White Mountain Hearth VFHS-20R-4 Quick start guide

Page 116717-2-0605
INSTALLATION INSTRUCTIONS
AND
OWNER'S MANUAL
This is an unvented gas-fired heater. It uses air
(oxygen) from the room in which it is installed.
Provisions for adequate combustion and ventila-
tion air must be provided. Refer to page 6.
WARNING: If not installed, operated and main-
tained in accordance with the manufacturer's
instructions, this product could expose you to
substances in fuel or from fuel combustion which
can cause death or serious illness.
WATER VAPOR: A BY-PRODUCT OF
UNVENTED ROOM HEATERS
Water vapor is a by-product of gas combustion. An
unvented room heater produces approximately
one (1) ounce (30ml) of water for every 1,000
BTU's (.3KW's) of gas input per hour. Refer to
page 6.
WARNINGS
If the information in this manual is not followed
exactly, a fire or explosion may result causing
property damage, personal injury or loss of
life.
– Do not store or use gasoline or other flam-
mable vapors and liquids in the vicinity of
this or any other appliance.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not
use any phone in your building.
• Immediately call your gas supplier from
neighbor’s phone. Follow the gas supplier’s
instructions.
• If you cannot reach your gas supplier, call
the fire department.
– Installation and service must be performed
by a qualified installer, service agency or the
gas supplier.
This appliance may be installed in an
aftermarket, permanently located,
manufactured (mobile) home, where not
prohibited by local codes.
This appliance is only for use with the type
of gas indicated on the rating plate. This
appliance is not convertible for use with
other gases.
The Vail Vent-Free Gas Fireplaces UNVENTED
GAS FIREPLACE
MODELS
VFHS-20R-4
VFHS-20/10T-4
EFFECTIVE DATE
JUNE 2005
INSTALLER: Leave this manual with the
appliance.
CONSUMER: Retain this manual for future
reference.

Page 2 16717-2-0605
SECTION PAGE
Important Safety Information .....................................................................................................................3
Safety Information for Users of LP Gas ......................................................................................................4
Introduction ..................................................................................................................................................5
Specifications ...............................................................................................................................................6
Water Vapor: A By-Product of Unvented Room Heaters .............................................................................6
Provisions for Adequate Combustion and Ventilation Air ...................................................................... 6-7
Gas Supply ...................................................................................................................................................8
Clearances ...................................................................................................................................................9
Combustible Material ..................................................................................................................................9
Installation of Fireplace Into Mantel ..........................................................................................................10
Built-In Fireplace Installation ....................................................................................................................11
Placement of Glowing Embers ( Rock Wool) ............................................................................................12
Operation Instructions/Flame Appearance .................................................................................................12
VFHS-20R Lighting Instructions ..............................................................................................................13
VFHS-20/10T Lighting Instructions .........................................................................................................14
Pilot Flame Characteristics ................................................................................................................. 15-16
Main Burner and Thermostat Operation ...................................................................................................16
VFHS-20T Conversion to VFHS-10T for Bedroom Installation ...............................................................16
Wiring .......................................................................................................................................................17
Troubleshooting .........................................................................................................................................18
Parts List ....................................................................................................................................................19
How to Order Repair Parts .........................................................................................................................19
Parts View .................................................................................................................................................20
Optional Brick Liner Installation Instructions ...........................................................................................21
Optional Blower Installation Instructions ........................................................................................... 22-25
Service Notes ....................................................................................................................................... 26-28
TABLE OF CONTENTS

Page 316717-2-0605
When used without adequate combustion and ventilation air,
heater may give off CARBON MONOXIDE, an odorless,
poisonous gas.
Do not install heater until all necessary provisions are
made for combustion and ventilation air. Consult the writ-
ten instructions provided with the heater for information
concerning combustion and ventilation air. In the absence
of instructions, refer to the National Fuel Gas Code, ANSI
Z223.1, Section 5.3 or applicable local codes.
This heater is equipped with a PILOT LIGHT SAFETY
SYSTEM designed to turn off the heater if not enough fresh
air is available.
DO NOT TAMPER WITH PILOT LIGHT SAFETY
SYSTEM!
If heater shuts off, do not relight until you provide fresh air.
If heater keeps shutting off, have it serviced. Keep burner and
control compartment clean.
CARBON MONOXIDE POISONING MAY LEAD
TO DEATH.
Early signs of carbon monoxide poisoning resemble the flu,
with headache, dizziness and/or nausea. If you have these
signs, heater may not be working properly. Get fresh air at
once! Have heater serviced.
Some people — pregnant women, persons with heart or lung
disease, anemia, those under the influence of alcohol , those
at high altitudes — are more affected by carbon monoxide
than others.
The pilot light safety system senses the depletion of oxygen at
its location. If this heater is installed in a structure having a
high vertical dimension, the possibility exists that the oxygen
supply at the higher levels will be less than that at the heater.
In this type of application, a fan to circulate the structure
air will minimize this effect. The use of this fan will also im-
prove the comfort level in the structure. When a fan is used
to circulate air, it should be located so that the air flow is not
directed at the burner.
WARNING
• An unvented room heater having an input rating of
more than 6,000 Btu per hour shall not be installed in a
bathroom.
• An unvented room heater having an input rating of more
than 10,000 Btu per hour shall not be installed in a bedroom
or bathroom.
• Due to high temperatures, the appliance should be located
out of traffic and away from furniture and draperies.
• Children and adults should be alerted to the hazard of
high surface temperature and should stay away to avoid
burns or clothing ignition.
• Young children should be carefully supervised when they
are in the same room with the appliance.
• Do not place clothing or other flammable material on or
near the appliance.
• Installation and repair should be done by a QUALIFIED
SERVICE PERSON. This appliance should be inspected
before use and at least annually by a professional service
person. More frequent cleaning may be required due to
excessive lint from carpeting, bedding materials, etc. It
is imperative that control compartments, burners and
circulating air passageways of the appliance be kept
clean.
• DO NOT use this fireplace if any part has been under
water. Immediately call a qualified service technician to
inspect the fireplace and to replace any part of the control
system and any gas control which has been under water.
• You must operate fireplace with fireplace screen closed in
place. Do not close glass doors while operating heater.
• Do not place trash, logs or other articles on the log set
during operation.
• During manufacturing, fabricating and shipping, various
components of this appliance are treated with certain oils,
films or bonding agents. These bonding agents are not
harmful but may produce annoying smoke and smells as
they are burned off during initial operation of the appliance.
This is a normal temporary occurrence. A window should
be opened during the initial bake out period.
• Correct installation of the ceramic fiber logs, proper
location of the fireplace and annual cleaning are necessary
to avoid potential problems with sooting. Sooting, resulting
from improper installation or operation, can settle on
surfaces outside the fireplace. See instructions for proper
installation.
• WARNING: Do not allow fans to blow directly into
the fireplace. Avoid any drafts that alter burner flame
patterns.
• WARNING: Do not use a blower insert, heat exchanger
insert or other accessory not approved for use with this
heater.
• WARNING! This fireplace needs fresh air for ventilation
to operate properly. This fireplace has an ODS (oxygen
depletion sensor) which will shut off the fireplace if adequate
fresh air is not available.
• Keep appliance area clear and free from combustible
materials, gasoline and other flammable vapors and
liquids.
THIS IS A HEATING APPLIANCE
IMPORTANT SAFETY INFORMATION

