Zoomo Sport User manual

Zoomo Sport User Manual
INTRODUCTION
Our brand stands for robust, repairable design and
maximum utility / function. Please make sure you have
read and understood this complete user manual before
using your Zoomo E-Bike, as it contains a lot of information
relevant to your personal safety. Failure to follow the
instructions and warnings can lead to serious incidents or
accidents, resulting in personal injury, including death, or
significant damage.
Each person using, repairing, servicing or disposing of your
Zoomo E-Bike, should fully acknowledge and understand
the content of the user manual. If there still are any
unanswered questions please contact your local Zoomo
workshop or dealer, or contact Zoomo at
[email protected].
This user manual is part of the scope of delivery of your
Zoomo E-Bike. It is only valid for the product shipped along
with it. Please make sure to store this manual in a safe
place. Please also make sure you understand your national
guidelines before using your Zoomo E-Bike on public roads.
The contents of this manual could be altered without prior
public announcement. Updates can be found on our
website www.ridezoomo.com
Zoomo, Suite 1, 11-17 Buckingham Street, Surry Hills NSW 2010
IMPORTANT SAFETY WARNINGS:
Riding or using any bike, E-Bike, or other vehicle always
involves some risk of serious injury or death. Your safety
depends on many factors including your bike knowledge,
your bike’s maintenance, foreseeable riding conditions, and
many others. There are also factors we cannot control or
anticipate in every situation or condition. This manual
makes no representations about the safe use or E-Bikes
under all conditions. If you have any questions, contact us
immediately.
In addition, E-Bikes use Lithium-Ion batteries, which, due to
their composition, naturally present the risk of fire. Follow all
warnings and guidelines in this User Manual to reduce the
risk of a thermal event occurring.
A⚠indicates a hazardous situation that, if not avoided or
followed, has a high risk of death, serious injury, or property
damage.
⚠DO NOT alter or modify anything in your E-Bike’s
electrical system (including any wiring), the battery,
digital controls, physical components, or drive train.
Aug. 2023

Doing so may result in damage to your bike, or lead to
electrical issues which could lead to a fire resulting in
personal injury, including death, or serious property
damage.
⚠This E-Bike should not be operated by anyone
under the age of 18. Children under the age of 18 may
lack the necessary judgment and skill to safely operate
the E-Bike, potentially resulting in accidents causing
serious injury or death.
⚠This E-Bike is powered by a Lithium-Ion Battery.
Lithium-Ion batteries pose a significant risk of fire if they
are not used, handled, treated or charged properly.
●Damaged batteries may lead to the battery
experiencing a thermal event or fire. Damaged
batteries, even with minor damage, need to be
inspected by professionals.
●Do not drop, puncture, crush, disassemble or
repair the battery.
●Stop using the battery if the charge port cover is
broken or missing.
●Stop using the battery if the battery has been
dropped, or has any physical damage.
●If Storing the battery, do so in a cool, dry place
between: -20°C and 45°C (-4°F and 113°F) for up to
three months -20°C and 20°C (-4°F and 68°F)
●ONLY USE THE CHARGER THAT IS SPECIFIED FOR AND
HAS BEEN SUPPLIED WITH YOUR BATTERY.
●DO NOT OVERCHARGE YOUR BATTERY.
●See page 24 for the full instructions and warnings
surrounding your battery.
⚠Turn the assistance off when you step off the
bicycle. Never walk with enabled assistance.
⚠Keep the left brake lever (brakes are supplied with
brake circuit-breaker) pressed in when you are
stationary with enabled power assistance.
⚠Always wear suitable clothing and make yourself
visible to drivers.
⚠Check your local helmet standards and consider
always wearing a helmet when using the bike. Zoomo
recommends that you always wear a helmet while
riding.
⚠Don’t use a high-pressure hose to clean the bicycle.
A powerful beam of water can damage the electronics of
the bike, voiding the warranty and potentially leading to
a fire.
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⚠If you detect a problem with the bike, book a repair /
service before using the bike again.
⚠Take the time to get used to your new bike. The
powerful disk brakes do not need a strong pull on the
lever to slow you down.
