Xerox Phaser 7300B User manual

SUPPORT SELF-STUDY GUIDE
SUPPORT SELF-STUDY GUIDE
XEROX
XEROX PHASER 7300 PHASER 7300
English
version 1.0
Service
Certification
Requirements
Checklist
❑Complete the
Overview , Setup , and
Care sections of the
Phaser 7300
Customer Support
Training CD-ROM
.
❑At the end of each
section, use the
Self-Checks to
practice for the online
test.
❑Complete the
Worksheets for
Setup,
and Care . These are
included in the
Self-Study Guide.
❑Complete the online
test using the
Customer Support
Testing Center at:
http://www.xerox.com/
officeprinting/testing
Read the first pages of the Self-Study Guide for important
information about training and certification:
■Equipment requirements
■Order of training
■Worksheets
■Online testing process using the Customer Support
Testing Center
■URLs for online resources
■Steps for certification

PHASER 7300
TABLE OF CONTENTS
English
PHASER 7300 TABLE OF CONTENTS
0
i
INTRODUCTION ............................................................. 1
Training Program Overview............................................ 1
Using the Self-Study Guide............................................. 1
Training Program Overview............................................ 2
Training Kit Contents...................................................... 3
Required Materials .......................................................... 3
Running the Training Program........................................ 4
Customer Support Testing Center ................................... 5
SETUP WORKSHEET ...................................................... 7
Objectives........................................................................ 7
Select a Location for the Printer...................................... 8
Unpack and Install the 1650 Sheet High-Cap. Feeder .... 8
Unpack and Install the 550 Sheet Feeder ........................ 9
Unpack the Printer........................................................... 10
Remove the Tape and Shipping Restraints ..................... 11
Install Options ................................................................. 11
Install Toner Cartridges................................................... 12
Power on the Printer........................................................ 13
Select Printer Defaults..................................................... 14
Install the Printer Driver and Test the Installation .......... 15
Test Printer Options ........................................................ 18
Print on Transparencies................................................... 18
Use Color Corrections..................................................... 18
Prepare Printer for Moving ............................................. 19
Your Next Step................................................................ 19
CARE WORKSHEET ........................................................ 21
Objectives........................................................................ 21
Replace Consumables ..................................................... 21

ii PHASER 7300 TABLE OF CONTENTS
0
Reset Consumable Counts............................................... 26
Reset NVRAM ................................................................ 28
Troubleshoot Media Jams ............................................... 29
Solve Print Quality Problems.......................................... 34
Your Next Step................................................................ 39
Troubleshooting Flowcharts ............................................. 41
Introduction ..................................................................... 41
Customer Replaceable Consumables .............................. 42 - 48
Jams................................................................................. 49 - 54
Print Quality Problems.................................................... 55 - 63

PHASER 7300
English
PHASER 7300 INTRODUCTION
version 1.0
page 1
Prerequisites
❑Color Theory for Color
Printing
Time to complete
❑Color Theory: 90
minutes
❑Phaser 7300 product
training: 2 hours
❑Differences:
45 minutes
Online tests for
Color Theory
Take the online test for Color
Theory
Online test for
Phaser 7300
product training
Take the online test for the
Phaser 7300 product
training.
Online test for
Phaser 7300 - Phaser
2135 Differences
training
Take the Phaser 7300
Differences online test to
complete the Phaser 7300 -
Phaser 2135 Differences
training.
Resources
❑Phaser 7300
Customer Support
Training CD-ROM
❑Phaser 7300 Printer
Installer and Utilities
CD-ROM
❑Phaser 7300 Color
Printer Interactive
Documentation
CD-ROM
❑Customer Support
Testing Website:
http://www.xerox.com/
officeprinting/testing
Training Program Overview
The Phaser 7300 Customer Support Training is a self-paced module for the Xerox
Phaser 7300 Color Laser Printer. This module uses the following components to
train and qualify support specialists on the Phaser 7300 printer:
■Color Theory for Color Printing CD-ROM: introduces basic color
theory concepts
■Phaser 7300 Color Printer Customer Support Training CD-ROM:
provides a product overview and training for setup and care
■Phaser 7300 Color Printer Customer Support Training Self-Study
Guide: contains lab sheets for tasks relating to product setup and care
■Phaser 7300-Phaser 2135 Differences Training Guide: use this
checklist if you have already completed and tested on the Phaser 2135
Customer Support Training
■Online Testing Center: tests your comprehension of each area of
training - overview, setup, and care
Using the Self-Study Guide
This Self-Study Guide is intended to be used in conjunction with the Phaser
7300 Customer Support Training CD-ROM and is designed to provide
hands-on experience with the Phaser 7300 Color Laser Printer. A PDF version of
this Self-Study Guide is also available through the Customer Support Training
CD-ROM Resources link.
This section contains instructions for using the Self-Study Guide, completing the
training, required materials, running the training program, using the Customer
Support Testing Center, and obtaining help from Xerox.
Two Worksheets are included in this Self-Study Guide:
■Setup Worksheet
■Care Worksheet
Each Worksheet is associated with the topics discussed in the Setup and Care
sections of the Interactive Multimedia Training program.
Self-Study Guides do not include a Worksheet for the
Overview section of the Phaser 7300 Customer Support
Training CD-ROM .
INTRODUCTION

