youview TalkTalk Plus User manual

What’s
inside?
05 Getting started
06 Your remote control
07 Browse the main features
08 YouView
08 Browse programmes in the
YouView Guide
10 Browse and search On demand
libraries
11 Pause, rewind, fast forward
12 Record
13 Set a reminder
14 Parental controls - the YouView PIN
15 The TalkTalk Player
16 Using the TalkTalk Player
18 Renting films and programmes
and adding Boosts
19 Your TalkTalk PIN
20 FAQs
21 Manage your YouView settings
25 Quick connection guide
3

4

Getting started
As a TalkTalk Plus customer you are one of the first
to experience our new TV service with your free
YouView box.
We’ve put this guide together to give you an
introduction to the service. Our most popular tips
are outlined here and explained in more detail
throughout the guide.
Getting help
We have a wealth of information online to help you
answer any questions you may have.
Simply visit talktalk.co.uk/tvhelp
If you prefer you can call us for free on
0870 444 1820.
Switch on
Just press on your remote control
Access the YouView Guide
Press to access 74 Freeview channels
Catch-up on TV from the last 7 days
Go backwards and forwards in the YouView Guide by pressing
the buttons. To jump a day at a time press
Pause a programme you are watching
Press
Record Freeview channels
Press , select the programme you want to record and press
Exit out of the YouView Guide
Press Close
Access the main YouView menu
Press to access the YouView Guide, On demand and the
TalkTalk Player
Access your exclusive entertainment library
Press the button on your remote to instantly access
thousands of free shows in the TalkTalk Player
Go back to the previous screen
Press Back
Switch on
Just press on your remote control
Guide
Guide
R
5

Your remote
Pg
CloseBackMute
Search Text
Sub
Del
R
OK
Guide
Info
+
ch.
+
Vol.
ch.
–
Vol.
–
PgHelp Zoom
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To turn on your YouView box
Alphabet buttons
Use to search for On
demand programmes
or films by title in the
YouView main menu
Sub/Del
turns subtitles on/off and
deletes recordings in MyView
Info
Get Info on a programme
Number buttons
to enter channel numbers or select
menu options
AD
turns audio description on/off
TalkTalk
quickest way to access the TalkTalk
Player
The YouView Guide
access 74 Freeview channels
Channel Up
OK
Channel Down
Back
jump back to a previous page/step
Close a screen
Record Freeview channels
Text
Page Up
Page Down
Colour buttons
short cuts to features
listed on screen
Volume Up
Arrow keys
to navigate through the menus
Volume Down
Mute
Y button
opens the YouView main menu
Search
Play, Rewind, Fast forward
Skip, Pause, Stop
Help
Zoom
You can program the remote control for
your YouView box to control the power,
volume and mute on your TV. Just follow
these simple steps;
On your remote press:
Pg
CloseBackMute
Search
Text
Sub
Del
R
OK
Guide
Info
+
ch.
+
Vol.
ch.
–
Vol.
–
PgHelp Zoom
123
654
78
0
9
AV
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pqrs wxyz
until
Pg
CloseBackMute
Search Text
Sub
Del
R
OK
Guide
Info
+
ch.
+
Vol.
ch.
–
Vol.
–
PgHelp Zoom
123
654
78
0
9
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flashes green 3 times and
remains lit
Press and hold down the number
button that corresponds with your TV
manufacturer from the list below
Digit top 10 brands
1 Grundig 2 JVC
3 LG 4 Panasonic
5 Philips 6 Samsung
7 Sharp 8 Sony
9 Thomson 0 Toshiba
Release the number button when your
TV has turned off - probably instantly.
will flash twice to confirm the setting.
Control your TV with your remote
Pg
CloseBackMute
Search Text
Sub
Del
R
OK
Guide
Info
+
ch.
+
Vol.
ch.
–
Vol.
–
Pg
Help Zoom
123
654
78
0
9
AV
AD
@ abc def
mno
jkl
tuv
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pqrs wxyz
6

