Xilica Audio Design XTouch Series: XTouch50 User manual

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XTOUCH
User Manual

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Important Safety Information
1. READ THESE INSTRUCTIONS
All the safety and operating instructions should be read before the product is operated.
2. KEEP THESE INSTRUCTIONS
The safety and operating instructions should be retained for future reference.
3. HEED ALL WARNINGS
All warnings on the product and in the operating instructions should be adhered to.
4. FOLLOW ALL INSTRUCTIONS
All operating and use of instructions should be followed.
5. DO NOT USE THIS APPARATUS IN WATER.
Do not use the product near water. For example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool, and the
like.
6. CLEAN ONLY WITH DRY CLOTH.
Unplug the unit from the wall outlet before cleaning.
7. DO NOT BLOCK ANY VENTILATION OPENINGS
Slots and openings in the cabinet back or bottom are provided for ventilation, to ensure reliable operation of the limit and to protect it from overheating.
These openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or similar surface.
This product should never be placed near or over a radiator or heat source. This product should not be placed in a built-in installation such as a
bookcase or rack unless proper ventilation is provided or the manufacturer’s instructions have been adhered to.
8. DO NOT INSTALL NEAR ANY HEAT SOURCES
This product should be situated away from heat sources such as radiators, stoves or other products (including amplifiers) that produces heat.
9. DO NOT DEFEAT THE SAFETY PURPOSE OF THE POLARIZED OR GROUNDING-TYPE PLUG
A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the
third prongs are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. PROTECT THE POWER CORD FROM BEING WALKED ON OR PINCHED PARTICULARLY AT PLUGS, CONVENIENCE RECEPTACLES, AND THE
POINT WHERE THEY EXIT FROM THE APPARATUS.
11. ONLY USE ATTACHMENTS/ACCESSORIES SPECIFIED BY THE MANUFACTURER.
12. USE ONLY WITH CART, STAND, TRIPOD, BRACKET, OR TABLE SPECIFIED BY THE MANUFACTURER, OR SOLD WITH THE APPARATUS. WHEN A
CART IS USED, USE WITH CAUTION WHEN MOVING THE CART/APPARATUS TO AVOID INJURY FROM TIP-OVER.
Do not place this unit on an unstable cart, stand, tripod, bracket, or table. The unit may fall, causing serious injury to someone, and serious damage to
the appliance. A unit and cart combination should be moved with care. Quick stops, excessive force, and uneven surfaces may cause the product and
cart combination to overturn.
13. UNPLUG THIS APPARATUS DURING LIGHTNING STORMS OR WHEN UNUSED FOR LONG PERIODS OF TIME.
For added protection for this unit during a lightning storm, or when it is left unattended and unused for long periods of time, unplug it from the wall
outlet and disconnect the antenna or cable system. This will prevent damage to the unit due to lightning and power surges.
14. REFER ALL SERVICING TO QUALIFIED PERSONNEL. SERVICING IS REQUIRED WHEN THE APPARATUS HAS BEEN DAMAGED IN ANY WAY. SUCH
AS, WHEN THE POWER SUPPLY CORD OR PLUG IS DAMAGED, LIQUID HAS BEEN SPILLED, OR OBJECTS HAVE FALLEN INTO THE APPARATUS, THE
APPARATUS HAS BEEN EXPOSED TO RAIN OR MOISTURE, DOES NOT OPERATE NORMALLY, OR HAS BEEN DROPPED.
15. WARNING: TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS APPARATUS TO RAIN OR MOISTURE.
16. APPARATUS SHALL NOT BE EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, SHALL BE
PLACED ON THE APPARATUS.

