Wyse Mobile Winterm 3820TX User manual

Mobile Winterm™Model 3820TX
Users Guide
Issue: 072103

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Mobile Winterm™ Model 3820TX
Users Guide
Issue: 072103
883770-01 Rev. A
July 2003
Wyse Technology Inc.
3471 North First Street
San Jose, CA 95134-1801

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v
Copyright Notice
© 2003, Wyse Technology Inc. All rights reserved.
This manual and the software and firmware described in it are copyrighted. You may not
reproduce, transmit, transcribe, store in a retrieval system, or translate into any language
or computer language, in any form or by any means, electronic, mechanical, magnetic,
optical, chemical, manual or otherwise, any part of this publication without express written
permission.
End User License Agreement (“License”)
A printed copy of the Wyse Technology End User License Agreement is included in the
shipping box and provided for your reference only. The License at
http://www.wyse.com/license as of the purchase date is the controlling licensing
agreement. By copying, using, or installing the software or the product, you agree to be
bound by those terms.
Trademarks
WYSE is a registered trademark and Winterm is a trademark of Wyse Technology Inc.
Rapport is a trademark of Rapport Technologies, a division of Wyse Technology.
ICA is a registered trademark and MetaFrame is a trademark of Citrix Systems Inc.
Microsoft, Windows, Windows CE, Windows NT, Windows XP, and Windows Terminal
Server are registered trademarks of Microsoft Corporation.
All other products are trademarks and/or registered trademarks of their respective
companies.
The Energy Star emblem does not represent endorsement of any product or service.
Specifications subject to change without notice.
Patents
The Wyse product(s) described herein is(are) covered by U.S. Patent No. 5,918,039 and
other patents pending.
Restricted Rights Legend
You acknowledge that the Software is of U.S. origin. You agree to comply with all
applicable international and national laws that apply to the Software, including the U.S.
Export Administration Regulations, as well as end-user, end-use and country destination
restrictions issued by U.S. and other governments. For additional information on exporting
the Software, see http://www.microsoft.com/exporting.
Ordering Information
For availability, pricing, and ordering information in the United States and Canada, call
1-800-GET-WYSE (1-800-438-9973) or visit us at http://www.wyse.com. In all other
countries, contact your sales representative.

vi
FCC Statement
This equipment has been tested and found to comply with the limits for either Class A or
Class B digital devices (refer to "Terminal Requirements Compliance"), pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Caution
Changes or modifications not covered in this manual must be approved in
writing by the manufacturer’s Regulatory Engineering department. Changes
or modifications made without written approval may void the user’s authority
to operate the equipment.
Terminal Requirements Compliance
FCC Compliance
The Model 3820TX terminal meets Class B requirements.
IEC/EN Compliance
The Model 3820TX terminals meets Class B requirements.
Canadian DOC Notices
Refer to the previous section, "Terminal Requirements Compliance," to find out to which
terminal model each of the statements below refers.
Class A
This digital apparatus does not exceed the Class A limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescrites dans le Réglement sur le
brouillage radioélectrique édicté par le Ministère des Communications du Canada.

vii
Class B
This digital apparatus does not exceed the Class B limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe B prescrites dans le Réglement sur le
brouillage radioélectrique édicté par le Ministère des Communications du Canada.
IEC/EN Notice
These products conform to the requirements of IEC950 and EN60950.
These products conform to requirements of EN55022 for Class A equipment or EN55022
for Class B equipment (refer to "Terminal Requirements Compliance").
Cable Notice
The use of shielded I/O cables is required when connecting this equipment to any and all
optional peripheral or host devices. Failure to do so may cause interference and violate
FCC and international regulations for electromagnetic interference.
Device Power Supply
Caution
Replace power supply with the same or equivalent type as recommended by
the manufacturer.
Model 3820TX
For use with External Power Supply EDAC Model EA1060A or certified equivalent model
supplied by the manufacturer, rated minimum 16/3.5A.
Battery Information
The Model 3820TX terminal contains a replaceable battery (for battery information, see
http://www.wyse.com/products/accessories/addons.htm#3820accessories).
Warning
There is a risk of explosion if the battery is replaced by an incorrect type.
Always dispose of used batteries according to the instructions accompanying
the battery.

