Xerox 850DP - Phaser Color Solid Ink Printer Instruction Manual

XEROX WIDE FORMAT
AccXES Client Tools 11.0
Customer Release Notes

Table of Contents
1 Introduction...................................................................................................................2
2 What’s New in ACT Version 11.0.................................................................................3
3 Release Notes................................................................................................................4
3.1 Uninstalling AccXES Client Tools.............................................................................4
3.1.1 Shortcut left in Start Menu...............................................................................................4
3.1.2 Alias left on the Dock (Mac OS X)...................................................................................4
3.2 Installing AccXES Client Tools..................................................................................4
3.3 Document Submit Tool.............................................................................................5
3.3.1 Media Source..................................................................................................................5
3.3.2 Backlit-Film media type...................................................................................................5
3.3.3 Multinational characters display poorly............................................................................6
3.3.4 Status Messages.............................................................................................................6
3.4 Document Retrieve Tool...........................................................................................6
3.4.1 Scan Directory.................................................................................................................6
3.4.2 Raster Editor....................................................................................................................6
3.4.3 PDF Files.........................................................................................................................6
3.5 Unix/Linux.................................................................................................................7
3.5.1 Default Shortcut Location................................................................................................7
3.5.2 Shading can cause ACT to freeze...................................................................................7
3.5.3 Serial port not supported w/Linux....................................................................................7
3.5.4 Umlauts...........................................................................................................................7
3.6 Mac OS X..................................................................................................................7
3.6.1 Minimum Requirements...................................................................................................7
3.6.2 Connection Retry Times..................................................................................................7
3.6.3 Networked Drives............................................................................................................8
3.7 Windows...................................................................................................................8
3.7.1 Windows 2003 Server.....................................................................................................8
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1 Introduction
The AccXES Client Tools (ACT) are used to send document sets to an AccXES supported printer
and to retrieve scanned images that were scanned at an AccXES supported scanner. The
AccXES Client Tools application runs on a Windows PC, or a Solaris workstation. See the
ReadME file for the installed files directory structure, the system requirements, and the
install/uninstall directions. The AccXES Client Tools User Guide also explains the basic system
requirements, as well as the easy installation and uninstalling instructions.
NOTE: Both the ACT and the AccXES Account Management Tool (AMT) can be installed from
the same install software. Both ACT and AMT are uninstalled, when “AccXES” is chosen from the
Start>Settings>Control Panel>Add/Remove Programs Property screen.
The installed ACT software has the following individual tabs: Document Submit, Printer Queue,
Document Retrieve, and Device Manager. For AccXES firmware versions 7.0 and greater, the
Accounting Tab is disabled. Instead, an external accounting server, such as the AccXES Account
Management Tool, will track the job accounting data of multiple printers. This is done by the
AMT retrieving the media usage of all printed and scanned images from the job log file, which
exists in the Controller that is attached to each printer.
Use the software’s Help screens, and the AccXES Client Tools User Guide to access Quick
Starts and details of how to use the tools.
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2 What’s New in ACT Version 11.0
•New, faster Java Virtual Machine.
•Compatibility with Windows XP Service Pack 2.
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3 Release Notes
3.1 Uninstalling AccXES Client Tools
The AccXES Client Tools and Account Management Tool applications must be closed before
running the uninstall software. (For Windows 2000, and XP, the uninstall is done by selecting
Start > Settings > Control Panel > Add/Remove programs. Select AccXES and click on the
Add/Remove button. This will remove both ACT and AMT, if they are both on your workstation.
When the InstallAnywhere Uninstaller screen comes up, click on the Uninstall button. Select the
Exit button when the uninstall is complete. (If you are using UNIX, see the AccXES Client Tools
9.0 User Guide for how to uninstall the ACT software.)
You may also want to delete the Act folder, where your files were stored, if you do not need to
access them anymore.
Operating System ACT Folder Location
Windows 20000 Windows XP C:\documents and Settings\User
Name\XES\ACT
Solaris/Linux/Mac OS X <Users Home directory>/.XES/ACT
3.1.1 Shortcut left in Start Menu
After uninstalling the AccXES Client Tools from Windows systems, the shortcut is sometimes left
in the Start Menu. The shortcut is non-operational and can be deleted without loss of data.
3.1.2 Alias left on the Dock (Mac OS X)
If you have installed ACT on Mac OS X with aliases (shortcuts) located on the Dock, uninstalling
ACT may not remove the alias from the Dock. Simply drag the alias to the trash to complete
uninstalling ACT.
3.2 Installing AccXES Client Tools
You must have administrator rights in order to install the AccXES client tools on a PC platform.
If the web-based installation of the AccXES Client Tools is canceled, a series of error messages
will be generated. On the first one, which is a “Save As” dialog box, select the “Cancel” button.
On the “Installation error message,” click the “OK” button until it brings you back to the main web
installation screen, where you can retry the installation.
Users must map drives before browsing to install on a network. If this is not done, the network
location that the user browsed to, and selected for ACT to install to, will appear as a path in the C
drive. ACT does not read “\\...” for installations. It needs a specific drive (e.g. G:\)
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If you want to create a shortcut to a specific folder, when prompted to do so during the installation
process, be sure that the folder exists. If it does not, although the installation will be successful,
the shortcut will not be created because the folder doesn’t exist. The default shortcut location is
the Program Files group for Windows, or the home directory for Solaris and Linux.
Canceling the installation will leave created files in the new directory. The uninstaller cannot be
run after canceling an install. Remaining files must be removed manually.
