Zycoo CooVox-U80 User manual

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Contents
SAFETYNOTICE ......................................................................................................................................7
1.1BRIEFINTRODUCTIONOFCOOVOXSERIES11
1.2MAINFEATURES12
1.3APPLICABLEMODULES13
1.4MECHANICALDESIGN13
1.4.1U100FrontandBackView................................................................................................. 13
1.4.2LEDIndication................................................................................................................... 14
1.6ENVIRONMENTALREQUIREMENTS15
1.7PACKAGECONTENTS15
1.8COMPATIBLEENDPOINTS15
2.1HARDWAREINSTALLATIONS16
2.2CONNECTCOOVOXIPPBXTOYOURLAN17
2.2.1SystemLogin..................................................................................................................... 17
2.2.2ConfigureNetworkProfiles ................................................................................................ 19
2.3USEREXTENSIONS20
2.3.1NewExtensions................................................................................................................. 20
2.3.2OtherExtensionRanges..................................................................................................... 21
2.4IPEXTENSIONREGISTRATION21
2.4.1DesktopIPphones............................................................................................................. 21
2.4.2SoftphoneonWindowsPC ................................................................................................. 22
2.4.3SoftphoneonAndroidphone,iPhoneoriPad....................................................................... 23
2.5PHONEPROVISIONING24
2.5.1PhoneProvisioningbyPnP.................................................................................................. 24
2.5.2PhoneProvisioningbyDHCP .............................................................................................. 26
2.6ANALOGEXTENSIONS26
2.7EXTENSIONSTATUS26
2.8ADVANCEDEXTENSIONCONFIGURATIONS27
2.8.1EditPropertiesofOneExtension......................................................................................... 27
2.8.2SearchExtension ............................................................................................................... 29
2.8.3EditPropertiesofMultipleExtensions ................................................................................. 30
2.8.4Upload/DownloadExtensions ............................................................................................. 31
3IPPBXBASIC ......................................................................................................................................32
3.1TRUNKS32
3.1.1VoIPTrunk ........................................................................................................................ 32
3.1.2FXO.................................................................................................................................. 34
3.2OUTBOUNDROUTES35
3.2.1DialRules ......................................................................................................................... 35
3.2.2DialPlans ......................................................................................................................... 37
3.3INBOUNDCONTROL38
3.3.1InboundDestinations......................................................................................................... 38
3.3.2IVR................................................................................................................................... 39

3.3.3RingGroup ....................................................................................................................... 41
3.3.4CallQueue........................................................................................................................ 42
3.3.5TimeBasedRules .............................................................................................................. 44
3.3.6OfficeClosedTiming.......................................................................................................... 45
3.3.7InboundRoutes.................................................................................................................. 46
4.IPPBXADVANCED .............................................................................................................................49
4.1GLOBALIPPBXADVANCEDSETTINGS49
4.1.1General ............................................................................................................................ 49
4.1.2GlobalAnalogSettings ...................................................................................................... 50
4.1.3GlobalSIPSettings ............................................................................................................ 52
4.1.4GlobalIAXSettings............................................................................................................ 55
4.2VIRTUALFAX56
4.2.1ReceiveFax....................................................................................................................... 56
4.2.2SendFax........................................................................................................................... 57
4.3VOICEMAIL58
4.3.1GeneralVoicemailOptions ................................................................................................. 58
4.3.2PlaybackVoicemailonthephone ....................................................................................... 59
4.3.4VoicemailtoEmail............................................................................................................. 60
4.3.5PlaybackVoicemailfromWebGUI...................................................................................... 62
4.4CONFERENCE63
4.4.1StaticConference .............................................................................................................. 63
4.4.2DynamicConference.......................................................................................................... 64
4.5MUSICSETTINGS65
4.6DISA66
4.7FOLLOWME67
4.8CALLFORWARD68
4.8.1ConfigurefromtheWeb .................................................................................................... 68
4.8.2ConfigurefromthePhone.................................................................................................. 69
4.9CALLTRANSFER70
4.10ONENUMBERSTATIONS71
4.11PAGINGANDINTERCOM72
4.12WEBEXTENSIONS73
4.13PINSETS74
4.14CALLRECORDING75
4.14.1RecordAllCalls................................................................................................................ 75
4.14.2OneTouchRecording ....................................................................................................... 76
4.15SMARTDID76
4.16CALLBACK78
4.17PHONEBOOK79
4.18LDAPSERVER80
4.18.1LDAPServerSettings........................................................................................................ 80
4.18.2SynchronizeContactswithLDAPServer ............................................................................. 80
4.18.3LDAPClientSettings ........................................................................................................ 81

