufacturer, an authorised service centre or similarly qualified
personnel in order to avoid a hazard. In case of damage, contact our after sales
support centre for advice.
• Protect from moisture: To protect against electric shock, do not immerse the
cord, plug or the device in water. Do not spill liquids into the device. Do not
allow water to enter the ventilation holes of the device. Ensure your hands are
dry before use.
DANGER - to reduce the risk of electric shock
• DO NOT reach for an appliance that has fallen into water. Unplug it immediately.
• DO NOT use while bathing or in a shower.
• DO NOT place or store the appliance where it can fall or be pulled into a tub or
sink.

6
6
WARNING - to reduce the risk of burns, electric shock, fire or injury
to persons
• An appliance should NEVER be left unattended when plugged in. Unplug from
outlet when not in use, and before putting on or taking off parts or attachments.
• DO NOT operate where aerosol (spray) products are being used or where
oxygen is being administered.
• DO NOT operate under a blanket or pillow. Excessive heating can occur and
cause fire, electric shock, or injury to persons.
• DO NOT carry this appliance by the supply cord or use cord as a handle.
• NEVER operate the appliance with the air openings blocked. Keep the air
openings free of lint, hair, and the like.
• NEVER operate on a soft surface such as a bed or couch where the air openings
may be blocked.
• Not recommended for use by people with diabetes.
• NEVER cover the appliance when it is in operation.
• DO NOT use this product for more than 15 minutes at a time.
• Extensive use could lead to the product’s excessive heating and shorter life.
Should this occur, discontinue use and allow the unit to cool before operating.
• DO NOT use this product before bed. The massage has a stimulating effect and
can delay sleep.
• NEVER use this product while in bed.
• This product should NEVER be used by any individual suffering from any
physical ailment that would limit the user’s capacity to operate the controls or
who has sensory deficiencies in the lower half of their body.
• NEVER use this product in automobiles.
• This appliance is intended for indoor household use only.

7
7
Getting Started
Before first use
• Unpack the product and accessories and ensure all parts of the product are
undamaged and in good working order. Keep the original packaging carton and
materials in a safe place. It will help prevent any damage if the product needs to
be transported in the future, and you can use it to store the product when it is
not in use. In the event that the packaging is to be disposed of, please recycle
all packaging materials where possible.
• Plastic wrapping can be a suffocation hazard for babies and young children,
so ensure all packaging materials are out of their reach and disposed of safely.
• Unwind the cord of the power adaptor to its full length and inspect it for
damage. Do not use the product if any part is damaged or not working
properly. In case of damage, contact our after sales support line for advice.
• Read this manual to familiarise yourself with the product. Pay particular
attention to the safety instructions on the previous pages.

8
8
Operation
Charging the device
• Connect the supplied AC adaptor to
the power connector on the device
and the other to a power outlet.
Product Overview
1
2
3
4
1 Loop handles
2 Power connector : connect the supplied AC adaptor into a power source to turn
the device on.
3 On/Off/Mode button:
• Press once to turn the device on and start auto direction mode with heating.
• Press twice for single direction mode with heating.
• Press three times for single direction without heating.
• Press four times to turn the device off.
4 Massage heads

9
9
Using the device
• Put both your arms through the loop handles and
let the massage heads rest on the back of your
neck comfortably.
• Press the On/Off/Mode button to turn the device
on and start massaging.
• Press once: turn on and start default massage
mode (forward rotation)
• Press twice: reverse massage head rotation + turn
heating function on
• Press three times: turn off heating function
• Press four times: turn device off.
• The device can also be used on other parts of the body. Please ensure both
arms are through the loop handles and both hands are firmly holding on.
• Note: the device has a built-in timer that will automatically switch off after 15
minutes of continuous operation. If you desire to continue to use the device
longer, turn the device off and power on again with the On/Off/Mode button.
For Neck and Shoulders

10
10
Cleaning and care
• Before cleaning the device, make sure it is disconnected from the charging
stand and power source.
• Use a soft, slightly damp sponge or cloth to wipe the device clean. Dry
thoroughly using a dry cloth.
• Do not immerse the device in water or liquid or allow it to become wet.
Storage
• After use, wipe the device clean with a damp cloth.
• Store the device in the original box to keep dust accumulation to a minimum.
Service and repair
• The product contains no user-serviceable parts. Do not attempt to take it
apart, repair or modify it.
• Do not operate the product if it is damaged or working abnormally. Contact
our after sales support centre if a service is required.
Troubleshooting
Problem Solution
Device is not working Ensure the AC adaptor is securely connected to the
power connector on the device and to a power outlet.
Device stopped
working during
massage
The device will automatically shut off after 15 minutes.
Restart the device and resume use.

11
11
Compliance
This appliance has been fully tested and meets all requirements as set out by
standards AS/NZS 60335.2.32 for electrical safety.
The RCM Mark (Regulatory Compliance Mark) indicates that the product
complies with the relevant guidelines of the ACMA as well as corresponding
government requirements for the safety of electrical devices.
E209
Specifications
Power input 12V, 2A
Power consumption 24W
Auto timer 15 minutes
For Technical and Warranty Support
1300 886 649
tempo.org/support
Distributed by Tempo (Aust) Pty Ltd,
PO Box 132, Frenchs Forest NSW 1640

12
Warranty returns
Should you for any reason need to return this product for a warranty
claim, make sure to include all accessories with the product.
Product does not work?
If you encounter problems with this product, or if it fails to perform
to your expectations, make sure to contact our After Sales Support
Centre on (AU) 1300 886 649 or (NZ) 0800 836 761 for advice.
Distributed by Tempo (Aust) Pty Ltd ABN 70 106 100 252
PO BOX 132 Frenchs Forest NSW 1640
Customer Helpline:
(AU) 1300 886 649 (NZ) 0800 836 761
Email: tempo.org/support