Browse the
main features
You can access all 74 Freeview channels
as well as thousands of films and shows
to watch when it suits you in the On
demand libraries. And, as a TalkTalk
customer you will have exclusive access
to the TalkTalk Player.
The YouView Guide
The YouView Guide is your electronic TV and Radio
listings and is where you’ll be able to access 74
Freeview channels all available for you to record,
pause and rewind. You can catch up with many
programmes you may have missed in the past 7 days.
On demand Libraries
Instantly access thousands of shows, box sets and
films from across the Players such as BBC iPlayer,
ITV Player, 4oD, Demand 5 and your exclusive
TalkTalk Player all ready to watch on your TV.
The TalkTalk Player
This Player is exclusively for TalkTalk customers with
unlimited access to 5 inclusive channels, (ABC TV
On Demand, Warner TV, Sony Entertainment TV,
Scamp & Sony Retro TV) the best US & UK shows
and box sets.
Flexible Sky Sports and Sky Movies
Boosts
There is a huge selection of entertainment in the
TalkTalk Player but we also have a great selection
of Boosts that include Sky Sports or Sky Movies
and even have ones that include both together - all
available on a one month minimum commitment.
7

YouView
Never miss
great TV again Browse programmes
in the YouView Guide
The YouView Guide is your electronic TV guide for 74 Freeview channels
and a huge number of radio stations. Here you can see what’s on now as
well as what’s coming in the next week and catch up with the programmes
you have missed over the past 7 days.
See what’s available in
the YouView Guide
ON YOUR
REMOTE
PRESS:
Guide To bring up the YouView Guide
To go straight to what’s on now
To move up and down by channel
To skip through what’s listed
a page at a time
Pg Pg
To select something to watch
OK
To exit out of the YouView Guide
Close
8

YouView
Never miss
great TV again
Channel hop
Channel hop while watching Freeview channels
in the Mini Guide.
ON YOUR
REMOTE
PRESS:
OK To access the Mini Guide while watching
aprogramme on a Freeview channel
To browse channels
and programmes
To watch
OK
You can also type in the channel
number on the keypad on your
remote control
1
To skip through channels
+
ch. ch.
–
Find out more about a
programme
To find out more about a programme, such as
what it’s about and the release date.
ON YOUR
REMOTE
PRESS:
Guide To bring up the YouView Guide
Scroll across to a programme
This button brings up information
about the programme and tells you
if it’s suitable for children to watch
and if subtitles are available. It will
also give you the option to watch
aprogramme now, record it, set a
reminder, watch in HD or find more
episodes if available
Info
Catch-up
If you’ve missed something that was on last
night or last week, it may be waiting for you in the
YouView Guide ready for you to watch when you
want.
ON YOUR
REMOTE
PRESS:
Guide To bring up the YouView Guide
To catch-up on TV from the past 7
days. Any programmes highlighted
in white with a next to it can be
watched straight away.
To jump backwards or fowards a
day at a time
OR
OR
9

YouView
Never miss
great TV again Browse and
search programmes
On demand
Choose from a great selection of On demand TV programmes, films and
music videos all ready to watch on your TV across a number of Players
including BBC iPlayer, ITV Player, 4oD, Demand 5 and many more. Each
Player is easy to find and packed with entertainment. Amongst these is
the TalkTalk Player which will give you exclusive access to over 1,000
shows, box sets and films, as well as a great selection of Boosts including
Sky Sports, Sky Movies or both that you will need a minimum broadband
speed of 5 Mbps to watch.
Accessing the On demand
libraries
ON YOUR
REMOTE
PRESS:
To get to the main menu
Scroll across to On demand
To bring up all of the players
OK
Scroll up, down or across to a Player
To open a Player and bring up
the entertainment listings
OK
Scroll across to categories
including A-Z Listing
and Most Popular
OK To bring up a list of programmes
To watch something
OK
10