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Some people cannot smell well. Some people cannot smell the
odor of the chemical put into the gas. You must find out if
you can smell the odorant in propane. Smoking can decrease
your ability to smell. Being around an odor for a time can affect
your sensitivity or ability to detect that odor. Sometimes other
odors in the area mask the gas odor. People may not smell the
gas odor or their minds are on something else. Thinking about
smelling a gas odor can make it easier to smell.
The odorant in LP-gas is colorless, and it can fade under some
circumstances. For example, if there is an underground leak, the
movement of the gas through soil can filter the odorant. Odorants
in LP-Gas also are subject to oxidation. This fading can occur if
by point with the members of your household. Someday
when there may not be a minute to lose, everyone's safety
will depend on knowing exactly what to do. If, after read-
ing the following information, you feel you still need more
information, please contact your gas supplier.
Propane (LP-Gas) is a flammable gas which can cause fires
and explosions. In its natural state, propane is odorless and
colorless. You may not know all the following safety precau-
tions which can protect both you and your family from an
accident. Read them carefully now, then review them point
there is rust inside the storage tank or in iron gas pipes.
The odorant in escaped gas can adsorb or absorb onto or into
walls, masonry and other materials and fabrics in a room. That
will take some of the odorant out of the gas, reducing its odor
intensity.
LP-Gas may stratify in a closed area, and the odor intensity
could vary at different levels. Since it is heavier than air, there
may be more odor at lower levels. Always be sensitive to the
slightest gas odor. If you detect any odor, treat it as a serious
leak. Immediately go into action as instructed earlier.
• Learn to recognize the odor of LP-gas. Your local LP-Gas
Dealer can give you a "Scratch and Sniff" pamphlet. Use it
to find out what the propane odor smells like. If you suspect
that your LP-Gas has a weak or abnormal odor, call your
LP-Gas Dealer.
• If you are not qualified, do not light pilot lights, perform
service, or make adjustments to appliances on the LP-Gas
system. If you are qualified, consciously think about the
odor of LP-Gas prior to and while lighting pilot lights or
performing service or making adjustments.
• Sometimes a basement or a closed-up house has a musty
smell that can cover up the LP-Gas odor. Do not try to light
pilot lights, perform service, or make adjustments in an area
where the conditions are such that you may not detect the
odor if there has been a leak of LP-Gas.
• Odor fade, due to oxidation by rust or adsorption on walls
of new cylinders and tanks, is possible. Therefore, people
should be particularly alert and careful when new tanks or
cylinders are placed in service. Odor fade can occur in new
tanks, or reinstalled old tanks, if they are filled and allowed
to set too long before refilling. Cylinders and tanks which
have been out of service for a time may develop internal rust
which will cause odor fade. If such conditions are suspected
to exist, a periodic sniff test of the gas is advisable. If you
have any question about the gas odor, call your LP-gas
dealer. A periodic sniff test of the LP-gas is a good safety
measure under any condition.
• If, at any time, you do not smell the LP-Gas odorant and you
think you should, assume you have a leak. Then take the same
immediate action recommended above for the occasion when
you do detect the odorized LP-Gas.
• If you experience a complete "gas out," (the container is un-
der no vapor pressure), turn the tank valve off immediately.
If the container valve is left on, the container may draw in
some air through openings such as pilot light orifices. If this
occurs, some new internal rusting could occur. If the valve is
left open, then treat the container as a new tank. Always be
sure your container is under vapor pressure by turning it off
at the container before it goes completely empty or having
it refilled before it is completely empty.
• Do not operate electric switches, light matches, use your
phone. Do not do anything that could ignite the gas.
• Get everyone out of the building, vehicle, trailer, or area.
Do that IMMEDIATELY.
• Close all gas tank or cylinder supply valves.
• LP-Gas is heavier than air and may settle in low areas such
as basements. When you have reason to suspect a gas leak,
keep out of basements and other low areas. Stay out until
firefighters declare them to be safe.
• Use your neighbor's phone and call a trained LP-Gas service
person and the fire department. Even though you may not
continue to smell gas, do not turn on the gas again. Do not
re-enter the building, vehicle, trailer, or area.
• Finally, let the service man and firefighters check for escaped
gas. Have them air out the area before you return. Properly
trained LP-Gas service people should repair the leak, then
check and relight the gas appliance for you.
SOME POINTS TO REMEMBER
NO ODOR DETECTED - ODOR FADE
LP-GAS WARNING ODOR
If a gas leak happens, you should be able to smell the gas because of the odorant put in the LP-Gas.
That's your signal to go into immediate action!
SAFETY INFORMATION FOR USERS OF LP-GAS

