Whirlpool IFW Series Administrator guide

IFW Series Error Code
List and Diagnostic
Codes

Error Code Description Where to Check How to resolve the problem
The washer does
not work at all
•Check if the Power Cord is securely plugged in.
•Press the POWER ON/OFF button.
•Press the PRESET button
•Check whether power failure occurs.
•Check whether the fuse or circuit breaker has
been activated.
E11
Water does not flow
into the Wash/Spin
Tub or water flow is
slim.
•Whether the faucet be opened.
•Whether the water supply hose or the metal
filter in the water inlet has been blocked.
•Whether the water is out of supply.
Check and resolve the problem,
then press START/PAUSE for one
time to restart the washer.
E12
Water does not
drain out.
•The height of drain hose is more than 100m.
•Whether the Drain Hose is inverted.
•Whether the Drain Hose is blocked by scrap of
lint.
•Whether the Drain Hose is too long.
Check and resolve the problem,
then press START/PAUSE for one
time to restart the washer.
HDoor fails to open •Whether the temperature of water exceeded
40°C.
•Whether the temperature of water in washing
process exceeded 40°C.
The door will open
automatically as soon as the
temperature is below 40°C.
U3 Failure to spin •Whether the washing machine is positioned
steadily
•Whether the load is too big or too heavy
•Whether the load for spinning is too few
•Whether the blanket has been rolled into a ball
When the load is too little, add 2-3
pieces of clothes, then check the
machine, close the door and press
START/PAUSE button once to restart
the machine.
U4 Door cannot be
closed
Close the door with the “door lock”
light on, and then press
“START/PAUSE” button, the machine
will run.

# Error Code Root Cause Error
1E901
When the bubble finally detected excessive
dehydration or the load is too large, after adjustment
still detects excessive foam or the load is too large;
detecting the input current is too large
2U3 Final dehydration detected eccentric too large, the
adjustment is still detected too eccentric
3U4 Door locker abnormal
4HBarrel temperature is high, for cooling process, the
temperature is lowered to unlock
5O3H High barrel ozone concentration, ozone decomposition
wait to unlock the safe concentration
6E11 When the water fill ,It does not reached the set level
within a predetermined time
7E12 When draining, reset level not reached within a
predetermined time
8EC2 Water heating thermistor short circuit or disconnection
9EC3 Dehumidification water thermistor short circuit or
disconnection
10 EC5 Drying duct thermistor short circuit or disconnection
11 EA1 Abnormal water level sensor
12 EA2 Unusual high water level during wash, rinse cycle
13 EA3 The water level is higher than the set level during spin
14 EF2 After power-up, the zero-crossing signal is not received
15 EU Power outage, do not open the power relay off
# Error Code Root Cause Error
16 E7C When heated ,the heater did not work properly
17 E6C When no heating , It detects abnormal water heating
pipe work
18 EC6 When not in the drying process, the drying heating
pipe detected abnormal operation
19 EC7 When drying, drying heating pipe is detected is not
working properly (detection PCB)
20 E00 No normal ozone generator
21 E01 Ozone generator abnormal operation
22
777 Displaying the received signal is less than the master
communication
Ed2 Master displays the communication signal can not be
received
Ed1 Master and inverter communication error
23 E902 Power supply voltage is too high
24 E904 Power supply voltage is too low
25 E908 Motor fail
26 E910 Frequency part of the current detecting abnormal
27 E920 IPM abnormality
28 E940 Hall signal abnormality

E11 Does the inlet valve vibrate during
filling cycle?
Is the faucet turned on? Turn the faucet on
Is the valve assembly
blocked?
Is the wiring correct?
Clean the inlet valve or
the metal filter
Arrange the wiring
correctly
The 3 red chips power terminal.
Is there 0V voltage between the
orange-gray lines when the valve
assembly rest?
Is there 220VAC between the
orange-gray line?
Replace the valve
assembly
Replace the control circuit
board
Yes
Yes
Yes
Yes
Yes
No
No
No
No
Water does not
flow into the
Wash/Spin Tub or
water flow is very
little.

E12 Is the drainage outlet of the user's home
blocked?
Is that blocked at the drain pipe?
Is the drainage pipe
Smooth?
Clean
Is the yellow 3 chip power
terminal of the control circuit
board loss?（drain valve）
Does the drain valve closed in
drainage and spinning?
Is there the foreign matter
in the drain system？
Clear out the drain pipe
system
The 3 yellow chip power
terminals.
When the drain valve works, is
there 220VAC between the blue-
violet lines?
When the drain valve turns off,
is there 220VAC voltage
between the blue-black lines?
Clear out the foreign
matter in drain valve
Replace the control circuit
board
Yes
Yes
Yes
Yes
No
No
No
No
Washer is not
draining
No
Replace drain valve
Replace drain valve
Yes
No

EA1 Replace display board
The water level sensor's
damage is few
Replace the water level
sensor
Abnormal
condition of water
level sensor

HOW TO LAUNCH THE DIAGNOSTIC TEST
1. Hold “ Delay Start”
2. Push “ Power”
3. Push “ Start/Pause” three times ( 100ms
interval)
4. Push : “Delay Start “
5. Push “ Express wash”
6. Push “ Rinse”
7. Push “ Temp”
8. Push ”Spin Speed”
9. Push “ Start/Pause”
10. Hold “ Delay Start “ 0.8 seconds

HOW TO LAUNCH THE SERVICE DIAGNOSTIC TEST
1. Hold “ Rinse”
2. Push “ Power “
3. Push “ Start/Pause” three times ( 100ms
interval)
4. Push “ Delay Start “ until “ 00 “
5. Push “Express Wash “ to show
“01” Push “Start” Drum rotate
CCW & CW
“02” Push “Start” Force spin
“03” Push “Start“ Balance check
6. When step 4 shows “00“, turn “6th Sense”
knob to “Down“ and then ”Start” to force
fill water (check water valve)

HOW TO FORCE WATER FILL
1. Hold “ Rinse”
2. Push “ Power “
3. Push “ Start/Pause” three times
( 100ms interval)
4. Push “ Delay Start “ until “ 00 “
5. Turn the knob to “Down”
6. Press Start