Xerox DocuPrint C6 User manual

The Document Company
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DocuPrint C6
Inkjet Printer

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Xerox Corporation
©1999 by Xerox Corporation. All rights reserved.
Copyright protection claimed includes all forms and matters of copyrightable material and
information now allowed by statutory or judicial law or hereinafter granted.
Xerox and all Xerox products mentioned in this publication are trademarks of Xerox
Corporation.
XEROX The Document Company, the stylized X and all Xerox product names are trademarks
of XEROX CORPORATION. Other product names used herein are trademarks of their
respective owners. Product appearance and/or specifications subject to change without notice.
Publication number: 701P31015

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Customer Support
To resolve problems with your printer, follow the
suggestions that are provided in Chapter 4,
Troubleshooting the Printer.
If you are unable to solve a DocuPrint C6 problem using
this guide or the Printer Driver Online Help, do one of the
following:
•Browse to:
http://WWW.XEROX.COM
•Call the Xerox Customer Support Center at 1-800-
TEAM XRX (1-800-832-6979).
Call from a telephone near your PC and the printer. Make
sure that both your PC and your printer are turned on.
Before calling, make sure you have the following
information:
•C6 serial number, which is located next to the parallel
port on the back of the printer.
•C6 software version, which is specified on the About
property page.
•Windows operating system version (Windows 95/98)
•Amount of memory in your PC.
•Information about the problem, including the steps
taken to create the problem, any error messages, and
the expected behavior.

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Contents
Customer Support ....................................................................................iii
Contents.......................................................................................................v
Chapter 1 - Introduction............................................................................1
Safety notes...............................................................................................2
Printer Registration...................................................................................6
Directions for On-Line Registration .........................................................6
Chapter 2 - Understanding the Printer’s Features..................................7
Hardware features.....................................................................................8
Control Panel Operation .........................................................................11
Normal Printer Operation ...................................................................11
Printer Error Conditions......................................................................12
Printer specifications............................................................................... 14
System Requirements..............................................................................16
Printable area / Margins..........................................................................17
Chapter 3 - Using the Printer Settings....................................................19
Accessing printer settings ....................................................................... 19
The Paper/Output Property Page ............................................................20
The Page Layout Property Page..............................................................24
Select Sheets.......................................................................................26
Multiple-up option.............................................................................. 28
The Image Quality Property Page...........................................................30
The About Property Page........................................................................ 33

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The Status Property Page........................................................................34
The Maintenance Property Page .............................................................37
Checking the documents in the print queue.............................................42
Chapter 4 - Troubleshooting the printer ................................................43
The printed document does not match the selected printer settings ........44
The printed document is blank................................................................45
The document prints slowly....................................................................47
The document sent to the printer does not print......................................48
The Front Panel LED is on continuously................................................49
The Front Panel LED is blinking slowly.................................................51
The Front Panel LED is blinking intermittently......................................51
The print is blurry or jagged vertical lines appear...................................52
The printed image is clipped or off the edge of the media......................53
Extra characters, dashes, or lines appear on the printed pages................54
White horizontal lines and streaks of the wrong color appear on the
printed pages...........................................................................................55
The print is faint or missing....................................................................56
Ink is smeared on the printed pages ........................................................57
The print quality of transparencies is poor..............................................58
Color variations appear in large areas of color .......................................59
The paper is not feeding properly ...........................................................60
The paper does not stack neatly in the paper output shelf.......................61
Packing the printer for return to a Service Center...................................62

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Chapter 5 - Selecting and Ordering Supplies.........................................65
Cartridges and print heads ......................................................................66
Selecting plain paper...............................................................................66
Selecting specialty print media ...............................................................67
Selecting labels.......................................................................................68
Selecting transparencies.......................................................................... 68
Selecting envelopes.................................................................................68
Index ..........................................................................................................69

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Chapter 1 Introduction
The DocuPrint C6 printer is a high quality, thermal ink jet
printer designed for both color and black and white
applications. Featuring a compact lightweight design, the
printer is ideally suited for use in your office or at home.
The DocuPrint C6 printer connects easily to your personal
computer.
Make your pages stand out
•Prints up to 600 x 600 dpi on plain paper
•Crisp vivid graphics—even on plain paper
•Automatically correct problem areas in photos with
unique ImageFixsoftware
High-speed, high-quality prints
•Prints up to 4 black-and-white pages per minute; up
to 1.5 pages per minute in color
•Saves you print time; return to PC application while
printing.
Cost-saving features
•Separate color cartridges eliminate expense of wasted
inks (4 colors)
•Small space on your desk

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Safety notes
Your DocuPrint C6 has been carefully designed to give
you years of safe, reliable performance. As with all
electrical equipment, however, there are a few basic
precautions you should take to avoid hurting yourself or
damaging the unit.
1. Read and follow all warnings and instructions marked
on or supplied with the printer.
2. Unplug the printer before you clean it. Use a damp
cloth only; do not use liquid or aerosol cleaners.
3. Place your printer on a firm, solid surface. If you put
it on an unsteady surface, it might fall and become
damaged. If you place the printer on a soft surface,
such as a rug, sofa, or bed, the vents may be blocked,
causing it to overheat.
4. Do not put the printer on or near a heat source, such
as a radiator or heat register. If you put the printer in
any kind of enclosure, make sure it is well ventilated.
5. Do not use your printer near water, or spill liquid of
any kind into it.
6. Ensure that your power source matches the rating
listed on the back of the printer.
7. Be sure to install the printer near a power outlet that
will remain easily accessible.
8. To avoid damaging the power cord, do not put
anything on it or place it where it will be walked on.
If the cord becomes damaged or frayed, replace it
immediately.

