Xerox versalink C7020 User manual

Xerox®VersaLink®C7020/C7025/C7030
Color Multifunction Printer
User Guide

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Document version 1.0: June 2017

Xerox®VersaLink®C7020/C7025/C7030 Color Multifunction Printer 3
User Guide
Contents
1 Safety 11
Notices and Safety....................................................................................................................................................... 12
Electrical Safety............................................................................................................................................................. 13
General Guidelines................................................................................................................................................ 13
Power Cord .............................................................................................................................................................. 14
Emergency Power Off.......................................................................................................................................... 14
Telephone Line Cord............................................................................................................................................ 14
Operational Safety....................................................................................................................................................... 15
Operational Guidelines ....................................................................................................................................... 15
Ozone Release........................................................................................................................................................ 15
Printer Location ..................................................................................................................................................... 15
Printer Supplies ...................................................................................................................................................... 16
Maintenance Safety .................................................................................................................................................... 17
Printer Symbols.............................................................................................................................................................. 18
Environmental, Health, and Safety Contact Information............................................................................. 20
2 Getting Started 21
Parts of the Printer ....................................................................................................................................................... 22
Front View................................................................................................................................................................ 22
Duplex Automatic Document Feeder............................................................................................................ 23
Control Panel .......................................................................................................................................................... 24
Internal Parts.......................................................................................................................................................... 26
Rear View ................................................................................................................................................................. 26
Configurations ....................................................................................................................................................... 27
Power Options................................................................................................................................................................ 28
Powering On the Printer ..................................................................................................................................... 28
Powering Off the Printer..................................................................................................................................... 29
Entering and Exiting Sleep Mode and Low Power Mode ....................................................................... 29
Power Saver............................................................................................................................................................. 30
Accessing the Printer ................................................................................................................................................... 31
Logging In................................................................................................................................................................ 31
Convenience Authentication ............................................................................................................................ 31
Duplex Automatic Document Feeder.................................................................................................................... 32
Front View........................................................................................................................................................................ 33
Installing the Wireless Network Adapter ............................................................................................................. 34
Internal Parts.................................................................................................................................................................. 36
Operating System Requirements............................................................................................................................ 37
Powering Off the Printer............................................................................................................................................. 38
Powering On the Printer ............................................................................................................................................. 39
Rear View ......................................................................................................................................................................... 40

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User Guide
Removing the Wireless Network Adapter............................................................................................................ 41
Introduction to Apps ................................................................................................................................................... 43
Information Pages ....................................................................................................................................................... 44
Printing Information Pages............................................................................................................................... 44
Configuration Report................................................................................................................................................... 45
Printing the Configuration Report.................................................................................................................. 45
The Embedded Web Server............................................................................................................................... 45
Installation and Setup ................................................................................................................................................ 47
Installation and Setup Overview..................................................................................................................... 47
Selecting a Location for the Printer ............................................................................................................... 47
Connecting the Printer........................................................................................................................................ 48
More Information......................................................................................................................................................... 62
3 Xerox®Apps 63
Xerox®App Gallery....................................................................................................................................................... 64
Xerox®App Gallery Overview ........................................................................................................................... 64
Setting up the Xerox®App Gallery................................................................................................................. 64
Accessing the Xerox®App Gallery .................................................................................................................. 65
Installing or Updating an App from the Xerox®App Gallery............................................................... 67
Logging out of your App Gallery Account ................................................................................................... 68
Device................................................................................................................................................................................ 69
Device Overview .................................................................................................................................................... 69
About ......................................................................................................................................................................... 70
Supply Status.......................................................................................................................................................... 71
Billing and Usage Counters............................................................................................................................... 72
Reset to Factory Defaults .................................................................................................................................. 73
Remote Services .................................................................................................................................................... 73
Address Book .................................................................................................................................................................. 74
Address Book Overview....................................................................................................................................... 74
Editing the Address Book ................................................................................................................................... 74
Managing Favorites ............................................................................................................................................. 78
Jobs .................................................................................................................................................................................... 79
Jobs Overview......................................................................................................................................................... 79
Managing Jobs....................................................................................................................................................... 79
Managing Special Job Types............................................................................................................................ 81
Managing Jobs using the Embedded Web Server.................................................................................... 85
Copy................................................................................................................................................................................... 86
Copy Overview........................................................................................................................................................ 86
Making a Copy ....................................................................................................................................................... 87
Copy Workflows..................................................................................................................................................... 89
ID Card Copy .................................................................................................................................................................. 97
ID Card Copy Overview....................................................................................................................................... 97
Copying an ID Card.............................................................................................................................................. 97