YouView
Never miss
great TV again
Pause, rewind, fast forward
While watching a programme on one of the 74
Freeview channels.
ON YOUR
REMOTE
PRESS:
To pause what you’re watching
To continue watching the
programme from where you left off
To rewind and fast forward
To increase the speed that you
rewind or fast forward keep pressing
to get to the speed you want
To continue watching
Search
Search through the On demand libraries for your
favourite films and shows.
ON YOUR
REMOTE
PRESS:
Search To bring up the search bar
To go to the main menu
Scroll across to Search
Press the letter keys to type out
words like texting. As you type
alist of suggested programmes
will appear based on the letters
you key in, e.g. if you type “EAST”
then “Eastenders” will appear as a
suggestion
To scroll through the episodes
To watch somethingOK
Browse by type of content
Lets you browse all of the entertainment across
the Players by categories such as Romantic Films
or Kids TV.
ON YOUR
REMOTE
PRESS:
To get to the main menu
Scroll across to On demand
To bring up all of the Players
OK
Scroll through the genres until you
find the one you want such as Films,
TV and Radio
To access sub genres such as
comedy or romance
To go to programmes
OK
OR
OK
11

YouView
Never miss
great TV again
Record TV shows on
Freeview channels
Record one-off shows or whole series at the touch of a button.
All of the TV shows and films that you’ve chosen to record from
any of the 74 Freeview channels will be stored in MyView.
You can record two programmes at the same time and still watch
something that’s showing in catch-up, On demand or that you’ve
previously recorded.
Record liveTV
Record films, shows or entire series from the
Freeview channels.
ON YOUR
REMOTE
PRESS:
Guide To access the YouView Guide
Select the show you
want to record
To record
R
Select a show
To access show information
Info
Select Set Recording
OR
12

YouView
Never miss
great TV again
Set a reminder
You can set a reminder in the YouView Guide to
alert you when your favourite shows are about
to start.
ON YOUR
REMOTE
PRESS:
Guide To access the YouView Guide
Find the show you want to
set a reminder for
When a reminder has been set,
will appear. When the show
is about to start, a reminder will
appear on your TV screen
OK
Find your recordings
Everything you’ve recorded will be stored in the
same place.
ON YOUR
REMOTE
PRESS:
To access the main menu
Scroll across to MyView
OK
Scroll up or down to find a show
To move between pages
For more information on the shows
you’ve recorded
Info
To watch
Protect your favourite
recordings
There may be shows and films you want to keep
and watch over again.
ON YOUR
REMOTE
PRESS:
To access the main menu
Scroll across to MyView
OK
Jump up to list of shows
To lock a show. This protects it from
Auto-Delete, which automatically
deletes your recordings, starting
with the oldest first, when there is
no more space to record new
programmes
To unlock a show that was locked
13

YouView
Never miss
great TV again Parental
controls
Here at TalkTalk we take safety very
seriously and understand that you
can’t always be in the room to
monitor what your children are
watching. With Parental Controls
you can choose what programmes
are restricted, with peace of mind
that any unsuitable programmes
are PIN protected.
To change your YouView PIN
ON YOUR
REMOTE
PRESS:
To go to the main menu
Scroll across to Settings
Select Parental Controls and follow
the instructions on the screen
To go to the main menu
Scroll across to Settings
Select Parental Controls
Select Restrict Adult
On Demand category
To hide adult content so it can’t be seen
in On demand.
Your YouView PIN - protect children
from seeing anything inappropriate
Your YouView box comes with a YouView PIN (1234) already set. We recommend
you change this to make it more secure. You may want to make it the same as your
TalkTalk PIN which is used to rent films and shows in the TalkTalk Player and buy
Boosts, so you’ve got less things to remember.
Use your YouView PIN to protect
children by limiting access to what
they can see by age rating. This is
different to your TalkTalk PIN which
is used to rent films and shows and
buy Boosts in the TalkTalk Player.
OK OK
ON YOUR
REMOTE
PRESS:
14

