Yamaha REVOLABS FLX UC 1000 Operating instructions

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REVOLABS FLX UC 1000
&
REVOLABS FLX UC 1500
Installation and Operation Guide
Models:
10-FLXUC1000
10-FLXUC1500
™
™
IP & USB Conference Phone

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© 2018Yamaha UC, Inc. All rights reserved. No part of this document may
be reproduced in any form or by any means without express written
permission from Yamaha UC, Inc. Product specifications are subject to
change without notice.
Revolabs FLX UC 1000 & Re volabs FL X UC 1500
Installation and Operation Guide
SEPTEMBER 2018(Rev 2.1.0)

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Contents
Contents......................................................................................................................3
Getting Started with the FLX UC 1000.........................................................................5
Assembling the FLX UC 1000 ...................................................................................5
Connecting the Dialer............................................................................................6
Powering up the FLX UC 1000...............................................................................8
Connecting the FLX UC 1000 to a Computer .........................................................9
Understanding the Components of the FLX UC 1000..............................................10
Base Unit ............................................................................................................10
Dialer ..................................................................................................................11
User Interface .........................................................................................................14
Base Unit ............................................................................................................14
Dialer ..................................................................................................................14
Web User Interface (Web UI) ................................................................................20
Basic Operations .......................................................................................................25
Dialing a Number ...................................................................................................25
Redialing a Number ................................................................................................25
Dialing a Contact....................................................................................................25
Making a call while another call is already active....................................................26
Answering an Incoming Call ...................................................................................26
Ignoring an Incoming Call.......................................................................................26
Hanging Up a Call ..................................................................................................26
Using USB Audio on the FLX UC 1000 ...................................................................26
Setting up a Conference Call ..................................................................................27
Using Do Not Disturb .............................................................................................27
Configuring the FLX UC 1000 for your VoIP Network.................................................28
Through the Dialer .................................................................................................28
Through Web User Interface ...................................................................................28
Through Provisioning Server, using Option 66........................................................29
Provisioning configuration file sample.....................................................................30
FLX UC 1000 Device Manager ...................................................................................33
Third Party Applications Supported ........................................................................33

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Installation & Third Party Application Configuration ..............................................33
For Windows .......................................................................................................33
For Mac ...............................................................................................................34
Upgrading the FLX UC 1000 Device Firmware ...........................................................35
From the Web Interface ..........................................................................................35
From the Provisioning Server..................................................................................35
Compliance................................................................................................................36
FCC Notice to Users................................................................................................36
Radio and Television Interference ...........................................................................36
Industry Canada Notice to Users ............................................................................37
Notice to European Customers ...............................................................................37
WEEE Notification ..................................................................................................38
Appendix ...................................................................................................................39
Known Issues .........................................................................................................39
Optimal Audio Performance for Windows................................................................40
Troubleshooting......................................................................................................41
Reboot .................................................................................................................41
Restore Factory Defaults .....................................................................................41
Cannot Access Web User Interface ......................................................................41
Can’t find language menu because the device is in the wrong language...............42
USB Audio call Answering and Hang-Up not working ..........................................42
Tested Call Managers.................................................................................................43
Specific Call Manager Configuration ..........................................................................44
3CX Phone System .................................................................................................44
Digium Asterisk BE ................................................................................................44
Avaya IP Office........................................................................................................44
Broadsoft Broadworks ............................................................................................45
Cisco Unified Communication Manager ..................................................................45
Junction Networks OnSip Hosted PBX ...................................................................45

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Getting Started with the FLX UC 1000
Assembling the FLX UC 1000
The box of the FLX UC 1000 includes 1 Base Unit, 1 Dialer with connected
cable, 1 Ethernet Cable, and 1 USB cable. Remove all these items from the
packaging.

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Connecting the Dialer
Once the components are removed from the packaging, turn the base unit
upside down. On the bottom of the base unit, there are two areas where you
can connect cables to the base unit.
The area pictured in the figure below is where the USB and Ethernet cables are
connected.

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The area pictured in the figure below is the port for the dialer cable labeled
“Dialer Only.”
Take the dialer cable and push that cable connector into the “Dialer Only” hole
until it clicks into place.

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Powering upthe FLXUC1000
The FLX UC 1000 is designed to be powered using Power over Ethernet (PoE).
If you have an Ethernet port that does not provide PoE, an adapter can be
ordered to provide the device with power.
Take the Ethernet cable that was provided in the box, and turn the base unit
upside down, and locate the area displayed below.
Connect one end of the Ethernet cable into the network connection port on the
bottom of the unit. It’s characterized by the icon displayed below. Press until
it clicks into place.
Connect the other end of the Ethernet cable into a jack providing PoE or a PoE
adapter.
If the cable needs to be removed from the FLX UC 1000, depress the plastic
lever on the connection to the FLX UC 1000 and pull the cable out gently while
keeping that plastic lever depressed. Using force when removing this cable
may damage the cable and render it useless.

