Yeastar Technology MyPBX SOHO V4 Service manual

SOHO V4/V5
Administrator's Guide
Version 70.19.0.23
Yeastar Technology Co., Ltd.

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Table of Contents
1. Introduction ......................................................................................5
1.1 Features ......................................................................................... 5
1.2 Hardware Specifications.................................................................... 6
2. System Setup ....................................................................................8
2.1 Connection Drawing ......................................................................... 8
2.2 Connecting Ethernet Line .................................................................. 8
2.3 Supplying Power .............................................................................. 8
3 Administrator Login.......................................................................... 10
4 Status............................................................................................... 13
4.1 Line Status.................................................................................... 13
4.1.1 Extension Status............................................................................... 13
4.1.2 Trunk Status .................................................................................... 14
4.2 System Status............................................................................... 15
4.2.1 System Info ..................................................................................... 15
4.2.2 Network Status................................................................................. 15
5 System ............................................................................................. 16
5.1 Network Preferences ...................................................................... 16
5.1.1 LAN Settings .................................................................................... 16
5.1.2 DHCP Server .................................................................................... 17
5.1.3 VLAN Settings .................................................................................. 18
5.1.4 VPN Settings .................................................................................... 19
5.1.5 DDNS Settings.................................................................................. 20
5.1.6 Static Route ..................................................................................... 21
5.2 Security Settings ........................................................................... 22
5.2.1 Security Center................................................................................. 22
5.2.2 Firewall Rules ................................................................................... 23
5.2.3 IP Blacklist....................................................................................... 26
5.2.4 AMI Settings .................................................................................... 27
5.2.5 Database Grant ................................................................................ 27
5.2.6 Alert Settings ................................................................................... 28
5.3 LDAP Server.................................................................................. 31
5.3.1 LDAP Server..................................................................................... 31
5.4 Storage Management ..................................................................... 32
5.4.1 External Storage ............................................................................... 32
5.5 System Preferences........................................................................ 35
5.5.1 Password Settings ............................................................................. 35
5.5.2 Date and Time.................................................................................. 37
5.5.3 Firmware Update .............................................................................. 37
5.5.4 Backup and Restore........................................................................... 38
5.5.5 Reset and Reboot.............................................................................. 39
6 PBX .................................................................................................. 40
6.1 Extensions .................................................................................... 40

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6.1.1 FXS/VoIP Extensions.......................................................................... 40
6.1.2 Phone Provisioning ............................................................................ 51
6.2 Trunks .......................................................................................... 60
6.2.1 Physical Trunk .................................................................................. 60
6.2.2 VoIP Trunk....................................................................................... 67
6.3 Outbound Call Control .................................................................... 77
6.3.1 Outbound Routes .............................................................................. 77
6.3.2 Speed Dial Settings ........................................................................... 80
6.4 Inbound Call Control ...................................................................... 80
6.4.1 IVR................................................................................................. 81
6.4.2 Ring Groups ..................................................................................... 84
6.4.3 Queues ........................................................................................... 86
6.4.4 Conferences ..................................................................................... 90
6.4.5 Inbound Routes ................................................................................ 91
6.5 Audio Settings ............................................................................... 97
6.5.1 Custom Prompts ............................................................................... 97
6.5.2 Music on Hold Prompts....................................................................... 98
6.5.3 System Prompts Settings ................................................................... 99
6.6 Basic Settings...............................................................................100
6.6.1 General Preferences .........................................................................100
6.6.2 Business Hours................................................................................103
6.6.3 Feature Codes .................................................................................104
6.6.4 Voicemail Settings............................................................................107
6.7 Advanced Settings ........................................................................111
6.7.1 SIP Settings....................................................................................111
6.7.2 IAX Settings....................................................................................118
6.7.3 Blacklist .........................................................................................119
6.7.4 Callback Settings .............................................................................120
6.7.5 DNIS Settings .................................................................................122
6.7.6 DISA..............................................................................................122
6.7.5 PIN User Settings.............................................................................123
6.7.8 PIN Settings....................................................................................125
6.7.9 Paging Groups .................................................................................126
6.7.10 Certificates....................................................................................127
7 Reports........................................................................................... 128
7.1 Call Logs......................................................................................128
7.2 System Logs ................................................................................128
8 Logout ............................................................................................ 130
9. Use MyPBX ....................................................................................130
9.1 Make outbound calls......................................................................130
Sample Routing via VoIP Trunk...................................................................131
9.2 Incoming call................................................................................134
Sample Routing to an IVR..........................................................................134
APPENDIX A FAQ...............................................................................136