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Table of Contents
What’s in the box 4
Hardware descriptions and functions 5
Hardware device connection
a. To network 6
b. To mains power 7
Install Xilica Designer software
a. Windows installation 8
b. Mac installation 9
Xilica Designer’s Network View
a. Device network status 10
b. Connection troubleshoot 11-12
c. Manual assignment of IP addresses 13-16
d. Firmware upgrade 17
XTouch display screen settings
20-21
Xilica Designer’s Project view
a. Create a new project 22
b. Map device(s)/Online mode 29

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What’s in the Box
• XTouchcontrol
• XTouchwall-mountbracket
• InstallationGuide
What you need to Provide
• MacorPCcomputerwithaprocessor1GHzorhigher
• Windows7orhigher
• MacOSX
• 500MBoffreespace
• 1GBgraphicscard
• 4GBofRAM
• PoErouter/switch
• Ethernetcable(Cat5/6)
Getting Help
Additional Help Files and video tutorials are available at our website: www.xilica.com
For further technical support, please email: [email protected] and we’ll connect you with a solutions
engineer. Alternatively, you can call our worldwide offices for immediate assistance:
International:   +1905770-0055
USTollFree:   +1877767-0234
Europe:   +3129940-1100
China&HongKongSAR: +8522604-9382
XTouch: Getting started

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XTouch:Hardware device
XTouch50
Ethernet connector ConnecttothenetworkusinganEthernetCat5/6cable(andpowerif
usingPoweroverEthernet(PoE).TheportisastandardRJ45(Ethernet).
Power supply connector Powerthedeviceusinga24VDCexternalpowersupply(notincluded).If
youaresendingPoweroverEthernet(PoE),theexternalpowersupplyis
not needed.
XTouch80
Ethernet connector ConnecttothenetworkusinganEthernetCat5/6cable(andpowerif
usingPoweroverEthernet(PoE).TheportisastandardRJ45(Ethernet).
Power supply connector Powerthedeviceusinga24VDCexternalpowersupply(notincluded).If
youaresendingPoweroverEthernet(PoE),theexternalpowersupplyis
not needed.

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Initial Device Connectivity:
Xilica processors and control devices run on a network based infrastructure and are set up and controlled by
ahostcomputerviaEthernetusingtheXilicaDesignersoftware.
A network connection can be made between the computer and processor using:
a)DHCPenabledRouterorServer/Routercombination(Recommended)
b)oranon-DHCPenablednetworkconnection(i.e.PoEswitches).
Note:DHCPenabledRouter/switchgearshouldbeturnedonrst,withallEthernetcablesconnectedtothe
hardware prior to powering on the Hardware. This will allow for proper handling of IP address distribution to
the Hardware. The IP address assignment is automatic if connected to a DHCP enabled network.
A) DHCP enabled router or server/router combination (Recommended)
POWER MAINS: 90-240 VAC 50-60Hz, 20VA
FUSE: T2.5A-250V
I
O
Ethernet
Control
Designed and Engineered in Canada
IP Reset G - + G - + G - + G - + G - + G - + G - + G - + G - + G - + G - + G - + G - + G - + G - + G - +
INPUTS OUTPUTS
USE ONLY WITH 250V FUSE
Power over Ethernet
POWER MAINS: 90-240 VAC 50-60Hz, 20VA
FUSE: T2.5A-250V
I
O
Ethernet
Control
Designed and Engineered in Canada
IP Reset G - + G - + G - + G - + G - + G - + G - + G - + G - + G - + G - + G - + G - + G - + G - + G - +
INPUTS OUTPUTS
USE ONLY WITH 250V FUSE
Wall Controls
PC or Mac
PC or Mac
B) Non-DHCP direct connection
XTouch:Device connection

