Westone Audio UM Series User manual

UM SERIES
OWNER’S MANUAL
UM1 | UM2-RC |UM3X-RC
UM Series Care + Maintenance
Here are a few simple guidelines that can greatly increase your listening enjoyment and
the lifespan of your UM Series monitors:
• Always store your monitors in the provided case.
• In case of poor sound quality due to earwax in the sound bore, use the included wax
removal loop to carefully remove the earwax. Never use any other object to attempt
to remove the earwax as this may result in damage to the monitors and will void the
warranty.
• Do not use the cord to remove the monitors from your ears. This may cause damage
to the cord and result in poor performance. Damage of this nature is not covered by
the warranty.
• Do not expose your monitors to temperature extremes. Avoid strong impacts to your
monitors.
• Wipe down your monitors after each use and never immerse them in water.
Please Note: Moisture in your monitors can cause temporary performance issues. Do not insert your monitors if your ears
are wet. Always dry your ears completely before inserting your monitors. Should you inadvertently allow water or perspi-
ration into the monitors and they quit working, allow to dry completely before attempting to use again. Minor moisture
build-up should dry out and not aect long-term performance. Extended exposure to moisture or submersion
will result in permanent damage (not covered by the warranty).
Listen for a Lifetime!
Please read this important information before using your Westone Audio UM Series monitors.
your ears are trying to give you a warning! These are symptoms normally associated with
a condition known as Temporary Threshold Shift and are an indication of conditions that
could lead to permanent hearing loss.
While no two individuals’hearing sensitivity is exactly the same, there are established
safety guidelines for sound levels versus time of exposure. The chart (see below) is based
on OSHA’s (Occupational Health and Saftey Administration) exposure information for
industry. Remember that these guidelines are based on average hearing sensitivity. Your
sensitivity may be above or below these levels.
lower ambient sound levels approximately 25dB when properly worn. However, the perfor-
protection from ambient sound. We want you listening for a lifetime!
If everything sounds mued or you hear ringing or buzzing after using your eaphones,
The use of any monitors oers benets and risks. Westone Audio’s UM Series monitors can
mance capabilities of the monitors can allow the user to negate the benets of hearing
Remember, personal hearing protection is your responsibility!
Cable Instructions for UM2-RC & UM3X-RC
REMOVAL
REPLACEMENT
HOLD
with each hand
CHECK
if the cable is for the left or
right monitor
MATCH
the cable to the
appropriate monitor
INSERT
the cable into the monitor by
pushing directly into the socket
REMOVE
the cable by pulling at a straightthe earpiece and cable rmly
angle from the socket
Insertion Instructions
Before inserting the monitor, turn down the volume on your sound source and either drape
the cord over your shoulders and down your back, or run the cord down in front. The moni-
tors are marked with a red and blue dot. Red for the right ear, blue for the left.
monitor toward the back of your ear and the cord facing forward, insert the eartip into your
Compress the foam eartip by rolling it between your ngers (g. 1). With the body of the
the monitor, reach over your head with your opposite hand and gently pull up and back on
the top of your ear before inserting the eartip. This helps straighten your ear canal and may
allow for easier insertion. The monitor cord should run over and behind your ear. Hold the
monitor in place for 5 to 10 seconds to allow the foam to expand and conform to the shape of
ear canal before the foam expands back to its original shape (g.2). If you have trouble inserting
your ear canal (g. 3).
Once the monitors and cords are comfortably in place, slide the cable zipper up to the base
of your skull (not too snugly, as this may cause discomfort). This will limit cable movement and
help ensure that your monitors stay in place during use.
COMPRESS EARTIP
the foam eartip; red dot for right,
blue dot for left
INSERT EARTIP
into ear canal before foam
expands, cord facing forward
HOLD IN PLACE
5-10sec; foam will expand and
conform to ear canal
85
90
8hr
4hr
dB
Level
MAXIMUM
Exposure Time
95
100
2hr
1hr
dB
Level
MAXIMUM
Exposure Time
105
110
30mins
15mins
dB
Level
MAXIMUM
Exposure Time
westoneaudio.com
FIG. 1 FIG. 2 FIG. 3

Important Information
Used wisely, your new monitors will provide years of enjoyment.
Noise-induced hearing loss is preventable but often undetected until it is too late. Westone
Audio and the Electronic Industries Association’s Consumer Electronics Group recommend
you avoid prolonged exposure to excessive noise. Used responsibly, your UM Series monitors
can help prevent noise-induced hearing loss. If you have questions, contact your audiologist
or hearing care professional.
