Xerox DocuPrint C6 User manual

The Document Company
;(52;
DocuPrint C6
Inkjet Printer

ii
Xerox Corporation
©1999 by Xerox Corporation. All rights reserved.
Copyright protection claimed includes all forms and matters of copyrightable material and
information now allowed by statutory or judicial law or hereinafter granted.
Xerox and all Xerox products mentioned in this publication are trademarks of Xerox
Corporation.
XEROX The Document Company, the stylized X and all Xerox product names are trademarks
of XEROX CORPORATION. Other product names used herein are trademarks of their
respective owners. Product appearance and/or specifications subject to change without notice.
Publication number: 701P31015

iii
Customer Support
To resolve problems with your printer, follow the
suggestions that are provided in Chapter 4,
Troubleshooting the Printer.
If you are unable to solve a DocuPrint C6 problem using
this guide or the Printer Driver Online Help, do one of the
following:
•Browse to:
http://WWW.XEROX.COM
•Call the Xerox Customer Support Center at 1-800-
TEAM XRX (1-800-832-6979).
Call from a telephone near your PC and the printer. Make
sure that both your PC and your printer are turned on.
Before calling, make sure you have the following
information:
•C6 serial number, which is located next to the parallel
port on the back of the printer.
•C6 software version, which is specified on the About
property page.
•Windows operating system version (Windows 95/98)
•Amount of memory in your PC.
•Information about the problem, including the steps
taken to create the problem, any error messages, and
the expected behavior.

iv

v
Contents
Customer Support ....................................................................................iii
Contents.......................................................................................................v
Chapter 1 - Introduction............................................................................1
Safety notes...............................................................................................2
Printer Registration...................................................................................6
Directions for On-Line Registration .........................................................6
Chapter 2 - Understanding the Printer’s Features..................................7
Hardware features.....................................................................................8
Control Panel Operation .........................................................................11
Normal Printer Operation ...................................................................11
Printer Error Conditions......................................................................12
Printer specifications............................................................................... 14
System Requirements..............................................................................16
Printable area / Margins..........................................................................17
Chapter 3 - Using the Printer Settings....................................................19
Accessing printer settings ....................................................................... 19
The Paper/Output Property Page ............................................................20
The Page Layout Property Page..............................................................24
Select Sheets.......................................................................................26
Multiple-up option.............................................................................. 28
The Image Quality Property Page...........................................................30
The About Property Page........................................................................ 33

vi
The Status Property Page........................................................................34
The Maintenance Property Page .............................................................37
Checking the documents in the print queue.............................................42
Chapter 4 - Troubleshooting the printer ................................................43
The printed document does not match the selected printer settings ........44
The printed document is blank................................................................45
The document prints slowly....................................................................47
The document sent to the printer does not print......................................48
The Front Panel LED is on continuously................................................49
The Front Panel LED is blinking slowly.................................................51
The Front Panel LED is blinking intermittently......................................51
The print is blurry or jagged vertical lines appear...................................52
The printed image is clipped or off the edge of the media......................53
Extra characters, dashes, or lines appear on the printed pages................54
White horizontal lines and streaks of the wrong color appear on the
printed pages...........................................................................................55
The print is faint or missing....................................................................56
Ink is smeared on the printed pages ........................................................57
The print quality of transparencies is poor..............................................58
Color variations appear in large areas of color .......................................59
The paper is not feeding properly ...........................................................60
The paper does not stack neatly in the paper output shelf.......................61
Packing the printer for return to a Service Center...................................62

vii
Chapter 5 - Selecting and Ordering Supplies.........................................65
Cartridges and print heads ......................................................................66
Selecting plain paper...............................................................................66
Selecting specialty print media ...............................................................67
Selecting labels.......................................................................................68
Selecting transparencies.......................................................................... 68
Selecting envelopes.................................................................................68
Index ..........................................................................................................69

1
Chapter 1 Introduction
The DocuPrint C6 printer is a high quality, thermal ink jet
printer designed for both color and black and white
applications. Featuring a compact lightweight design, the
printer is ideally suited for use in your office or at home.
The DocuPrint C6 printer connects easily to your personal
computer.
Make your pages stand out
•Prints up to 600 x 600 dpi on plain paper
•Crisp vivid graphics—even on plain paper
•Automatically correct problem areas in photos with
unique ImageFixsoftware
High-speed, high-quality prints
•Prints up to 4 black-and-white pages per minute; up
to 1.5 pages per minute in color
•Saves you print time; return to PC application while
printing.
Cost-saving features
•Separate color cartridges eliminate expense of wasted
inks (4 colors)
•Small space on your desk

2
Safety notes
Your DocuPrint C6 has been carefully designed to give
you years of safe, reliable performance. As with all
electrical equipment, however, there are a few basic
precautions you should take to avoid hurting yourself or
damaging the unit.
1. Read and follow all warnings and instructions marked
on or supplied with the printer.
2. Unplug the printer before you clean it. Use a damp
cloth only; do not use liquid or aerosol cleaners.
3. Place your printer on a firm, solid surface. If you put
it on an unsteady surface, it might fall and become
damaged. If you place the printer on a soft surface,
such as a rug, sofa, or bed, the vents may be blocked,
causing it to overheat.
4. Do not put the printer on or near a heat source, such
as a radiator or heat register. If you put the printer in
any kind of enclosure, make sure it is well ventilated.
5. Do not use your printer near water, or spill liquid of
any kind into it.
6. Ensure that your power source matches the rating
listed on the back of the printer.
7. Be sure to install the printer near a power outlet that
will remain easily accessible.
8. To avoid damaging the power cord, do not put
anything on it or place it where it will be walked on.
If the cord becomes damaged or frayed, replace it
immediately.