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AllwiredconnectionsuseastandardRJ45Cat5/6(Ethernet)connection.XTouchcontrolscanalsobe
poweredoverEthernet(Recommended).
Xilica Designer and XTouch Applications can also be connected via a Wi-Fi connection, but this is not
recommended.
StandardRJ45cable
A) DHCP enabled router or server/router combination (Recommended)
With DHCP enabled routers and servers, the XTouch control will automatically obtain the IP address upon
power up and connection.
ItisrecommendedtousearouterandPoEswitch.ThiscomboprovidesDHCPaswellaspowertothewall
controls. Linksys routers and Netgear switches are recommended.
B) Non-DHCP indirect connection (Non-DHCP PoE switches)
When XTouch controls are connected indirectly to the computer network via a switch and DHCP is not
available to assign IP addresses, the connection process is not automatic.
1. Single XTouch device (Non-DHCP)
Once no DHCP is detected, the XTouch control will either try to connect using the IP address last
 assignedandstoredonthedeviceorattempttoreverttoitsdefaultIPaddressof169.254.64.64.
Under some conditions, the processor may refuse to relinquish its stored IP addresses or revert to its
default IP address and thus refuse to connect.
2. Multiple XTouch controls (Non-DHCP)
For multiple mini controls connected to the network with no DHCP available, the user will have to
 manuallyassignuniqueIPaddressestoeachdevice.(Page13-16)
XTouch:Device connection

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Xilica Designer Software Installation
Windows Platform Installation
1. WiththeXilicaUSBthumbdriveincludedwithyourXilicaproduct,transferthelesfromtheUSBtoa
memorable location on your computer. Alternatively, you can download the latest version of the
Xilica Designer software from the Xilica website (www.xilica.com). It is highly recommended that you
make sure you are using the latest version.
2. Doubleclickonthe‘XilicaDesigner.exe.’lesavedonyourcomputer.
3. Whenaskedtoinstallthele,click‘Install’tocontinue.
4. Allowtheprogramtocompletetheinstallationprocess.Thismaytakeaseveralminutes.
5. Whencomplete,Windowswillaskforpermissiontoallowrewallaccess.Thesuggestedsettingisto
allow Xilica Designer to communicate in Private networks, such as home or work. Allow access to
 publicnetworksatyourowndiscretion.Checktheappropriateboxes,thenclick‘AllowAccess’to
finish.
6. TheXilicaDesignersoftwareisnowinstalled.
Installation Notes
If a personal Firewall is set up on your computer,
a pop-up Firewall window may ask whether users
wantto“Block”or“Allow”XilicaDesignerfrom
accessingthenetwork.Select“Allow”tocontinuethe
installation.
XTouch: Xilica Designer installation

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Mac OSX Platform Installation
1. WiththeXilicaUSBthumbdriveincludedwithyourXilicaproduct,transferthelesfromtheUSBtoa
memorable location on your computer. Alternatively, you can download the latest version of the
Xilica Designer software from the Xilica website (www.xilica.com)
2. Doubleclickonthe‘XilicaDesigner.mpkg.’lesavedonyourcomputer.
3. OSXwilldisplayaninstallationdialogue.Readandfolloweachstepcarefully,thenclick‘continue’to
proceed.
4. Whentheinstallationissuccessful,thefollowingdialoguewillbedisplayed.
XTouch: Xilica Designer installation

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Launch the Xilica Designer Software
Upon launching the Xilica Designer software, a start-up window will pop up.
Youmayselecta‘NewDesignProject’,‘OpenDesignProject’,‘StartNetworkView’or‘StartDanteView’.
(Network and Dante View are also available within the Xilica Designer software).
Select‘StartNetworkView’.
Network view
The Network View displays all processors and control devices on the network. The Network View displays
information such as the device model, a network connection indicator, Computer address, IP address,
Manufacturer and the firmware version.
In Network View, you should see your device(s) listed.
At the top left of the device block is a network connection indicator. This indicator displays three colors: red,
yellowandgreen.(CircledinRed)
Network Connection Indicators:
Green:ThedeviceisConnectedandoperational.
Yellow: The device is Connected and online, but not operational. Hovering over the network indicator
will display a pop-up message of identified problems. (Normally this would indicate that no
device design is loaded.)
Red: Thedeviceisnotconnectedandofine.ThereisnocommunicationbetweentheXilica
Designer software and the device. Please check all cables, modular cards, connections and
power. If the processor is busy performing a firmware upgrade or is in the process of
 rebooting,thismaybeatemporaryofineinterruption.
At times you may just see an exclamation mark (!). This indicates that a firmware upgrade is available.
Normally this is not an issue unless there are updated modules in the project file that the outdated firmware
does not support.
XTouch:Network view