4.19FEATURECODES82
5.NETWORKSETTINGS ........................................................................................................................86
5.1NETWORKBASIC86
5.1.1IPv4Settings..................................................................................................................... 86
5.1.2IPv6Settings..................................................................................................................... 88
5.1.3VLANSettings ................................................................................................................... 88
5.2STATICROUTING89
5.3VPN90
5.3.1L2TPVPN.......................................................................................................................... 90
5.3.2PPTPVPN ......................................................................................................................... 92
5.3.3OpenVPN.......................................................................................................................... 94
5.3.4IPSecVPN......................................................................................................................... 96
5.3.5N2NVPNClient ................................................................................................................. 99
5.4DHCPSERVER99
5.4.1DHCPService .................................................................................................................... 99
5.4.2DHCPClientList............................................................................................................... 100
5.4.3StaticMac ...................................................................................................................... 100
5.5DDNS101
5.6SNMPV2102
5.7TR069103
5.8TROUBLESHOOTING103
5.8.1Ping ............................................................................................................................... 103
5.8.2Traceroute ...................................................................................................................... 104
5.8.3TCPDUMP....................................................................................................................... 105
5.8.4ChannelMonitor ............................................................................................................. 106
6.REPORTS ........................................................................................................................................107
6.1REGISTERSTATUS107
6.1.1SIPUserStatus................................................................................................................ 107
6.1.2IAX2UserStatus ............................................................................................................. 107
6.1.3SIPTrunkStatus ............................................................................................................... 108
6.1.4IAX2TrunkStatus ............................................................................................................ 108
6.2FAXLIST109
6.3RECORDLIST109
6.3.1CallRecording ................................................................................................................. 109
6.3.2Conference ......................................................................................................................110
6.3.3OneTouchRecording ........................................................................................................ 111
6.3.4CallRecordingPlayback .................................................................................................... 111
6.4CALLLOGS112
6.5SYSTEMLOGS112
7.SECURITY .......................................................................................................................................114
7.1FIREWALL114