Contents
Xerox®VersaLink®C7020/C7025/C7030 Color Multifunction Printer 5
User Guide
Email .................................................................................................................................................................................. 98
Email Overview....................................................................................................................................................... 98
Sending a Scanned Image in an Email......................................................................................................... 99
Scan To ...........................................................................................................................................................................101
Scan To Overview................................................................................................................................................101
Scanning to an Email Address........................................................................................................................102
Scanning to a User Home Folder ..................................................................................................................103
Scan to Desktop...................................................................................................................................................104
Scanning to a Shared Folder on a Network Computer .........................................................................104
Scanning Images into an Application on a Connected Computer...................................................107
Fax ....................................................................................................................................................................................108
Fax Overview.........................................................................................................................................................108
Sending a Fax.......................................................................................................................................................109
Fax Workflows......................................................................................................................................................111
USB...................................................................................................................................................................................117
USB Overview .......................................................................................................................................................117
Scanning to a USB Flash Drive.......................................................................................................................118
Printing From a USB Flash Drive ...................................................................................................................119
4 Customize and Personalize 121
Customize and Personalize Overview..................................................................................................................122
Customizing or Personalizing the Home Screen..............................................................................................123
Customizing or Personalizing the Apps ..............................................................................................................124
Customizing or Personalizing the Feature List.........................................................................................124
Customizing or Personalizing the Entry Screen .......................................................................................124
Saving Presets ......................................................................................................................................................
125
Removing App Customization........................................................................................................................125
Customizing App Default Settings ...............................................................................................................126
5 Printing 127
Printing Overview........................................................................................................................................................128
Selecting Printing Options .......................................................................................................................................129
Print Driver Help ..................................................................................................................................................129
Windows Printing Options...............................................................................................................................130
Macintosh Printing Options ............................................................................................................................132
UNIX and Linux Printing...................................................................................................................................133
Mobile Printing Options....................................................................................................................................135
Print Jobs........................................................................................................................................................................137
Managing Jobs.....................................................................................................................................................137
Printing Special Job Types...............................................................................................................................138
Printing Features.........................................................................................................................................................142
Selecting Paper Options for Printing............................................................................................................142
Printing on Both Sides of the Paper.............................................................................................................143
Xerox Black and White......................................................................................................................................143
Print Quality ..........................................................................................................................................................144

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Image Options .....................................................................................................................................................144
Printing Multiple Pages to a Single Sheet..................................................................................................146
Printing Booklets .................................................................................................................................................146
Using Special Pages ...........................................................................................................................................147
Printing Watermarks for Windows ...............................................................................................................149
Orientation ............................................................................................................................................................150
Advanced Tab ......................................................................................................................................................150
Using Custom Paper Sizes .......................................................................................................................................152
Defining Custom Paper Sizes..........................................................................................................................152
Printing on Custom Paper Sizes.....................................................................................................................154
6 Paper and Media 155
Paper and Media Overview .....................................................................................................................................156
Supported Paper..........................................................................................................................................................157
Ordering Paper .....................................................................................................................................................157
General Paper Loading Guidelines ...............................................................................................................157
Paper That Can Damage Your Printer.........................................................................................................158
Paper Storage Guidelines.................................................................................................................................158
Supported Paper Types and Weights..........................................................................................................159
Supported Standard Paper Sizes...................................................................................................................160
Supported Standard Paper Sizes for Automatic 2-Sided Printing ....................................................161
Supported Paper Types and Weights for Automatic 2-Sided Printing ...........................................161
Supported Custom Paper Sizes......................................................................................................................162
Paper Tray Settings....................................................................................................................................................163
Configuring Tray Settings................................................................................................................................163
Configuring Trays 3 and 4 of the Tandem Tray Module .....................................................................164
Configuring Tray 6..............................................................................................................................................165
Loading Paper ..............................................................................................................................................................168
Loading Paper in Trays 1–4.............................................................................................................................168
Loading Paper in Trays 3 and 4 of the Tandem Tray Module ...........................................................172
Loading Paper in the Bypass Tray ................................................................................................................174
Loading Paper in Tray 6....................................................................................................................................177
Printing on Special Paper.........................................................................................................................................179
Envelopes ...............................................................................................................................................................179
Labels.......................................................................................................................................................................184

