Widex DEX COM-DEX User manual

WIDEX A/S Nymoellevej 6, DK-3540 Lynge, Denmark
https://global.widex.com
Manual no.:
9 514 0380 080 #04
Issue:
2020-01 9 514 0380 080 04
COM-DEX
Remote Mic
GB
DE
FR
ES
DK
IT
JP
US

1.4
1.3
1.1
1.2
1.6
1.5
1
3
2
5
4
10 m. / 30 ft.
COM-DEX Remote Mic COM-DEX

GB USER INSTRUCTIONS ....................................................................... 4
DE BEDIENUNGSANLEITUNG ............................................................... 14
FR MODE D’EMPLOI .............................................................................24
ES INSTRUCCIONES DE USO ................................................................34
DK BRUGSANVISNING .........................................................................44
IT LIBRETTO D’INSTRUZIONI ..............................................................54
JP 取扱説明書 .................................................................................64
US USER INSTRUCTIONS ......................................................................74
FCC AND ISED STATEMENTS .................................................................100
3

DESCRIPTION OF DEVICE - see illustration 1
1.1 Streaming button
1.2 Power button
1.3 LED
1.4 Microphone and LED
1.5 Charging port
1.6 Clip
Intended use
The COM-DEX Remote Mic device is a microphone with an integrated ra-
dio intended for transmitting sound to a COM-DEX connected to the user’s
hearing aid(s). The aim is to improve the hearing aid user’s ability to hear
speech in difficult listening situations. For optimal connectivity the device
and the COM-DEX must be within sight of each other.
NOTE
Your Remote Mic is only intended to be used with a COM-DEX (with firm-
ware V1.3 or later).
Accessories - see illustration 2
USB cable
4

USING YOUR DEVICE
Charging your device - see illustration 3
Connect the USB cable to your device and the power supply. It takes ap-
proximately 3 hours to charge your device.
NOTE
Before you can use the device, you must disconnect the USB cable.
Battery life: 8 hours streaming.
Turning the device on and off
To turn on your device:
●Press the power button and keep it pressed for 3 seconds.
To turn off your device:
●Press the power button and keep it pressed for 3 seconds.
The device turns off automatically if it has not been streaming sound for
more than 30 minutes.
NOTE
To achieve the best sound possible, always turn your COM-DEX Remote Mic
off when not in use.
5

Pairing the device
Pairing your device to your COM-DEX
To pair your device to your COM-DEX for the first time, follow these steps:
1. Make sure that your COM-DEX is in pairing mode.
2. Turn on your device. The first time you do this, the device will be set
in pairing mode and it will automatically connect to your COM-DEX.
This can take a few minutes.
NOTE
Once you have paired your device to your COM-DEX, it will remain so and
will connect automatically if your COM-DEX is on.
Resetting the COM-DEX Remote Mic for a new pairing:
1. Turn on your device.
2. Reset your device to factory settings by pushing both buttons for 5
seconds. The device will be set to pairing mode.
3. Follow the pairing procedure described above.
Using the device - see illustration 4
Remove the protective film before using your device.
Place the device on the shirt collar of the person you'd like to hear.
Turn on the device. The Remote Mic starts streaming automatically.
6

NOTE
While streaming, your hearing aid microphones will be turned off. Once the
Remote Mic stops streaming, the hearing aid microphones will be turned on
again after a few seconds. If you want to turn on your hearing aid micro-
phones while streaming, simply press the Room Off button on your COM-DEX.
To start and stop streaming, simply push the streaming button on your
Remote Mic. While streaming, the LED will show a green light.
NOTE
If you want to operate your device via the COM-DEX app, you'll need to up-
date the app.
Sound adjustment
The sound that is streamed from the device to COM-DEX can be adjusted
in 3 levels. Simply push the power button on the side of the device and
the sound level will be altered in a three step circle (highest level – lowest
level – back to normal level).
Visual indicators - see illustration 5
Your device has two LEDs that flash with different colours. The purpose of
these colours is to inform you of which mode your device is in at any giv-
en time.
●Constant red light on the bottom LED: The device is charging.
●Constant green light on the bottom LED: The device is fully charged.
●Flashing blue-red-blue-red light on both LEDS: The device is ready to
be paired.
7

●Flashing blue light on the top LED: The device is on, but there is no
connection to the paired COM-DEX.
●Flashing green light on the top LED: The device is on and connected
to the COM-DEX, but it is not streaming.
●Constant green light on the top LED: The device is on and streaming.
●Occasionally flashing red light on both LEDs: The battery is low.
Maintenance
●Clean the device with a damp cloth. Do not use any liquids or chemi-
cals and do not immerse in liquids.
●When the device is not in use keep it in a dry location out of reach of
children and pets.
●Never try to open or repair the device yourself. This may only be done
by authorised technicians.
8

TROUBLESHOOTING
Problem Possible cause Solution
The device does not
work 1. Remote Mic battery low
2. COM-DEX battery
low
3. Out of range
1. Charge Remote Mic
battery
2. Charge your COM-
DEX
3. Keep the devices in
sight of each other
and in range (up to
10m)
No sound 1. Not paired to COM-
DEX
2. COM-DEX is out of
the hearing aids'
range
3. Hearing aid batter-
ies are low
1. Repeat the pairing
process
2. Move into range
3. Change the hearing
aids' batteries
If the problem persists, contact your hearing care professional. For more
information, visit: https://global.widex.com.
9

Warnings
Do not leave the device unattended while charging.
Your device should be stored and transported within the temperature
and humidity ranges of -10° to +50°C (14°F to 122°F) and <90% RH.
Your device is designed to operate from 5°C (41°F) to 40°C (122°F).
Keep the device protected from dust or external particles.
We recommend using a 5V up to 500 mA USB adaptor.
Do not use the device in mines or other areas with explosive gases.
When the device is connected via micro USB cable to external mains-
operated equipment such as a charger, PC, audio source or similar, this
equipment must comply with IEC 60950-1, IEC 62368-1, IEC 60601-1 or
equivalent safety standards.
Only the accessories and cable that are included in the sales box must
be used. Using cables other than those specified or provided may result
in increased electromagnetic emissions or decreased electromagnetic
immunity of this equipment and result in improper operation.
10