The TalkTalk Player Accessing the TalkTalk Player
for the first time
You’ll need your TalkTalk PIN which you’ll find in
your Welcome Pack or online in My Account.
ON YOUR
REMOTE
PRESS:
To access the TalkTalk Player
Enter your TalkTalk PIN and follow
the on-screen instructions
The TalkTalk Player is exclusively for our customers and is where you’ll have
unlimited access to our TV Gift giving you over a thousand inclusive shows
and box sets from the US and the UK.
You can also add monthly Boosts including Entertainment Boost, Kids Boost
and Music Boost as well as Sky Sports and Sky Movies to your package.
They are really easy to add and remove so you only pay for the content you
want, you’ll just need a minimum broadband speed of 5 Mbps to watch these.
You can watch On demand channels in the TalkTalk Player at anytime - these
have a next to them. You’ll only be able to watch live premium channels
such as Sky 1, Sky Living, Discovery, FX, Gold, Watch or MTV when the
programme is scheduled to run and you can’t currently pause, rewind,
record or store these in MyView.
After you’ve registered
To access the TalkTalk Player
To open the main YouView menu
Scroll across to
OK
Scroll across to On demand to see
all the players
OR
OR
TalkTalk
Player
Your exclusive
entertainment
library
16

Pause, rewind and fast forward
While watching a film or show in the TalkTalk Player
ON YOUR
REMOTE
PRESS:
To pause what you’re watching
To continue watching the
programme from where you left off
To rewind and fast forward
To choose a different amount of
time to jump forwards or backwards
Browse by type of content
When you are in the TalkTalk Player you will see all
of the entertainment like Kids, Factual, Film and
Sport across the top of the screen. Underneath
there will be highlights.
ON YOUR
REMOTE
PRESS:
To access the TalkTalk Player
Scroll across to a genre like Kids,
Sports, Film
Jump down to programmes
Scroll through the programmes
to bring up all of the episodes
OK
Scroll up or down to find something
to watch
OK
Channel hop
There are lots of ways to discover what else is on
while you are watching something in the TalkTalk
Player.
ON YOUR
REMOTE
PRESS:
To bring up the Mini Guide while you
are watching a programme in the
TalkTalk Player
Scroll through channels
To see what’s on
To watch
OK
TalkTalk
Player
Your exclusive
entertainment
library
17

Rentingfilmsandshowsand
addingBoosts
You can rent shows in the TalkTalk Player on a one-off basis or choose one
of our great value TV Boosts for a flexible way to personalise your package.
Paying to watch a film or TV show is simple and secure. You can rest
assured that there won’t be any surprises as anything that you’ve paid to
watch will be clearly shown on your bill. What’s more, you will always be
asked to confirm your purchases using the TalkTalk PIN so nothing can be
bought by mistake.
TalkTalk
Player
Your exclusive
entertainment
library
18

Your TalkTalk PIN
All you need to rent films or shows or buy Boosts
is your unique TalkTalk PIN which you’ll find online
in My Account talktalk.co.uk/myaccount or in your
Welcome Pack. It provides you with a simple and
secure way of purchasing entertainment in the
TalkTalk Player. For extra security if you forget your
PIN or want to change it you can do this easily by
logging into My Account
Renting films and shows
Select the show you want to watch
You’ll be taken to the payment screen where you’ll
see what options are available, for example you
can purchase a show on a one-off basis or you may
prefer to add it to your subscription as a Boost and
pay monthly.
You will be told how long you can keep a film for
when you rent it, but it will usually be for between
24-48 hours. You can watch it as many times as
you like over this period.
The price is shown onscreen and you’ll only be
charged when you enter your TalkTalk PIN.
Enter your TalkTalk PIN when prompted.
As soon as you enter your TalkTalk PIN the film or
show will start and you will see the charge on your
next bill.
TV Boosts
We have a wonderful selection of great value film,
sports and entertainment Boosts that you can
add for a minimum of a month to start and remove
anytime after that. Which means you can pick and
choose to just get the channels you want and you
won’t have to commit to lengthy subscriptions for
things that you won’t watch.
The quickest way to add a Boost is through the
TalkTalk Player - just press on your remote
to go into the Player. This is where you’ll be able to
add Boosts instantly and they’ll be active on your
account straightaway - this is ideal for watching the
latest movies or sports.
Add or remove Boosts online at
talktalk.co.uk/myaccount where you’ll also be
able to see a list of all the Boosts available. If you
add Boosts through My Account they can take up
to 24 hours before they become active.
OR
TalkTalk
Player
Your exclusive
entertainment
library
19

