youview TalkTalk User manual

Your guide
to set up your YouView box
READ ME FIRST

2 Powerline Adapters 2 yellow Ethernet
cables
Grey Ethernet
cable
Welcome
You are now just minutes away from never missing great
TV again. This simple step-by-step guide will help you set
things up so you can start watching YouView in no time.
YouView box Power cable Remote control Remote control
batteries
HDMI cable SCART cable Aerial cable
Router update CD User guide
What’s in the box
If you ordered
Powerline Adapters
If you HAVEN’T ordered
Powerline Adapters
OR

Follow these simple steps in this guide to set up
your YouView box:
Get your router ready for TV 2
Set up YouView 12
Access the TalkTalk Player 14
Getting help 16
Connect the box and cables WITHOUT Powerline Adapters
WITH Powerline Adapters
4
8
OR

Your router already connects you to the
internet and now it will also bring great new
TV entertainment into your home through
your YouView box.
First, you’ll need to ensure your router is set up to
receive the full range of channels.
If you have been sent a new router you’ll need to set this
up first using the router set-up guide that accompanied
it and make sure that your router is connected to the
internet before you start.
If you don’t have a new router, you’ll need to update your
current router by following the instructions opposite.
Please note the CD and download will only work on a PC
and will not currently work on MACs or Tablets.
Get your router ready for TV
2

OR Download the update from our website
Go to talktalk.co.uk/routerupdate and click on the
button Download now. The download will not work on
MACs or Tablets.
Use the CD to update your router
•First, make sure you are connected to the internet
either wirelessly or by using a yellow Ethernet cable.
Put the CD into a PC – the CD will not work on MACs
or Tablets.
•Then simply follow the instructions screen by screen:
First you’ll see this
Welcome screen…
When you see this screen
your router is ready to
receive the full range of TV
entertainment.
3

1. Connect your router to the YouView box
using the grey Ethernet cable
•Connect one end of the Ethernet cable into one of
the yellow sockets on your router where it says LAN.
•Connect the other end into the socket on your YouView
box where it says ETHERNET.
YouView box
Router
Connect the box and cables WITHOUT Powerline Adapters
4
If you are using Powerline Adapters go straight to page 8
Grey Ethernet cable

Using the SCART cable
•Connect one end of the SCART cable into your TV.
•Connect the other end into the TV SCART socket on
your YouView box.
2. Connect your TV to the YouView box
using the HDMI cable
•Connect one end of the HDMI cable into your TV.
•Connect the other end into the HDMI socket on your
YouView box.
OR
Check whether you have a socket at the back of your TV marked HDMI, otherwise you
will need to use the SCART cable.
5
Grey Ethernet cable
HDMI cable
TV YouView box
HDMI cable
SCART cable

Using the white aerial cable supplied
•Connect one end of the white aerial cable into your
aerial wall socket.
•Connect the other end into the socket on your
YouView box where it says ANTENNA IN.
3. Connect the aerial to your YouView box
using your existing aerial cable
•Remove your existing aerial from your TV and
connect it into the socket on your YouView box where
it says ANTENNA IN.
OR
You’ll need an aerial to bring your Freeview channels into your YouView box.
6
Connect the box and cables WITHOUT Powerline Adapters
YouView box
White aerial cable
If you are using Powerline Adapters go straight to page 8

4. Connect the power cable and switch on
•Connect one end of the black power supply cable into
your YouView box.
•Connect the other end into a power socket near your
YouView box.
•Switch on the YouView box at the back and at the front.
Then switch on your TV.
•When the middle light on your YouView box comes on,
you are ready to set up YouView.
7
YouView box
Power cable

Connect the box and cables WITH Powerline Adapters
8
YouView box
Yellow Ethernet cable
Router
Yellow Ethernet cable
Powerline
Adapter
1. Connect your router to the YouView box
using the two Powerline Adapters
Connect one Powerline Adapter to your router
•Connect one end of the yellow cable into the Powerline
Adapter; connect the other end into one of the yellow
sockets on your router where it says LAN.
•Plug the Powerline Adapter into a power socket close to
your router and press the button to switch it on.
Connect the other Powerline to your YouView box
•Connect one end of the yellow cable into the Powerline
Adapter; connect the other end into the socket on your
YouView box where it says LAN.
•Plug the Powerline into a power socket close to your
YouView box and press the button to switch it on.
Please note that using extension cables will affect the performance of your Powerline
Adapters. We recommend that you plug them directly into the wall.
Powerline
Adapter

