Widex Mind 330 Series User manual

User’s instructions
The mindTM 330 Series
m3-m/m3-m-CB
Behind-the-ear

2 3
The hearing aid, ear-set and accessories shown in these
instructions may not look the same as the ones you
have. We furthermore reserve the right to make any
changes considered necessary.
Hearing aids, their accessories and batteries
should not be disposed of with normal
household waste. Please consult your na-
tional Widex distributor for advice on how
to dispose of these items.

4 5
Contents
Thank you...............................................6
Ear-set solutions.......................................7
The hearing aid........................................8
Function signals....................................... 9
Right/left identification................................ 9
The battery...........................................10
Inserting the battery...............................10
Removing the battery .............................12
Low battery indication.............................13
Turning the hearing aid on and off . . . . . . . . . . . . . . . . . . . . 15
Possible start-up settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Automatic volume adjustment. . . . . . . . . . . . . . . . . . . . . . . . 16
Listening programs...................................17
Switching between the listening programs. . . . . . . . . 19
Remote control.......................................21
Using a telephone....................................21
Hearing aid with an earmould . . . . . . . . . . . . . . . . . . . . . . . . . 22
Placing the hearing aid and earmould. . . . . . . . . . . . . . . . . 23
Removing the hearing aid and earmould . . . . . . . . . . . . . . 24
Cleaning .............................................25
The hearing aid....................................26
The microphone openings. . . . . . . . . . . . . . . . . . . . . . . . . 26
The earmould .....................................27
Changing the tubing .................................28
In case of malfunction ................................29
Hearing aid with an instant ear-tip . . . . . . . . . . . . . . . . . . . . 31
Right/left identification...............................32
Placing the hearing aid and ear-tip. . . . . . . . . . . . . . . . . . . . 33
Removing the hearing aid and ear-tip . . . . . . . . . . . . . . . . . 34
Cleaning .............................................35
The hearing aid....................................36
The microphone openings. . . . . . . . . . . . . . . . . . . . . . . . . 36
The ear-set ........................................37
Changing the ear-set .................................40
Assembling a new ear-set.............................41
Tubing and ear-tip size ...............................42
Trimming the anchor .................................43
In case of malfunction ................................47
Hearing aid with a custom ear-tip . . . . . . . . . . . . . . . . . . . . . 49
Right/left identification...............................50
Placing the hearing aid and custom ear-tip . . . . . . . . . . . . 51
Removing the hearing aid and custom
ear-tip ...............................................52
Cleaning .............................................53
The hearing aid....................................54
The microphone openings. . . . . . . . . . . . . . . . . . . . . . . . . 54
The ear-set ........................................54
Changing the tubing .................................57
Assembling a new ear-set.............................58
Tubing size...........................................59
In case of malfunction.................................60
Caring for your hearing aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Good advice..........................................64
Your hearing aid ......................................66

6 7
General
Thank you....
.... for choosing a Widex hearing aid.
Your hearing aid is a sophisticated instrument that can
be adjusted to your requirements in consultation with
your hearing care professional.
All illustrations in this booklet
show a right-ear hearing aid.
Unless otherwise stated, the
same principles apply to the left
ear.
We hope you will be pleased with your new Widex
hearing aid.
Ear-set solutions
Several ear-set solutions are available for your hearing
aid. Below, your hearing care professional can tick off
the solution chosen for you.
Earmould Instant ear-tip Custom ear-tip
Important
Unless otherwise indicated, the information provid-
ed in this booklet applies to all three ear-set types. In
addition to the general instructions, please be sure
to read the sections that apply to your specific ear-
set solution.

8 9
General
The hearing aid
The illustration below shows the hearing aid without
the ear-set.
1. Microphone openings, where the sound enters the
hearing aid.
2. Program button is available on some models.
3. On/off function, which is integrated into the bat-
tery drawer.
4. Nail grip on the battery drawer for easy opening.
Function signals
Your hearing aid may be set to produce a signal to indi-
cate the use of certain functions. The signal can be a
spoken message or tones adjusted by the hearing care
professional in consultation with you. The signal can
also be deactivated.
Right/left identification
If you wear hearing aids on both ears,
the hearing aids can be provided with
coloured marks (red mark = right and
blue mark = left).
The arrow shows the position of the
identification mark.