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Connection Problems?
Yellow Network indicator
In Xilica Designer’s Network View, if there is a Yellow network connection indicator at the top left of the
device, the device is connected and online, but Not operational. To assist in identifying the problem, hover
your cursor over the device network indicator and a pop-up message will identify the problems it has
detected.
Probable causes include:
Non-DHCP Connection
When you are Not connected to a DHCP enabled router/switch/server, the device will revert to its auto-
conguredIPAddress(169.254.64.64).InNetworkView,youcanviewtheIPaddressdisplayedforyour
device(s). If the default IP address is shown, the default IP address is in effect.
IfthedefaultIPaddressisincorrect,pleasefollowthe‘IPReset’instructionsbelow.
For multiple devices connected to the network with no DHCP available, the user will have to manually assign
uniqueIPaddressestoeachdevice.Pleasereferto‘ManualIPaddressassignment’and‘AssigningaStaticIP
Addresstoyourcomputer’onPage13-16.
DHCP Connection
If you are connected to a DHCP enabled router/switch,
1. Reboottherouter/switch.
2. Restartthedevice.
3. ShutdowntheXilicaDesignersoftwareandrestarttheprogramagain.
4. Thenetworkconnectionindicatorshouldnowbegreen,indicatingthattheprocessorisconnected,
online and operational.
Note: If you are Not connecting via Wi-Fi, turn off your device’s Wi-Fi so the device can connect to the
desired network.
If the connection indicator is still Yellow (connected but Not operational) after the reboot procedure, it is
possible that the device is holding onto a previously assigned IP address and is not allowing the processor to
revert to its default IP address. To resolve this issue, the processors’ network settings and password need to
becongured.PleasefollowthemanualIPaddressprocedure.(Page13)
XTouch: Connection troubleshoot

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Software network problems continued
Device Not Ready
If the pop-up message shown says Device Not ready, please wait a few minutes until the device is ready. The
deviceshouldthenconnectandtheindicatorturnGreen.
Device Schematic Not Ready
The device has already been loaded with a DSP design.
1. Please wait a few minutes to allow the connection to process. If it does not connect, restart the
Xilica Designer software and reboot the device.
Error in Firmware Upgrade
Thepopupmessageshownwillprintoutanerrorcode.RetrytheFirmwareUpgradeagain.
Device can communicate to Xilica Designer with UDP but cannot communicate with TCP
1. RightclickthedeviceinNetworkviewandselect“Device Set up”.Selectthe“Network tab”
2. Click“TCP Test” / “UDP Test”to test TCP / UDP connections.
3. Iffailed,pleasecheckyourPC’srewallorroutersettings.IfyouarenotconnectingviaWi-Fi.make
sure that Wi-Fi is turned off.
4. Click“Start Network Statistics”to see network statistic information.
5. Onceachangehasbeenmade,restartXilicaDesignerandreviewyourdeviceconnection.
XTouch: Connection troubleshoot

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3. Whennished,select“Apply”tosavechangesandthen“Done”toexit.
4. Repeatsteps1through3foreachsubsequentprocessorsoeachprocessorhasitsownuniqueIP
 address.(Forexample:192.168.1.180/181/182...)
 ThedeviceswillappearOfineinNetworkviewuntilyouareabletoassignastaticIPaddresstoyour
 computer.(Page15)
5. SwipeupontheXTouchcontrolandclickonthegearicontoenterthedevicesettings.ThenewIP
address will display.
2. Inthe‘Network’ tab, select “Change Network Configuration”todisableDHCPandtoinsertIP
addresses manually (It also provides two built-in test procedures, device security, and device
information along with Dante Configuration, if applicable).
Manual Assignment of IP Addresses for devices
There are applications that require the IP address to be manually assigned (the same solution may apply to
some connection issues).
To manually assign IP addresses from your computer
1. InNetworkview,rightclickthedeviceandselect‘DeviceSetup...’
XTouch: Manual IP Address