7.2SERVICE116
7.3FAIL2BAN117
8.SYSTEMADVANCED.........................................................................................................................119
8.1TIMESETTINGS119
8.1.1NTP.................................................................................................................................119
8.1.2ManualTimeSet..............................................................................................................119
8.2MODULESETTINGS120
8.3DATASTORAGE120
8.3.1USBDataStorage............................................................................................................ 121
8.3.2FTPDataStorage ............................................................................................................ 122
8.4MANAGEMENT123
8.4.1AdministratorandOperatorUserManagement................................................................. 123
8.4.2SetSystemVoicePrompts ................................................................................................. 123
8.5BACKUP124
8.5.1TAKEABACKUP124
8.5.2UPLOADBACKUPFILE125
8.6RESET&REBOOT125
8.6.1Reset.............................................................................................................................. 126
8.6.2Reboot ........................................................................................................................... 126
8.7UPGRADE127
8.7.1WebUpgrade.................................................................................................................. 127
8.7.2TFTPUpgrade ................................................................................................................. 127
8.8ADDONS129
8.8.1CooBill............................................................................................................................ 129
8.8.2CooCall........................................................................................................................... 130
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SafetyNotice
PleasereadthefollowingsafetynoticesbeforeinstallingorusingthisIPPBX.Theyarecrucialfor
safeandreliableoperationofthedevice.Failuretofollowtheinstructionscontainedinthis
documentmayresultindamagetoyourPBXandvoidthemanufacturer’swarranty.
1. Pleaseusetheexternalpowersupplywhichisincludedinthepackage.Otherpower
suppliesmaycausedamagetothedevice,affectperformanceorinducenoise.
2. Beforeusingtheexternalpowersupplyinthepackage,pleasecheckyourbuildingpower
voltage.ConnectingtoInaccuratepowervoltagemaycausefireanddamage.
3. Pleasedonotdamagethepowercord.Ifthepowercordorplugisimpaired,donotuseit.
Connectingadamagedpowercordmaycausefireorelectricshock.
4. Ensuretheplug‐socketcombinationisaccessibleevenafterthePBXisinstalled.Inorderto
servicethePBXitwillneedtobedisconnectedfromthepowersource.
5. Donotdrop,knockorshakethedevice.Roughhandlingcanbreakinternalcircuitboards.
6. Donotinstallthedeviceinplaceswherethereisdirectsunlight.Alsodonotplacethe
deviceoncarpetsorcushions.Doingsomaycausethedevicetomalfunctionorcauseafire.
7. Avoidexposingthedevicetohightemperature(above40°C),lowtemperature(below‐10°C)
orhighhumidity.Doingsocouldcausedamageandwillvoidthemanufacturerwarranty.
8. Avoidlettingthedevicecomeincontactwithwateroranyliquidwhichwoulddamagethe
device.
9. Donotattempttoopenthedevice.Non‐experthandlingofthedevicecouldcausedamage
andwillimmediatelyvoidthemanufacturerwarranty.
10. Consultyourauthorizeddealerforassistancewithanyissuesorquestionsyoumayhave.
11. Donotuseharshchemicals,cleaningsolvents,orstrongdetergentstocleanthedevice.
12. Wipethedevicewithasoftcloththathasbeenslightlydampenedinamildsoapandwater
solution.
13. Ifyoususpectyourdevicehasbeenstruckbylightning,donottouchthedevice,powerplug
orphoneline.Callyourauthorizeddealerforassistancetoavoidthepossibilityofelectric
shock.
14. EnsurethePBXisinstalledinawell‐ventilatedroomtoavoidoverheatinganddamagingthe
device.
15. Beforeyouworkonanyequipment,beawareofanyhazardsinvolvedwithelectrical
circuitryandbefamiliarwithstandardpracticesforpreventingaccidentsifyouareinasituation
thatcouldcausebodilyinjury.

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FCCWARNING
ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowingtwo
conditions:(1)thisdevicemaynotcauseharmfulinterference,and(2)thisdevicemustaccept
anyinterferencereceived,includinginterferencethatmaycauseundesiredoperation.
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Theusermanualorinstructionmanualforanintentionalorunintentionalradiatorshall
cautiontheuserthatchangesormodificationsnotexpresslyapprovedbytheparty
responsibleforcompliancecouldvoidtheuser'sauthoritytooperatetheequipment.In
caseswherethemanualisprovidedonlyinaformotherthanpaper,suchasonacomputer
diskorovertheInternet,theinformationrequiredbythissectionmaybeincludedinthe
manualinthatalternativeform,providedtheusercanreasonablybeexpectedtohavethe
capabilitytoaccessinformationinthatform.

ForaClassBdigitaldeviceorperipheral,theinstructionsfurnishedtheusershallincludethe
followingorsimilarstatement,placedinaprominentlocationinthetextofthemanual.

NOTE:ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassB
digitaldevice,pursuanttoPart15oftheFCCRules.Theselimitsaredesignedtoprovide
reasonableprotectionagainstharmfulinterferenceinaresidentialinstallation.
Thisequipmentgenerates,usesandcanradiateradiofrequencyenergyand,ifnotinstalled
andusedinaccordancewiththeinstructions,maycauseharmfulinterferencetoradio
communications.However,thereisnoguaranteethatinterferencewillnotoccurina
particularinstallation.Ifthisequipmentdoescauseharmfulinterferencetoradioor
televisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,theuser
isencouragedtotrytocorrecttheinterferencebyoneormoreofthefollowingmeasures:
‐‐Reorientorrelocatethereceivingantenna.
‐‐Increasetheseparationbetweentheequipmentandreceiver.
‐‐Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiver
isconnected.
‐‐Consultthedealeroranexperiencedradio/TVtechnicianforhelp.