Page 516717-2-0605
an Unvented Room Heater and should be installed according to
these instructions.
Any alteration of the original design, installed other than
as shown in these instructions or use with a type of gas not
shown on the rating plate is the responsibility of the person
and company making the change.
Important
All correspondence should refer to complete Model Number,
Serial Number and type of gas.
Attention: During initial use of ceramic log you will detect
an odor as the ceramic log is cured. Also, during the curing
process the ceramic log will burn with a yellow flame.
Notice: During initial firing of this unit, its paint will bake out,
and smoke will occur. To prevent triggering of smoke alarms,
ventilate the room in which the unit is installed.
Installation on Rugs and Tile
If this appliance is installed directly on carpeting, tile or other
combustible material other than wood flooring the appliance shall
be installed on a metal or wood panel extending the full width and
depth of the appliance.
The base referred to above does not mean the fire-proof base as
used on wood stoves. The protection is for rugs that are extremely
thick and light colored tile.
Solid-fuels shall not be burned in a masonry or UL 127 factory-
built fireplace in which an unvented room heater is installed.
Qualified Installing Agency
Installation and replacement of gas piping, gas utilization equip-
ment or accessories and repair and servicing of equipment shall
be performed only by a qualified agency. The term "qualified
agency" means any individual, firm, corporation or company
which either in person or through a representative is engaged in
and is responsible for (a) the installation or replacement of gas
piping or (b) the connection, installation, repair or servicing of
equipment, who is experienced in such work, familiar with all
precautions required and has complied with all the requirements
of the authority having jurisdiction.
State of Massachusetts: The installation must be made by a
licensed plumber or gas fitter in the Commonwealth of Mas-
sachusetts.
Sellers of unvented propane or natural gas-fired supplemental
room heaters shall provide to each purchaser a copy of 527
CMR 30 upon sale of the unit.
In the State of Massachusetts, unvented propane and natural
gas-fired space heaters shall be prohibited in bedrooms and
bathrooms.
The installation must conform with local codes or, in the absence of
local codes, with the National Fuel Gas Code, ANSI Z223.1.*
*Available from the American National Standards Institute, Inc. 1430 Broadway,
New York, N.Y. 10018.
High Altitudes
For altitudes/elevations above 2,000 feet (610m), ratings should be
reduced at the rate of 4 percent for each 1,000 feet (305m) above
sea level. Contact the manufacturer or your gas company before
changing spud/orifice size.
WARNING: Failure to keep the primary air opening(s)
of the burner(s) clean may result in sooting and property
damage.
Instructions to Installer
1. Installer must leave instruction manual with owner after
installation.
2. Installer must have owner fill out and mail warranty card
supplied with unvented room heater.
3. Installer should show owner how to start and operate unvented
room heater.
Always consult your local Building Department regarding regu-
lations, codes or ordinances which apply to the installation of an
unvented room heater.
This appliance may be installed in an aftermarket* manufactured
(mobile) home, where not prohibited by state or local codes.
*Aftermarket: Completion of sale, not for purpose of resale, from
the manufacturer.
This appliance is only for use with the type of gas indicated on
the rating plate. This appliance is not convertible for use with
other gases.
Well Head Gas Installations
Some natural gas utilities use "well head" gas. This may affect the
Btu output of the unit. Contact the gas company for the heating
value. Contact the manufacturer or your gas company before
changing spud/orifice size.
WARNING: ANY CHANGE TO THIS HEATER OR ITS
CONTROLS CAN BE DANGEROUS.
Improper installation or use of the heater can cause seri-
ous injury or death from fire, burns, explosion or carbon
monoxide poisoning.
Operation
This unvented fireplace requires no outside venting. This unvented
fireplace is designed for vent-free operation with flue damper
closed. State and local codes in some areas prohibit the use of
unvented fireplace.
VFHS-20R Millivolt Control
The valve regulator controls the burner pressure which should be
checked at the pressure test point. Turn captured screw counter
clockwise 2 or 3 turns and then place tubing to pressure gauge
over test point (Use test point “A” closest to control knob). After
taking pressure reading, be sure and turn captured screw clockwise
firmly to re-seal. Do not over torque. Check for gas leaks.
Millivolt System, VFHS-20R Only
When you ignite the pilot, the thermocouple produces millivolts
(electrical current) which energizes the magnet in the gas valve.
After 30 seconds to 1 minute time period you can release the
gas control knob and the pilot will stay ON. Allow your pilot
flame to operate an additional one (1) to two (2) minutes before
you turn the gas control knob from the PILOT position to the
ON position. This time period allows the millivolts (electrical
current) to build-up to a sufficient level allowing the gas control
to operate properly.
WARNING: This appliance is equipped for (natural gas or propane)
gas. Field conversion is not permitted.
General Information
This series is design certified in accordance with American National
Standard Z21.11.2 by the Canadian Standards Association as
INTRODUCTION

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Model VFHS-20R VFHS-20/10T
Input Maximum 20,000 20,000/10,000
Minimum 14,000 7,000/7,000
Minimum Firebox Opening
Height 26 3/4" 26 3/4"
Depth 11 1/4" 11 1/4"
Front Width 23 1/4" 23 1/4"
Rear Width 17 1/4" 17 1/4"
Gas Inlet 3/8" 3/8"
SPECIFICATIONS
Accessories
VFS-BK Automatic Blower
EHL-24-1 Brick Liner
VPP1A-22 Aged Brick Liner
Accessories For VFHS-20R Only
FRBC-1 Battery Operated Remote Control
FRBTC-1 Battery Operated Remote Control
w/Thermostat
FREC-1 Electric Remote Control
FWS-1 Wall Switch
GWSG-T Wall Thermostat, Millivolt
TMV Wall Thermostat, Millivolt - Reed Switch
TRW Wireless Remote Wall Thermostat
Water vapor is a by-product of gas combustion. An unvented room
heater produces approximately one (1) ounce (30ml) of water for
every 1,000 BTU's (.3KW's) of gas input per hour. .
Unvented room heaters are recommended as supplemental heat (a
room) rather than a primary heat source (an entire house). In most
supplemental heat applications, the water vapor does not create a
problem. In most applications, the water vapor enhances the low
humidity atmosphere experienced during cold weather.
The following steps will help insure that water vapor does not
become a problem.
1. Be sure the heater is sized properly for the application, including
ample combustion air and circulation air.
2. If high humidity is experienced, a dehumidifier may be used
to help lower the water vapor content of the air.
3. Do not use an unvented room heater as the primary heat
source.
This heater shall not be installed in a confined space or unusually
tight construction unless provisions are provided for adequate
combustion and ventilation air.
The National Fuel Gas Code defines a confined space as a space
whose volume is less than 50 cubic feet per 1,000 Btu per hour
(4.8m3 per kw) of the aggregate input rating of all appliances
installed in that space and an unconfined space as a space whose
volume is not less than 50 cubic feet per 1,000 Btu per hour (4.8
m3 per kw) of the aggregate input rating of all appliances installed
in that space. Rooms communicating directly with the space in
which the appliances are installed, through openings not furnished
with doors, are considered a part of the unconfined space.
Unusually Tight Construction
The air that leaks around doors and windows may provide enough
fresh air for combustion and ventilation. However, in buildings
of unusually tight construction, you must provide additional fresh
air.
Unusually tight construction is defined as construction
where:
a. Walls and ceilings exposed to the outside atmosphere have
a continuous water vapor retarder with a rating of one perm
or less with openings gasketed or sealed, and
b. Weatherstripping has been added on openable windows and
doors, and
c. Caulking or sealants are applied to areas such as joints
around window and door frames, between sole plates and
floors, between wall-ceiling joints, between wall panels,
at penetrations for plumbing, electrical, and gas lines, and
at other openings.
If your home meets all of the three criteria above, you must
provide additional fresh air. See “Ventilation Air From
Outdoors,” page 7.
Determining if You Have a Confined or Unconfined Space
Use this worksheet to determine if you have a confined or unconfined
space.
Space: Includes the room in which you will install heater plus
any adjoining rooms with doorless passageways or ventilation
grills between the rooms.
1. Determine the volume of the space (length x width x height).
Length x Width x Height = cu. ft. (volume
of space)
Example: Space size 16 ft. (length) x 10 ft. (width) x 8 ft. (ceiling
height) = 1,280 cu. ft. (volume of space)
If additional ventilation to adjoining room is supplied with
grills or openings, add the volume of these rooms to the total
volume of the space.
2. Divide the space volume by 50 cubic feet to determine the
maximum BTU/Hr the space can support.
(volume of space) ÷ 50 cu. ft. = (maximum
BTU/Hr the space can support)
Example: 1,280 cu. ft. (volume of space) ÷ 50 cu. ft. = 25.6
or 25,600 (maximum BTU/Hr the space can
support)
WATER VAPOR: A BY-PRODUCT OF UNVENTED ROOM HEATERS
PROVISIONS FOR ADEQUATE COMBUSTION & VENTILATION AIR