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XTouch: Manual IP Address
You may also manually assign IP addresses from your XTouch control. To do so,
1. Power On the device.
2. Swipeupfromthebottomofthescreenandamenuwillappear.Selectthegearicon.Thiswillenter
the device settings.
3. Deselect‘DHCP-enabled’.
4. TypeintheIPaddress,SubnetmaskandGateway,thenclick‘Ok’tosave.
5. InXilicaDesigner,rightclickthedeviceandselect‘DeviceSetup’.
6. IntheNetworktab,thenewIPaddressandsettingwilldisplay.Click‘Done’toexitthewindow.

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Assigning a Static IP address for your computer
The following process applies to manually assigning a unique static IP address to your computer.
Windows platform
1. In the start menu, select control panel.
2. Click‘Network and Internet’. Under the heading ‘Network and sharing center’, select ‘View
network status and tasks’
3. Clickon‘Change adapter settings’ on the left tab.
4. Select‘Local Area Connection’ and click on the Properties button. Select Internet Protocol Version 4
(TCP/IPv4)then‘Properties’ to access the manual IP settings.
5. Setupyourcomputer’sIPaddresstobe192.168.1.XwhereXcanbeanyvaluefrom0-255,but
unique from other manually assigned device IP addresses.
6. UsethefollowingsettingsforyourPC’suniquestaticaddress:
IP address: 192.168.1.X (X is any value from 0-255 but unique from other device IP addresses)
Subnet mask: 255.255.255.0
Gateway: 192.168.1.1
DNS Servers: 192.168.1.1
7. Ifyourdevicesaresetupfollowingthe‘ManualDeviceIPAssignment’and‘AssigningaStaticIP
Address to your computer’ sections, the devices will now appear online and connected in Xilica
Designer’s Network view.
XTouch: Manual IP Address

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Mac platform
1. From the Apple menu, select System preferences.
2. Select‘Network’. From the sidebar, select the network interface you are using.
3. Thenclick‘Advanced...’
5. EnterastaticIPaddressintheIPv4Addresseld.Setupyourcomputer’sIPaddresstobe
192.168.1.XwhereXcanbeanyvaluefrom0-255,butuniquefromotherdeviceIPaddresses.
6. Usethefollowingsettingsforyourcomputersstaticaddress:
IP address: 192.168.1.X (X is any value from 0-255 but unique from other device IP addresses)
Subnet mask: 255.255.255.0
Router: 192.168.1.1
7. Click‘Ok’and‘Apply’ to apply your changes. Then reboot the Xilica Designer software.
Ifyourdevicesaresetupfollowingthe‘ManualDeviceIPAssignment’and‘AssigningaStaticIPAddressto
your computer’ sections, the devices will now appear online and connected in Xilica Designer’s Network
view.
4. IntheTCP/IPtab,setConfigure IPv4 to‘Manually’ using the drop down menu.
XTouch: Manual IP Address