10 11
General
The battery
We recommend Zinc Air batteries. Use a size 10 bat-
tery for your hearing aid.
To obtain replacement batteries, please consult your
hearing care professional. It is important to take note of
the expiry date and the recommendations regarding
disposal of used batteries on the battery pack. The bat-
tery life will depend on a number of factors, such as the
setting of your hearing aid, how many hours you use it
daily and the listening environments in which you use
it.
Inserting the battery
Before inserting a new battery in the
hearing aid, remember to remove the
adhesive tab. Once the tab has been
removed, the battery will start func-
tioning after a few seconds. Do not
use batteries on which there is a sticky residue from the
tab or other unwanted substance.
1. Use the nail grip to open the battery drawer. Do not
press the battery drawer beyond the open position.
2. Place the battery in the drawer so that the plus (+)
sign on the battery is facing in the direction indicat-
ed by the plus (+) sign printed on the round battery
holder (see the long arrow). You can use the provid-
ed battery magnet to steer the battery into place.
+
+
2.
1.
If the battery drawer does not close easily, the battery is
incorrectly inserted.
Always place the battery in the actual battery drawer
as illustrated and not in the open space inside the
hearing aid.

12 13
General
Removing the battery
1. Hold the hearing aid with its battery drawer open
in one hand and hold the battery magnet in the
other hand.
2. Hold the battery magnet against the flat side of the
battery, making sure that the magnet is in full con-
tact with the battery.
3. Carefully pull the battery straight out of the drawer,
taking care not to twist the drawer.
Low battery indication
In the standard setting the hearing aid will produce a
spoken message when the battery is nearly exhausted
(see page 9). If a setting with tone indication has been
chosen, four beep-tones will be produced. Once the
battery is totally exhausted, the hearing aid will be
completely silent. Exactly how long the hearing aid will
function after the low battery indication varies from
one case to another. We recommend that you always
have a spare battery with you.
Never leave an exhausted battery in the hearing aid.
Exhausted batteries may leak, damaging the hearing
aid. When changing battery, it is a good idea to hold
the hearing aid over a table.
+
1.
+
+
2. 3.

14 15
General
The hearing aid may be provided
with a battery drawer without a
nail grip, which means that you
need a tool to open the battery
drawer. This type of drawer can be
a good choice if the hearing aid is
worn by a child. A special tool for
opening the drawer will be includ-
ed with this drawer.
The battery drawer is opened as illus-
trated.
Turning the hearing aid on and off
The battery drawer of your hearing aid also functions
as the on/off switch.
1. Close the battery drawer to turn on the hearing aid.
If you have just turned off the hearing aid, wait at
least three seconds before turning it on again.
2. Open the battery drawer to turn off the hearing aid.
In the standard setting a spoken message will indicate
that the hearing aid has been switched on (see page 9).
Please remember to switch the hearing aid off when it
is not in use. Remove the battery if the hearing aid will
not be used for several days.
12

16 17
General
Possible start-up settings
The hearing aid can be set to start up in two different
ways:
• In the standard start-up setting the hearing aid mini-
mises whistling while it is being placed on the ear.
• The alternative is a setting where the hearing aid
whistles slightly while you place it on the ear.
Together with your hearing care professional you can
choose the start-up setting that suits your needs best.
Automatic volume adjustment
The hearing aid volume is adjusted automatically in ac-
cordance with your sound environment.
Listening programs
Your hearing aid may be provided with up to four lis-
tening programs intended for specific listening situa-
tions.
At the back of this booklet your hearing care profes-
sional can list the listening programs that are available
in your hearing aid. If your needs change over time, the
combination of listening programs can be changed.
You can choose from the following programs:
Master: Standard program
Acclimatisation: Has the same features as the Master
program, but provides slightly less amplification.
Music: For listening to music.
TV: For listening to the TV.
Comfort: Attenuates background noise.
Audibility Extender: Makes high-frequency sounds
audible.
Important
If the volume in your hearing aid is generally too
loud or too weak, or if the reproduced sounds are
distorted, or you would like any further information,
consult your hearing care professional.