CustomerInformation
1.ThisequipmentcomplieswithPart68oftheFCCrulesandtherequirementsadoptedbythe
ACTA.Onthebottomofthisequipmentisalabelthatcontains,amongotherinformation,a
productidentifierintheformatUS:B1QIS02BU80U100V2.Ifrequested,thisnumbermust
beprovidedtothetelephonecompany.
2.Aplugandjackusedtoconnectthisequipmenttothepremiseswiringandtelephonenetwork
mustcomplywiththeapplicableFCCPart68rulesandrequirementsadoptedbytheACTA.A
complianttelephonecordandmodularplugisprovidedwiththisproduct.Itisdesignedtobe
connectedtoacompatiblemodularjackthatisalsocompliant.Seeinstallationinstructionsfor
details.
3.Ifthisequipment[US:B1QIS02BU80U100V2]causesharmtothetelephonenetwork,the
telephonecompanywillnotifyyouinadvancethattemporarydiscontinuanceofservicemay
berequired.Butifadvancenoticeisn'tpractical,thetelephonecompanywillnotifythe
customerassoonaspossible.Also,youwillbeadvisedofyourrighttofileacomplaintwith
theFCCifyoubelieveitisnecessary.
4.AccordingtotheFCC'selectricalsafetyadvisory,werecommendthatyoumayinstallanACsurge
arresterintheACoutlettowhichthisequipmentisconnected.Telephonecompaniesreportthat
electricalsurges,typicallylightningtransients,areverydestructivetocustomerterminalequipment
connectedtoACpowersourcesandthatthisisamajornationwideproblem.
5. The telephone company may make changes in its facilities, equipment, operations or
procedures that could affect the operation of the equipment. I f this happens t he t elephone
company will provide advance notice in order for you to make necessary modif ications to
maintain uninterrupted service.
6. I f trouble is experienced with this equipment [ US: B1QI S02BU80U100V2] , for repair or
warranty informat ion, Service can be facilitated through our off ice at:
U.S. Agent Company name: GTS
Address: 20806 Crickett Lane Lenexa, Kanasas 66220 USA
Tel: [phone]
Fax: [phone]
If the equipment is causing harm to the telephone network, the telephone company may
request that you disconnect the equipment until the problem is resolved.
7. Please follow instructions for repairing if any (e.g. battery replacement section);
otherwise do
not alt ernate or repair any part s of device except specif ied.
8. Connection to party line service is subject to state tariffs. Contact the state public utility
commission, public service commission or corporation commission for information.

9. I f your home has specially wired alarm equipment connected to the telephone line,
ensure the
installation of this [ I S] does not disable your alarm equipment. I f you have questions about
what will disable alarm equipment, consult your telephone company or a qualif ied installer.
10. I f the telephone company requests information on what equipment is connected to
their lines,
inform them of:
a) The ringer equivalence number [ 0.2B]
b) The USOC jack required [ RJ11&RJ45]
c) Facility I nterface Codes (“FI C” ) * 02LS2, 04DU9-BN, 04DU9-DN, 04DU9-1KN,
04DU9-1SN]
d) Service Order Codes (“SOC”) * 9.0Y]
e) The FCC Registration Number [ US: B1QI S02BU80U100V2]
11. The REN is used to determine the number of devices that may be connected to a
telephone
line. Excessive RENs on a telephone line may result in the devices not ringing in response
to
an incoming call. I n most but not all areas, the sum of RENs should not exceed five (5.0).
To
be certain of the number of devices that may be connected to a line, as determined by the
total
RENs, contact the local telephone company. The REN for this product is part of the product
identif ier that has the format US: B1QIS02BU80U100V2. The digits represented by # # are
the REN without a decimal point. For this product the FCC Registration number is [ US:
B1QIS02BU80U100V2] indicates the REN would be 0.2B
12.I f t his product is equipped w ith a corded or cordless handset, it is hearing aid
compatible.

