Xerox DocuPrint 115 Parts list manual

Xerox Document Services Platform Series
Common Controller
System Guide
701P38837
DocuSP 3.6
August, 2002

Xerox Corporation
Global Knowledge and Language Services
800 Phillips Road
Building 845-17S
Webster, New York 14580
© 2002 by Xerox Corporation. All rights reserved.
Copyright protection claimed includes all forms and matters of copyrighted material
and information now allowed by statutory or judicial law hereinafter granted including
without limitation, material generated from the software programs that are displayed
on the screens such as styles, templates, icons, screen displays, looks, and so on.
Printed in the U.S.A., U.K., and France.
XEROX®, XEROX Europe®, and XEROX Canada Limited®, The Document
Company, the stylized X, and all names identifying numbers used in connection with
Xerox products mentioned in this publication are trademarks of XEROX
CORPORATION. All non-Xerox brands and product names are trademarks of their
respective companies. Other company trademarks are also acknowledged.
While the information in this Guide is correct at the time of publication, Xerox reserved
the right at any time to change the information without notice. Changes are made
periodically to this document. Changes and technical updates will be added in
subsequent editions.

SYSTEM GUIDE i
Table of Contents
1. Introduction 1-1
About this guide 1-1
Contents 1-1
Conventions 1-2
Customer Support Number 1-2
2. Gateway Configuration 2-1
Internet Services (HTTP) Gateway Configuration 2-1
Simple Network Management Protocol (SNMP) Configuration 2-2
Configuration variables 2-3
Printer and job messages 2-4
SNMP MIB Support 2-4
NDS Setup 2-6
3. Backup and Restore 3-1
Backup 3-1
Restore 3-2
Xerox Backup & Restore (XBR) Utility for a DP100/115/135/180 EPS System 3-3
Backing up a System 3-3
Restoring a System 3-4
4. Security and Network Setup 4-1
Access and Security 4-1
Changing the logon level 4-2
Overview of Security 4-3
Roles and responsibilities 4-3
Customer responsibility 4-3
Xerox responsibility 4-4
New security features 4-5

TABLE OF CONTENTS
ii SYSTEM GUIDE
Using scripts to enhance security features 4-7
The configure-xdss script 4-8
Disable LP Anonymous Printing 4-8
DigiPath and Decomposition Services 4-8
Remote shell internet service 4-9
The disable-security script 4-9
The enable-ftp and disable-ftp scripts 4-9
The enable-security script 4-9
Secure Solaris file permissions 4-10
Delete and Secure User Accounts 4-10
Disallow all users for at, cron and batch commands 4-10
Disable unnecessary internet services daemons 4-11
Remote Diagnostics 4-12
Disabling secure name service databases: 4-12
Multicast routing 4-13
Securing the sendmail daemon 4-13
Securing the network parameters 4-13
Restricting NFS port monitor 4-13
Disabling remote login to CDE 4-14
Disabling DocuSP as a router 4-14
Security warning banners 4-14
Example of /etc/inetd.conf file after security edits 4-14
Helpful Security tips 4-19
5. Printing 5-1
First In/First Out (FIFO) Printing 5-1
Controller settings for limited FIFO scheduling/printing 5-1
Enable/Disable FIFO Job Scheduling 5-2
ASCII and PCL Printing Utility 5-4
Impact on DocuSP printers 5-4
setpclontrol Utility 5-5
Set lp/lprcopycount utility 5-6

TABLE OF CONTENTS
SYSTEM GUIDE iii
Socket Gateway Configuration Utility: setVPSoption 5-7
TIFF Orientation 5-8
MICR Enablement 5-8
Using VIPP 5-9
Paper Trays 5-9
Printing hints 5-9
6. Finishing 6-1
Subset Finishing 6-1
Creating jobs to use subset finishing 6-2
Subset Offset (Page Level Jog) 6-2
PCL Offset/Separator/Subset Finishing command 6-3
PCL Paper Source Command 6-4
Mixed Stacking 6-4
Additional finishing information 6-5
7. Fonts 7-1
How to choose fonts 7-1
Fonts 7-1
Resident Fonts 7-2
Non Resident Fonts 7-5
Font substitution 7-6
TIFF files 7-6
TIFF overview 7-7
Performance considerations 7-7
Supported TIFF tags 7-7
8. Accounting and Billing 8-1
Accounting 8-1
Auto exporting accounting log 8-1
Accounting exported values 8-1
Billing 8-2
Billable Events 8-2
Billing Meters 8-3