Be sure to observe the following guidelines:
• Do not turn up the volume so high that you can’t hear what’s around you.
• You should use extreme caution or temporarily discontinue use in potentially hazardous
Do not use while operating a motorized vehicle as it may create a trac hazard and is
situations.
•
illegal in many areas.
If you would like more information or would like to purchase other
Westone Audio products and accessories, please call 949-793-8136
or visit us at www.westoneaudio.com
Limited Product Warranty
Westone Audio warrants this product to be free of defects in material or workmanship for a
period of two (2) years from the date of original retail purchase. This warranty is available only
to the original purchaser, and only if purchased from an authorized Westone Audio distributor
or reseller. If your product is found to be defective during the warranty period, Westone Audio
will, at its sole option, either repair the product or replace the product with a new or factory
reconditioned or substantially equivalent model. This limited warranty does not apply to loss,
theft, or any defects attributable to damage beyond the reasonable control of Westone Audio
anyone other than Westone Audio.
This warranty applies only to the external shell of the product, the internal components
and cable. The carrying case, cleaning tool, any adapters and other included accessories are
warranteed for 90 days. Ear tips are not covered by the warranty.
Repair/Replacement Warranty
This Limited Warranty shall apply to any repair, replacement part or replacement product for
the remainder of the original warranty period or for ninety (90) days, whichever period of time is
greater. Any parts orproduct replaced under warranty will become the property of Westone Audio.
Requesting Warranty Support
by earwax and that the unit is completely dry. Performing these simple troubleshooting
steps could solve the problem and eliminate the need for factory service.
thirty (30) days after retail purchase.
including damage caused by abuse, misuse, misapplication or modications performed by
If your product is not functioning properly, rst ensure that the sound bore is not blocked
Valid warranty claims are generally processed through the point of purchase during the rst
Professional Heritage
Based in the plains of Fort Worth, Texas, Westone Audio has over 50
years experience delivering custom in-ear solutions for demanding
professional applications.
We’ve spent over two decades creating custom in-ear monitors for sound
engineers and elite musicians. Westone Audio brings this expertise and rich
heritage to you in the UM Series earphone.
Westone Audio, Inc.
General Customer Service Phone Number:
949-793-8136
General Customer Service Email:
[e-mail]
Customs’ Phone Number:
817-554-9708
Customs’ Email:
[e-mail]
Address:
14301 FAA Blvd Suite 105 Fort Worth, TX 6155 USA
www.westoneaudio.com
At Westone Audio, we value your satisfaction.
If you have any questions, please contact us by email at
[email protected] or call 949-793-8136.
United States & Canada
If it is necessary to return your product to Westone Audio for warranty or post-warranty
service, contact Westone Audio to request a return merchandise authorization (RMA) number.
You may call 949-793-8136 or go to https://westoneaudio.com/productreturn to submit a
Product Return Request Form. Please note you will be required to submit reasonable proof of
purchase date, ownership, and that the product was purchased from an authorized Westone
Audio retailer. Once you receive your RMA number, package the product securely to prevent
damage in transit, include the documentation, and send prepaid and insured through a
trackable shipping carrier to:
Westone Audio, Inc.
Attn: Music Returns Dept.
14301 FAA Blvd Suite 105
Fort Worth, TX 76155
USA
Westone Audio will be responsible for shipping to the consumer after warranty repair/
replacement only. The customer is responsible for all shipping/handling charges related to
returning the product to Westone Audio.
International
The warranty on this product if it is sold to a consumer outside of the United States and Canada
shall comply with applicable law. To obtain warranty service, contact the dealer from which you
purchased or the distributor that suppliedthis product. Additional charges and limitations may apply.
If purchased through an authorized Westone Audio retailer, but not through the local distributor or
distributor’s network, contact Westone Audio directly (see United States & Canada instructions
above). If purchased in an international location without a Westone Audio distributor, contact
Westone Audio directly (see United States & Canada instructions above).
Register Online Today to Extend your Warranty
two additional years.
Registration Card:
https://westoneaudio.com/productregistration
Complete the registration card within the rst 90 days of purchase to extend your warranty
Limitation of Liability
for a particular purpose to the maximum extent permissible by law. Westone Audio shall not be
Westone Audio disclaims any and all implied warranties, warranties of merchantability and tness
liable for any special, incidental or consequential damages caused by the use, misuse, or
inability to use this product. If purchased under a government contract, those contract
terms supersede terms stated herein. In some locations, implied warranties cannot be
limited. Under certain conditions, these limitations or exclusions may therefore not apply to
you. This warranty replaces all other warranties for this product.