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APPENDIX B How to Configure External Storage ............................... 137
APPENDIX C How to Configure NAT Setting....................................... 139
APPENDIX D How to Use Auto Provision............................................ 141
APPENDIX E How Do I Configure Distinctive Ring Tones ...................145
APPENDIX F How to Use DID............................................................. 147
APPENDIX G How to Use BLF Key to Choose the PSTN Line............... 151
APPENDIX H MyPBX Security Configuration Guide ............................ 152
APPENDIX I How to Use TLS in MyPBX .............................................. 179
I.1 How to register IP phones to MyPBX via TLS .....................................179
I.2 How to register SIP trunk to VoIP provider via TLS ............................203
APPENDIX J How to use LDAP ........................................................... 205

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1. Introduction
MyPBX SOHO—IP-PBX for Small Business/Home Office
MyPBX SOHO is a standalone embedded hybrid PBX for small businesses and
remote branch offices of larger organizations. MyPBX also offers a hybrid
solution (a combination of VoIP applications using legacy telecom equipment)
alternative for enterprises who are not yet ready to migrate to a complete VoIP
solution.
*Note: This guide applies to MyPBX SOHO V4/V5, the hardware
pictures in this document are for MyPBX SOHO V5.
1.1 Features
● Alert
● Follow me
● Auto-provision
● HTTPS
● Blacklist
● Integrated built-in packet capture tools
● BLF Support
● Interactive Voice Response (IVR)
● Blind Transfer
● Intercom/Zone Intercom
● Call Back
● L2TP
● Call Detail Records(CDR)
● LDAP
● Call Forward
● Mobility Extension
● Call Parking
● Multiple administrators
● Call Pickup
● Music On Hold
● Call Recording
● Music On Transfer
● Call Routing
● Open VPN
● Call transfer
● Paging/Zone Paging
● Call Transfer
● PIN Users
● Call Waiting
● QoS
● Caller ID
● Queue
● Conference
● Ring Group
● Database Grant
● Route by Caller ID
● DDNS
● Security Center
● Define Office Time
● Skype Integration (Skype Connect)
● Dial by Name
● Speed Dial
● DIDs
● Spy functions
● Direct Inward System Access (DISA)
● Static Route
● Distinctive Ringtone
● T.38
● Do Not Disturb(DND)
● Three-way Calling

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● External Storage
● VLAN
● Firewalls
● Voicemail
For more info, please click:
http://www.yeastar.com/products/MyPBX-SOHO.asp
1.2 Hardware Specifications
1) Front Panel
Figure 1-1 MyPBX SOHO V5 Front Panel Picture
No.
Identification
①
Green LED indicates the power connection is normal.
②
Green LED indicates the server system is in working order
③
Green LED indicates the system is ready.
④
Green LED indicates the Internet interface is in use
⑤
Red LED stands for FXO port
Orange LED indicates presence of a BRI port.
Green LED stands for FXS port
Red LED blinks: FXO port isn‘t connected to PSTN line.
Alternately blinks Red and Green: FXO port has an incoming call.
Alternately blinks Red and Green fast: FXO port is in a call.
Alternately blinks Green and Red: FXS port is ringing.
Alternately blinks Green and Red fast: FXS port is in a call.
①②③④⑤

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2) Rear Panel
Figure 1-2 MyPBX SOHO V5 Rear Panel
Picture