⚠An electric bike behaves slightly differently to a
normal bike, notably faster acceleration. A progressive
riding approach will help you get used to it.
RIDING WARNINGS
⚠The bike's components may become hot after
heavy use. Do not touch the motor or brake components
(calliper, disc rotor) as there is a burn risk.
⚠Your E-Bike is designed for on-road use only. Do not
ride off-road, off jumps, or down steep bumpy terrain.
DO NOT ride the bike over jumps or in skate parks.
⚠Do not exceed the luggage total loading of 27kg.
The total payload of the bike should not exceed 200kg
(rider + cargo)
⚠Always check the brakes, tire pressure, steering
function and rims and spokes prior to each use.
⚠Increase stopping distances in wet weather / ice /
snow and avoid heavy braking in these conditions.
⚠The bike is fitted with lighting and reflectors.
Always make sure that the lighting and reflectors are
present.
⚠As with all mechanical components, pedal assist
cycles are subject to wear and high stress on certain
components. These components may react to wear or
stress fatigue in different ways. If the design life of a
component has been exceeded, it may suddenly fail,
possibly causing injuries to the rider. Any form of crack,
scratches or change of color in highly stressed areas
indicate that the life of the component has been reached
and it should be replaced.
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⚠Keep both hands on the grips on the handlebar and
the brake levers within reach while riding, to be able to
immediately respond to any circumstance. Failing to do
so can cause you to lose control over the bicycle.
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CONTENTS
1. Warnings 1
2. Vehicle Overview 6
3. Riding Position and Setup 9
a. Saddle Height 9
b. Saddle Position 10
c. Setting Saddle Angle 10
d. Two bolt seat angle 11
e. Brake Lever Position 11
f. Headset 12
4. Pedals 12
5. Wheel Axles 14
a. Front quick release axle 14
b. Opening the quick release axle 14
c. Tightening of the axles 14
6. Derailleur 16
7. Suspension 17
a. Fork Lockout System 17
b. SAG 19
c. Cleaning 21
8. Brake Adjustment 21
9. Starting / Shutdown of System 23
a. Switch on battery 23
b. Activate display 23
c. Scan RFID 24
d. USB charging 24
e. Pedal assist modes 24
f. Shutting Down the Bike 24
g. With motor lock 23
10. Zoomo Batteries 24
a. Warnings / Use 24
b. Removing the battery 27
c. Charging the battery 28
11. Mudguards and Luggage Rack 29
a. Mudguard clearance 29
b. Luggage Rack 30
c. Use of trailer 30
12. Maintenance 31
13. Error Codes 32
a. Controller 32
b. Battery 33
14. Certifications 33
15. Tampering Disclaimer 33
16. Emissions 33
17. Environment Protection / Disposal 33
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2. VEHICLE OVERVIEW
1. Display 2. Brake Lever 3. Stem 4. Headset 5. Front Light 6. Front Fender 7. Fork 8. Rim 9. Brake Caliper Front 10. Rotor 11.
Spokes 12. Tyre 13. Downtube 14. Battery 15. Drink Bottle Holder 16. Saddle 17. Seatpost 18. Carrier 19. Rear Light 20. Rear Fender
21. Rear Brake Caliper 22. Rear Motor 23. Rear Axle 24. Chainring 25. Crank 26. Pedal 27. Kickstand
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Recommended Torque Ratings (Table 1)
Component
Screws and bolts
Torque value
Transmission
Rear derailleur
Hanger bolt
8-10 Nm
Cable screw
5-7 Nm
Derailleur guard
3Nm
Gear lever
Fixation screw
5Nm
Cassette
Lock ring
40 Nm
Crank
Fixation screw on crank axle
45-50 Nm
Pedal
Pedal axle
15 Nm
Chain guide
Fixation screw
5 Nm
Rear wheel
Nut
30 Nm
Cockpit
Seat
Seat post with 1 fitting block
22 Nm
Seat post with 2 fitting blocks
12 Nm
Seat post clamp
5Nm
Stem
Screw on the handlebar
5 Nm
Screw on the pivot
6-8 Nm
Screw on the stem cover
3 Nm
Grips
Fixation screw
2-3 Nm
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Accessories
Mud guard
Fixation screw on the fork
5 Nm
Fixation screw on the support
3 Nm
Fixation screw
6-8 Nm
Kick stand
Fixation screw
6-8 Nm
Brakes
Brake caliper
Fixation screw on the frame/fork
5 Nm
Brake lever on handlebar
Fixation screw on the brake lever
4 Nm
Disc brake
Fixation screw on the hub
4 Nm
Shimano Center lock bolt
40 Nm
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3. RIDING POSITION & BIKE SETUP
a. Saddle Height
The first set up to carry out on your Zoomo is the saddle
height. Once again, your local workshop can help you do
this. You must not hesitate to adjust this if you do not find
the correct height immediately. We have a good tip to help
you find the correct setting quickly: position the crank in line
with the seat tube, without being lopsided on the saddle
and place your heel on the pedal with your leg almost
straight. (Figure 2).
