Xerox DocuPrint N24 Instruction and safety manual

Version 1.8 2/4/99 1
Xerox DocuPrint N24/N32/N40
Instructions
for
Controller Software Upgrades

Version 1.8 2/4/99 2
Table of Contents
Printer Controller Software Upgrades .................................................................................................2
Before you upgrade ................................................................................................................................3
Upgrade Methods....................................................................................................................................4
Printer Controller Upgrade Process ....................................................................................................4
Determining a Successful Upgrade........................................................................................................5
Upgrade Procedure.................................................................................................................................6
General Troubleshooting ....................................................................................................................13

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Printer Controller Software Upgrades:
The Printer Controller is FLASH ROM equipped. This means as software
fixes and upgrades are available, you are able to update printer software
without generating a service call.
The following options are available for software updates:
Option 1
The printer controller software is provided on the product CD-ROM. The
path to the software on your CD-ROM is
\INSTAL\UTILITIES\FIRMWARE\(version #).xfc
Option 2
The printer controller software can also be downloaded from the following
Web sites:
http://xerox.network printers.com/products/N24
http://xerox.networkprinters.com/products/N32
http://xerox.networkprinters.com/products/N40
Option 3
You may also contact your local customer support for help if necessary.

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Before you upgrade:
Be sure the printer is in communication with the workstation or PC via
parallel port or over the network.
If the Token Ring option is installed on your printer, be sure to disconnect
the cable to the Token Ring card prior to downloading the controller
software via the parallel port.
PRINT A CONFIGURATION SHEET
The Configuration sheet provides a record of the critical parameters set for
your printer as well as the software versions.
Follow these steps to print a Configuration sheet:
1. Press the “1” button until <Print Menu> is displayed.
2. Press the “2” button until <Config Sheet> is displayed.
3. Press the “4” button.
4. At this point the Configuration sheet will print.

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Upgrade Methods:
Select a method from the chart to do an upgrade for your operating system.
The bold letter indicates the upgrade procedure to use.
Operating
System CentreWare DP LPR Parallel Port Novell NetWare Macintosh Printer Utility CentreWare Internet
Services
Win 3.x A *** CD *F
Win 95 A*** CD *F
NT 3.51 & 4.0 AB
** CD *F
OS/2 *B ** CD *F
UNIX *B** * F
Macintosh ****
EF
*- Not Applicable
** - Requires TCP/IP services to be installed from your operating system.
*** - Requires LPR capable software to be installed independently from the operating system.
Printer Controller Upgrade Process
During the upgrade process the printer’s Control Panel will display
“Downloading… Please Wait”. After the complete file has been received,
the Control Panel will display “Download Passed….Please Reboot.”
NOTE: It is important to not interrupt any part of the process. DO NOT
TURN OFF THE PRINTER IN THE MIDDLE OF AN UPGRADE.
If you experience any problems, call your Xerox Customer Support Center.

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Determining a Successful Upgrade:
If your upgrade is successful, the Control Panel display will show
“Download Passed… Please Reboot” for a few seconds and then will
automatically reboot unless you upgraded the printer via the parallel port
while pressing the button 1 and button 5 simultaneously, in which case the
message will remain and the printer needs to be powered “OFF” and then
“ON” to reboot. To confirm the software version, print a Configuration
sheet.
If the Token Ring option is installed on your printer, please be sure to
reconnect the cable to the option card prior to rebooting the printer via the
power “OFF” and “ON” procedure.

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Upgrade Procedures:
PROCEDURE A
UPGRADE FROM CENTREWARE DP
Warning: Once the upgrade process has begun DO NOT Power off your
Printer!
1. Print a Configuration sheet. Keep this page for future reference. For
directions on doing this, reference the section labeled Before you
Upgrade
2. Start the CentreWare DP software from your workstation. Select the
printer from the Printers List.
3. At the CentreWare DP main screen select the Tools menu.
4. From the Tools menu select the Upgrade Printer item.
5. The “Upgrade Printer” prompt will appear warning that this process
may take several minutes click “OK” if you wish to continue.
6. Enter the path of the upgrade file and click OK.
7. CentreWare DP will send the upgrade file to the printer. The upgrade
should take less than 10 minutes to perform.
8. To confirm upgrade is successful, refer to the section labeled
Determining a Successful Upgrade. For problems, consult the
section labeled General Troubleshooting.
Warning: If the download was not successful, upgrade via the parallel port!