Contents
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User Guide
7 Maintenance 191
General Precautions...................................................................................................................................................192
Cleaning the Printer ...................................................................................................................................................193
Cleaning the Exterior of the Printer .............................................................................................................193
Cleaning the Interior .........................................................................................................................................195
Supplies...........................................................................................................................................................................200
Consumables ........................................................................................................................................................200
Routine Maintenance Items...........................................................................................................................201
Ordering Supplies................................................................................................................................................210
Toner Cartridges..................................................................................................................................................212
Recycling Supplies...............................................................................................................................................212
Adjustments and Maintenance Procedures......................................................................................................213
Color Registration ...............................................................................................................................................213
Color Calibration .................................................................................................................................................214
Adjusting Paper Registration..........................................................................................................................215
Adjusting the Altitude .......................................................................................................................................217
Managing the Printer ................................................................................................................................................218
Viewing the Meter Reading ............................................................................................................................218
Printing the Billing Summary Report ...........................................................................................................219
Moving the Printer......................................................................................................................................................220
8 Troubleshooting 221
General Troubleshooting .........................................................................................................................................222
Printer Does Not Power On..............................................................................................................................222
Printer Resets or Powers Off Frequently.....................................................................................................223
Printer Does Not Print........................................................................................................................................
223
Printing Takes Too Long...................................................................................................................................224
Document Prints From Wrong Tray .............................................................................................................225
Automatic 2-Sided Printing Problems .........................................................................................................225
Printer is Making Unusual Noises..................................................................................................................225
Paper Tray Does Not Close..............................................................................................................................226
Condensation has Formed Inside the Printer...........................................................................................226
Paper Jams ....................................................................................................................................................................227
Locating Paper Jams..........................................................................................................................................227
Minimizing Paper Jams.....................................................................................................................................229
Clearing Paper Jams ..........................................................................................................................................230
Troubleshooting Paper Jams ..........................................................................................................................239
Clearing Finisher Jams ......................................................................................................................................241

Contents
8 Xerox®VersaLink®C7020/C7025/C7030 Color Multifunction Printer
User Guide
Print-Quality Problems ..............................................................................................................................................250
Controlling Print-Quality...................................................................................................................................250
Paper and Media.................................................................................................................................................251
Solving Print-Quality Problems.......................................................................................................................251
Copy and Scan Problems..........................................................................................................................................256
Fax Problems ................................................................................................................................................................257
Problems Sending Faxes...................................................................................................................................257
Problems Receiving Faxes................................................................................................................................258
Getting Help..................................................................................................................................................................259
Viewing Warning Messages on the Control Panel..................................................................................259
Viewing Current Errors on the Control Panel............................................................................................259
Using the Integrated Troubleshooting Tools...........................................................................................259
Online Support Assistant..................................................................................................................................260
A Specifications 261
Printer Configurations and Options.....................................................................................................................262
Available Configurations..................................................................................................................................262
Configurations .....................................................................................................................................................262
Features..................................................................................................................................................................262
Options and Upgrades......................................................................................................................................265
Physical Specifications..............................................................................................................................................266
Weights and Dimensions .................................................................................................................................266
Total Space Requirements...............................................................................................................................269
Environmental Specifications.................................................................................................................................273
Temperature.........................................................................................................................................................273
Relative Humidity ...............................................................................................................................................
273
Elevation.................................................................................................................................................................273
Electrical Specifications............................................................................................................................................274
Power Supply Voltage and Frequency ........................................................................................................274
Power Consumption...........................................................................................................................................274
ENERGY STAR Qualified Product...................................................................................................................275
Recycling Supplies...............................................................................................................................................275
Performance Specifications ....................................................................................................................................276
Print Speed ............................................................................................................................................................276