TABLE OF CONTENTS
iv SYSTEM GUIDE
9. Troubleshooting 9-1
Calling for service 9-1
Declared faults 9-1
Printer fault 9-2
Job fault 9-2
Undeclared faults 9-2
Client problems 9-3
Windows problems 9-3
Macintosh problems 9-3
DigiPath problems 9-4
GUI problems 9-4
Print Quality problems 9-5
Font problems 9-5
Inoperable system problems 9-6
Job flow problems 9-6
Job Integrity problems 9-8
PDL problems 9-8
PostScript problems 9-8
TIFF problems 9-9
PDF problems 9-9
Restore password 9-10
Restart DocuSP software without rebooting 9-11
Productivity and performance problems 9-11
Problems when saving a job 9-12
Printing system logs 9-12
all_jobs_log 9-12
system_log 9-12
status_log 9-13
ep_exception_log and ep_primary_log 9-13
Rebooting and restarting 9-14
Loading XDJC/Unix 9-15
Configuring XDJC/Unix 9-16

TABLE OF CONTENTS
SYSTEM GUIDE v
Output files 9-17
Properly ejecting a diskette from the Diskette drive on a DocuSP workstation9-17
10. Hints and Tips 10-1
General 10-1
Disabling the Solaris 8 Screen Saver 10-1
Common Desktop Environment (CDE) Front Panel Removal and
Workaround 10-1
Color Systems 10-2
General Comments 10-2
Time used to generate the PDL 10-2
Time used to transfer PDL 10-2
Time required to RIP PDL 10-3
Time required to print PDL 10-3
Job Submission Hints 10-3
Number of Images 10-3
Ethernet 10-3
Gateways 10-3
Job submission order 10-4
Job RIP Hints 10-4
Variable data 10-4
Image Quality 10-5
Job Printing Hints 10-6
Skipped Pitches 10-6
XJDC Hints and Tips 10-7
PCI Channel Interface PWB Trace Capture Procedure 10-8
Perform a Trace 10-8
Export the trace file to floppy 10-9

TABLE OF CONTENTS
vi SYSTEM GUIDE

Common Controller 1-1
1. Introduction
The System Guide provides the information needed to perform
system administration tasks for configuring and maintaining the
Xerox Document Services Platform (DocuSP) for printing
systems.
NOTE: The Xerox Client Software will be delivered on a floppy
for version 3.6.
About this guide
This guide is intended for Network and System Administrators
responsible for setting up and maintaining Xerox printers with
DocuSP software. Users should have an understanding of the
Sun workstation and be familiar with Solaris 2.x and basic UNIX
commands. This includes the use of text editors such as vi or
textedit and the ability to maneuver within the Solaris
environment. The System Administrator is expected to have a
working knowledge of Local Area Networks (LANs),
communication protocols, and the applicable client platforms to
assist them in a customer site setup.
Contents
In general, this document covers information about the DocuSP
that is not covered in the on-line help or other available guides.
The following list describes the contents of this guide:
• Simple Network Management Protocol Configuration (SNMP)
• Backup and Restore
• Security and Network Setup
•Printing
• Finishing
•Fonts

Introduction System Guide
1-2 Common Controller
• Accounting and Billing
• Troubleshooting
• Hints and Tips
Conventions
This guide includes the following conventions
• Angle brackets - Variable information that is displayed on
your screen is enclosed within angle brackets; for example,
“Unable to copy <filename>.”
• Square brackets - Names of options you select are shown in
square brackets; for example, [OK] and [Cancel].
• Notes are hints that help you perform a task or understand
the text. Notes are found in the following format:
NOTE: This is an example of a note.
Customer Support Number
To place a customer service call, dial the direct TTY number for
assistance. The number is 800-735-2988.

Common Controller 2-1
2. Gateway Configuration
Setting up the HTTP and SNMP gateways cannot be
accomplished through the graphical user interface and must be
set using the gwConfig utility through a UNIX Terminal window.
The IPP gateway is configured using the DocuSP interface.
Internet Services (HTTP) Gateway Configuration
Perform the following to configure the HTTP gateway:
1. Start the configuration utility. Type
./gwConfig
1..
NOTE: Refer to the instructions in the section, IPP Gateway
Configuration for information about starting the configuration.
2. Perform the following to set up the Internet Services (HTTP)
Gateway:
Enter the name of the gateway to be configured:
Internet Services
Configure the Internet Services Gateway? [Y/N]
y
Enter name: Value data
Printer URL: http://<controller name>.<domain
name>.com
NOTE: Use the IP address of the controller if there is no
domain name. For example, http://52.126.255.255.com
3. A confirmation message of the entered value displays.
Confirm that the entry is correct and enter yfor yes.
4. Continue with this process for every value to be configured.
5. When all of the desired values have been configured, press
<Enter> at the Enter Name: [Value Data line].
6. When asked to accept the values and update the
configuration, enter y for yes.