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9. The use of an extension cord or power strip with this
printer is not recommended. If you are using an
extension cord or power strip with the printer, make
sure that the total of the amperes required by all of
the equipment on the extension is less than the
extension’s rating. Generally, the total ratings of all
equipment plugged into any one power line should
not exceed 15 amperes. Do not exceed this unless you
know that the power line your equipment is plugged
into has a rating above 15 amperes.
10. You must only use the 3-conductor, 18 AWG, SVT
type, IEC320 style power cord provided with your
printer (that is, a plug having a third grounding pin).
This plug will only fit into a grounding-type power
outlet. This is a safety feature. To avoid the risk of
electric shock, contact your electrician to replace the
receptacle if you are unable to insert the plug into the
outlet. Never use a ground adapter plug to connect
the printer to a power source receptacle that lacks a
ground connection terminal.
11. Aside from the routine maintenance described in your
printer documentation, do not try to service the
printer yourself. Opening the cover may expose you
to shocks or other hazards. Do not make any
adjustments other than those described in the
documentation, as you might cause damage requiring
extensive repair work.

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12. If anything happens that indicates that your printer is
not working properly or has been damaged, unplug it
immediately and have your printer serviced. These
are some of the things to look for:
•The power cord or plug is frayed or damaged.
•Liquid has been spilled into the housing, or the
printer has been exposed to water.
•The printer has been dropped or its cabinet has
been damaged.
•The printer does not function normally when you
are following the operating instructions.
13. The CE marking applied to this product symbolizes
the Xerox declaration of conformity with the
following applicable directives of the European
Union as of the dates indicated.
•January 1, 1995—Council Directive 73/23/EEC
amended by Council Directive 93/68/EEC,
Approximation of the laws of the member states
related to low voltage equipment.
•January 1, 1996—Council Directive
89/336/EEC, Approximation of the laws of the
member states related to electromagnetic
compatibility.

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•A full declaration defining the relevant directives
and referenced standards can be obtained from
your Xerox representative.
•WARNING: In order to allow this equipment to
operate in proximity to Industrial, Scientific and
Medical (ISM) equipment, the external radiation
from ISM equipment may have to be limited or
special mitigation measures taken.
14. This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference,
and (2) this device must accept any interference
received, including interference that may cause
undesired operation.
15. This Class “B” digital apparatus complies with
Canadian ICES-003.

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Printer Registration
In order to activate your printer warranty, please take a
moment to register this product. Directions are provided
below. The preferred registration method is through on-
line registration; however, each of these methods will
enable you to register your product.
•On-line registration
•FAX your registration number to: 1-800-594-5023
•Mail in the registration card.
•Call 1-800-TEAM XRX (1-800-832-6979)
Note: Save a copy of the registration card and the bill of
sale as proof of purchase for future reference.
Directions for On-Line Registration
1. Go to the Xerox Web site:
http://WWW.TEAMXRX.COM
2. A Small Office Solutions title screen appears. Under
the Contents column, select Service and Support.
3. A Xerox Support title screen appears. Under the
Contents column, select Warranty Registration.
4. Fill in all empty fields.
5. When you are finished filling in the empty fields,
click the <Submit Warranty>button. You are now
registered.

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Chapter 2 Understanding the
Printer’s Features
This chapter illustrates the parts of the DocuPrint C6,
explains the Printer Control button and LED light, and
lists the printer specifications.

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Hardware features
Review the following illustrations to familiarize yourself
with the printer’s parts.
Front view of DocuPrint C6 Printer
Light (LED)
Paper output shelf
Paper input support shelf
Printer Control
button
Printer Cover

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Inside view of DocuPrint C6 Printer
Star wheel
bar
Green Cartridge
Lock lever
Print Head and
color ink cartridges

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Rear view of DocuPrint C6 Printer
Parallel interface
cable connection
IEEE 1284
Serial number location
Power connection

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Control Panel Operation
The DocuPrint C6 control panel has one button and one light (LED).
The Printer Control (green) button controls printer functions. The one LED
light displays the condition of the printer.
Normal Printer Operation
LED Off
With the LED light off, these operations can be performed:
•To center the print head so you can replace a print
cartridge – Press and hold the Printer Control button for at
least 2 seconds. The print head will move to the center of the
printer. Replace the print head (see the Quick Start Guide),
then press and release the Printer Control button to return the
print head to the home position.
•To manually feed paper – Press and release the Printer
Control button.
•To manually advance paper – After manually feeding paper
into the printer, press and release the Printer Control button for
each line feed.
•To eject paper – Press and hold the Printer Control button for
at least 2 seconds.
•To print a test page – Unplug the power cord from the rear of
the unit. While pressing the Printer Control button, reinsert the
power cord into the back of the unit and continue to hold the
Printer Control button until the print head starts to move.

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Printer Error Conditions
LED Blinking Constantly (0.5 sec On, 0.5 sec Off)
A constantly blinking LED can indicate the following:
•Low ink condition – Press and release the Printer Control
button to center the print head. Replace the low ink cartridge.
Press and release the Printer Control button to return the print
head to the home position.
LED On Continuously
A continuously lit LED can indicate any of the following error
messages:
•Out of paper – Fill the paper tray. Press and release the
Printer Control button to feed paper.
•Paper Jam – Press and hold the Printer Control button for at
least 2 seconds to clear the jam. If the paper fails to come out,
follow the jam clearance procedure described on the Quick
Reference Guide.
•Incorrect Print Head Installed – Press and release the
Printer Control button to center the print head. Replace the
incorrect print head with the correct DocuPrint C6 print head.
•Out of Ink - Press and release the Printer Control button to
center the print head. Replace the empty ink cartridge with a
new cartridge. Press and release the Printer Control button to
return the print head to the home position.