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Contents
About This Guide 1
Organization of this Guide 1
Conventions Used in this Guide 2
User Interface Menu Control 2
Introducing the 3820TX Tablet Thin Client 3
3820TX Tablet Thin Client Overview 3
Features 3
Benefits 3
3820TX Tablet Hardware Features 4
Front View 4
Back View 5
Side View 6
General 3820TX Tablet Information 6
3820TX Tablet Thin Client Software 7
3820TX PCMCIA Network Card Drivers Software 7
Server Minimum System Requirements 7
Getting Started 8
Charging the Battery 8
Starting the 3820TX Tablet for the First Time 9
Starting and Stopping the 3820TX Tablet 9
3820TX Tablet Thin Client Basics 10
Touchscreen Basics 10
3820TX Tablet Thin Client Stylus Basics 10
On-screen Keyboard Basics 10
Handwriting Recognition 11
Battery Life 11
Installing and Configuring a PCMCIA Network Card 11
Connecting to a Wireless Access Point 12
Configuring Network Identification 13
Additional Security Features 13
Completing the Network Setup 14
Verifying the Network Connection 14
Data Retention Considerations 14
3820TX Tablet Connection Modes 14
Terminal Server Access 14
Citrix Server Access 15
Intranet or Internet Access 15
3820TX Tablet Settings 15
Date and Time Settings 16
Display Settings 16
Keyboard Settings 17
Mouse Settings 17
Device Owner Settings 18
Power Settings 19

x
Regional Settings 19
Stylus Settings 20
System Settings 21
Volume and Sound Settings 21
Setting a 3820TX Tablet Thin Client Password 22
Troubleshooting 23
Customer Support Contact Information 24
Cleaning the 3820TX Tablet 24
General Precautions 24
Frequently Asked Questions 24
Glossary 27
List of Figures
1 Overview of the 3820TX 3
2Frontview4
3 Back view 5
4 Side view 6
5 Changing the battery 8
6 IP Address 12
7 Name Server 12
8 Network Name 12
9 Adapters tab 13
10 Identification tab 13
11 Date and Time settings 16
12 Background properties 16
13 Backlight properties 17
14 Keyboard settings 17
15 Mouse settings 18
16 Device Owner identification 18
17 Device Owner notes 18
18 Battery status 19
19 Power off 19
20 Regional settings 20
21 Calibration tab 20
22 Double-tap tab 20
23 General tab 21
24 Memory tab 21
25 Volume tab 22
26 Sounds tab 22
27 Password settings 22
List of Tables
1 Conventions 2
2 Command button functions 2
3 Troubleshooting the 3820TX 23
4 Frequently asked questions about the 3820TX 24

Mobile Winterm™ Model 3820TX
Users Guide
The Winterm 3820TX is the newest wireless tablet thin client in the Winterm 3000 Series
family of terminals. Winterm 3000 Series terminals use the Windows CE operating
system. These terminals provide thin-client access to applications, files, and network
resources made available on machines hosting Citrix ICA and Microsoft RDP session
services. Only the keyboard, mouse, audio/video, and display data are transmitted over
the network between the terminals and session servers.
About This Guide
This users guide is written primarily for desktop users. It contains detailed information you
will need to use and troubleshoot the wireless mobile tablet.
Organization of this Guide
This users guide consists of the following topics:
• “Introducing the 3820TX Tablet Thin Client” on page 3
• “3820TX Tablet Hardware Features” on page 4
• “General 3820TX Tablet Information” on page 6
• “Getting Started” on page 8
• “Installing and Configuring a PCMCIA Network Card” on page 11
• “3820TX Tablet Connection Modes” on page 14
• “3820TX Tablet Settings” on page 15
• “Troubleshooting” on page 23
• “Customer Support Contact Information” on page 24
• “Cleaning the 3820TX Tablet” on page 24
• “General Precautions” on page 24
• “Frequently Asked Questions” on page 24
• “Glossary” on page 27

