Xerox M20/M20i User manual

CopyCentre C20
WorkCentre M20/M20i
User Guide
604E07110

Prepared by:
The Document Company Xerox
GKLS European Operations
Bessemer Road
Welwyn Garden City
Hertfordshire
AL7 1HE
ENGLAND
©2004 by Xerox Corporation. All rights reserved.
Copyright protection claimed includes all forms and matters of copyrighted material and information now allowed by
statutory or judicial law or hereinafter granted, including without limitations, material generated from the software
programs which are displayed on the screen, such as icons, screen displays, looks etc.
Xerox®, The Document Company®, the digital X®and all Xerox products mentioned in this publication are trademarks of
Xerox Corporation. Product names and trademarks of other companies are hereby acknowledged.
Changes, technical inaccuracies and typographical errors will be corrected in subsequent editions.

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page i
Table of Contents
1 Welcome.................................................................................1-1
Introduction................................................................................................ 1-2
About This Guide.......................................................................................1-3
Related Information Sources....................................................................1-4
Customer Support.....................................................................................1-5
Safety..........................................................................................................1-6
Regulatory Information.............................................................................1-9
Regulations - Europe...............................................................................1-14
Regulations - USA ................................................................................... 1-15
Regulations - Canada.............................................................................. 1-17
Environmental Compliance ....................................................................1-18
2 Getting Started.......................................................................2-1
Unpacking .................................................................................................. 2-2
Machine Overview .....................................................................................2-4
Installing Drum and Toner Cartridges...................................................2-10
Making Connections................................................................................2-12
Powering On the Machine.......................................................................2-14
Loading Paper..........................................................................................2-15
Help List.................................................................................................... 2-18
Machine Setup .........................................................................................2-19
Installing Software...................................................................................2-23
3 Copy........................................................................................3-1
Copying Procedure....................................................................................3-2
Basic Copy Features .................................................................................3-6
Special Copy Features............................................................................3-10
Using Interrupt.........................................................................................3-14

Page ii Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Compatible Features...............................................................................3-17
4 Paper and Other Media..........................................................4-1
Loading Paper............................................................................................4-2
Setting the Paper Size............................................................................... 4-8
Media Specifications.................................................................................4-9
5 E-mail......................................................................................5-1
Sending an E-mail...................................................................................... 5-2
Basic E-mail Features ...............................................................................5-7
Special E-mail Features ............................................................................ 5-9
Using the Global Address Book.............................................................5-13
6 Fax...........................................................................................6-1
Faxing Procedure ......................................................................................6-2
Dialing Methods......................................................................................... 6-6
Basic Fax Features....................................................................................6-8
Special Fax Features...............................................................................6-10
Mailbox .....................................................................................................6-14
Fax Setup Options...................................................................................6-19
7 Print.........................................................................................7-1
Printing a Document..................................................................................7-2
Printer Settings..........................................................................................7-3
PCL Driver..................................................................................................7-5
PostScript Driver .....................................................................................7-12
8 Scan ........................................................................................8-1
TWAIN Scanner Program..........................................................................8-2
Scanning Procedure..................................................................................8-3
9 Machine Administration........................................................9-1
Machine Setup ...........................................................................................9-2
Reports.......................................................................................................9-6
ControlCentre.............................................................................................9-8
Department Codes................................................................................... 9-15
Passcode Protection...............................................................................9-22

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page iii
Clear Memory...........................................................................................9-24
Maintenance Tools ..................................................................................9-25
Enabling or Disabling Auxiliary Access................................................ 9-31
10 Maintenance.........................................................................10-1
Cleaning....................................................................................................10-2
Ordering Supplies....................................................................................10-4
Customer Replaceable Units..................................................................10-5
11 Troubleshooting ..................................................................11-1
General .....................................................................................................11-2
Fault Clearance........................................................................................11-3
Customer Support.................................................................................11-10
LCD Error Messages .............................................................................11-11
Problem and Solutions Charts .............................................................11-14
12 Specifications ......................................................................12-1
Introduction.............................................................................................. 12-2
Printer Specifications.............................................................................. 12-3
Fax Specifications...................................................................................12-4
Scanner and Copier Specifications ....................................................... 12-5
General Specifications............................................................................ 12-6
Media Specifications...............................................................................12-7
13 Index .......................................................................................1-1

