Yamaha REVOLABS FLX UC 1000 Operating instructions

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REVOLABS FLX UC 1000
&
REVOLABS FLX UC 1500
Installation and Operation Guide
Models:
10-FLXUC1000
10-FLXUC1500
™
™
IP & USB Conference Phone

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© 2018Yamaha UC, Inc. All rights reserved. No part of this document may
be reproduced in any form or by any means without express written
permission from Yamaha UC, Inc. Product specifications are subject to
change without notice.
Revolabs FLX UC 1000 & Re volabs FL X UC 1500
Installation and Operation Guide
SEPTEMBER 2018(Rev 2.1.0)

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Contents
Contents......................................................................................................................3
Getting Started with the FLX UC 1000.........................................................................5
Assembling the FLX UC 1000 ...................................................................................5
Connecting the Dialer............................................................................................6
Powering up the FLX UC 1000...............................................................................8
Connecting the FLX UC 1000 to a Computer .........................................................9
Understanding the Components of the FLX UC 1000..............................................10
Base Unit ............................................................................................................10
Dialer ..................................................................................................................11
User Interface .........................................................................................................14
Base Unit ............................................................................................................14
Dialer ..................................................................................................................14
Web User Interface (Web UI) ................................................................................20
Basic Operations .......................................................................................................25
Dialing a Number ...................................................................................................25
Redialing a Number ................................................................................................25
Dialing a Contact....................................................................................................25
Making a call while another call is already active....................................................26
Answering an Incoming Call ...................................................................................26
Ignoring an Incoming Call.......................................................................................26
Hanging Up a Call ..................................................................................................26
Using USB Audio on the FLX UC 1000 ...................................................................26
Setting up a Conference Call ..................................................................................27
Using Do Not Disturb .............................................................................................27
Configuring the FLX UC 1000 for your VoIP Network.................................................28
Through the Dialer .................................................................................................28
Through Web User Interface ...................................................................................28
Through Provisioning Server, using Option 66........................................................29
Provisioning configuration file sample.....................................................................30
FLX UC 1000 Device Manager ...................................................................................33
Third Party Applications Supported ........................................................................33

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Installation & Third Party Application Configuration ..............................................33
For Windows .......................................................................................................33
For Mac ...............................................................................................................34
Upgrading the FLX UC 1000 Device Firmware ...........................................................35
From the Web Interface ..........................................................................................35
From the Provisioning Server..................................................................................35
Compliance................................................................................................................36
FCC Notice to Users................................................................................................36
Radio and Television Interference ...........................................................................36
Industry Canada Notice to Users ............................................................................37
Notice to European Customers ...............................................................................37
WEEE Notification ..................................................................................................38
Appendix ...................................................................................................................39
Known Issues .........................................................................................................39
Optimal Audio Performance for Windows................................................................40
Troubleshooting......................................................................................................41
Reboot .................................................................................................................41
Restore Factory Defaults .....................................................................................41
Cannot Access Web User Interface ......................................................................41
Can’t find language menu because the device is in the wrong language...............42
USB Audio call Answering and Hang-Up not working ..........................................42
Tested Call Managers.................................................................................................43
Specific Call Manager Configuration ..........................................................................44
3CX Phone System .................................................................................................44
Digium Asterisk BE ................................................................................................44
Avaya IP Office........................................................................................................44
Broadsoft Broadworks ............................................................................................45
Cisco Unified Communication Manager ..................................................................45
Junction Networks OnSip Hosted PBX ...................................................................45

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Getting Started with the FLX UC 1000
Assembling the FLX UC 1000
The box of the FLX UC 1000 includes 1 Base Unit, 1 Dialer with connected
cable, 1 Ethernet Cable, and 1 USB cable. Remove all these items from the
packaging.

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Connecting the Dialer
Once the components are removed from the packaging, turn the base unit
upside down. On the bottom of the base unit, there are two areas where you
can connect cables to the base unit.
The area pictured in the figure below is where the USB and Ethernet cables are
connected.

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The area pictured in the figure below is the port for the dialer cable labeled
“Dialer Only.”
Take the dialer cable and push that cable connector into the “Dialer Only” hole
until it clicks into place.

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Powering upthe FLXUC1000
The FLX UC 1000 is designed to be powered using Power over Ethernet (PoE).
If you have an Ethernet port that does not provide PoE, an adapter can be
ordered to provide the device with power.
Take the Ethernet cable that was provided in the box, and turn the base unit
upside down, and locate the area displayed below.
Connect one end of the Ethernet cable into the network connection port on the
bottom of the unit. It’s characterized by the icon displayed below. Press until
it clicks into place.
Connect the other end of the Ethernet cable into a jack providing PoE or a PoE
adapter.
If the cable needs to be removed from the FLX UC 1000, depress the plastic
lever on the connection to the FLX UC 1000 and pull the cable out gently while
keeping that plastic lever depressed. Using force when removing this cable
may damage the cable and render it useless.

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Once connected to a power source, the device will boot up. The lights on the
Base will alternate red-orange-green-orange as the system boots. When it is
ready to use, the Base will chime and the Dialer will bring up the home screen.
Connecting the FLX UC 1000 to a Computer
Using the USB cable that came with the device, connect the mini USB side of
the cable into the connector identified by the icon in the figure below.
Connect the other end of the cable to the USB port on the computer that will be
used with the FLX UC 1000 for third party softphone, webinar, or conferencing
applications.
The computer may detect new driver software and install it, wait until the
install has succeeded before continuing. Once this is complete, a white USB
symbol should appear in the quick-reference bar at the top of the dialer screen.
For optimal audio performance when using Windows, please follow the
instructions in the appendix section.

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Understanding the Components of the FLX UC 1000
Base Unit
The base unit houses the speaker and 4 embedded microphones of the system.
It includes volume up, volume down, mute, answer call, and hang-up buttons.
On four corners of the base system, there are LEDs to display the call status.
During a call, these LEDs will be green when the system is unmuted and red
when the system is muted.
When not in a call, the lights can be configured for an idle color with options of
solid amber, solid green, or unlit. By default, the idle color will be selected as
unlit. .
On the bottom of the base unit, there are three ports for connecting up the
system: a port for the dialer cable, a port for the USB cable, and a port for the
Ethernet cable.