page 2 PHASER 7300 INTRODUCTION
version 1.0
Training Program Overview
The Phaser 7300 Customer Support Training is a self-paced module for the Xerox Phaser 7300
Color Laser Printer. This module is used to train and qualify support specialists to service the
printer by completing the following tasks:
■Phaser 7300 Customer Support Training CD-ROM: provides a product Overview and
training for Setup and Care, plus a Phaser 7300 - Phaser 2135 Differences link for those
with previous Phaser 2135 printer training.
■Phaser 7300 Self-Study Guide: contains Worksheets for tasks relating to product
Overview, Setup, and Care.
■Customer Support Testing Center: tests your comprehension of each area of training —
Overview, Setup, and Care or Phaser 7300 - Phaser 2135 Differences.
How to Complete Phaser 7300 Product Training
This comprehensive training program requires access to the Phaser 7300 Printer Installer and
Utilities CD-ROM and Phaser 7300 Color Printer Interactive Documentation CD-ROM. Access
to a Phaser 7300 Laser Printer is required. Use the following table as a guide for completing the
Phaser 7300 product training:
How to Complete Phaser 7300 - Phaser 2135 Differences Training
Support specialists with previous certification on the Phaser 2135 printer should complete the
Phaser 7300 - Phaser 2135 Differences training. This option does not require access to a Phaser
7300 printer.
Step Task Resource
1. Prerequisites
❑Color Theory for Color Printing
Color Theory CD-ROM
2. Overview
❑Complete the Overview section
❑Complete the
Overview Self-Check
Overview Section - Phaser 7300 Customer
Support Training CD-ROM
3. Setup
❑Complete the
Setup section
❑Complete the
Setup Self-Check
Setup Section - Phaser 7300 Customer Support
Training CD-ROM
❑Complete the Setup Worksheet Phaser 7300 Self-Study Guide , pg. 7
4. Care
❑Complete the
Care section
❑Complete the
Care Self-Check
Care Section - Phaser 7300 Customer Support
Training CD-ROM
❑Complete the Care Worksheet Phaser 7300 Self-Study Guide , pg. 21
6. Testing Customer Support Testing Website:
❑Complete the Phaser 7300 online test http://www.officeprinting.xerox.com/testing
Upon successful completion of the Phaser 7300 online test, a certificate will
be mailed to you.

PHASER 7300 INTRODUCTION
version 1.0
page 3
Refer to the Differences Training Guide for details on completing the Phaser 7300 - Phaser 2135
Differences training.
Training Kit Contents
The Phaser 7300 Self Study Training Kit contains the following items:
■Phaser 7300 Customer Support Training CD-ROM
■Phaser 7300 Laser Printer Self-Study Guide
■Phaser 7300 Differences Training Guide
■Phaser 7300 Laser Printer Installer and Utilities CD-ROM
Required Materials
Use the following manuals, software, and equipment to complete the Worksheets in this
Self-Study Guide:
Item Minimum Requirements Example
Manuals Xerox Phaser 7300 Laser Printer Setup and Quick Reference Guide Xerox P/N 071-0690-00
Xerox Phaser 7300 Laser Printer Service Manual Xerox P/N 071-0862-00
Xerox Phaser 7300 Laser Printer Interactive Documentation CD-ROM Xerox P/N 063-3426-00
Software Xerox Phaser 7300 Laser Printer Installer and Utilities CD-ROM Xerox P/N 063-3417-00
Color Theory for Color Printing Interactive Multimedia Training
CD-ROM
TCPST-08UA
Equipment Xerox Phaser 7300 Laser Printer Xerox Phaser 7300N
Minimum Workstation Requirements: Pentium II 233 MHz CPU, 64 MB
RAM, 6x CD-ROM Drive, 16-bit Sound Card, 800x600 Monitor with
16-bit color
Compaq laptop
Windows 9x/Me/NT/2000/XP, Internet Explorer 5.0, Macromedia Flash
ActiveX Control/Plug-in, Adobe Acrobat Reader
DB25-to-Centronics parallel cable, USB cable, or Category 5 UTP
Ethernet cable
Standard bench tools
Spare cable ties Xerox P/N 343-0549-00
Lint-free cloths to clean the LED assemblies
Light-proof, black, plastic bag to protect the Imaging Units Xerox P/N 006-7971-00
PDF versions of manuals and instruction sheets are included on the Phaser
7300 Color Printer Interactive Documentation CD-ROM
or the Phaser 7300
Customer Support Training CD-ROM .