Figure 2. Ideal Post Height
To adjust the height you need to open the seat clamp’s
quick release or unscrew the screw on the seat clamp with
a 4 or 5 mm allen key. Once the height is adjusted, close the
quick release lever. If necessary adjust the tightness level on
the opposite nut so that the lever tightens around midway
through closing. In the case of a seat clamp with screw,
tighten the screw to the recommended torque level which is
5-6nm. Never go past the recommended torque level.
Figure 3.Min insert level seatpost
NEVER GO OVER THE MAXIMUM HEIGHT LEVEL ON YOUR SEAT
POST MARKED BY THE ENGRAVING « INSERT MIN » OR « STOP
». THIS IS FOR YOUR SAFETY, AS WELL AS THE RELIABILITY OF
YOUR BIKE. THE MAXIMUM HEIGHT MARKING SHOULD NOT
PROTRUDE ABOVE THE TOP OF THE SEAT TUBE CLAMP.
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b. Setting Saddle Position
We have equipped our bikes with ergonomic saddles, but a
careful set up is required to ensure optimal comfort. In this
section you will find advice for an angle and set back of
your saddle, that’s adjusted to the type of riding you do. It is
generally advised to position the saddle horizontally for a
mixed usage.
Figure 4. Intermediate saddle setback position
The saddle set back (position on the horizontal slides)
should be adjusted for the length of the femur. In general
an intermediate setback is adequate as shown in figure 4
above.
c. Setting Saddle Angle - One Bolt
This applies If you find a single bolt underneath your saddle.
To adjust the angle of your saddle you need to carry out the
following process:
1. Loosen the screw that holds the saddle and seat
post using a 6mm allen key as in Figure 5 to obtain
enough play to easily move the saddle.
2. Adjust the angle and setback of the saddle as suits
you.
3. Tighten the screw, ensuring that it does not surpass
the maximum torque level indicated next to the
screw.
4. Check that the screw is correctly in place and that
there is no play
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Figure 5. Tightening / loosen single saddle bolt
d. Setting Saddle Angle - Two Bolts
If you have found two fitting bolts under your saddle. To
adjust the angle of your saddle you need to carry out the
following process:
1. Loosen the two screws that hold the saddle and
seat post using a 5mm allen key (see Figure 6) until
the saddle can move easily.
2. Adjust the angle and setback of the saddle as suits
you.
3. Tighten each screw a half-turn, alternating
between the two, without going over the maximum
torque level that is indicated next to them.
4. Check that the saddle is correctly in place and that
there is no play.
Figure 6. Tightening / loosen single saddle bolt
e. Setting brake lever position
Our bikes are already set up to offer you optimal
ergonomics. However, if you wish to adjust your cockpit, we
advise you to proceed as follows:
1. To ensure a good lever position, loosen the screw(s)
holding the lever onto the brake attachment, then
adjust the angle so that it is in line with your forearms
when you are in riding position (see Figure 7).
2. Adjust the distance of the brake lever from the grip
in order to easily use the brake lever with two fingers
(see Figure 8).