Gateway Configuration System Guide
2-2 Common Controller
7. The configuration utility exits.
8. When complete, close the Terminal window and select
System, Restart on the DocuSP user interface.
Simple Network Management Protocol (SNMP) Configuration
To configure the SNMP configuration, follow the instructions for
configuring the HTTP Gateway in the previous section.
SNMP provides you with the status of network devices. If you are
familiar with SNMP manager, you may want to configure the
SNMP gateway using gwConfig and the information that follows.
NOTE: SNMP requires a standard FlexLm license. The System
Administrator must enable SNMP in License Manager.
Xerox recommends the following third–party SNMP software
mangers:
• IBM Network Printer Manager (NT)
• TNG Unicenter (NT)
• HP OpenView (UNIX, NT)
• Xerox CentreWare (UNIX, NT)
NOTE: The SNMP manager (HP OpenView) may have a
number of requests into DocuSP for information. Some of the
requested information may not be a supported data set on
DocuSP. Therefore, the SNMP client/manager displays "no
value...etc".
NOTE: You can have more than one SNMP manager running at
the same time.

System Guide Gateway Configuration
Common Controller 2-3
Configuration variables
Of the many parameters that are available for SNMP
configuration, only the ones of common interest to Xerox
customers are shown in the following table:
Enter the following CommandLine variables:
-l: -w:
An example of SNMP gateway configuration for the parameters
shown is:
SNMP Gateway Configuration File Section
Data:Entry Name Entry ValueCommandLine: -l -
wPrinter Operator: Janet Jones Printer
Administrator: William Webster Printer
Administrator Location: Room 409
Printer Administrator Phone: [phone] Printer
Location: Room 444
Table 2-1.
Parameter Name Description Value Range Default Value
CommandLine Turn on/off the following flags:
–l: logging to
SNMP_DEBUG_LOG
–w: logging to window
Printer operator The name of the printer operator String
(0...127) <empty>
Printer administrator The name of the printer
administrator String (0...127) <empty>
Printer administrator location The location of the office of the
printer administrator String (0...127) <empty>
Printer administrator Phone The telephone number for
contacting the printer
administrator
String
(0...127) <empty>
Printer location The location of the printer String
(0...127) <empty>

Gateway Configuration System Guide
2-4 Common Controller
Printer and job messages
SNMP can broadcast messages about the printer and the jobs
on the system. Printer messages may announce that the printer
is idle, printing, or out of paper. Job messages announce that
jobs are pending, processing, or completed. Other job related
information may include the job owner’s name, the job quantity,
the job identifier, etc.
NOTE: ”Forwarding” is not a job state that is broadcast by the
controller; therefore, job forwarding information will not be
displayed by the SNMP job managers.
The information that is displayed at an SNMP Manager may not
always reflect the exact status of a job or printer on the DocuSP
Controller. Those Managers that do not support loading of
Management Information Bases (MIBs) will only display the
printer and job status that they support.
SNMP MIB Support
DocuSP 3.0 SNMP MIB file uses the Xerox Common
Management Interface (XCMI) version 4.0. The following lists the
MIB files included for version 4.0:
• rfc1213 - RFC1213-MIB (MIB-II)
• rfc2790 - HOST-RESOURCES-MIB (XCMI rev 000817)
• rfc2790t - HOST-RESOURCES-TYPES (XCMI rev 000815)
• rfc1759 - Printer-MIB (XCMI rev 000818)
• rfc2707 - Job-Monitoring-MIB (Printer Working Group)
• 02common - XEROX-COMMON-MIB
• 06gentc - XEROX-GENERAL-TC
• 07gen - XEROX-GENERAL-MIB
• 10hosttc - XEROX-HOST-RESOURCES-EXT-TC
• 11hostx - XEROX-HOST-RESOURCES-EXT-MIB
• 15prtxtc - XEROX-PRINTER-EXT-TC
• 16prtx - XEROX-PRINTER-EXT-MIB
• 21rsrctc - XEROX-RESOURCES-TC
• 22rsrc - XEROX-RESOURCES-MIB
• 40jobtc - XEROX-JOB-MONITORING-TC
• 41jobmon - XEROX-JOB-MONITORING-MIB

System Guide Gateway Configuration
Common Controller 2-5
• 42jobmtc - XEROX-SIMPLE-JOB-MGMT-TC
• 43jobman - XEROX-SIMPLE-JOB-MGMT-MIB
• 50commtc - XEROX-COMMS-ENGINE-TC
• 51comms - XEROX-COMMS-ENGINE-MIB
• 52conftc - XEROX-COMMS-CONFIG-TC
• 53config - XEROX-COMMS-CONFIG-MIB
• 58svctc - XEROX-SERVICE-MONITORING-TC
• 59svcmon - XEROX-SERVICE-MONITORING-MIB
• 93pidtc - XEROX-PRODUCT-ID-TC
The following is a listing of MIBs that are supported:
• RFC 1213 MIB file
– The system Group
– The Interface Group
– The at (address translation) Group
– The ip Group
– The icmp Group
– The tcp Group
– The udp Group
– The snmp Group
• Host Resource MIB file
– The System Group
– The Storage Group
– The Device Group
• Printer MIB file
– The General Printer Group
– The Input Group
– The Extended Input Group
– The Input Media Group
– The Output Group
– The Extended Output Group
– The Output Features Group
– The Marker Group
– The Marker Supplies Group