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2. System Setup
2.1 Connection Drawing
Figure 2-1
2.2 Connecting Ethernet Line
MyPBX provides two 10/100M Ethernet ports with RJ45 interface and LED
indicator. Plug Ethernet line into MyPBX‘s Ethernet port, and then connect the
other end of the Ethernet line with a hub, switch, router, LAN or WAN. Once
connected, check the status of the LED indicator. A yellow LED indicates the port
is in the connection process, and a green LED indicates the port is properly
connected.
2.3 Supplying Power
MyPBX utilizes the high-performance switch power supply, which supplies the
required power for the unit.
AC Input: 100~240V

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DC Output: 12V, 1A
Please follow the steps below to connect the MyPBX unit to a power outlet:
1. Connect the small end of the power cable to the power input port on the
MyPBX back panel, and plug the other end of the cable into a 100VAC power
outlet.
2. Check the Power LED on the front panel. A solid green LED indicates that
power is being supplied correctly.

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3. Administrator Login
From your web browser, input the IP address of the MyPBX server.
If this is the first time you are configuring MyPBX, please use the default settings
as below (your PC should be in the same local network with MyPBX):
IP Address: http://192.168.5.150
Username: admin
Password: password
In this example, the IP address is 192.168.5.143
Figure 3-1
This is the welcome page of MyPBX SOHO after successful login.
Figure 3-2

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You can also login via HTTPS protocol
Like https://192.168.5.147, you will see a prompt that is a certificate problem.
Click ―Continue to …‖, then you can login after entering user and
password .HTTPS is HTTP over SSL, and it is safer than HTTP.
Figure 3-3
Note:
MyPBX firmware upgrade follow-up
·Reboot the device twice to make the new firmware take effect
·Clean the cache and cookies of the browser before login.
·There is a compatibility issue with IE11. Configure IE11 browser "Compatibility
View Settings", add MyPBX IP address, and check "Display Intranet sites in
Compatibility View" and "Use Microsoft compatibility lists".
See the following picture. MyPBX IP is 192.168.5.147 in this example.

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Figure 3-4
Figure 3-5

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4. Status
Click to start to check the status of MyPBX SOHO. We can check the
status of extensions, trunks, and network and system information.
4.1 Line Status
In this page, we can check the status of extensions and trunks
4.1.1 Extension Status
Figure 4-1
MyPBX Status Description:
Extensions:
1) : Extension is unavailable
2) : Extension is idle
3) : Extension is ringing
4) : Extension is busy
5) : Extension is on hold

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4.1.2 Trunk Status
Figure 4-2
Trunks:
VoIP Trunk:
Status
Unregistered: Trunk registration failed.
Registered: Successful registration, trunk is ready for use.
Request Send: Registering.
Waiting: Waiting for authentication.
Service Provider:
Status
OK: Successful registration, trunk is ready for use.
Unreachable: The trunk is unreachable.
Failed: Trunk registration failed.
FXO Trunk:
Status
Idle: The port is idle.
Busy: The port is in use.
Disconnected: The port hasn‘t connected to the PSTN line.
More detail message, please refer to the LED indication of front panel.
BRI Trunk:
Status
Ok: The ports connect correctly.
Disconnected: The port hasn‘t connected to the BRI line

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4.2 System Status
In this page, we can check the status of MyPBX system, including the hardware,
firmware version and the network status.
4.2.1 System Info
In this page, we can check the hardware/firmware version, or the disk usage of
MyPBX.
Figure 4-3
4.2.2 Network Status
In this page, the IP address of LAN port will appear. If OpenVPN and VLAN are
configured well, they will be displayed here, too.
Figure 4-4

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5. System
Click to access.
In this page, we can configure the network settings, firewall settings, storage
management and some other settings like firmware update.
5.1 Network Preferences
5.1.1 LAN Settings
Figure 5-1
·DHCP
If this option is set, MyPBX will use DHCP to get an available IP address from
your local network. Not recommended as without the right IP address you
cannot access MyPBX.
·Enable SSH
This is the advanced way to access the device; you can use the software ―putty‖
to access the device. In the SSH access, you can do more advanced setting and
debug, it‘s disabled by default.
·Port: the default is 8022; you can change it.
·Hostname
Set the host name for MyPBX.