3. Retighten the screws on the brake attachments to
6 Nm. For any other adjustment, check the dedicated
notice or consult your retailer.
Figure 7. Brake lever aligned with the forearm.
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Figure 8. Distance between lever and grip
f. Headset
The headset is made up of two bearings and cups placed
at each end of head tube. The Sport bike has an “A-head “
headset: this is adjusted using the round hood which is
found above the stem (as in Figure 9). During more intense
rides, the headset is put under incredible stress. It is
therefore possible that play will develop. Be careful, riding
with any play in your head set can deteriorate your headset
and even your frame. In order to check if your headset is in
good shape, there are two simple tests that should be
carried out before you ride:
TEST 1 - With the front brake on, try to move your bike
forward and back. You will immediately notice if there is a
high level of play or not.
TEST 2 - Make the front wheel of your bike bounce. You will
hear a sharp loud noise only if there is significant play in the
head set. Pay attention to other noises, such as those of the
cables hitting against the frame, or even the spokes. Do not
take these into account.
If you have found play in the head set, follow these steps:
1. Loosen the screw(s) on the stem as seen in figure
9.
2. Then progressively tighten, without forcing, the
screw in the hood until play disappears as in stage 2
of Figure 12.
3. Check that play in the fork is no longer present. The
fork should turn easily and you should not feel any
friction or resistance when it turns.
4. Retighten the screw(s) on the stem following the
recommended torque setting of 5nm. As seen in
figure 10. Tighten multiple screws equally.
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Figure 9. Headset tightening step one loosen stem screws
then tighten the top cap
Figure 10. Retighten the stem bolts to 5nm
4. PEDALS
a. Fitting Pedals
To install your pedals, follow these steps:
1. Put a small amount of mounting grease (you can
find this at your local bike retailer) on the thread of
each pedal.
2. Tighten the right pedal (marked «R» on the pedal,
see Figure 11) in a clockwise direction on the crank on
the drive side.
3. Tighten the left pedal (marked «L» on the pedal, see
Figure 11) in an anti-clockwise direction on the crank
on the left side.
4. The recommended torque is 30 Nm
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Figure 11. Pedal threads. Make sure you rotate the correct
direction.
5. WHEEL AXLES
⚠WARNING! Wheel axles are essential safety
elements on your bike. Please respect the information
below, otherwise you risk losing parts and falling.
⚠WARNING! A WHEEL BADLY TIGHTENED OR BADLY
CENTERED CAN CAUSE ACCIDENTS AND SERIOUS INJURY
TO THE USER.
a. Front quick release axle
A quick release has been designed to be easily adjusted
with your hand. Never use a tool to block or release the
mechanism in order not to damage it. To fully understand
the steps below, you need to know the names of the parts
making up this quick release axle:
Figure 12: Front Quick Release Axle 1. Shaft 2. Nut 3. Lever 4.
Conical spring
b. Opening the quick release axle
If you want to remove the wheel of your Zoomo Sport,
please follow this process:
1. Open the axle’s lever. You should now be able to read the
engraved «OPEN» on the lever as in Figure 13.
2. Loosen the nut on the other side of the axle by hand until
there is sufficient play that you are able to remove the
wheel (It is not necessary to remove the axle from the wheel
hub).
3. Take off the wheel.
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Figure 13. Stages of opening the quick release axle
c. Process to follow for reliable tightening of the wheel
with quick release axles
If you want to tighten the wheel of your Zoomo Sport, please
follow this process:
1. Check that the lever is in the open position (You should be
able to read «OPEN» that is engraved on the lever).
2. Check that the conical springs are on each side of the
hub and that the smallest circumference of these is
oriented towards the center of the wheel as in Figure 14.
3. Place the wheel on the fork or the frame, checking that
the axle is fully placed into the dropouts of the frame or fork.
The wheel should be centered, as should the disc in the
caliper.
4. Hand tighten the tightening nut until it touches the fork or
frame dropouts.