Contents
Xerox®VersaLink®C7020/C7025/C7030 Color Multifunction Printer 9
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B Regulatory Information 277
Basic Regulations........................................................................................................................................................278
ENERGY STAR.......................................................................................................................................................278
Power Consumption and Activation Time.................................................................................................278
Default Power Saver Settings.........................................................................................................................279
Environmental Benefits of Duplex Printing...............................................................................................279
Paper Types...........................................................................................................................................................279
Regulatory Information for 2.4 GHz Wireless Network Adapter ......................................................280
United States FCC Regulations......................................................................................................................280
Canada....................................................................................................................................................................281
Certifications in Europe ....................................................................................................................................281
European Union Lot 4 Imaging Equipment Agreement Environmental Information..............282
Eurasian Economic Community Certification ..........................................................................................282
Germany.................................................................................................................................................................283
Turkey RoHS Regulation...................................................................................................................................283
Copy Regulations........................................................................................................................................................284
United States........................................................................................................................................................284
Canada....................................................................................................................................................................285
Other Countries....................................................................................................................................................286
Fax Regulations ...........................................................................................................................................................287
United States........................................................................................................................................................287
Canada....................................................................................................................................................................289
European Union...................................................................................................................................................290
New Zealand.........................................................................................................................................................291
South Africa ..........................................................................................................................................................
292
Safety Certification....................................................................................................................................................293
Material Safety Data Sheets ..................................................................................................................................294

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C Recycling and Disposal 295
All Countries..................................................................................................................................................................296
North America..............................................................................................................................................................297
European Union...........................................................................................................................................................298
Domestic/Household Environment ..............................................................................................................298
Professional/Business Environment .............................................................................................................298
Collection and Disposal of Equipment and Batteries............................................................................299
Battery Symbol Note .........................................................................................................................................299
Battery Removal..................................................................................................................................................299
Other Countries............................................................................................................................................................300
D Apps Features 301

Xerox®VersaLink®C7020/C7025/C7030 Color Multifunction Printer 11
User Guide
This chapter includes:
•Notices and Safety.......................................................................................................................................................... 12
•Electrical Safety................................................................................................................................................................ 13
•Operational Safety .......................................................................................................................................................... 15
•Maintenance Safety ....................................................................................................................................................... 17
•Printer Symbols................................................................................................................................................................. 18
•Environmental, Health, and Safety Contact Information ................................................................................ 20
Your printer and the recommended supplies have been designed and tested to meet strict safety
requirements. Attention to the following information ensures the continued safe operation of your Xerox
printer.
1
Safety

Safety
12 Xerox®VersaLink®C7020/C7025/C7030 Color Multifunction Printer
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Notices and Safety
Read the following instructions carefully before operating your printer. Refer to these instructions to
ensure the continued safe operation of your printer.
Your Xerox®printer and supplies are designed and tested to meet strict safety requirements. These
include safety agency evaluation and certification, and compliance with electromagnetic regulations
and established environmental standards.
The safety and environment testing and performance of this product have been verified using Xerox®
materials only.
Note: Unauthorized alterations, which can include the addition of new functions or connection of
external devices, can affect the product certification. For more information, contact your Xerox
representative.