2
Conventions Used in this Guide
Table 1 lists the text format conventions used in this guide.
User Interface Menu Control
Table 2 describes the command buttons used for user interface menu control on the
3820TX tablet.
Table 1 Conventions
Convention Where Used
Italic New term, book title or emphasis.
Bold Screen display, keycaps and user input.
Note Indicates a note. A note adds information.
Caution Indicates a caution. A caution indicates actions that may cause
damage to equipment, erase files, or destroy data.
+Keystroke sequences such as: Crtl + Alt + Del
|Instructions about invoking a menu such as:
Start | Settings | Control Panel
Table 2 Command button functions
Command
Button Function
XFound in the upper right corner of a dialog box. Click on this command
button to quit a dialog box or properties sheet without saving changes.
OK Found in dialog boxes and properties sheets. Click on this command
button to save your changes and quit a dialog box or properties sheet.
?Found in the upper right corner of a dialog box. Click on this command
button to display any help information that is available.
Cancel Found in the lower right corner of some dialog boxes. Click on this
command button to quit a dialog box or properties sheet without saving
changes.
Apply Found in dialog boxes and properties sheets. Click on this command
button to save your changes without quitting a dialog box or properties
sheet. This command button is sometimes not activated.
Next or
Accept
Found in wizards. Click on these command buttons to display the next
dialog box in the sequence
Back Found in wizards. Click on this command buttons to return to the
previous dialog box in the sequence.
Finish Found in wizards. Click on this command buttons to finish the wizard.

3
Introducing the 3820TX Tablet Thin Client
3820TX Tablet Thin Client Overview
The 3820TX tablet thin client is a lightweight tablet that allows you to access server or
Internet based applications.
Figure 1 Overview of the 3820TX
Features
Features that the 3820TX tablet thin client include:
• 12.1" viewable display, XGA (1024 x 768) resolution, 16 bit Active Matrix Color TFT
• Weighs only 3.5 pounds
• Standard Lithium-Ion battery provides up to 4 hours of use, optional extended battery
up to 8 hours
• Citrix ICA and Microsoft RDP Clients
• Built-in Microsoft Internet Explorer
• Integrated handwriting recognition and re-sizable software keyboard
• Integrated support for popular LAN and radio cards
Benefits
Benefits of the 3820TX tablet features include:
• Familiar, simple, seamless integration into existing network infrastructures
• Mobile portal into server or PC-based applications, with the ease of touchscreen input
and handwriting recognition
• Freedom to roam, without weighing you down
• Connectivity to almost any back-end system

4
• You can access server applications anywhere wireless access to the LAN is provided.
• Permits a secure environment for sensitive information while on the move
• Proven solution with key applications on the server
3820TX Tablet Hardware Features
This section includes the 3820TX tablet thin client hardware features.
Front View
Figure 2 Front view
(1) Stylus and stylus holder — Provides a home for the pen-like touch device, the stylus.
(The stylus and stylus holder are located on the back of 3820TX tablet thin client.)
(2) 3820TX tablet thin client touch screen and display — A touch-sensitive, high
resolution display screen that allows you to open files, enter information, or navigate
through programs with a touch of the stylus.
(3) Speakers — The speakers on each side provide stereo audio output (disabled when
the headphones are plugged in).