5. Reclose the quick release lever with the palm of your
hand parallel to the fork or the frame dropout ensuring you
have the recommended level of tightness. The engraving «
CLOSE » is now visible. The recommended tightness is
obtained when the lever hardens midway through the
course, that’s to say from the moment when the lever finds
itself in line with the axle. If the lever is too hard to close, you
can loosen the nut on the axle. If the lever is not tight
enough, you can retighten the nut until the correct level is
attained.
Figure 14: Stages of tightening the axle.
6. DERAILLEUR
The adjustment of your derailleur was carried out before
delivery of your bike and therefore, you should not need to
do it yourself. If however, you feel you need to intervene with
its settings, perhaps because of cable stretch, we advise
you to consult your local approved retailer.
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With a little bit of experience, you can also follow the stages
below:
1. In order to adjust the low and high speed stop screws, it
can be easiest to unscrew the cable tightener and set the
derailleur in the highest gear. You can then push against
the derailleur with your hand.
2. The upper tensioner should be aligned with the high or
low cog when the derailleur is in high or low speed setting. If
the tensioner is not aligned, you must tighten or untighten
the stop screw to obtain the correct setting (see Figure 16).
3. Then you must adjust the indexing. Ensure that the gear
changing lever is set to the highest gear, which corresponds
to the smallest cog. Then tighten the cable by pulling on it
and immobilize it by using the cable tightener on the
derailleur.
To perfect the cable tension, use the dial on the derailleur or
on the lever. When pressing on the lever to change up the
gears, the derailleur should climb without delay onto the
next cog without making any noise.
Figure 16: Derailleur stop screws setting
If the derailleur does not pull the chain onto the next cog, or
if it makes noise from rubbing onto the lower cog, you need
to tighten the cable by unscrewing the dial. Inversely if the
derailleur takes the chain too far, climbing up two cogs or
rubbing on the upper cog, you need to loosen the cable by
tightening the dial.
The final adjustment to cut out all noise should be precise
and the dial adjusted by a quarter turn between each
check.
⚠WARNING! If despite these recommendations you
are not able to correctly index your gears, see your local
retailer so they can carry out the different steps of
adjustment as well as checking the derailleur hanger.
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7. SUSPENSION
For optimal durability and functioning, check the specific
notices of each manufacturer delivered with this manual in
order to correctly carry out the settings and maintenance of
components. Also ensure you adapt the settings to your size
and your type of riding.
⚠WARNING! An improper setting can make you lose
control of your Zoomo causing injury, or you can
damage components. Ask your local retailer for advice.
He/she has the necessary experience to help you find
the correct settings. You can also refer to the
manufacturer’s notice.
a. Fork lockout system
Some forks are equipped with a system to lockout the
suspension. Each brand has its own type of lockout but the
principle remains very similar from one brand to another.
When the system is locked, the fork movements are blocked
in order to guarantee better pedaling efficiency. However,
the fork is not 100% blocked in order not to damage the
suspension if the fork stays locked out on rough ground. The
levers are on the right leg of the fork. The following figure
presents different models of lockout systems.
Figure 17: Different systems of fork lockouts.
- To unlock a suspension fork turn the locking lever in
the direction indicated by the arrow with the
description «OPEN» until it stops. (See the example on
Figure 18).
- To lock a suspension fork, turn the locking lever in the
direction indicated by the arrow with the description
«LOCK» or «FIRM» until it stops. (See the example on
Figure 19).
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Figure 18: Figure 19:
Locking lever in open position. Locking lever in close position.
b. Setting the pre-stress of the fork (SAG)
In order to fully profit from your bike’s potential, the
suspension should be set up for your weight. This is a
technical procedure that can be carried out by your local
retailer if you do not have the necessary knowledge or
material.
This setting is commonly called «SAG», which corresponds
to the compression of the suspension under the weight of
the cyclist. The level of SAG varies according to the type of
fork and the type of usage of the bike.
The SAG is a value expressed as a percentage, and defines
the length of displacement of the stanchions in relation to
the fork or shock body, caused by your body weight when
you are sitting on the bike. Let’s take an example:
My fork has 140 mm of travel (which means the stanchions
are 140mm long). The recommended SAG is 25%. To convert
this SAG value into millimeters you just need to use the
following formula:
SAG [in mm] = SAG [en %] x Travel [in mm]
Which in this example case gives us: SAG [in mm] = 25%
(0.25) x 140 mm = 35 mm
So, my body weight pushes the stanchions into the legs by
35 mm.