1 Overview
1.1BriefIntroductionofCooVoxSeries
CooVoxSeriesIPPhoneSystemisthemostinnovativesolutionforVoIPtelecommunicationinthe
SMB(SmallandMedium‐sizedBusiness)market.TheyprovidenotonlytraditionalPBX
functionalitysuchasautomatedattendantandvoicemail,butalsooffermany
advancedtelephonyfeatures,includingremoteextensions,remoteofficeconnection,IVR,call
recording,calldetailrecords(CDR).Allofthesecanservetogreatlyenhancebusinessoperations
atreducedoperationalcost.
CooVoxV2SeriesIPPBXisavailableinfourmodelvariants:U20V2,U50V2,U80andU100.
ThismanualisdedicatedforU80andU100.
U80andU100sharethesamesoftwareandhardwarearchitecture.Thetablebelowshowstheir
differencesofsystemcapacity.

ItemsCooVox‐U80CooVox‐U100
ConcurrentCalls60100
ExtensionUsers200500
1500hrs(.gsm)75000hrs(.gsm)Voicemailand
Recording150hrs(.wav)7500hrs(.wav)

System
Capacity
ConferenceRooms3636
RAM2GBDDR3L4GBDDR3L
Hardware
CapacityStorage16GBEMMC16GBEMMC+500GB
SurveillanceHardDrive
U80andU100ContrastTabl e

SincetheU80andU100sharethesamesoftwareandconfiguration,wehavetakena
CooVox‐U100throughoutthisdocumentasanexampletodemonstratehowbesttoinstall,
manageandusethesystem.


1.2MainFeatures
zBLF(BusyLampField)
zCallerID
zDND(DoNotDisturb)
zWebRTC
zCallDetailRecords(20000records)
zCallCenterQueues(36)/Callback
zCallParking
zCallForward
zCallTransfer
zCallWaiting
zCallRecord
zRingGroupRecord
zCallQueueRecord
zConferenceBridge(36Conferences)
zDISA(DirectInwardSystemAccess)
zPagingandIntercom
zDID/DOD
zSmartDID
zDialbyName
zFlexibleDialPlan
zFeatureCodes
zSIPoverIPv6
zOneNumberStations
zMusicOnHold
zPhonebook/LDAP(5000contacts)
zRingGroup
zSpeedDial
zSkypeforSIP
zSIP/IAXExtensionRegistration
zStatic/DHCP/PPPoENetworkAccess
zSystemBackup
zT.38FaxPass‐through
zUSBExtendedStorage(Scalable)
zVideoCall
zVoicemail
zVirtualFax
zWeb‐basedAdministrationandconfiguration
zExtensionUserPortal
zAudioCodec:G.722/G.711‐Ulaw/G.711‐Alaw/G.726/G.729/GSM/SPEEX
zVideoCodec:H.261/H.263/H.263+/H.264
zVPNServer(L2TP/PPTP/OpenVPN/IPSec,upto20connectionsforVPNclients)
zVPNClient(L2TP/PPTP/OpenVPN/N2N/IPSec)
zDDNS(Dyndns.org/No‐ip.com/zoneedit.com/freedns.afraid.org/www.oray.com/3322.org)
zIPPhoneProvisioning(Akuvox/Cisco/Escene/Fanvil/Grandstream/Htek/YealinkIPPhone)

1.3ApplicableModules
2FXOS
1.4MechanicalDesign
1.4.1U100FrontandBackView

U100FrontView
No.NameSpecification
1LEDIndicatorsIndicatethesystemactivatyandinterfaceconnectionstatus.


U100BackView

No.NameSpecification
1PowerSwitch Switchthepoweronoroff.

2PowerCord100~240VACpower.
3PWRButtonShutdown/TurnontheIPPBXsystemwithpowerconnected.
4WANPort10/100/1000Mbps.
5LANPort10/100/1000Mbps.
6HDMIPortForvideooutput.
7USBPortForUSBkeyboardorUSBstorage(callrecordingonly).
8AudioIn/Out Forexternalpaging.
9ModuleSlots ForZYCOOTelephonyModuleCards.

1.4.2LEDIndication
TheLEDindicatorsonthefrontpanelindicatetheinterfaceconnectionandsystemactivitystatus
oftheCooVox‐U100IPPBX.