Page 716717-2-0605
3. Add the BTU/Hr of all fuel burning appliances in the space.
Vent-free heater BTU/Hr
Gas water heater BTU/Hr
Gas furnace BTU/Hr
Vented gas heater BTU/Hr
Gas fireplace logs BTU/Hr
Other gas appliances* + BTU/Hr
Total = BTU/Hr
Example: Vented gas heater 20,000 BTU/Hr
Vent-free heater + 18,000 BTU/Hr
Total = 38,000 BTU/Hr
*Do not include direct-vent gas appliances. Direct vent draws
combustion air from the outdoors and vents to the outdoors.
4. Compare the maximum BTU/Hr the space can support with
the actual amount of BTU/Hr used.
BTU/Hr (maximum the space can support)
BTU/Hr (actual amount of BTU/Hr used)
Example:
25,600 BTU/Hr (maximum the space can support)
38,000 BTU/Hr (actual amount of BTU/Hr used)
Warning: If the area in which the heater may be operated is smaller
than that defined as an unconfined space or if the building is of
unusually tight construction, provide adequate combustion and
ventilation air by one of the methods described in the National Fuel
Gas Code, ANSI Z223.1, Section 5.3 or applicable local codes.
The space in the above example is a confined space because the
actual BTU/Hr used is more than the maximum BTU/HR the
space can support. You must provide additional fresh air. Your
options are as follows:
A. Rework worksheet, adding the space of an adjoining room. If
the extra space provides an unconfined space, remove door to
adjoining room or add ventilation grills between rooms. See
Ventilation Air From Inside Building.
B. Vent room directly to the outdoors. See Ventilation Air From
Outdoors.
C. Install a lower BTU/Hr heater, if lower BTU/Hr size makes
room unconfined.
If the actual BTU/Hr used is less than the maximum BTU/Hr the
space can support, the space is an unconfined space. You will need
no additional fresh air ventilation.
WARNING: You must provide additional ventilation air
in a confined space.
VENTILATION AIR
Ventilation Air From Inside Building
This fresh air would come from an adjoining unconfined space.
When ventilating to an adjoining unconfined space, you must
provide two permanent openings: one within 12" of the ceiling
and one within 12" of the floor on the wall connecting the two
spaces (see options 1 and 2, Figure 1). You can also remove door
into adjoining room (see option 3, Figure 1). Each ventilation grill
or opening shall have a minimum free area of one square inch
per 1,000 BTUH of the total input rating of the gas equipment in
the confined space.
Figure 1
WARNING: Rework worksheet, adding the space of the
adjoining unconfined space. The combined spaces must have
enough fresh air to supply all appliances in both spaces.
Ventilation Air From Outdoors
Provide extra fresh air by using ventilation grills or ducts. You must
provide two permanent openings: one within 12" of the ceiling
and one with 12" of the floor. Connect these items directly to the
outdoors or spaces open to the outdoors. These spaces include
attics and crawl spaces. In most cases for direct communication
with the outdoors or direct communication through a vertical duct
a free area opening of one square inch per 4,000 BTUH of heater
input rating for each grill. If a horizontal duct is used, a grill free
area or duct opening shall have a free area opening of one square
inch per 2,000 BTUH for each grill. Follow the National Fuel
Code NFPA 54/ANSI Z223.1, Section 5.3 Air for Combustion and
Ventilation for required size of ventilation grills or ducts.
IMPORTANT: Do not provide openings for inlet or outlet air into
attic if attic has a thermostat-controlled power vent. Heated air
entering the attic will activate the power vent.
Figure 2

Page 8 16717-2-0605
GAS SUPPLY
Check all local codes for requirements, especially for the size and
type of gas supply line required.
Recommended Gas Pipe Diameter
Pipe Length Schedule 40 Pipe Tubing, Type L
(Feet) Inside Diameter Outside Diameter
Nat. L.P. Nat. L.P.
0-10 1/2" 3/8" 1/2" 3/8"
12.7mm 9.5mm 12.7mm 9.5mm
10-40 1/2" 1/2" 5/8" 1/2"
12.7mm 12.7mm 15.9mm 12.7mm
40-100 1/2" 1/2" 3/4" 1/2"
12.7mm 12.7mm 19mm 12.7mm
100-150 3/4" 1/2" 7/8" 3/4"
19m 12.7mm 22.2mm 19mm
Note: Never use plastic pipe. Check to confirm whether your local
codes allow copper tubing or galvanized.
Note: Since some municipalities have additional local codes, it is
always best to consult your local authority and installation code.
Installing a New Main Gas Cock
Each appliance should have its own manual gas cock.
In the state of Massachusetts the gas cock must be a T handle
type.
A manual main gas cock should be located in the vicinity of
the unit. Where none exists, or where its size or location is not
adequate, contact your local authorized installer for installation
or relocation.
Compounds used on threaded joints of gas piping shall be resistant
to the action of liquefied petroleum gases. The gas lines must be
checked for leaks by the installer. This should be done with a soap
solution watching for bubbles on all exposed connections, and if
unexposed, a pressure test should be made.
Never use an exposed flame to check for leaks. Appliance must
be disconnected from piping at inlet of control valve and pipe
capped or plugged for pressure test. Never pressure test with
appliance connected; control valve will sustain damage!
A gas valve and ground joint union should be installed in the gas
line upstream of the gas control to aid in servicing. It is required
by the National Fuel Gas Code that a drip line be installed near
the gas inlet. This should consist of a vertical length of pipe tee
connected into the gas line that is capped on the bottom in which
condensation and foreign particles may collect.
The use of the following gas connectors is recommended:
— ANS Z21.24 Appliance Connectors of Corrugated Metal
Tubing and Fittings
— ANS Z21.45 Assembled Flexible Appliance Connectors of
Other Than All-Metal Construction
The above connectors may be used if acceptable by the authority
having jurisdiction. The state of Massachusetts requires that a
flexible appliance connector cannot exceed three feet in length.
Pressure Testing of the Gas Supply System
1. To check the inlet pressure to the gas valve, a 1/8" (3mm)
N.P.T. plugged tapping, accessible for test gauge connection,
must be placed immediately upstream of the gas supply
connection to the appliance.
2. The appliance and its individual shutoff valve must be
disconnected from the gas supply piping system during any
pressure testing of that system at test pressures in excess of
1/2 psig (3.5 kPa).
3. The appliance must be isolated from the gas supply piping
system by closing its individual manual shutoff valve during
any pressure testing of the gas supply piping system at test
pressures equal to or less than 1/2 psig (3.5 kPa).
Figure 3
Attention! If one of the above procedures results in pressures in
excess of 1/2 psig (14" w.c.) (3.5 kPa) on the appliance gas valve,
it will result in a hazardous condition.
Checking Manifold Pressure
VFHS-20R Natural gas will have a manifold pressure of
approximately 3.5" w.c. (.871kPa) for maximum input or 1.7"
w.c. (.423kPa) for minimum input at the pressure regulator outlet
with the inlet pressure to the pressure regulator from a minimum
of 4.5" w.c. (1.120kPa) for the purpose of input adjustment to
a maximum of 10.5" w.c. (2.614kPa). VFHS-20/10T Natural
gas will have a manifold pressure of approximately 6.0" w.c.
(1.49kPa) at the pressure regulator outlet with the inlet pressure
to the pressure regulator from a minimum of 7.0" w.c. (1.74kPa)
for the purpose of input adjustment to a maximum of 10.5" w.c.
(2.615kPa). VFHS-20R Propane gas will have a manifold pressure
approximately 10.0"w.c. (2.49kPa) for maximum input or 6.3"w.
c. (1.568kPa) for minimum input at the pressure regulator outlet
with the inlet pressure to the pressure regulator from a minimum
of 11.0"w.c. (2.739kPa) for the purpose of input adjustment to a
maximum of 13.0"w.c. (3.237kPa). VFHS-20/10T Propane gas
will have a manifold pressure approximately 10.0"w.c. (2.49kPa) at
the pressure regulator outlet with the inlet pressure to the pressure
regulator from a minimum of 11.0"w.c. (2.739kPa) for the purpose
of input adjustment to a maximum of 13.0"w.c. (3.237kPa).