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Once connected to a power source, the device will boot up. The lights on the
Base will alternate red-orange-green-orange as the system boots. When it is
ready to use, the Base will chime and the Dialer will bring up the home screen.
Connecting the FLX UC 1000 to a Computer
Using the USB cable that came with the device, connect the mini USB side of
the cable into the connector identified by the icon in the figure below.
Connect the other end of the cable to the USB port on the computer that will be
used with the FLX UC 1000 for third party softphone, webinar, or conferencing
applications.
The computer may detect new driver software and install it, wait until the
install has succeeded before continuing. Once this is complete, a white USB
symbol should appear in the quick-reference bar at the top of the dialer screen.
For optimal audio performance when using Windows, please follow the
instructions in the appendix section.

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Understanding the Components of the FLX UC 1000
Base Unit
The base unit houses the speaker and 4 embedded microphones of the system.
It includes volume up, volume down, mute, answer call, and hang-up buttons.
On four corners of the base system, there are LEDs to display the call status.
During a call, these LEDs will be green when the system is unmuted and red
when the system is muted.
When not in a call, the lights can be configured for an idle color with options of
solid amber, solid green, or unlit. By default, the idle color will be selected as
unlit. .
On the bottom of the base unit, there are three ports for connecting up the
system: a port for the dialer cable, a port for the USB cable, and a port for the
Ethernet cable.

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Dialer
There are four categories of buttons on the dialer:
•Quick Keys: Menu, Redial, Answer, Hang Up
•Soft Keys: 4 keys under the color display
•Keypad: Numbers, Letters, Special Characters on Left Side
•Directional Buttons & Volume Control: Located on the Right Side
Quick Keys
The Menu button brings up the Menu interface. While in any menu, pressing
the “menu” button will bring you back to the home screen.
The Redial button opens the recent calls menu.
The green Answer Call Button answers an incoming call and can also be used
to open the dialer menu.
The red Hang-Up Call Button can be used to hang up or end an existing call.

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Soft Keys
There are four selection buttons under the color screen that correspond to the
options displayed just above the buttons on the screen. These soft keys are
used to navigate menu options. Each button corresponds to the grey box on
the screen right above it. If there is no grey box above the button, that button
does not correspond to anything in the current menu
The Soft Keys provide different options depending on the current screen. The
details of the options provided are provided in the respective screens.
If there are more than 3 soft keys available for the screen, a [MORE>] button
will be displayed for the right most soft key. The user can navigate to the next
set of options by pressing this button. If on the second set of options a
[<MORE] button will be displayed on the left most soft key.
Keypad
The keypad has the digits 0-9, *, and #, and can be used to render the alphabet
in certain menus.
When entering contact names, and the use of letters are required, the keypad
can be used for this. The first time the key is pressed it will type a lowercased
version of the first letter next to that number. Pressing again quickly will
change that letter to the next letter and so on. The first cycle through the
letters that number can type will be lowercase, then the number, then the
same letters uppercase, then repeated again from the beginning.
For example, the number “2” is also responsible for the letters a, b, and c. So, pressed quickly it would
cycle through like this:
a b c 2 A B C a b c 2 A B C
And so on.
Unlike the rest of the number keys, the number “1” only types itself. And
unlike all the other keys, the * key has more than what is shown above the
button that it cycles through. It cycles through:
* . , - _ ( ) @ and then repeats
Directional Buttons & Volume Control
The directional keys are left, right, up, down, and “ok” for selecting.
Generally, The up and down arrow keys can be used to select different
submenu options. The right arrow key can be used to open menus and the left
arrow key can be used to go back.

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The “OK” and [Select] buttons can be used to enter menus or toggle
configuration items, and the [Back] button can be used to exit menus.
When editing a configuration item that uses a slider bar, the left and right
arrow keys are used to change the value in the slider.
Located near the directional keys are the volume control and mute buttons.
Similar to the base, the system volume can be increased or decreased using the
volume up and volume buttons, and the system can be muted using the mute
button on the dialer.
The mute/unmute button only applies during an active call. It is not applied
to the device when a call is not active.