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Firmware Upgrade
It is strongly recommended that you check the Xilica website (www.xilica.com) frequently for the latest
software and firmware versions, as these updates may contain critical bug fixes and new features.
Note: Using an older version of software with a newer firmware or newer software with an older firmware will
work but some of the features may not be available and bugs could exist.
Beforeyoubegin,checkyoursoftwareandrmwareversions.
1. InXilicaDesigner’sNetworkView,select‘StartNetworkView’.
The Network View shows all processors and devices connected to the network.
Thedevice’scurrentrmwareversionisdisplayedhere.(Ex.Version1.0.0)
2. Toviewthecurrentsoftwareversion,clickonthe“About”tabatthetopofthesoftware.Thiswindow
will display your current software version.
Matching the Firmware
To assist you in determining which firmware file is appropriate for your device, refer to the chart below.
Note: The file structure may be different from the date that this list was created. Always check the Xilica
website (www.xilica.com) to keep updated.
#_#_#Representsthe3digitversioncodeofthermwareupdate.
(SOLARO_#_#_#.img) Solaroseries:QR1,FR1
(XTOUCH_#_#_#.zip)  XTouchseries:XTouch50,XTouch80
(NEUTRINO_#_#_#.img) Neutrinoseries:A,A-D(AES),A-N(Dante),A-ND(Dante,AES)
(UNO_#_#_#.img)  Unoseries:U,U-D(AES),U-N(Dante),U-ND(Dante,AES)
(NEUTRINO-AEC_#_#_#.img)NeutrinoAECSeries
(UNO-AEC_#_#_#.img) UnoAECSeries
(RIO_#_#_#.img)  RioSeries
(NeuPanelMINI_#_#_#.img) NeuPanelMiniSeries:K1,K4,S4,S8,S4K1
XTouch: Firmware upgrade

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Step-by-Step Firmware Upgrade Guide
Thehardwaredevicemustbeconnectedandoperational(Greenindicator)beforeupgradingthermware.
1. Download the latest firmware version for your device from our website. (www.xilica.com)
In Network View, all the units on the network are displayed. The network connection indicator is displayed at
the top left of each device.
2. Saveanydesignlesfromthedeviceontoyourcomputer.Allprogrammeddataonthedevicewill
be erased during the upgrade process. (To save, navigate to the File tab at the top left of the software
 andclick‘Save’.)
After the firmware upgrade is complete, you may reload saved design files back into the device.
3. Rightclickthedevicethatyouwouldliketoupdate.Select‘FirmwareUpgrade’.
4. Apopupwindowwillaskyouifyou’dliketoproceedwiththermwareupgrade.Select“OK”to
proceed.
XTouch: Firmware upgrade

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6. AstatusbarinthedevicewindowwillmonitortheFirmwareupgradeprogress.
7. WhentheFirmwarehasbeenuploadedtothedevice,thedevicewillautomaticallyrestartand
update its internal data. This may take several minutes.
8. Duringthisperiod,thedevicenetworkindicatorwillturnREDandappearofine.
 DONOTPOWEROFFTHEDEVICEasthedeviceisperformingself-initialization.
9. Once the device is initialized, the status indicator will become Yellow. This indicates that the device
does not have a design file loaded to it yet.
NOTE: Powering Off your device during a firmware upgrade can result in a complete corruption
of the processor. If this happens, please follow the ‘Xilica Designer: Firmware Upgrade’ guide.
Note: If more than one unit needs a firmware upgrade, you can save time by updating them all at the same
time. This can be done as long as they are the same Network and have a green network indicator (connected
and operational), as displayed on the Network View page.
10. Thenetworkindicatorofthedeviceshouldnowbegreenandthedeviceisreadyforuse.
5. Click’Ok’toselectalefromyourcomputer.Thennavigatetotheappropriatermwarelethatyou
 havedownloadedfromourwebsite.Selectthecorrectleandclick“Open”.
 (Ex.ANeutrinoA1616-Nisbeingupdated,sothermwareleatthetimeofthisQSGisNeutrino_5_4_2.img.)
XTouch: Firmware upgrade

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XTouch display screen settings
XTouch: Device settings
1. Swipe up from the bottom of the screen.
A menu bar will appear at the bottom of the screen.
2. Selectthegearicon.Thiswillenterthedevicesettings.
3. Youmaychangethelanguageanddisplaysettingshere.
 Tochangenetworkinformation,deselect‘DHCPEnabled’andmanuallytypeinthenetwork
 information.Click‘Ok’tosavedevicesettings.