Page iv Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 1-1
1 Welcome
Thank you for choosing the Xerox CopyCentre C20,
WorkCentre M20 or WorkCentre M20i. These products have
been designed for ease of use, but to use your machine to its
fullest potential take some time to read the User Guide.
!Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
!About This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
!Related Information Sources. . . . . . . . . . . . . . . . . 1-4
!Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
!Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
!Regulatory Information . . . . . . . . . . . . . . . . . . . . . 1-9
!Regulations - Europe. . . . . . . . . . . . . . . . . . . . . . 1-14
!Regulations - USA. . . . . . . . . . . . . . . . . . . . . . . . 1-15
!Regulations - Canada . . . . . . . . . . . . . . . . . . . . . 1-17
!Environmental Compliance . . . . . . . . . . . . . . . . . 1-18

Page 1-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Welcome
Introduction
The Xerox CopyCentre C20, WorkCentre M20 or WorkCentre M20i are a family of digital
devices capable of being used for copying, printing, faxing, scanning and e-mail. The features
and functions available on your machine depend on the model purchased:
Xerox CopyCentre C20
This model is a digital copier and copies at 20 pages per minute. It comes with a Document
Feeder, Paper Tray and Bypass Tray as standard and also provides 2 Sided copying.
An additional Paper Tray, Foreign Interface, Cabinet and Stand are available as options.
Xerox WorkCentre M20
This model provides digital copying, direct printing and direct scanning. It copies and prints at
20 pages per minute. A Document Feeder, Paper Tray and Bypass Tray are also provided and
2 Sided copying and printing is supported.
An additional Paper Tray, a Foreign Interface, a Cabinet and Stand and Network Printing are
available as options.
Xerox WorkCentre M20i
This model has digital copying, direct scanning, and faxing capabilities. It also provides
networked printing and e-mail.
A Document Feeder and a single Paper Tray are supplied as standard, and 2 Sided capability
is also supported. An additional Paper Tray, a Foreign Interface, and a Cabinet and Stand are
available as options.
Documentation and software is provided to support the networked capability and an additional
32MB memory is supplied with the e-mail function.
"For instructions
onunpackingand
setting up the
machinereadyfor
use the Quick
Install Sheets, or
refer to “Getting
Started” on page
2-1.

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 1-3
Welcome
About This Guide
Throughout this User Guide some terms are used interchangeably:
!Paper is synonymous with media.
!Document is synonymous with original.
!Xerox CopyCentre C20, WorkCentre M20 or WorkCentre M20i is synonymous with the
machine.
The following table offers further information about the conventions used within this Guide.
CONVENTION DESCRIPTION EXAMPLE
Italic Typeface Used to emphasise a word or phrase.
In addition, references to other
publications are displayed in Italic
typeface.
Xerox CopyCentre C20, WorkCentre
M20 or WorkCentre M20i.
Bracket Text Typeface Used to emphasise the selection of a
feature mode or key.
!Select the paper supply source
required by pressing [Paper
Supply].
Notes Located in the margins and used to
provide additional or useful
information about a function or
feature.
"For instructions on loading media, refer
to “Loading Paper” on page 4-2.
Specification Note Provides more in-depth specification
information relating to the machine. !For full media specifications refer to
“Media Specifications” on page 12-7.
Caution Cautions are statements that suggest
mechanical damage as a result of an
action.
CAUTION: DO NOT use organic or
strong chemical solvents or
aerosol cleaners or pour fluids
directly onto any area.
Warning Used to alert users to the possibility of
personal injury. WARNING: This product must be
connected to a protective earthing
circuit.

Page 1-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Welcome
Related Information Sources
Information available for the products consists of:
-ThisUser Guide
-TheQuick Start Guide
-TheQuick Install Sheets
-TheSystem Administration Guide
- The Xerox website http://www.xerox.com