Gateway Configuration System Guide
2-6 Common Controller
– The Marker Colorant Group
– The Media Path Group
– The Interpreters Group
– The Channels Group
– The Console Group
– The Alerts Groups
• Xerox General MIB file (uses only the 06gentc and 07gen
files)
– The xcmGen Base Group
– The xcmGen Trap Client Group
– The xcmGen Trap View Group
NOTE: The other files in Xerox General MIB are not supported.
NDS Setup
When using Novell Netware, a preferred server needs to be set
for environments where there is more than one server on the
network. If you are running NDS in an environment with more
than one NDS server, to ensure optimal operation, you should
specify a preferred server. To do this, perform the following steps
(you will need to know your NDS Tree, Context, and Preferred
Server Names):
1. Type
su root
1.and enter password when you are prompted.
2. Type
cd /opt/XRXnps/XRXnwqsgw/bin/
3..
4. Type
./QServerSetup
5. and select the return key.
6. Select the appropriate option:
• If there is already an existing NDS QServer Setup that
you wish to add a Preferred server name to, select choice
2.
• If you are creating a anew NDS QServer Setup with a
preferred server name, select choice 1.

System Guide Gateway Configuration
Common Controller 2-7
7. Select choice 4 to list the current setups to make sure your
preferred server was added successfully.
8. Restart the DocuSP software.
NOTE: If logging is enabled, you can check /opt/XRXnps/log/
QServer.Debug.Log to make sure that connection is made with
the Preferred server. Ensure that jobs can be submitted from
Netware and properly received and printed.

Gateway Configuration System Guide
2-8 Common Controller

Common Controller 3-1
3. Backup and Restore
Software configuration information and customer specific files
should be backed up to a safe location, either to tape or to a
remote server on a regular basis. It is valuable to back up a
system to a remote location when upgrades of hardware are
performed.
Software configuration information should be saved when the
system has been installed and all queues and printershave been
set up. Also, when any printer or queue properties are changed.
The Configuration utility provided with the DocuSP software will
backup all of the DocuSP configuration files in the /opt/XRXnps/
configuration directory. This includes the preferences settings,
printer set up, and queue set up files.
If a software upgrade or new software installation is required, a
representative will perform the software installation. In each
case, certain portions of the system configuration will need to be
restored or reentered by the customer.
Backup
The following information should also be backed up on a regular
basis or when the DocuSP controller has been modified:
• Customized scripts installed by the customer
• Unique third–party software and related data, or Xerox–
developed solutions and related data
• DNS, NIS, or NIS+ files
• Jobs saved to the DocuSP controller using the Save Feature
• Non–Xerox supplied Sun patches
• Customized links to directories
• Continuous Feed custom imposition files
• Continuous Feed custom print mark files
In addition, it is recommended that the System Administrator
document the following information:

Backup and Restore System Guide
3-2 Common Controller
• Any soft fonts that have been loaded on the system
• Contents of the hosts and hosts.equiv files
• The allowable users
• Any customer–specific passwords
NOTE: In the event of a software upgrade or install by Xerox,
Xerox is not responsible for the restoration of the above items to
the DocuSP controller.
NOTE: It is highly recommended that a complete system image
be backed up to tape or a remote location on a regular basis.
Having a current system image stored separate from the
DocuSP controller will ensure that in the event of a failure of the
system or the hard disks, the system can be easily restored.
Refer to the appropriate SUN documentation for additional
information on saving a system image.
Restore
If only a software upgrade is performed on the DocuSP
controller, the system configuration information will typically be
retained.
Duringthe upgrade, the XeroxCustomer Service Representative
will provide a hardcopy of the system configuration information,
such as the contents of the /etc/hosts and /etc/hosts.equiv files,
the list of user names from the /etc/passwd file, and gateway
information from any installed optional gateways. If any
information needs to be recreated, the hardcopy will assist the
System Administrator in restoring the system. Any customized
software, saved files, or unique third–party information will have
to be restored by the System Administrator.If a hardware
installation is performed and there is no system image saved, the
System Administrator will have to restore or re-enter, at a
minimum, all of the information included on the hardcopy output
provided by the Xerox Customer Service Representative.