IdentificationIndicationStatusSpecification
GreenPowerOn
PWRPowerStates
OffPowerOff
WinkSystemisRunning
SYSSystemStates
OffSystemBootingorFailed
WinkDataTransmitting
WAN/LANWAN/LANInterface
StatesOffNoDataTransmitting
GreenChannelLoadingSucceeded
WinkChannelRinging
FXS
OffChannelLoadingFailed
RedChannelLoadingSucceeded
WinkChannelRinging
1‐4(SLOT1/2)









Slot1andSlot2
States
FXO
OffChannelLoadingFailed
CooVox‐U100LEDIndicationTable



1.6EnvironmentalRequirements
OperatingTemperature:0°C~40°C
StorageTempreture:‐20°C~55°C
Humidity:5~95%Non‐Condensing

1.7PackageContents
CooVoxMainCase1
PowerCable1
EthernetCable1
QuickInstallationGuide1
WarrantyCard1
RackMountEar2
Screws10

1.8CompatibleEndpoints
zAnySIPcompatibleIPPhone(DesktopPhonesandSoftPhonesforWindows,Linux,iOSand
alsoAndroidplatforms).Desktopphoneexamplesinclude:CooFoneSeriesIPPhones
providedbyZYCOO,andalsoCISCO,Grandstream,Yealink,Polycom,Snom,Akuvox,Escene,
Favil,HTeketc.SoftPhoneexamplesinclude3CX,CooCall,Linphone,X‐Lite,Zoiperetc.
zIAXcompatibleendpoints,forexample,CooFoneIPPhonesprovidedbyZYCOOandalso
Zoipersoftphone.
zAnalogPhonesandFaxMachines
zWebExtensions(WebRTC)

2GettingStarted
2.1HardwareInstallations
Before you power on the CooVox-U100 IPPBX, please read the Quick I nstallation Guide
in the packing box. There are some important notices about safety, environment and
hardware installation prerequisites that you should be aware of.
Please refer to the guide and properly install CooVox-U100 in your computer room before
turning it on and conf iguring it. Below shows what the cover of the Quick Installation Guide
looks like.

2.2ConnectCooVoxIPPBXtoyourLAN
2.2.1SystemLogin
CooVox‐U100IPPBXhasbeenpreconfiguredwithastaticIPaddressof192.168.1.100onthe
WANport(192.168.10.100onLANport).IfyournetworkisconfiguredwithadifferentIPrangeto
theCooVoxsystemdefaultaddress,thenyouwillneedtochangetheIPaddresstosomething
moreappropriatebeforeconnectingtoyourlocalLAN.
PleaseconnectyourPCdirectlytotheWANinterfaceoftheIPPBXandchangethenetwork
profileofthePCtoanIPaddressof192.168.1.101andSubnetmaskof255.255.255.0.

NowyoucanaccesstheWebinterfacebyinputtinghttps://192.168.1.100:9999intoyourInternet
browseraddressbarandpressingEnter.
You’llnowbepresentedwithaCertificateErrornoticeasbelow,pleaseclick“Continuetothis
website…”andyouwillbedirectedtotheloginpage.PleaseensureyourIEbrowserversionisat
leastversion9oryoumaynotbeabletoaccessthewebinterface.
Remark:weuseprivatecertificatestosecureourdeviceswhicharenotrecognisedbywebbrowsersandthereforeyouwillreceivea
Certificateerrorfromthebrowser.Pleasedon’tbealarmedbythismessageasourcertificatesprovidesecurehttpsaccesstoCooVox
systemandbyusingprivatecertificateswecanmaintainsecuritywhilereducingoverallcoststoourcustomers.


Loginpageappearsasbelow:

Enterthedefaultusername‘admin’anddefaultpassword‘admin’tologinin.Aftersuccessfullogin,
youwillbenotifiedtochangethedefaultadminpassword.Pleasefollowtheinstructionswithin