5
Back View
Figure 3 Back view
(4) USB port — Connects 3820TX tablet thin client to the host computer with a USB
cable.
(5) Dual PCMCIA slot (for wireless PCMCIA cards, Flash memory, and other
devices) — Enables you to connect a wireless network, add secondary device to the
3820TX tablet thin client, etc.
(6) Battery compartment — Provides cordless power to 3820TX tablet thin client.
(7) Reset switch — Reboots 3820TX tablet thin client completely (a paper clip is required
to access this hidden switch).
(8) Suspend/Restart switch — Turns 3820TX tablet thin client off and on.
(9) DC power connection — Connects 3820TX tablet thin client to an electrical supply
using the AC or DC adapter.
(10) Battery Charging Indicator — Indicates the battery is being charged when the light
is green. This light will go dim when the battery is fully charged.

6
Side View
Figure 4 Side view
(11) Audio Out — Plugs into a microphone to record sound. (Requires 3.5mm stereo
jack.)
(12) Audio In — Plugs into a headset or amplified stereo speaker system. (Requires
3.5mm stereo jack.)
(13) VGA out — Connects 3820TX tablet thin client to a monitor or projector.
(14) Device USB port — Connects 3820TX tablet thin client to a USB keyboard or USB
mouse.
(15) Handle or strap attachment area — The attachment screw requires a 1/8 inch allen
wrench.
General 3820TX Tablet Information
This section contains general information on the following:
• "3820TX Tablet Thin Client Software"
• "3820TX PCMCIA Network Card Drivers Software"
• "Server Minimum System Requirements"

7
3820TX Tablet Thin Client Software
The 3820TX tablet thin client comes pre-loaded with the following client and application
software:
• Microsoft Windows CE 3.0 for the 3820TX tablet thin client. The Windows CE 3.0
operating system starts automatically when 3820TX tablet thin client is turned on.
• Microsoft Internet Explorer Web Browser
• Microsoft Terminal Services RDP client
• Citrix ICA client
• Software keyboard — Used to enter keyboard information.
• Calligrapher — Used to recognize handwriting and enter it as data.
3820TX PCMCIA Network Card Drivers Software
The 3820TX tablet thin client communicates with the network through wireless or wired
access to the LAN. To do this, 3820TX tablet thin client uses PCMCIA cards and the
corresponding network driver software provided by the PCMCIA card manufacturer. The
3820TX tablet comes pre-loaded with network drivers installed for the following wireless
LAN cards.
• Cisco Aironet 340/350 Wireless LAN PC Card
• Proxim Orinoco Silver/Gold Wireless LAN PC Card
• Agere Short Antenna Wireless LAN PC Card
• Proxim RangeLan Frequency Hopping Wireless LAN PC Card
• Enterasys Roam About Wireless LAN PC Card
• LinkSys Wireless LAN PC Card
The 3820TX tablet thin client also works with many other wireless LAN, wireless WAN and
wired LAN PC Cards. To use these cards the appropriate software drivers must be
installed.
Server Minimum System Requirements
To access server applications from 3820TX tablet thin client, the server must include:
• Microsoft NT4.0 Terminal Server Edition
OR
• Microsoft Windows 2000 Server
• Citrix MetaFrame or MetaFrame XP — for ICA connections from 3820TX tablet thin
client

8
Getting Started
This section provides information to help you set up and begin using your 3820TX tablet
thin client.
Charging the Battery
The battery in your 3820TX tablet requires charging before usage. The battery will charge
to greater than 90% in less than 90 minutes making your mobile thin client available for
use. Insert the battery into the back of the mobile thin client as shown, aligning the tabs
into the slots and then rotating the battery down until it locks in place.
Figure 5 Changing the battery
Caution
Risk of explosion if the battery is replaced with an incorrect type.
After installing the battery, connect the 3820TX tablet thin client using the supplied AC
adapter.
• Connect the cable from the AC adapter to the DC jack on the back right side of 3820TX
tablet thin client.
• Connect the power cable to the AC adapter.
• Plug the power cable into the AC power outlet in the wall.
Note
Use only the supplied adapters to connect to AC power.