Safety
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User Guide
Electrical Safety
This section includes:
•General Guidelines........................................................................................................................................................... 13
•Power Cord ......................................................................................................................................................................... 13
•Emergency Power Off..................................................................................................................................................... 14
•Telephone Line Cord....................................................................................................................................................... 14
General Guidelines
WARNINGS:
•Do not push objects into slots or openings on the printer. Touching a voltage point or
shorting out a part could result in fire or electric shock.
•Do not remove the covers or guards that are fastened with screws unless you are
installing optional equipment and are instructed to do so. Power off the printer when
performing these installations. Disconnect the power cord when removing covers and
guards for installing optional equipment. Except for user-installable options, there are no
parts that you can maintain or service behind these covers.
The following are hazards to your safety:
•The power cord is damaged or frayed.
•Liquid is spilled into the printer.
•The printer is exposed to water.
•The printer emits smoke, or the surface is unusually hot.
•The printer emits unusual noise or odors.
•The printer causes a circuit breaker, fuse, or other safety device to activate.
If any of these conditions occur, do the following:
1. Power off the printer immediately.
2. Disconnect the power cord from the electrical outlet.
3. Call an authorized service representative.

Safety
14 Xerox®VersaLink®C7020/C7025/C7030 Color Multifunction Printer
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Power Cord
Use the power cord supplied with your printer.
Plug the power cord directly into a properly grounded electrical outlet. Ensure that each end of the cord
is connected securely. If you do not know if an outlet is grounded, ask an electrician to check the outlet.
WARNING: To avoid risk of fire or electrical shock, do not use extension cords, power strips,
or power plugs for more than 90 days. When a permanent outlet receptacle cannot be
installed, use only one factory-assembled extension cord of the appropriate gauge for each
printer or multifunction printer. Always adhere to national and local building, fire, and
electrical codes regarding length of cord, conductor size, grounding, and protection.
•Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a
ground connection terminal.
•Verify that the printer is plugged into an outlet that is providing the correct voltage and power.
Review the electrical specification of the printer with an electrician if necessary.
•Secure the power cord in place using the bracket provided with the printer.
•Do not place the printer in an area where people can step on the power cord.
•Do not place objects on the power cord.
•Do not plug or unplug the power cord while the power switch is in the On position.
•If the power cord becomes frayed or worn, replace it.
•To avoid electrical shock and damage to the cord, grasp the plug when unplugging the power cord.
The power cord is attached to the printer as a plug-in device on the back of the printer. If it is necessary
to disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet.
Emergency Power Off
If any of the following conditions occur, power off the printer immediately and disconnect the power
cord from the electrical outlet. Contact an authorized Xerox service representative to correct the
problem if:
•The equipment emits unusual odors or makes unusual noises.
•The power cable is damaged or frayed.
•A wall panel circuit breaker, fuse, or other safety device has been tripped.
•Liquid is spilled into the printer.
•The printer is exposed to water.
•Any part of the printer is damaged.
Telephone Line Cord
WARNING: To reduce the risk of fire, use only No. 26 American Wire Gauge (AWG) or larger
telecommunication line cord.

Safety
Xerox®VersaLink®C7020/C7025/C7030 Color Multifunction Printer 15
User Guide
Operational Safety
Your printer and supplies were designed and tested to meet strict safety requirements. These include
safety agency examination, approval, and compliance with established environmental standards.
Your attention to the following safety guidelines helps to ensure the continued, safe operation of your
printer.
Operational Guidelines
•Do not remove any trays while the printer is printing.
•Do not open the doors when the printer is printing.
•Do not move the printer while is printing.
•Keep hands, hair, neckties, and so on away from the exit and feed rollers.
•Covers, which require tools for removal, protect the hazard areas within the printer. Do not remove
the protective covers.
•Do not override any electrical or mechanical interlock devices.
•Do not attempt to remove paper that is jammed deeply inside the product. Switch off the product
promptly and contact your local Xerox representative.
WARNING: The metallic surfaces in the fuser area are hot. Always use caution when
removing paper jams from this area and avoid touching any metallic surfaces.
Ozone Release
This printer produces ozone during normal operation. The amount of ozone produced is dependent on
copy volume. Ozone is heavier than air and is not produced in amounts large enough to harm anyone.
Install the printer in a well-ventilated room.
For more information in the United States and Canada, go to www.xerox.com/environment. In other
markets, please contact your local Xerox representative or go to www.xerox.com/environment_europe.
Printer Location
•Place the printer on a level, solid, non-vibrating surface with adequate strength to hold its weight.
To find the weight for your printer configuration, refer to Physical Specifications on page 266.
•Do not block or cover the slots or openings on the printer. These openings are provided for
ventilation and to prevent overheating of the printer.
•Place the printer in an area where there is adequate space for operation and servicing.
•Place the printer in a dust-free area.
•Do not store or operate the printer in an extremely hot, cold, or humid environment.
•Do not place the printer near a heat source.