thenoticetodothis.WeakpasswordscanmakeyourCooVoxvulnerabletointrusion.Toensure
thedeviceissecure,acomplexadminpasswordisrequiredsothereforepleasesetastrong
passwordthatusesacombinationofletters,numbersandalsospecialcharacters.
Notice:
1.CooVoxSeriesIPPBXWebGUIsupportsthefollowing11languages:
English,Chinese,Arabic,Persian,Portuguese,Italian,French,Spanish,Russian,TurkishandThai.
Youcanselectyournativelanguageorifthisisnotavailablethenthemostfamiliaronetologin.Weare
continuouslyaddingmorelanguagestomeettheneedsofourcustomersfromallaroundtheworld.
2.ExtensionnumbercanbeusedtologintotheCooVoxIPPBXWebGUI,formoredetailspleasechecktheCooVox
V2usermanual(Ext.User).
3.OperatorusercanlogintotheCooVoxIPPBXWebGUItomonitorthesystemstatusandcheckcalllogsand
faxes.Bydefault,operatoruserisdisabledandthereforeifyouwanttouseoperatoruserpleaseenableitfirst.
Pleaserefertochapter8.3.1.
2.2.2ConfigureNetworkProfiles
NavigatetoWebMenuNetworkSettings‐‐>Network‐>IPv4Settings.
CooVoxIPPBXWANinterfacecanbeconfiguredtooperateinStatic,DHCPorPPPoEmode.Inthe
majorityofdeploymentscenario’sitisstandardpracticetoconfiguretheunitinStaticmode.
DHCPandPPPoEwillbedescribedlaterinchapter5.
ToconfigureyourCooVoxsysteminStaticmode,youmustassignanavailablestaticIPaddress
alongwithcorrespondingsubnetmask,gatewayandDNStotheWANinterfaceoftheCooVox
IPPBX.Forexample,youcouldassignanIPaddressof192.168.1.254,SubnetMask:
255.255.255.0,Gateway:192.168.1.1,DNS:8.8.8.8.

Aftermodificationsarecomplete,pleaseclickthe“Save”buttontosavetheconfiguration.You
willnowbepresentedwithadialogboxaskingyoutorebootthesystemtomakethechanges

effective.PleaserebootthesystemandoncecompleteyoucanconnecttheIPPBXtoyourlocal
LANswitch.
2.3Userextensions
NavigatetowebmenuBasic‐>Extensions.
ThispagelistsalluserextensionsonCooVox‐U100IPPBXsystem.Hereyoucanadd/bulkadd,
delete/bulkdeleteuserextensionsandalsoedit/bulkedittheuserextensionproperties.
Bydefault,10extensionnumberswithintherangeof800to809havebeencreatedforyouto
use.

2.3.1NewExtensions
Youcanaddfurtherextensionsonebyonebyclickingthe“NewUser”buttonorbulkadd
extensionsbyclicking“BatchAdd”buttonandcompletingthepopupshownbelow.

zExtensionStart/ExtensionEnd:Thesetwofieldsdefinethenewextensionrangetobe
generated.
zDialPlan:Selectadialplanforthenewextensions.
zPassword:Asecurerandompasswordconsistingofnumbers,lettersandspecialcharactersis
recommendedandcanbeselectedbyselectingthe“Random”checkbox.Alternatively,you

canspecifythesamepasswordforallnewextensions.Ifyouchoosethisoptionthenplease
ensureasecurepasswordisset.
2.3.2OtherExtensionRanges
WehavelimitedtheuserextensionnumberrangeintheCooVoxIPPBXtobebetween800and899.
Ifyourequiremoreextensionsoryouwantextensionsinothernumberrangesthenyouneedto
changetheextensionrangebeforeaddnewextensions.
PleasenavigatetowebmenuAdvanced‐>Options‐>General.
Inthe“ExtensionPreferences”sectionyoucanchangetheuserextensionrange.

Intheaboveexample,theuserextensionrangehasbeenchangedtobebetween100to599.If
yougobacktotheextensionpagenowyou’llbeabletoaddnewextensionswithinthisrange.
2.4IPExtensionRegistration
2.4.1DesktopIPphones
ThefollowingexampledetailshowtoregisteraZycooCooFoneIPphoneonyourCooVoxIPPBX
system.
Step1:
Pressthesoftkey“Status”beneaththephonescreen,hereyoucanseetheIPAddressoftheIP
phone.
Step2:
OpentheIPphonewebinterfacebyenteringthephoneIPaddressintothewebbrowseraddress
bar.
Step3:
Defaultlogincredentialsareusernameadminandpasswordadmin.
Step4:
Aftersuccessfullogin,navigatetothephonewebmenuVoIP‐>SIP,andregisteranextension
numberasintheexamplebelow.