page 4 PHASER 7300 INTRODUCTION
version 1.0
Running the Training Program
To run the training program using the Phaser 7300 Customer Support Training CD-ROM:
1. Insert the Phaser 7300 Customer Support Training CD-ROM into your computer.
2. The CD-ROM is designed to autorun. If the autorun feature on your computer is
disabled, open the CD-ROM and double-click the p7300.exe icon to run the program.
3. To begin the training, click the Overview or Differences link.
Browser
The training runs in a standard browser window. Microsoft Internet Explorer 5.0 is the
recommended browser, although other browsers may be used.
Macromedia Flash
The Macromedia Flash ActiveX Control/Plug-in must be installed on your computer to use the
training CD-ROM. If Flash is not detected by the training program, you will be prompted to run
the Flash installer.
Installing Flash
If Flash is not installed, use the following procedure to install Flash for your browser:
1. Insert the Phaser 7300 Customer Support Training CD-ROM.
2. Browse to the installers folder.
3. For Internet Explorer, double-click the InstallAXFlash.exe program. For Netscape
Navigator, double-click the flash32.exe program.
4. Follow the instructions to install Flash.
Adobe Acrobat Reader
Adobe Acrobat Reader is required to view the PDF documents contained on the Phaser 7300
Customer Support Training CD-ROM. If Acrobat Reader is not installed, use the following
procedure to install it on your computer:
1. Insert the Phaser 7300 Customer Support Training CD-ROM.
2. Browse to the installers folder.
3. For Windows, double-click the rp505enu.exe program. For Macintosh, double-click
the ar505enu.bin program.
4. Follow the instructions to install Acrobat Reader.
Supported Operating Systems
The following operating systems may be used to run the training program:
■Windows 95, Windows 98, Windows Millennium Edition (Me)
■Windows NT 4.0, Windows 2000, Windows XP

PHASER 7300 INTRODUCTION
version 1.0
page 5
Customer Support Testing Center
Self-Checks are provided at the end of each section of the Interactive Multimedia Training
program. Use the Self-Checks to prepare for the online test. Then, visit the Customer Support
Testing Center to complete your training.
Accessing the Customer Support Testing Center
To access the Customer Support Testing Center, launch a web browser such as Microsoft Internet
Explorer and enter the following URL:
http://www.officeprinting.xerox.com/testing
When to Take the Test
The online test covers the Overview, Setup, and Care sections of the training module. You should
take the online test immediately after completing the Care worksheet.
If you have already completed and passed the online tests for the Phaser 2135 Customer Support
Training, take the online Phaser 7300-Phaser 2135 Differences Test after completing thePhaser
7300-Phaser 2135 Differences Guide.
About the Online Test
During the test, only one question appears on the screen. You cannot jump ahead to see other
questions, or scroll back to change answers. Manuals that are normally available (for example,
the Phaser 7300 Color Printer Service Manual)may be used as resources when taking the test.
Test results are provided immediately. When a test failure occurs, review topics are suggested
based on the questions missed. If you fail a test three times, you should contact a Xerox Customer
Support Training representative at [phone] (North America only).
An account name and password are required to access the Customer
Support Testing Center. These are included in your welcome letter, which
is mailed separately.

page 6 PHASER 7300 INTRODUCTION
version 1.0
If You Need Help
The Resources link of the CD-ROM contains user and service documentation.
To obtain the most current updates, tips, and bulletins, visit the Partner Resource site:
http://www.xerox.com/officeprinting/partners
We at Xerox want to help you successfully complete this training module. If you need assistance
with any part of the training, please contact us through the Ask The Specialist link located on the
Customer Support Testing Center web page.
How to Contact Xerox Customer Support Training
If you have any questions or require assistance, please contact Xerox Customer Support Training:
Email: cpi[email protected]ox.com
Phone: [phone] (North America only)