Safety
16 Xerox®VersaLink®C7020/C7025/C7030 Color Multifunction Printer
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•Do not place the printer in direct sunlight to avoid exposure to light-sensitive components.
•Do not place the printer where it is directly exposed to the cold air flow from an air conditioning
system.
•Do not place the printer in locations susceptible to vibrations.
•For optimum performance, use the printer at the elevations specified in Elevation.
Printer Supplies
•Use the supplies designed for your printer. The use of unsuitable materials can cause poor
performance and a possible safety hazard.
•Follow all warnings and instructions marked on, or supplied with, the product, options, and supplies.
•Store all consumables in accordance with the instructions given on the package or container.
•Keep all consumables away from the reach of children.
•Never throw toner, toner cartridges, drum cartridges, or waste cartridges into an open flame.
•When handling cartridges, for example toner and such, avoid skin or eye contact. Eye contact can
cause irritation and inflammation. Do not attempt to disassemble the cartridge, which can increase
the risk of skin or eye contact.
CAUTION: Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service
Agreement, and Total Satisfaction Guarantee do not cover damage, malfunction, or
degradation of performance caused by use of non-Xerox supplies, or the use of Xerox
supplies not specified for this printer. The Total Satisfaction Guarantee is available in the
United States and Canada. Coverage could vary outside these areas. Please contact your
Xerox representative for details.

Safety
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Maintenance Safety
Do not attempt any maintenance procedure that is not specifically described in the documentation
supplied with your printer.
•Clean the device with a dry lint-free cloth only.
•Do not burn any consumables or routine maintenance items. For information on Xerox®supplies
recycling programs, go to www.xerox.com/gwa.
WARNING: Do not use aerosol cleaners. Aerosol cleaners can be explosive or flammable
when used on electromechanical equipment.
When installing the device in a hallway or similar restricted area, additional space requirements can
apply. Ensure that you comply with all workspace safety regulations, building codes, and fire codes for
your area.

Safety
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Printer Symbols
Symbol Description
Warning:
Indicates a serious hazard that can result in death or serious injury if not avoided.
Hot Warning:
Hot surface on or in the printer. Use caution to avoid personal injury.
Warning: Moving parts. To avoid personal injury, use caution.
Caution:
Indicates a mandatory action to take in order to avoid damage to the property.
Caution:
To avoid damage to the property, be careful not to spill toner when handling the
waste cartridge.
Do not touch the part or area of the printer.
Do not expose the drum cartridges to direct sunlight.
Do not burn the toner cartridges.
Do not burn the waste cartridge.
Do not burn the drum cartridges.

Safety
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Symbol Description
Do not use paper attached with staples or any form of binding clip.
Do not use folded, creased, curled, or wrinkled paper.
Do not use inkjet paper.
Do not use transparencies or overhead projector sheets.
Do not reload paper previously printed on or used.
Do not copy money, revenue stamps, or postage stamps.
For details about all the printer symbols that appear on your printer, refer to the Printer Symbols guide at
www.xerox.com/office/VLC70XXdocs.

Safety
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Environmental, Health, and Safety Contact
Information
For more information on Environment, Health, and Safety in relation to this Xerox product and supplies,
contact the following customer help lines:
United States and Canada: 1-800-ASK-XEROX (1-800-275-9376)
Europe: [phone]
For product safety information in the United States and Canada, go to www.xerox.com/environment.
For product safety information in Europe, go to www.xerox.com/environment_europe.