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User Interface
Base Unit
As mentioned in the Getting Started section, the base unit provides volume up,
volume down, mute, answer call, and hang-up buttons. Mute status will be
reflected on the LEDs on the four corners of the device; during a call, these
LEDs will be green when the system is unmuted and red when the system is
muted.
When not in a call, the lights can be configured for an idle color with options of
solid amber, solid green, or unlit. By default, the idle color will be selected as
unlit. In order to change this color, an administrator can log into the web UI
and configure the desired idle color.
For additional call control functionality i.e. hang up and answer from the
device for the preferred third party softphone, webinar, or conferencing
application, refer to section in this manual on FLX UC Device Manager.
Dialer
As mentioned in the Getting Started section of the manual, there are a series of
screens on the dialer. The details of those screens are indicated in this section.
Home Screen
When the device is powered on, the device will display the home screen. This
screen is characterized by the Revolabs Logo (or customer specific logo) in the
center of the screen. On the home screen, there are three key areas to note: a
quick reference bar, information about the user ID of the device, and soft keys.
The quick reference bar provides information of the call status of the system.
The information available in this quick reference bar includes:
•Call Icon (in Green): Displays information about call status including No
Call, Call in Progress, and Mute Indicator
•USB Icon: Displays when the FLX UC 1000 is plugged into a computer
•Do Not Disturb (DND): Displays when the system is configured for do not
disturb.
•Voice Mail Icon: Displays when a voice mail is available
•Missed Call: Displays when a call has been missed
•Date: Displays current date. The format is configurable in the Menu or
Web Interface

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•Time: Displays current time. Time Zone is configurable in the Menu or
Web Interface
The user ID is displayed directly under the quick reference bar in the upper left
hand side of the screen.
The soft keys are available at the bottom of the screen. Refer to this section for
additional details about the soft keys. On the home screen, the options
provided for the soft keys are as follows:
•[Calls]: Redirects to the Recent Calls Menu
•[USB On]: Turns USB Audio on if USB Audio is set to User Determined
•[New Call]: Opens the Dialer Menu
•[DnD]: Toggles Do not Disturb mode
•[Contacts]: Opens the Contacts Menu
When the system is idle, this screen will display the Revolabs Logo. The empty
screen space over the logo is where call in progress information is displayed.
VoIP Calls, of which this system supports 2 simultaneous calls, will take up the
top two-third of the screen in two bars. USB Audio, when configured for
Always On or User Determined and On, will appear as a bar on the bottom of
the screen. Up to 3 simultaneous calls, 2 VoIP and 1 USB line, can be ongoing
on the FLX UC 1000 at one time.
The call state is indicated by the color of the bar:
•Incoming Call: Yellow
•Call in Progress/Active: Green
•On Hold: Orange
•Call Ended: Red

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Main Menu Screen
To access the Main Menu Screen, press the “menu” button at the top left of the
Dialer screen.
To navigate the Main Menu, use the arrow keys to move the shaded circle
around the option you wish to choose.
Alternatively, you can also press the number corresponding to the option:
1 - Dialer
2 - Recents
3 - Contacts
4 - Voicemail
5 - Forwarding
6 - Audio
7 - Settings
8 - Info
Pressing the OK or Select buttons when highlighting any of these options or
pressing the number corresponding to the options will open the appropriate
submenu. Using the Back button will bring the user back to the Home Screen.
Dialer Submenu
This screen can be used to dial a VoIP call. There will be a highlighted box
with the word “Number:”. The keypad can be used to dial a phone number and
the numbers will be displayed after the word “Number:”
The Soft Keys available on this screen are:
•Dial: Attempts to dial the number entered. The Green Call button to the
upper right of the screen can also be used to call the number.
•<x: Backspace/Deletes the last typed number
•Cancel: Leaves the dialer screen and returns to the previously opened
screen
•Clear: Deletes the entire number typed

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Recent Calls
This submenu displays the recent calls from this phone. Each call is
characterized by a name or number dialed, and the type of call: a dialed call,
received call, or a missed call. The list can be navigated by using the up and
down arrow keys. From this list, the selected call can be redialed or deleted.
This list can be sorted to display all calls, missed calls, dialed calls, or received
calls.
An individual call can be selected using the right arrow key or “Ok” button,
opening an additional information submenu for that call. In the submenu, the
call has the following information under a header of name/number:
•Name
•Number
•Time (Date and time of call)
•Duration
•Type of Call: Missed, Dialed, Received
From this menu, the call can be saved to contacts, deleted, or redialed.
Contacts
This submenu contains the contacts list for the phone.
New contacts can be added from this menu, or saved from recent calls.
The list can be traversed by using the up and down arrow keys.
An existing contact can be dialed using the dial button or the green call quick
key.
The contact can also be deleted from this menu.
An existing contact can be edited or viewed with the right arrow key, “OK”
button, or by selecting the View Soft Key.
In a contact’s submenu the Name, Work phone, Mobile phone, and Home
phone can be entered by selecting the row with the up and down arrow keys
and then editing it. (For a new contact edit mode is enabled by default, just
move to the row and start typing on the key pad.)
One of the three phone numbers can be as the default number set with the
“ok” button. When speed dialing the number or dialing the contact from a
higher menu, the default number will be the one called.