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PROCEDURE B
LPR UPGRADE PROCEDURE
Warning: Once the upgrade process has begun DO NOT Power off your
Printer!
1. Print a Configuration sheet. Keep this page for future reference. For
directions on doing this, reference the section labeled Before you
Upgrade.
2. Send the upgrade file to the printer. Use the format based on your
client operating system:
WINDOWS NT (3.51 & 4.)
lpr -S <ipaddress> -PRAW <filename> [RETURN]
OS/2 lpr -p ps -s <ipaddress> <filename>[RETURN]
UNIX (use lp or lpr as appropriate)
lpr <switches><queue><filename> [RETURN]
lp <switches><queue><filename> [RETURN]
Where: <ipaddress> = the TCP/IP address the printer has been
assigned
<filename> = the path and name of the upgrade file
<queue> = the native queue to which the printer is assigned
<switches> = use switches as appropriate to your UNIX
environment. Remember switches are case sensitive.
3. To confirm upgrade is successful, refer to the section labeled
Determining a Successful Upgrade.
IF YOU HAVE PROBLEMS:
•Try to ping the printer to make sure it has a valid ip address
•In addition, consult the section labeled General Troubleshooting
Warning: If the download was not successful, upgrade via the parallel port!

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PROCEDURE C
THE PARALLEL PORT
Warning: Once the upgrade process has begun, DO NOT power off your
printer!
1. Print a Configuration sheet. Keep this page for future reference. For
directions on doing this, reference the section labeled Before you
Upgrade.
2. If your Xerox DocuPrint N24/N32/N40 printer’s User Interface
displays “Ready” go to step 3. If a previous download attempt was not
successful and your printer is not “Ready”, power the printer “Off”
then "ON" while pressing button 1 and button 5 simultaneously.
Continue pressing these two keys until the User Interface displays:
"Entering... Download Mode"
3. To send the upgrade file to the printer:
An OS/2 user should open a command prompt.
A Windows (95/NT/3.1x) user should run from DOS or run a DOS
session. For speed, it is recommended to exit Windows 3.1x and run
from DOS.
The format for the mode command is as follows:
mode <port>:,,p [RETURN] (two commas following the colon)Note:
This format is not valid under Windows NT.
The format for the copy command is as follows:
copy </b> <filename> <port>[RETURN]
Where:
</b> = binary file
<port> = the parallel port to which the printer is connected (LPT1:,
LPT2:, etc.)
<filename> = the path and name of the upgrade file
Ex: copy /b <filename> LPT1:
4. Wait until User Interface displays "Download Passed… Please
Reboot"

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5. Power "OFF" then "ON" the Xerox DocuPrint N24/N32/N40 laser
printer. The User Interface should display "Ready".
6. To confirm upgrade is successful, refer to the section labeled
Determining a Successful Upgrade.
IF YOU HAVE PROBLEMS:
•Make sure you are using an IEEE 1284 compliant cable.
•Make sure the printer’s parallel port time-out is set to Infinite Retry
(e.g. mode lpt1:,,p)
•If running a DOS window from Windows 95, make sure that one of
your printers through Settings/Printers is mapped directly to LPT1 (not
re-directed to a network queue). Also check the port settings by
selecting the Port Settings button on the Details tab dialog. Make sure
the selection Spool MS-DOS Print Jobs is selected. If still having
problems after making these settings, try powering your PC off and on.
•Windows 3.1x or 95 users: if experiencing time-outs on the host PC
("Problem detected on parallel port, Abort, Retry, Fail") then you need
to set the port to an infinite time-out against busy on the printer. From
the command line, or as an entry in autoexec.bat, type the following
command:
mode <port>:,,p (two commas following the colon)
The "p" option sets the port for infinite time-out. After setting the port
to an infinite time-out, try using the copy command again. If the
command prompt does not appear within 20 minutes, a ctrl-break can
be used to abort the copy command without rebooting your computer.
•Windows 3.11 users should turn off Print Manager.
•If the Token Ring option is installed on your printer, be sure to
disconnect the cable to the Token Ring card prior to downloading the
controller software via the parallel port and be sure to reconnect the
cable to the option card prior to rebooting the printer via the power
“OFF” and “ON” procedure.
•In addition, consult the section labeled General Troubleshooting