FAQ’s
1.Why do I need 2 different PIN numbers?
The TalkTalk PIN and YouView PIN are used for
different reasons. The YouView PIN is set by default
to 1234 and is used to confirm age restricted
programming you have set up as part of your Parental
Controls. If it’s easier you can change your YouView
PIN to the same number as your TalkTalk PIN. The
TalkTalk PIN is used to confirm any payments you
make in the TalkTalk Player.
2. I’ve forgotten my YouView PIN
If you did not set a PIN number during setup, the
default PIN is 1234. If you can’t remember your PIN,
you can reset it by answering your security question.
Go to Settings > Parental Controls > Change PIN
and enter the answer to your security question. If
you can’t remember your PIN number and security
question you will have to reset the box. (Note:
Resetting your YouView box will delete all your
preferences and recordings). To reset your box,
press on your remote control and go to Settings
>Device Management > Reset YouView Box. Once you
reset the box, you will need to go through the set up
process again and create a new PIN number.
3. I’ve forgotten my TalkTalk PIN?
Your TalkTalk PIN is printed inside your Welcome
Pack. If you have mislaid your Welcome Pack you can
view and change your PIN online at
talktalk.co.uk/myaccount
4. I want to record more than one programme
You can watch one programme while recording
another. You can also record two programmes at the
same time and still watch another one that’s showing
on catch-up, On demand or that you’ve stored in
MyView. Live premium channels like SKY Movies, SKY
Sports and ESPN currently can’t be recorded in the
TalkTalk Player.
5. Is everything available for free?
There is a huge selection of free entertainment
available in the YouView Guide and through the
TalkTalk Player. But if you’re still stuck for something
to watch you can pay for programmes. Alternatively
you can customise your package with our flexible TV
Boosts. These have a minimum commitment of one
month so you won’t be tied into lengthy contracts as
you can easily remove them any time after the first
month at talktalk.co.uk/myaccount
6. How long can I keep a film for once I’ve rented it?
Paid for entertainment is available for different
lengths of time – usually between 24 and 48 hours.
You’ll be told how long something is available for
before you rent it and will only be charged for this
amount, regardless of how many times you watch it.
7. My YouView box takes a while to start up
By default the Eco mode on your YouView box is set
to high as this is the most energy efficient mode. By
changing this setting to low your YouView box will only
go onto active standby. This is less energy efficient
but the start up time from standby will be greatly
reduced. You can do this by pressing to access
the YouView main menu, scrolling across to Settings
and selecting Eco Mode.
8. An error message has appeared on the screen
Make a note of the error code and follow the onscreen
instructions. Most issues can be fixed by switching
your YouView box and broadband router off and on
again. If you are still having problems
visit talktalk.co.uk/tvhelp
9. There is a problem with my picture quality
Your entertainment is delivered through your TV
aerial and your broadband connection. If you are
experiencing problems you may need to re-tune your
live digital channels, you can find out how on page
21 of this guide. If you are experiencing problems
watching On demand TV try switching your YouView
box and broadband router off and on again. If this
doesn’t fix the problem visit talktalk.co.uk/tvhelp
10. I don’t want untidy cables running round
my house
You will need a cable connecting your YouView box
and broadband router so that you can access On
demand libraries like BBC iPlayer and the TalkTalk
Player. The problem of messy cables can be solved
with a Powerline Adapter. It will create a connection
between your YouView box and your router through
one electrical socket and is particularly useful if your
TV and router are in separate rooms. If you have
arranged a BrightSparks TV engineer installation you
can purchase one from them when they visit.
11. Is it possible to watch YouView through more
than one TV?
Connecting your YouView box to more than one TV
will reduce the quality of the service that you receive,
so we would advise that you don’t currently do this.
20