Page 916717-2-0605
CLEARANCES
Minimum Wall and Ceiling Clearances
30”
(762mm)
4”
(101mm)
Figure 4
This fireplace can be installed with zero (0") clearance to
combustible material
When facing the front of the appliance the minimum clearances
to combustible construction (material) are the following:
1. Clearances from the right side or left side of the fireplace
opening to any combustible wall or material should not be
less than 4 inches.
2. Clearances from the top of the fireplace opening to the ceiling
should not be less than 30 inches.
Mantel Clearances for Built-in Installation
Figure 5
COMBUSTIBLE MATERIAL
Do not attach combustible material to the mantel of your fireplace.
This is a fire hazard.
Figure 6
No greeting cards, stockings or ornamentation of any type should
be placed on or attached to the fireplace. This is a heating appliance.
The flow of heat can ignite combustibles.
Figure 7

Page 10 16717-2-0605
INSTALLATION OF FIREPLACE INTO MANTEL
Installing Fireplace in Mantel ( Figure 9)
Figure 9
1. Position base approximately 5" from wall surface.
2. Attach nailing flange to fireplace top with two (2) 10 x 1/2"
screws.
3. Place fireplace on top of base.
4. Gas line connections must be made at this time. When facing
the fireplace the gas supply will enter on right-hand side. See
"Gas Supply" Page 8.
5. Place right mantel side against base. Insert dowels in
breastboard into right mantel side. Breastboard will rest on
fireplace top and in front of nailing flange.
Attention: Placing the breastboard in front of nailing flange
will secure the fireplace.
6. Place left mantel side against base. Insert dowels in breastboard
into left mantel side.
7. Use four (4) pre-drilled screw holes on back of breastboard
to secure breastboard to mantel sides with four (4) Philips
wood screws.
8. Place mantel top onto mantel.
9. Installation of fireplace into mantel is completed.
Installation of Brass Trim
1. Lower bottom louver.
2. Remove screen from fireplace.
3. Remove top louver from fireplace [two (2) Phillips screws].
4. Attach right and left brass trim, sides to fireplace. Use two (2)
Phillips screws for each side.
5. Attach brass trim top to fireplace with two (2) Phillips
screws.
Figure 8

Page 1116717-2-0605
Built-In Fireplace Installation
Built-in installation of this fireplace involves installing fireplace
into a framed-in enclosure. This makes the front of fireplace flush
with wall. If installing a mantel above the fireplace, you must follow
the clearances shown in Figure 5, page 9. Follow the instructions
below to install the fireplace in this manner.
Frame in rough opening. Use dimensions shown in Figure 10 for a
conventional rough opening. Use dimensions shown in Figure 11
for corner rough opening. Be sure to provide gas line for fireplace
and electrical power for VFS-BK optional blower assembly.
1. Attach two (2) nailing flanges to firebox sides with two (2) 10
x 1/2" screws for each nailing flange.
2. Gas line connections must be made at this time. When facing
the appliance the gas supply will enter on right-hand side. See
"Gas Supply" Page 8.
3. Insert fireplace into enclosure.
4. Attach nailing flanges to framing with a screw or nail.
5. Finished wall surface will be flush to the leading edge of
fireplace top and sides.
6. Installation of built-in fireplace is completed.
Installation of Brass Trim
1. Lower bottom louver.
2. Remove screen from fireplace.
3. Remove top louver from fireplace [two (2) Phillips screws].
4. Attach right and left brass trim, sides to fireplace. Use two (2)
Phillips screws for each side.
5. Attach brass trim top to fireplace with two (2) Phillips
screws.
BUILT-IN FIREPLACE INSTALLATION
Rough Opening for Installing in Wall ( Figure 10)
Figure 10
Figure 12
Rough Opening for Installing in Corner ( Figure 11)
Figure 11

Page 12 16717-2-0605
PLACEMENT OF GLOWING EMBERS (ROCK WOOL)
Provided with the log set is a small bag of glowing embers (rock
wool) to be placed between logs on the flat metal surface of the
burner.
Placement of the embers (rock wool) is very individual and light
coverage of the areas indicated will provide your best effects. We
recommend separation of the rock wool by hand and make your
coverage as light and fluffy as possible.
Place just enough embers (rock wool) on the burner to obtain the
glow and a gold yellow flame.
Do not place rock wool over large ports in rear portion of
burner.
OPERATION INSTRUCTIONS/FLAME APPEARANCE
Flames from the pilot (rear right back side of the pan burner) as
well as the main flame should be visually checked as the log set
is installed.
In normal operation at full rate after 10 to 15 minutes, the flame
appearance should be sets of yellow flames.
NOTE: all flames will be random by design, flame height will
go up and down.
Glowing embers (rock wool) can cover the pan burner in between
the front and middle logs, but very little is necessary to cover this
area. Excess ember material causes the yellow flame to become
orange and stringy. Apply just enough to obtain slow glow and a
gold, yellow flame.
Avoid any drafts that alter burner flame patterns. Do not allow fans
to blow directly into fireplace. Do not place a blower inside the
burner area of the firebox. Ceiling fans may create drafts that alter
flame patterns. Sooting and improper burning will result.
During manufacturing, fabricating and shipping, various
components of this appliance are treated with certain oils, films or
bonding agents. These chemicals are not harmful, but may produce
annoying smoke and smells as they are burned off during the initial
operation of the appliance, possibly causing headaches or eye or
lung irritation. This is a normal and temporary occurrence.
The initial break-in operation should last 2-3 hours with the burner
at the highest setting. Provide maximum ventilation by opening
windows or doors to allow odors to dissipate. Any odors remaining
after this initial break-in will be slight and will disappear with
continued use.
This appliance must not be used with glass doors in the closed
position. This can lead to pilot outages and severe sooting outside
the fireplace.
A thin layer of rock wool should be placed under open space
between the right and left middle logs.
Rock wool should not be placed in the area of the pilot
assembly.
Replacement of loose material (glowing embers) must be
purchased from Empire Comfort Systems, Inc. Application of
excess loose material (glowing embers) may adversely affect
performance of the heater. WARNING: All previously applied
loose material must be removed prior to reapplication.
Refer to Parts List, Page 20 to order loose material (rock wool).