Note: When upgrading from 7.5 and changing the language, certain messages may be left in the
old language. The “Print to File” field of the device manager tab is one of these.
Updating a foreign language installation of either French or German with an English installation
will leave the “Print to File” field of the device manager tab un-translated.
3.3 Document Submit Tool
3.3.1 Media Source
Go to Job Option tab > Composition tab > Select Overlay Images > Media Source drop down
menu.
Although “Manual Feed” is listed as a choice of media source for page composition jobs, the print
job will be treated as if AUTO media source was selected. If an appropriate roll of media is
available, it will be printed on that media; otherwise, the job will query until the correct roll media
is installed. In addition, other Media Source selections will be treated as AUTO if an appropriate
roll of media is available in a different roll.
3.3.2 Backlit-Film media type
If you are using the Backlit-Film-360 media type in your printer, WebPMT lists it as Backlit-Film-
360/720 to accommodate legacy versions of AccXES. If you select Backlit-Film-360/720 as the
media type in WebPMT, you must have the Backlit-Film-360 media loaded in the printer and
identified as Backlit-Film- 360 at the printer, or you will create a mismatch. If you are using the
Backlit-Film-720 media type, both the printer and WebPMT will list it as Backlit-Film-720.
Navigational paths to select Label media types:
Job Options: Go to Document Submit Tab > Job Options Button> Labels Tab > Fonts drop down
list
Default Options: Go to Document Submit Tab > Job Options Button > Labels Tab > check Apply
Label box > OK > Edit Default Options Button > Labels Tab > Fonts drop down list
Single Document Options: Go to Document Submit Tab > Job Options Button > Labels Tab >
check Apply Label box > OK > double click a document title > Labels Tab > Fonts drop down list
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3.3.3 Multinational characters display poorly
There have been instances where multinational characters have been entered into text fields
(such as labels) and displayed improperly by the client tools application. This does not affect the
printing of the characters at the printer, they will print correctly.
3.3.4 Status Messages
In most cases it is best to check WebPMT to get the most current printer status messages.
3.4 Document Retrieve Tool
3.4.1 Scan Directory
If you are having trouble retrieving images, be sure to check that both Scan Directory values at
the scanner and on the Document Retrieve Tool match. For example, the Scan Directory default
value in the Document Retrieve Tool is 0.1. However, when using AccXES 7.0 or higher, the
Synergix scanner's default scan directory is images. Either change the directory name at the
scanner to 0.1 or change it in the Document Retrieve tool to be images. If you are attempting to
retrieve images from AccXES 6.1 or lower, the default directory in both locations is 0.1.
3.4.2 Raster Editor
Go to Document Retrieve Tool. Select a retrieved file. Select in the toolbar menu, Image >
Raster Edit.
If the raster editor opens, but the retrieved file won’t open within the editor, then select the Open
File icon, or select File > Open to open the file.
CALS FILES
When using Adobe Photo Shop & Wang Imaging applications, be aware that they do not
recognize CALS images as valid file format. When the image is selected on the Document
Retrieve Tab, and the Raster Editor button is pressed, the application is opened, but then an
“Invalid File Format” error appears.
PDF FILES
See the PDF Files section below for raster editor behavior with PDF images.
TIFF FILES
Tiff files that are scanned to net in Photo Mode cannot be opened in RasterX Spotlight.
TIFF files will not open in VP Hybrid CAD editor.
3.4.3 PDF Files
If an image being scanned is longer than 200 inches, although the entire image will be scanned,
only the first 200 inches will be saved to file and available for printing.
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Scan to net PDF image files shouldn’t be open in RasterX Spotlight, VPHybridCAD, and WANG
Imaging applications because they are not displayed properly. When the Raster Editor button is
pressed on the Document Retrieve Tool, the raster application is opened, but the following error
message is received:
“Cannot read from file (name of file). File loading operation in this format is not supported.”
3.5 Unix/Linux
3.5.1 Default Shortcut Location
The default shortcut location is the home directory for Solaris and Linux. If you want to create a
shortcut to a specific folder, when prompted to do so during the installation process, be sure that
the folder exists. If it doesn’t, although the installation will be successful, the shortcut will not be
created because the folder doesn’t exist. Also, make sure that you have permissions to install in
the desired location.
3.5.2 Shading can cause ACT to freeze
Using the Shade feature on an ACT window can cause the application to freeze. The operating
system is not affected, and the application can be closed and restarted to correct the problem.
3.5.3 Serial port not supported w/Linux
The serial port option is not supported on Linux installations even if the hardware is present.
Parallel port and Ethernet should be used as alternatives.
3.5.4 Umlauts
Labels containing umlauts may not print correctly from ACT when running under Linux.
3.6 Mac OS X
3.6.1 Minimum Requirements
When using ACT with Mac OS X it is required that you have a minimum of a G4 processor with
Panther 10.3.3 or greater, Java 1.4.2 or greater, and a screen resolution of 1152x870 or greater.
Ignoring these recommendations will result in unreliable operation of ACT on OS X. The Panther
and Java updates are available via Apple’s Software Update.
3.6.2 Connection Retry Times
Actual connection retry times may be longer than those specified when running ACT under Mac
OS X.
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3.6.3 Networked Drives
While Mac OS X is capable of connecting to Windows file shares, for enhanced reliability it is
recommended that networked drives not be used as destinations for the Document Retrieval Tool
Scan-To-Net feature.
3.7 Windows
3.7.1 Windows 2003 Server
Windows 2003 Server is not supported at this time. Please contact your service representative
for potential workarounds.
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