9
Keep your 3820TX tablet connected to the power adapter when not in use. Doing so
maintains the battery charge and ensures that programs and files located in Random
Access Memory remain when the unit is powered off.
To ensure regulatory compliance, use only the power supply included in the shipping box,
or a Wyse-approved equivalent with the mobile thin client. Refer to the regulatory notices
in the Mobile Winterm 3820TX tablet thin client on-line documentation at:
http://www.wyse.com/products/winterm/quickstart/mobilewinterm.htm
Starting the 3820TX Tablet for the First Time
Start the 3820TX tablet thin client for the first time by pressing the black Suspend/
Resume button at the back of 3820TX tablet thin client. The 3820TX tablet thin client
screen appears in approximately ten seconds, showing a calibration display.
Note
You may have to calibrate the touchscreen after inserting the battery for the
first time. If the touchscreen calibration window appears when the tablet thin
client powers up, take the stylus and accurately tap the screen on the cross
hairs at each location (center and four corners).
Starting and Stopping the 3820TX Tablet
There are two basic ways to start and stop the 3820TX tablet thin client. These two
methods are:
•Suspend/Restart
This is the standard way to turn-off/turn-on your. A wake up occurs when the unit is
restarting from a Suspend (sleep), and the user wants to retain everything in RAM,
including the WinCE Operating System and all programs that are currently running.
To turn off the unit with Instant On capability, press and release the Suspend/Restart
button. You will hear a sound if the button was pressed correctly and the tablet screen
will go blank within 2 seconds. To restart the unit, press and release the Suspend/
Restart button again. The system will immediately wake up and all programs that were
running when you turned off the system will still be running.
Note
The PCMCIA device was powered down when you suspended the unit. If
using a PCMCIA radio card, you may need to wait a few seconds for network
connectivity when you wake up the unit.
•Warm Boot (Soft Reset)
A warm boot occurs when the unit is running and the user wants to re-initialize the
WinCE Operating System.
This action is usually required after third party software has been installed and the
installation software instructs you to Reset the unit. When this happens, do not press
the Reset button. All you really want to do here is restart the WinCE Operating System
so it can load the new software just installed. If you accidentally press the Reset button,
the software will need to be re-installed.

10
To perform a Soft Reset, press the Suspend/Restart button while the unit is
powered-on, and continue to hold the Suspend/Restart button until the unit powers off.
To turn the unit back on, press and release the Suspend/Restart button.
3820TX Tablet Thin Client Basics
3820TX tablet thin client’s touch system consists of a touchscreen, a pen-like stylus, an
on-screen keyboard and handwriting recognition software. Together they provide an
alternative to the traditional keyboard and mouse.
Touchscreen Basics
The touchscreen is touch-sensitive and allows you to point directly on the screen with the
stylus. You can open files, launch programs, and type on the software keyboard or write
text using the handwriting recognition software.
3820TX Tablet Thin Client Stylus Basics
The 3820TX tablet thin client stylus is a pen-like device included with 3820TX tablet thin
client mobile unit. Use the stylus to navigate around the touchscreen displays.
• Tapping the stylus on the touchscreen is the same as a left button mouse click.
• Two quick taps is the same as a mouse double-click.
• To simulate the click-and-drag function of a mouse, touch the screen lightly with the
stylus and without lifting the stylus off the touchscreen, drag item to the desired
location.
• To execute a mouse right-click, hold the stylus on the screen for approximately 5
seconds until the right-click menu comes up.
Note
Use only the stylus provided with the 3820TX tablet thin client to tap
the3820TX tablet thin client touchscreen. Other devices, especially ballpoint
pens, may damage the screen.
Note
Apply light pressure to the touchscreen only. Pressing harder does not make
3820TX tablet thin client or the host computer work any faster. You can
damage the touchscreen if you press too hard.
On-screen Keyboard Basics
The on-screen keyboard is an alternative to a physical keyboard, allowing you to work
on-the-move without carrying bulky accessories. The on-screen keyboard automatically
starts when 3820TX tablet thin client is turned on.
• Using the stylus, gently tap each desired letter or function on the keyboard. The
key-press results appear in the active application.