Page 1316717-2-0605
HI/LO
REGULATOR
CONTROL
KNOB
PIEZO
IGNITOR
FOR YOUR SAFETY READ BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly, a fire or explosion may result
causing property damage, personal injury or loss of life.
A. This appliance has a pilot which must be lighted by
hand. When lighting the pilot, follow these instructions
exactly.
B. BEFORE LIGHTING smell all around the appliance
area for gas. Be sure to smell next to the floor because some
gas is heavier than air and will settle on the floor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch;
do not use any phone in your building.
• Immediately call your gas supplier from a neighbor's
phone. Follow the gas supplier's instructions.
• If you cannot reach your gas supplier, call the fire
department.
C. Use only your hand to push in or turn the gas control
knob. Never use tools. If the knob will not push in or
turn by hand, don't try to repair it; call a qualified
service technician. Force or attempted repair may
result in a fire or explosion.
D. Do not use this appliance if any part has been under
water. Immediately call a qualified service technician
to inspect the appliance and to replace any part of
the control system and any gas control which has
been under water.
LIGHTING INSTRUCTIONS
TO TURN OFF GAS TO APPLIANCE
1. Turn control knob clockwise to OFF position to
completely shut off the heater.
2. If applicable: Turn ON/OFF switch to OFF position and/or
set thermostat (if present) to lowest setting. If applicable:
Turn off all electric power to the heater.
1. STOP! Read the safety information label.
2. Make sure the manual shutoff valve is fully open.
3. This gas log set is equipped with an ignition device (piezo)
which lights the pilot. If piezo ignitor does not light the pilot,
refer to Step 7.
4. Turn gas control knob clockwise to the “OFF”
position, set the thermostat to the lowest setting and turn
ON/OFF switch to OFF position.
5. Wait ten (10) minutes to clear out any gas. Then smell for
gas, including near the floor. If you smell gas STOP! Follow
“B” in the safety information label. If you do not smell gas,
go to the next step.
6. From OFF position, turn the gas control knob counterclock-
wise to “Pilot” position. Push in and hold control
knob for 5 seconds.
7. With the control knob pushed in, repeatedly push the piezo
ignitor button until pilot is lit (or use a match to light pi-
lot).
8. Continue pushing the control knob in for a further 60 seconds
to prevent the flame detector from shutting off the gas while
the probe is warming up. Release the control knob.
9. Turn gas control knob counterclockwise to the
“ON” position.
10. After the pilot has been lit for one minute, the burner can
be turned on. Turn the ON/OFF switch to “ON” position
or adjust thermostat to desired setting.
11. If the gas logs will not operate, follow the instructions “To
Turn Off Gas To Appliance” and call your service techni-
cian or gas supplier.
Wait 30 seconds before readjusting the heater when the control
knob has been turned down to a lower setting.
VFHS-20R LIGHTING INSTRUCTIONS

Page 14 16717-2-0605
FOR YOUR SAFETY READ BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly, a fire or explosion may result
causing property damage, personal injury or loss of life.
A. This appliance has a pilot which must be lighted by
hand. When lighting the pilot, follow these instructions
exactly.
B. BEFORE LIGHTING smell all around the appliance
area for gas. Be sure to smell next to the floor because
some gas is heavier than air and will settle on the
floor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch;
do not use any phone in your building.
• Immediately call your gas supplier from a neighbor's
phone. Follow the gas supplier's instructions.
• If you cannot reach your gas supplier, call the fire
department.
C. Use only your hand to push in or turn the gas control
knob. Never use tools. If the knob will not push in or
turn by hand, don't try to repair it; call a qualified
service technician. Force or attempted repair may
result in a fire or explosion.
D. Do not use this appliance if any part has been under
water. Immediately call a qualified service technician
to inspect the appliance and to replace any part of
the control system and any gas control which has
been under water.
3. Push in gas control knob slightly and turn clock-
wise to "OFF". Do not force.
TO TURN OFF GAS TO APPLIANCE
1. Set thermostat (gas control knob) to lowest setting.
2. Turn off all electric power to appliance if service is to
be performed (if applicable).
LIGHTING INSTRUCTIONS
7. Turn gas control knob counterclockwise to
"PILOT."
8. Push in gas control knob all the way and hold in.
Repeatedly push the piezo ignitor button until pilot
is lit (or use a match to light pilot). Continue to hold
the control knob in for about one (1) minute after
the pilot is lit. Release knob and it will pop back up.
Pilot should remain lit. If it goes out, repeat steps 4
through 8.
• If knob does not pop up when released, stop and
immediately call your service technician or gas
supplier.
• If the pilot will not stay lit after several tries,
turn the gas control knob to "OFF" and call your
service technician or gas supplier.
9. Turn gas control knob counterclockwise to
"HI".
10. Turn on all electric power to appliance (if appli-
cable).
11. Set thermostat (gas control knob) to desired setting
from "HI" to "LO".
1. STOP! Read the safety information above.
2. Set thermostat (gas control knob) to lowest setting.
3. Turn off all electric power to the appliance (if appli-
cable).
4. Push in gas control knob slightly and turn clockwise
to "OFF". Do not force.
5. Wait ten (10) minutes to clear out any gas. Then smell
for gas, including near the floor. If you smell gas, STOP!
Follow "B" in the safety information above. If you don't
smell gas, go to the next step.
6. Find pilot - the pilot is attached at the bottom of the
burner assembly .
VFHS-20/10T LIGHTING INSTRUCTIONS
CONTROL KNOB
INDICATOR
GAS CONTROL KNOB
SHOWN IN “OFF”
POSITION
PIEZO IGNITOR

Page 1516717-2-0605
PILOT FLAME CHARACTERISTICS
Figures 13 and 16 show a correct pilot flame pattern. The correct
flame will be blue and will extend beyond the thermocouple. The
flame will surround the thermocouple just below the tip. A slight
yellow flame may occur where the pilot flame and main burner
flame meet. Figures 14 and 17 show an incorrect pilot flame pattern.
The incorrect pilot flame is not touching the thermocouple. This
will cause the thermocouple to cool. When the thermocouple
cools, the heater will shut down.
VFHS-20R PILOT
Correct appearance of pilot flame.
Figure 13
Incorrect appearance of pilot flame.
Figure 14
If pilot flame pattern is incorrect, as shown in Figure 14
• See Troubleshooting, page 19.
Cleaning and Maintenance/Pilot
Oxygen Depletion Sensor Pilot
When the pilot has a large yellow tip flame, clean the Oxygen
Depletion Sensor as follows:
1. Clean the ODS pilot by loosening nut B from the pilot tubing.
When this procedure is required, grasp nut A with an open end
wrench.
2. Blow air pressure through the holes indicated by the arrows.
This will blow out foreign materials such as dust, lint and
spider webs. Tighten nut B also by grasping nut A.
Figure 15
VFHS-20/10T PILOT
Correct Pilot Flame Pattern
Figure 16
Incorrect Pilot Flame Pattern
Figure 17
If pilot flame pattern is incorrect, as shown in Figure 17
• See Troubleshooting, page 19.