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General
Switching between the listening
programs
If your hearing aid model is provided
with a program button, you can
switch between the listening pro-
grams by pressing the program but-
ton at the bottom of the hearing aid.
Each time you use the program button, a click is pro-
duced unless this function has been disabled. A spoken
message will indicate your choice of program.
Zen: Makes fractal tones. The tones are adjusted ac-
cording to your hearing loss.
The Zen program may be used with amplification so
both the surrounding sounds and the fractal tones are
heard together. Or, it may be used alone (without am-
plification) in quiet when you are not required to hear
surrounding sounds.
Up to two listening programs with one Zen style each
can be programmed for Zen.
Important
Use of the different Zen programs may interfere
with hearing surrounding sounds including speech.
The programs should not be used when hearing
such sounds is important. Switch the hearing aid to
a non-Zen program in those situations.

20 21
General
Remote control
Some hearing aid models may be pro-
vided with a remote control. These hear-
ing aids have no program button. If your
hearing aid has a remote control, please
refer to the user’s instructions for the re-
mote control.
Using a telephone
When using a telephone, we recom-
mend that you hold the telephone
against your head at an angle above
your ear, and not directly against
the ear. If the sound is not optimal,
try to move the telephone loud-
speaker to a slightly different posi-
tion.
If you have chosen the tone indication instead of a spo-
ken message, beep-tones tell you which program you
have chosen:
• Program 1: One brief beep
• Program 2: Two brief beeps
• Program 3: Three brief beeps
• Program 4: One long and one brief beep

22 23
Hearing aid with an earmould
Hearing aid with an earmould
The ear-set consists of the following parts:
1. Earhook
2. Tubing
3. Earmould
3a. Sound bore
3b. Vent
2
1
3
3a
3b
Placing the hearing aid and earmould
1. Insert the earmould in the ear canal while holding
the lower part of the tubing.
2. It may help to pull the outer ear backwards and up-
wards with the opposite hand.
3. Place the hearing aid behind the ear, so that the
earhook rests comfortably on the ear, close to your
head.
12
3

24 25
Hearing aid with an earmould
Removing the hearing aid and earmould
1. Remove the hearing aid from its position behind
the ear.
2. Carefully pull the earmould out of the ear canal,
while holding the lower part of the tubing.
If it is difficult, you can try to move the earmould care-
fully from side to side while pulling it out. It may also
help to pull the outer ear backwards and upwards with
the opposite hand.
12
Cleaning
The following cleaning accessories are available for the
hearing aid and ear-set.
1. Soft cloth
2. Wax removing tool
Contact your hearing care professional if you need ad-
ditional supplies of cleaning accessories.
12

26 27
Hearing aid with an earmould
The hearing aid
Clean the hearing aid with the
soft cloth after use. Never use wa-
ter or cleaning solutions to clean
the hearing aid.
The microphone openings
Clean the microphone openings
by passing the wax removing
tool straight through the open-
ings.
If you feel resistance, withdraw
the tool and try again. Use only
the provided wax removing tool.
When the hearing aid is not in
use, the battery drawer should
be left open, so as to ventilate
the hearing aid and allow it to
dry.
The earmould
Make sure that your earmould is clean and free of ear-
wax and moisture. Never use alcohol or other cleaning
solutions to clean the earmould.
Cleaning the earmould:
1. Disconnect the earmould from the tubing.
2. Clean the vent with the wax removing tool.
3. Clean the sound bore with the wax removing tool.
12
3