9
Check whether you have a socket at the back of your TV marked HDMI, otherwise you
will need to use the SCART cable.
YouView box
HDMI cable
Using the SCART cable
•Connect one end of the SCART cable into your TV.
•Connect the other end into the TV SCART socket on
your YouView box.
2. Connect your TV to the YouView box
using the HDMI cable
•Connect one end of the HDMI cable into your TV.
•Connect the other end into the HDMI socket on your
YouView box.
OR
HDMI cable
SCART cable

Using the white aerial cable supplied
•Connect one end of the white aerial cable into your
aerial wall socket.
•Connect the other end into the socket on your
YouView box where it says ANTENNA IN.
3. Connectthe aerialto your YouView box
using your existing aerial cable
•Remove your existing aerial from your TV and
connect it into the socket on your YouView box where
it says ANTENNA IN.
OR
Connect the box and cables WITH Powerline Adapters
10
YouView box
White aerial cable
You’ll need an aerial to bring your Freeview channels into your YouView box. Use the
white aerial cable supplied if you don’t have an existing aerial cable.

11
4. Connect the power cable and switch on
•Connect one end of the black power supply cable into
your YouView box.
•Connect the other end into a power socket near your
YouView box.
•Switch on the YouView box at the back and at the front.
Then switch on your TV.
•When the middle light on your YouView box comes on,
you are ready to set up YouView.
YouView box Power cable

All you need to do now is set up YouView.
•Press the Source button on your existing TV remote.
•Select HDMI if you used the HDMI cable, or AV if you used
the SCART cable.
•Follow the instructions screen by screen using the arrow
keys and OK button on your remote.
First you’ll see this Welcome
screen…
Once you’ve been through the
screens and are successfully
set up, you will automatically
be taken to BBC 1.
Set up YouView
12

Set up your TalkTalk remote if you want
to control your TV and YouView box with
one remote
•Press until the button flashes 3 times and
stays lit.
•Press and hold the number on your TalkTalk remote for
your TV brand until your TV switches itself off.
•After your TV switches off, release the number button.
•Switch your TV on again when the button on your
remote flashes twice.
Grundig 1
JVC 2
LG 3
Panasonic 4
Phillips 5
Samsung 6
Sharp 7
Sony 8
Thomson 9
Toshiba 10
13

The TalkTalk Player is exclusively for our
customers and is where you’ll have free access
to our TV Gift, giving you over a thousand
inclusive shows and box sets from the US and
the UK.
•Press the button on your TalkTalk remote control.
•Register details
Enter your details and press OK.
•Confirm your TalkTalk PIN
You will be asked to enter your TalkTalk PIN – you’ll find this in
your Welcome Pack, or online at talktalk.co.uk/myaccount
•Confirmation complete
Press OK to enter the TalkTalk Player
Access the TalkTalk Player
14

15

Here are the answers to some of our most frequently
asked questions:
There is a problem with my picture quality
Your entertainment is delivered through your TV aerial
and your broadband connection. If you are experiencing
problems you may need to re-tune your Freeview channels.
If that doesn’t work you may need a new aerial or repair
work to your existing aerial. You can find a qualified engineer
from the Confederation of Aerial Engineers at cai.org.uk or
the Registered Digital Installers at rdi-lb.co.uk
I am unable to watch On demand channels
If you are having problems watching On demand TV try
switching your YouView box and broadband router off and
on again. If this doesn’t fix the problem visit
talktalk.co.uk/tvhelp
My TalkTalk Player isn’t working
Check that your router is connected to broadband. If you
haven’t already done so, run the CD or do the download to
update your router to receive YouView.
My internet seems slow when I’m watching TV
Check how many devices are connected to your router, such
as an iPad or Tablet, phone, games console or laptop. Avoid
using them all while watching TV to improve your broadband
speed.
If you need any more help you will find the latest answers
to frequently asked questions on our website along with
a step by step video on how to set things up at
help.talktalk.co.uk/tvselfinstall or you can call us on
0870 444 1820
Getting help
16

When everything is set up it should look like
one of the pictures below
Don’t forget to make sure that your router is ready to
receive the full range of channels before you get started –
find out how on page 3.
Connect the box and cables WITHOUT Powerline Adapters
Connect the box and cables WITH Powerline Adapters
YouView box Power cable
YouView box
Yellow Ethernet cable
Router
Yellow Ethernet cable
Powerline
Adapter
Powerline
Adapter
OR
White aerial cable Router
Grey Ethernet cable
HDMI cable
Power cable
White
aerial cable
HDMI
cable
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