Page 16 16717-2-0605
The VFHS-20/10T gas control maximum and minimum inputs
are listed below.
OFF is the OFF position.
PILOT is the PILOT position.
VFHS-20/10T
Max. 20,000 BTUH
Min. 7,000 BTUH
VFHS-20/10T can be converted to 10,000 BTU for Bedroom
Installation
Max. 10,000 BTUH
Min. 7,000 BTUH
Cleaning and Maintenance/Pilot
Oxygen Depletion Sensor Pilot
When the pilot has a large yellow tip flame, clean the Oxygen
Depletion Sensor as follows:
1. Clean the ODS pilot by loosening nut B from the pilot tubing.
When this procedure is required, grasp nut A with an open end
wrench.
2. Blow air pressure through the holes indicated by the arrows.
This will blow out foreign materials such as dust, lint and
spider webs. Tighten nut B also by grasping nut A.
Warning:
Never use needles, wires, or similar cylindrical objects to
clean the pilot to avoid damaging the calibrated ruby that
controls the gas flow.
Figure 18
MAIN BURNER AND THERMOSTAT OPERATION
For installation in a bedroom the VFHS-20T, 20,000 Btu input
must be converted to a VFHS-10T 10,000 input fireplace.
Attention: Main burner orifice for conversion to VFHS-10T is
located in your Owner's Envelope.
Bedroom Installation: VFHS-10T Only
The bedroom must be an unconfined space. ANSI Z223.1/NFPA54
defines an unconfined space as “a space whose volume is not less
than 50 cubic feet per 1,000 Btu per hour (4.8m3 per kw) of the
aggregate input rating of all appliances installed in that space.”
Refer to "Provisions for Adequate Combustion and Ventilation
Air," Page 6.
Instructions for Conversion of a VFHS-20T into a VFHS-10T:
1. If installed, turn OFF gas supply to fireplace.
2. Lift upward to remove screen front.
3. Remove logs from fireplace.
4. Remove rear log support from inner casing [three (3) 10 x
1/2" screws].
5. Disconnect supply tubing from orifice fitting.
6. Remove air shutter and orifice fitting from venturi (throat) of
main burner by removing one (1) Phillips screw.
7. For Natural gas only, remove coupling from orifice fitting.
8. Remove air shutter from orifice fitting.
9. For Natural gas only, remove 20,000 Btu main burner orifice
marked 49 from orifice fitting and replace with 10,000 Btu
main burner orifice marked 1.30mm.
VFHS-20R Main Burner Operation
The gas control modulates from a minimum input of 14,000
BTU/HR (LO setting) to a maximum input of 20,000 BTU/HR
(HI setting).
Cleaning and Maintenance / Main Burner
Warning: Turn off heater and let cool before cleaning.
Caution: You must keep control areas, burner and circulating air
passageways of heater clean. Inspect these areas of heater before
each use. Have heater inspected yearly by a qualified service
person. Heater may need more frequent cleaning due to excessive
lint from carpeting, bedding materials, etc.
Logs
Be careful cleaning and handling logs so as not to damage them.
If logs break or fall apart in handling, spray the broken pieces and
fibers with water, sweep up and discard.
VFHS-20T CONVERSION TO VFHS-10T FOR BEDROOM INSTALLATION
9. For Propane (LP) gas only, remove 20,000 Btu, main burner
orifice marked 55 from orifice fitting and replace with 10,000
Btu main burner orifice marked 64.
10. Replace air shutter onto orifice fitting.
11. For Natural gas only, replace coupling onto orifice fitting.
12. Attach air shutter and orifice fitting onto venturi (throat) of
main burner with one (1) Phillips screw from Step 6.
Attention: Air shutter will have a 1/16" opening on Natural
gas. Air shutter will be fully open on Propane (LP) gas.
13. Attach supply tubing onto orifice fitting.
14. Attach rear log support to inner casing with three (3) 10 x 1/2"
screws from Step 4.
15. Turn on gas supply to fireplace and check all gas connections
for leaks with soap solution, watching for bubbles on all gas
connections.
16. Install logs into fireplace, refer to "Log Placement", Page
12.
17. Replace screen front onto fireplace.
18. Check main burner flame for proper flame characteristics.
Refer to "Operation Instructions/Flame Appearance, Page
13.
19. Refer to rating plate in order to check box for which installation
applies, either 20,000 or 10,000 Btu input.
20. Conversion from 20,000 Btu to 10,000 Btu input fireplace is
completed.

Page 1716717-2-0605
Label all wires prior to disconnection when servicing controls.
Wiring errors can cause improper and dangerous operation. Verify
proper operation after servicing.
Millivolt thermopile is self powered, gas valve does not require
110 volts. Maximum length of 20 feet of 16 AWG to conductor
wires is to be used with all optional switches.
Use the two leads (Brown and Black/Red wires) to attach optional
components.
Check 750 Millivolt System Operation
Millivolt system and all individual components may be checked
with a millivolt meter 0-1000 MV range.
Remote Receiver
Use the following steps to place the remote receiver adjacent to
the gas valve.
Attention: The remote receiver bracket is not used in this
installation.
1. The remote receiver can not be placed behind the gas valve
and burner assembly.
2. When facing the appliance, the remote receiver must be placed
to the right of the gas valve and burner assembly.
Note: Do not let remote control receiver come in contact with
burner assembly.
On circulating vent-free firebox, install remote control receiver
behind bottom louver.
Refer to remote control installation and operating instructions for
more details on remote control.
VFHS-20R Wiring Diagram
Figure 19
.
WIRING

