
8FAQs
Q: Why can't I search for devices when adding cameras?
A: Make sure that the device and the mobile device are in the same LAN.
Q: Why can't my device connect to the network?
A: Please check:
· Is the device connected to the Internet?
· Is the router working properly?
· Is the router's DHCP server open?
Q: Why can't I find the video files?
A: Please check:
· Is the hard drive broken?
· Is the search period valid?
· Whether the system time is correct.
Q: Why the monitor screen cannot display for some channels?
A: Please check whether the camera has been added to NVR.
Q: Why can't I watch the recording by entering the device password?
A: Please confirm whether the correct device password is entered. It is recommended to keep the
password.