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·IP Address
Set the IP Address for MyPBX.
A static IP address for MyPBX is recommended.
·Subnet Mask
Set the subnet mask for MyPBX.
·Gateway
Set the gateway for MyPBX.
·Primary DNS
Set the primary DNS for MyPBX.
·Secondary DNS
Set the secondary DNS for MyPBX.
·IP Address2
Set the second IP Address for MyPBX.
·Subnet Mask2
Set the second subnet mask for MyPBX.
5.1.2 DHCP Server
Dynamic Host Configuration Protocol (DHCP) is a network protocol that enables
a server to automatically assign an IP address to a computer from a defined
range of numbers (i.e., a scope) configured for a given network. You can set a
local network NTP server for MyPBX here, too.
Note: MyPBX SOHO can be working as a DHCP server, but cannot be regarded
as a router.
Figure 5-2

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5.1.3 VLAN Settings
A VLAN (Virtual LAN) is a logical local area network (or LAN) that extends
beyond a single traditional LAN to a group of LAN segments, given specific
configurations.
Note:
MyPBX SOHO is not the VLAN server, a 3-layer switch is still needed, please
configure the VLAN information there first, then input the details in MyPBX, so
that the packages via MyPBX will be added the VLAN label before sending to that
switch.
Figure 5-3
VLAN Over LAN
·NO.1
Click the NO.1 you can edit the first VLAN over LAN.
·VLAN Number
.The VLAN Number is a unique value you assign to each VLAN on a single device.
·VLAN IP Address
Set the IP Address for MyPBX VLAN over LAN.
·VLAN Subnet Mask
Set the Subnet Mask for MyPBX VLAN over LAN.
·Default Gateway
Set the Default Gateway for MyPBX VLAN over LAN
·NO.2
Click the NO.2 you can edit the first VLAN over LAN.

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·VLAN Number
.The VLAN Number is a unique value you assign to each VLAN on a single device.
·VLAN IP Address
Set the IP Address for MyPBX VLAN over LAN.
·VLAN Subnet Mask
Set the Subnet Mask for MyPBX VLAN over LAN.
·Default Gateway
Set the Default Gateway for MyPBX VLAN over LAN.
5.1.4 VPN Settings
A virtual private network (VPN) is a method of computer networking—typically
using the public Internet—that allows users to privately share information
between remote locations, or between a remote location and a business home
network. A VPN can provide secure information transport by authenticating
users, and encrypting data to prevent unauthorized persons from reading the
information transmitted. The VPN can be used to send any kind of network
traffic securely. MyPBX supports OpenVPN, IPSec and L2TP.
Figure 5-4
·Enable OpenVPN
·Import VPN Profile
Import configuration file of OpenVPN. Don't configure "user" and "group" in the
"config" file.
·Enable IPSec
·Import VPN Profile

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Import configuration file of IPSec. There can be only one ―lan‖in the ―conf‖file.
·Enable L2TP
·Import VPN Profile
Import configuration file of L2TP. There can be only one ―conn‖in the ―conf‖file.
Note: for more details about the above VPN settings, please contact our
technical support.
5.1.5 DDNS Settings
DDNS(Dynamic DNS) is a method/protocol/network service that provides the
capability for a networked device, such as a router or computer system using
the Internet Protocol Suite, to notify a Domain Name System (DNS) name
server to change, in real time, the active DNS configuration of its configured
hostnames, addresses or other information.
Figure 5-5
·Enable DDNS
·DDNS Server
Select the DDNS server you sign up for service.
·User Name
User name the DDNS server provides you.
·Password
User account‘s password.
·Host Name
Note: DDNS allows you to access your network using domain names instead of