Page 18 16717-2-0605
If the gas quality is bad, your pilot may not stay lit, the burners may produce soot and the heater may backfire when lit. If the
gas quality or pressure is low, contact your local gas supplier immediately.
1. When ignitor button is pressed, there is no spark at ODS/
pilot.
a. Ignitor electrode positioned wrong - Replace pilot.
b. Ignitor electrode is broken - Replace pilot.
c. Ignitor electrode not connected to ignitor cable - Recon-
nect ignitor cable.
d. Ignitor cable pinched or wet. Keep ignitor cable dry - Free
ignitor cable if pinched by any metal or tubing.
e. Broken ignitor cable - Replace ignitor cable.
f. Bad piezo ignitor - Replace piezo ignitor.
2. Appliance produces unwanted odors.
a. Appliance burning vapors from paint, hair spray, glues,
etc. - Ventilate room. Stop using odor causing products
while heater is running.
b. Gas leak - Locate and correct all leaks.
3. Appliance shuts off during use. (Pilot and main burner
are off.)
a. Not enough fresh air is available for ODS/pilot to operate
- Open window and/or door for ventilation.
b. Low line pressure - Contact local gas company.
c. ODS/pilot is partially clogged - Clean ODS/pilot.
d. Defective thermocouple - Replace pilot.
4. Appliance shuts off during use. (Pilot stays on.)
a. Low line pressure - Check line pressure to the valve.
b. Defective thermopile - Check pilot flame, check wire con-
nections, output should be a minimum of 325 millivolts
across. TH/TP and TP terminals with ON/OFF switch
off.
5. Gas odor even when control knob is in OFF position.
a. Gas leak - Locate and correct all leaks.
b. Control valve defective - Replace control valve.
6. When ignitor button is pressed, there is spark at ODS/pilot,
but no ignition.
a. Gas supply turned off or manual shutoff valve closed
- Turn on gas supply or open manual shutoff valve.
b. Control knob not in PILOT position - Turn control knob
to PILOT position.
c. Control knob not pressed in while in PILOT position
- Press in control knob while in PILOT position.
d. Air in gas lines when installed - Continue holding down
control knob. Repeat igniting operation until air is re-
moved.
e. ODS/pilot is clogged - Replace ODS/pilot assembly or
get it serviced.
g. Gas regulator setting is not correct - Replace gas regula-
tor.
7. ODS/pilot lights but flame goes out when control knob is
released.
a. Control knob not fully pressed in - Press in control knob
fully.
b. Control knob not pressed in long enough - After ODS/pilot
lights, keep control knob pressed in 30 seconds.
c. Manual Shutoff valve not fully open - Fully open manual
shutoff valve.
d. Thermocouple connection loose at control valve - Hand
tighten until snug, then tighten 1/4 turn more.
e. Pilot flame not touching thermocouple, which allows
thermocouple to cool, causing pilot flame to go out. This
problem could be caused by either low gas pressure or
dirty or partially clogged ODS/pilot - Contact local gas
company.
f. Thermocouple damaged - Replace thermocouple.
h. Control valve damaged - Replace control valve.
8. Burner does not light after ODS/pilot is lit.
a. Burner orifice clogged - Clean burner or replace main
burner orifice.
b. Burner orifice diameter is too small - Replace burner
orifice.
c. Inlet gas pressure is too low - Contact qualified service
person.
9. If burning at main burner orifice occurs (a loud, roaring
blow torch noise).
a. You must turn off burner assembly and contact a qualified
service person.
b. Manifold pressure is too low - Contact local gas com-
pany.
c. Burner orifice clogged - Clean burner or replace burner
orifice.
10. Logs appear to smoke after initial operation.
a. Vapors from paint or curing process of logs - Problem will
stop after a few hours of operation. Run the heater with
the damper open if you have one, or open a window for
the first few hours.
Log heater is intended to be smokeless. Turn OFF heater
and call qualified service person.
11. Heater produces a whistling noise when main burner is
lit.
a. Turning control knob to HIGH position when main burner
is cold - Turn control knob to LOW position and let warm
up for a minute.
b. Air in gas line - Operate burner until air is removed from
line. Have gas line checked by local gas company.
c. Dirty or partially clogged burner orifice - Clean burner or
replace burner orifice.
12. No gas to pilot.
a. LP-regulator shut down due to inlet pressure too high -
Verify LP tank regulator is installed and set at 11" to 13"
w.c. Replace regulator on heater.
TROUBLESHOOTING
SYMPTOMS - POSSIBLE CAUSES AND CORRECTIONS
Turn appliance OFF and allow to cool before servicing. Only a qualified service person should service and repair the heater.

Page 1916717-2-0605 Empire Comfort Systems, Inc. Nine Eighteen Freeburg Ave. Belleville, Illinois 62220-2623
USE ONLY MANUFACTURER'S REPLACEMENT PARTS. USE OF ANY OTHER PARTS COULD CAUSE INJURY OR DEATH.
Index Part
No. Number Description
Index Part
No. Number Description
1 11328 TRIM - TOP
2 11326 TRIM - LEFT
3 11327 TRIM - RIGHT
4 10554 NAILING FLANGE (3 REQUIRED)
5 11289 OUTER WRAPPER TOP
6 10574 CORNER BRACE 2
7 10573 CORNER BRACE 1
8 11295 OUTER WRAPPER
9 11289 OUTER WRAPPER BOTTOM
10 11460 LOUVER ASSEMBLY - UPPER
11 11462 SCREEN ASSEMBLY
12 11461 LOUVER ASSEMBLY - LOWER
13 11322 LOUVER HINGE BRACKET (2
REQUIRED)
14 11296 FIREBOX TOP
15 11303 INNER FIREBOX TOP
16 11334 REAR LOG SUPPORT WELDED
ASSEMBLY
17 11302 FIREBOX WALLS
18 11304 FIREBOX BOTTOM
20 P-253 ORIFICE FITTING - ANGLED
21 P-182 ORIFICE - LPG (20,000 BTU)
22 R-5675 AIR SHUTTER - LPG
22 R-5676 AIR SHUTTER - NAT
23 12348 BURNER ASSEMBLY - LPG
23 12347 BURNER ASSEMBLY - NAT
24 11305 VALVE / REGULATOR BRACKET
NOT SHOWN R-5668 IGNITOR WIRE
NOT SHOWN R-4459 MAGNET (2 REQUIRED)
NOT SHOWN 12389 CERAMIC MEDIA (REPAIR)
NOT SHOWN 15998 ROCK WOOL
NOT SHOWN P-251 COUPLING - NAT
NOT SHOWN 11883 PILOT SHIELD - NAT
VFHS-20R ONLY
19 R-3623 PILOT ASSEMBLY - LPG
19 R-3624 PILOT ASSEMBLY - NAT
21 P-181 ORIFICE - NAT (20,000 BTU)
29 R-5700 VALVE - NAT
29 R-5701 VALVE - LPG
30 11306 VALVE BRACKET (2 REQUIRED)
31 11307 VALVE COVER PLATE
32 R-3436 REMOTE/OFF/ON SWITCH
NOT SHOWN 11458 TUBING (VALVE TO PILOT) - LPG
NOT SHOWN 11459 TUBING (VALVE TO BURNER)
NOT SHOWN R-4579D SWITCH WIRE HARNESS
NOT SHOWN P-263 NIPPLE 8"
NOT SHOWN 15465 TUBING (VALVE TO PILOT
REGULATOR) - NAT
NOT SHOWN 15466 TUBING (PILOT REGULATOR)
TO PILOT) - NAT
NOT SHOWN R-7063 PILOT REGULATOR - NAT
VFHS-20/10T ONLY
19 R-5170 PILOT ASSEMBLY - LPG
19 R-5171 PILOT ASSEMBLY - NAT
21 P-265 ORIFICE - NAT (20,000 BTU)
21 P-266 ORIFICE - NAT (10,000 BTU)
25 P-193 ORIFICE - LPG (10,000 BTU)
29 16921 VALVE - NAT
29 16922 VALVE - LPG
26 R-2480 INLET REGULATOR - LPG
26 R-2479 INLET REGULATOR - NAT
27 16301 VALVE COVER PLATE
28 R-2313 PIEZO IGNITOR
NOT SHOWN 11465 TUBING (VALVE TO PILOT)
NOT SHOWN 11466 TUBING (VALVE TO BURNER)
NOT SHOWN 16302 TUBING (REGULATOR TO
VALVE)
NOT SHOWN P-264 NIPPLE 5"
NOT SHOWN R-1720 PLASTIC CLIP
ATTENTION: When ordering parts, it is very important that part number and description of part coincide.
PARTS LIST
Parts can be ordered only through your service person or dealer. For best results, the service person or dealer should order parts through the distribu-
tor. Parts can be shipped directly to the service person/dealer.
All parts listed in the Parts List have a Part Number. When ordering parts, first obtain the Model Number from the name plate on your equipment.
Then determine the Part Number (not the Index Number) and the Description of each part from the following appropriate illustration and list. Be sure
to give all this information.
Fireplace Model Number Part Description
Fireplace Serial Number Part Number
Type of Gas (Propane or Natural)
Do not order bolts, screws, washers or nuts. They are standard hardware items and can be purchased at any local hardware store.
Shipments contingent upon strikes, fires and all causes beyond our control.
HOW TO ORDER REPAIR PARTS

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PARTS VIEW