The SAG is calibrated by setting the pre-stress of the shock
or the air pressure in the pneumatic cartridge depending on
the type of fork. To set up fork SAG carry out the following
steps:
For Coil spring with oil damping.
- Sit on the bike in a normal position and wear your
usual riding kit (helmet, bag and accessories…). You
can lean against a wall in order to avoid any brusque
movements on the bike.
- Step off your bike gently to avoid a harsh movement
and measure the “SAG”. A SAG that is too weak
indicates that the pre-stress of the spring is too high.
You should therefore turn the adjustment lever
towards the «-». Inversely, a too high level of SAG
indicates that the spring’s pre-stress is too weak, and
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you should therefore turn the adjustment lever
towards «+».
- Repeat these steps until you find the right level.
Hint: If your fork is not equipped with a rubber O-ring that
you can use to see the SAG position, you can place a plastic
zip tie on the fork stanchion which will carry out the same
function.
Other settings can be carried out so you profit as much as
possible from your suspension system. Refer to the
dedicated notice or to your local bike retailer.
For suspension models with Air/Oil cartridge system
Before starting, ensure you have a high pressure pump and
your usual riding gear.
- Place the rubber O-ring against the fork leg.
- Sit on the bike in a normal position and wear your
usual riding kit (helmet, bag and accessories…). You
can lean against a wall in order to avoid any brusque
movements on the bike.
- Step off your bike gently to avoid a harsh movement
and measure the “SAG”. A SAG that is too weak
indicates that there Is too much pressure in your fork.
You should therefore take out air from your
suspension. Inversely, a too high SAG indicates that
there is not enough, you should therefore, add air. To
do this:
- Unscrew the valve cap to access the fork valve that
enables you to adjust the air pressure as in the
following figure:
Figure 20
- Using a high pressure pump, adjust the fork’s air
pressure in order to get the desired SAG as in the
figure above. Be careful to not pass the maximum air
pressure that your fork can handle! This value can be
found In the manufacturer’s notice.
- Sit on the bike as described previously and check the
SAG. Repeat these steps until you find the right level.
Hint: If your fork is not equipped with a rubber O-ring that
you can use to see the SAG position, you can place a plastic
zip tie on the fork stanchion which will carry out the same
function.
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Other settings can be carried out so you profit as much as
possible from your suspension system. Refer to the
dedicated notice or go to your local bike retailer.
c. Cleaning
- Make sure you clean the stanchions after each
usage, with a little soapy water and a soft sponge.
- Then wipe all the surfaces with a soft cloth.
- Carefully inspect all the seals, these guarantee the
correct functioning of your forks and above all their
reliability.
Some of the maintenance of your fork, such as lubrication
and purging should be carried out following the specific
recommendations of the manufacturer (for this you need to
refer to the notice produced by the manufacturer). These
operations should be entrusted to a specialist.
8. BRAKE ADJUSTMENT
⚠WARNING! Please ensure that your brakes are
correctly setup for your region. Do not ride the bike until
you have checked this. To check, hold on the right hand
brake at full lock. Push the bike forward until you can
identify the wheel which is not moving.
⚠WARNING! Do not touch the brake rotor, which has
sharp edges and can cause serious injury. Touching the
brake rotor or brake pads with bare skin can also
transfer natural oils to either component, which can
decrease braking performance. When installing the
front wheel, ensure that you don’t touch the brake rotor
or pads with bare hands.
AUSTRALIA - Right Hand is Font Brake, Left Hand is Rear
Brake
UK - Right Hand is Font Brake, Left Hand is Rear Brake
USA - Left Hand is Front Brake, Right Hand is Rear Brake
FRANCE - Left Hand is Front Brake, Right Hand is Rear Brake
a. Pad Replacement
The brake pads should be replaced every 3 months or
1800kms (whichever comes first). To start, undo the two x
m5 bolts on the brake calliper mount.
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