28 29
Hearing aid with an earmould
4. At least once a week, disconnect the earmould
from the tubing and rinse the earmould thoroughly
in lukewarm water. Allow it to dry overnight.
5. If there is still moisture in the earmould, use a blow-
er or similar to blow it dry before attaching the ear-
mould to the tubing.
Changing the tubing
If your ear-set tubing becomes slack, stiff, yellow or
cracked, replace the tubing.
For further supplies of tubing or if the earmould no
longer fits your ear, contact your hearing care profes-
sional.
45
In case of malfunction
If the hearing aid is dead, it could be because:
• The hearing aid is not turned on. Make sure that the
battery drawer is closed.
• The battery is dead or does not work. Insert a new bat-
tery in the battery drawer of the hearing aid.
• The sound bore of the earmould is blocked. Clean the
blocked sound bore as described on page 25.
If the hearing aid volume is not powerful enough, it
could be because:
• The battery is nearly exhausted. Insert a new battery in
the battery drawer of the hearing aid.
• The sound bore of the earmould is blocked. Clean the
blocked sound bore as described on page 25.
• Your ear is blocked by earwax. Contact your physician/
ENT doctor.
• Your hearing may have changed. Contact your hear-
ing care professional.

30 31
Hearing aid with an instant ear-tip
If the hearing aid whistles continuously, it could be
because:
• Your ear is blocked by earwax. Contact your physician/
ENT doctor.
• The tubing is broken. Replace the tubing.
• The tubing is yellow and stiff. Replace the tubing.
• The tubing often comes off the earmould or hearing aid
hook. Replace the tubing.
• The hook is cracked. Contact your hearing care profes-
sional.
• The earmould is not correctly placed in your ear canal.
Take the earmould out and reinsert it.
• The earmould fits loosely in your ear canal. Contact
your hearing care professional.
Hearing aid with an instant ear-tip
The ear-set consists of the following parts:
1. Tubing with
1a. hook
1b. anchor
2. Instant ear-tip

32 33
Hearing aid with an instant ear-tip
Right/left identification
The ear-set tubing is available in dif-
ferent lengths for the right and left
ear, respectively. The individual size
is printed on the tubing. Red print
indicates that it is for the right ear
and blue print that it is for the left
ear.
Placing the hearing aid and ear-tip
1. Place the hearing aid behind the ear, so that the
hook and tubing rest comfortably on the ear, close
to your head.
2. Insert the ear-tip in the ear canal while holding the
lower part of the tubing.
Make sure that the anchor is positioned correctly, se-
curing the position of the ear-set.
Check at regular intervals that the hearing aid and ear-
set are positioned correctly.
2
1
Important
We do not recommend wearing the hearing aid
without the anchor for the instant ear-tip solution. If
the hearing aid is not secured by the anchor, it can
fall off your ear and be lost.

34 35
Hearing aid with an instant ear-tip
Removing the hearing aid and ear-tip
1. Remove the hearing aid from its position behind
the ear.
2. Carefully pull the ear-tip out of the ear canal, while
holding the lower part of the tubing.
12
Cleaning
The following cleaning accessories are available for the
hearing aid and ear-set.
1. Soft cloth
2. Wax removing tool
3. Cleaning thread
Contact your hearing care professional if you need ad-
ditional supplies of cleaning accessories.

36 37
Hearing aid with an instant ear-tip
The hearing aid
Clean the hearing aid with the
soft cloth after use. Never use wa-
ter or cleaning solutions to clean
the hearing aid.
The microphone openings
Clean the microphone openings
by passing the wax removing tool
straight through the openings.
If you feel resistance, withdraw
the tool and try again. Use only
the provided wax removing tool.
When the hearing aid is not in
use, the battery drawer should
be left open, so as to ventilate
the hearing aid and allow it to
dry.
The ear-set
Make sure that the ear-set is clean and free of earwax,
moisture or the like. Otherwise the ear-tip may come
off.
Wipe the ear-set with the soft cloth at regular intervals.
Never use alcohol or other cleaning solutions to clean
the ear-set.

38 39
Hearing aid with an instant ear-tip
Cleaning a blocked tubing:
1. Grip the hearing aid between your thumb and in-
dex finger. With your other hand grip the tubing
and pull straight apart as indicated by the arrow.
Alternatively, a small tool is available for removing
the tubing. Contact your hearing care professional
if you want more information.
2. Pull the ear-tip off the tubing.
3. Pass the cleaning thread through the tubing. Pull
the thread out at the other end.
23
1
If necessary, the ear-tip can be
rinsed:
Pull the ear-tip off the tubing.
Rinse the ear-tip thoroughly in
lukewarm water. Allow it to dry
overnight.