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At the bottom of the submenu, the contact can be assigned a speed dial. The
speed dial menu that opens can show available speed dial buttons. To activate
a speed dial hold down the button it is assigned to.
To save a new contact, save edits to an old contact, or set a speed dial, the
contact must have a number into this field.
Forwarding
Call forwarding can be toggled on for all calls, calls when the line is busy, and
calls not answered in a set amount of time.
When toggling on one of the forwarding options, a popup will appear asking
what phone number the calls should be forwarded to.
Wait time before an unanswered call is forwarded can be set from 2-30
seconds.
Audio
“Speaker Volume” and “Ringer Volume” sliders go from 0-17. The “Ringer
Volume” slider plays a test tone for every number change. The “Speaker
Volume” slider does not.
Ring Selection opens a menu where ring tones can be selected. You can test
the ringtones before selecting in this menu by using the [Play] button at the
bottom of the screen.
Speaker EQ opens a menu where Voice Enhance, Bass Boost, or Treble Boost
can be selected.
Advanced Audio opens a menu that only has the High Pass Filter menu in it.
In the High Pass Filter menu, this filter can be set to None, 110 Hz, 140 Hz,
175 Hz, or 225 Hz.
Voicemail
Selecting this submenu will call the mailbox assigned to the device. If no
voicemail has been configured an alert popup will appear, stating “Voice Mail
number has not been configured yet!”
Settings
There are three submenus in the Settings menu: Language Selection, Display
Settings, and Admin Settings.
Language Selection is where the language can be changed.

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Display setting has a slider for screen brightness, going from 1-15, and a menu
for Backlight Time, or how long the screen will remain lit before turning off.
Selecting “Never” for Backlight Time means the screen will not dim at all.
Admin Settings is the only menu on the requiring a password. The default
password is 7386, but can be changed. This is the same password to log onto
the Web UI, so changing one affects both menus.
In Admin Settings the admin password can be changed, VoIP Settings can be
set, IPv4 Settings can be set, Date/Time settings can be changed, Access from
the Web UI can be toggled, and saving Recent Call data can be turned on or off.
Turning off Recent Calls brings up a popup asking “Do you want to clear the
recent call list?”
If “Yes” is selected, all call data on the device will be deleted, and there
will be nothing saved on the device until Recent Calls is re-enabled.
If “No” is selected, the call data is saved, but no new call data is added,
and the call data cannot be accessed until Recent Calls is re-enabled.
Further down, Idle LED Color can be set, the device can be rebooted, sections
of the system configurations can be reset one by one or all together, and the
user can log out of admin mode.
Information
This menu provides the following information about the product
•Product Name: FLX UC 1000
•IP Address:
•Mac Addr:
•Base FW Version:
•Dialer FW Version:
•Dialer Serial #:
•Call 1 Statistics
•Call 2 Statistics

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Web User Interface (Web UI)
First, locate the IP address of the FLX UC 1000. On the dialer, press the menu
button, and select the info option. On this screen you will see the IP address.
Take note of this information.
Open an internet browser on your computer, and type in the IP address into
the browser address bar, and press enter. The login screen for the FLX UC
1000 will be displayed. On this screen, you will need to use a password to
login. The default password to log in is 7386. If you set a new password prior
to logging in to the web UI on the dialer in Admin Settings, the same password
applies here.
Upon logging into the Web UI, the home screen will be displayed.
Generally, on menus where information can be changed, pressing the “Enter”
key on the keyboard or clicking “Submit” on the screen will save your changes.
Clicking to another page or reloading the page you are all will require all not-
saved information to be re-entered.
The Logout button is in the upper right-hand corner of the page, in the white
bar.
To prevent your log-in session from timing out, check the “Stay Logged In”
option under the password bar on the login screen. Please note that the
computer will not log out on its own if this option is selected and remember to
log out when you are finished.
Home Screen
This screen is characterized by a header bar with three icons:
•House Icon
•Gears Icon
•Tools Icon
Clicking the House icon will bring you back to the home screen from the other
pages on the site.
Hovering over the Gears and Tools icons displays the submenu options for
these menus, and allows those pages to be accessed by clicking their names.
Under the header bar, the home page contains the System Information and
Current Call information, as well as a button to restart the device.