Epygi Quadro2x User manual

Quadro 2x Manual III: Extension User's Guide
Quadro2x, Quadro2xi; SW Version 3.0.x
Edition 1 SW Release 3.0.33 and higher, December 2005

Quadro 2x Manual III: Extension User's Guide
Quadro2x, Quadro2xi; SW Version 3.0.x
Table of Contents
Manual I: see Installation Guide
Step-by-step guide to install and configure Quadro basically.
Manual II: see Administrator's Guide
Describes detailed the menus available for administrators only and includes all system default values at a glance.
Manual III: Extension User's Guide
About this Extension User's Guide .............................................................................................................. 4
Extension Users Welcome Page.................................................................................................................. 5
Quadro’s Feature Codes............................................................................................................................ 6
Establishing a call ....................................................................................................................................................... 6
Using Quadro’s PBX Services........................................................................................................................................ 6
Voice Mail Services...................................................................................................................................................... 7
Voice Mailbox ............................................................................................................................................................. 7
Review System Messages ......................................................................................................................................... 8
Voice Mail Services for Incoming Calls........................................................................................................................ 8
Administrator Login..................................................................................................................................................... 9
Quadro’s Auto Attendant Services .............................................................................................................. 9
Call Codes Available in Auto Attendant..........................................................................................................................11
Quadro’s Graphical Interface ................................................................................................................... 12
Extension User’s Main Page.........................................................................................................................................12
Recurrent Buttons......................................................................................................................................................12
Recurrent Functional Buttons.......................................................................................................................................13
Entering a SIP Addresses correctly...............................................................................................................................13
Extension User's Menus .......................................................................................................................... 14
Voice Mail .................................................................................................................................................................14
Voice Mailbox.........................................................................................................................................................14
Voice Mail Settings .................................................................................................................................................16
Group List .............................................................................................................................................................18
Your Extension ..........................................................................................................................................................20
Call Statistics.........................................................................................................................................................20
Speed Calling.........................................................................................................................................................21
Account Settings ....................................................................................................................................................22
Call Handling.............................................................................................................................................................24
Supplementary Services..........................................................................................................................................24
Hiding Caller Information .....................................................................................................................................26
Incoming Call Blocking.........................................................................................................................................26
Outgoing Call Blocking.........................................................................................................................................27
Distinctive Ringing ..............................................................................................................................................27
Many Extensions Ringing......................................................................................................................................28
Unconditional Call Forwarding...............................................................................................................................29
Busy Call Forwarding...........................................................................................................................................29
No Answer Call Forwarding...................................................................................................................................30
Autoredial..............................................................................................................................................................31
Call Waiting ...........................................................................................................................................................31
Hold Music.............................................................................................................................................................31
Do Not Disturb .......................................................................................................................................................32
Hot Line Settings....................................................................................................................................................32
System Settings ........................................................................................................................................................33
Logout......................................................................................................................................................................33
Appendix: Glossary................................................................................................................................34

Quadro 2x Manual III: Extension User's Guide About this Extension User's Guide
Quadro2x, Quadro2xi; SW Version 3.0.x 4
About this Extension User's Guide
The Quadro Manual is divided into three parts:
•Manual I: Installation Guide
gives step-by-step instructions to provision the Quadro and configure the phone extensions with the Epygi SIP Server. After successfully
configuring the Quadro, a user will be able to make SIP phone calls to remote Quadro devices, make local calls to the PSTN and access the
Internet from devices connected to the LAN.
•Manual II: Administrator's Guide explains all Quadro management menus available for administrators only and includes a list of all Syste
Default Values. m
•Manual III: Extension User's Guide explains all Quadro management menus available for extension users. A list of all call codes can be
found there, too.
This guide contains many example screen illustrations. Since Quadro devices offer a wide variety of features and functionality, he example screens
shown may not appear exactly the same for your particular Quadro as they appear in this manual. The example screens are for illustrative and
ry purposes, and should not be construed to represent your own unique environment.
explanato
Quadro’s Feature Codes lists all call codes available for extension users
Quadro’s Auto Attendant Services explains the operating mode of Quadro's auto attendant and lists the call codes that may be used to enter the
auto attendant
Quadro’s Graphical Interface introduces to the Quadro's graphical user interface and explains all recurrent buttons.
Extension User’s Main Page explains the input options available for extension users (and administrators, of course) that may be selected from
the extension user's main page Extension Settings.
Appendix: Glossary explains some technical terms.

Quadro 2x Manual III: Extension User's Guide Extension User’s Welcome Page
Quadro2x, Quadro2xi; SW Version 3.0.x 5
Extension Users Welcome Page
Your System Administrator may have sent you such a welcome page where you can find all needed individual information to deal with Quadro as an
extension user. If not, you may perhaps print this page enter the needed information manually to use it as a memory aid.
WELCOME
You are using a Quadro IP PBX made by Epygi Technologies, Ltd. This product
incorporates SIPVoice™ Digital Signal Processing technology to send crystal clear voice
around the globe without associated fees for long distance. But, you will soon learn, it
does much more. Your Quadro IP PBX, The Global Phone Network in a Box,
operates in much the same way as systems with which you are already familiar: a
telephone, a PBX, voice mail, a phone book, et cetera. Beyond that the Quadro IP
PBX provides capabilities you never believed were accessible in a customer premise
telephony product. Soon you will experience the freedom and power of the Quadro IP
PBX, The Global Phone Network in a Box.
To get started the following information is helpful.
PHONES
Your extension number is <extension number> and your password is <password> (optional).
Remember to type the Auto Attendant number when you pick up your phone receiver to find the
WELCOME spot. *0 will take you directly to voice mail for your extension. *74 will confirm your extension
number.
LOCAL PHONE LINES
Quadro2x and Quadro2xi offer one external phone line: <local phone line>
IP
To reach your Quadro IP PBX from a network connection inside your office, home or place of utilization,
connect a Web browser to <IP address> (172.30.0.1 is the default IP address).
The email address of your Quadro IP PBX System Administrator is <email address>
His phone numbers are <phone numbers>
SIP
Your SIP number (an Internet phone number) is <SIP number>@sip.epygi.com.
This is a number you can give people to reach you.
The SIP number to reach the Auto Attendant of your local Quadro is <SIP number>@sip.epygi.com.
Your SIP group link to provide you a phone directory of numbers to call is:
http://www.epygi.com/sip/grp_view.php?viewgrp=<groupname>
The email address of your SIP System Administrator is <email address>
His phone numbers are <phone numbers>

Quadro 2x Manual III: Extension User's Guide Quadro's Auto Attendant Services
Quadro2x, Quadro2xi; SW Version 3.0.x 6
Quadro’s Feature Codes
This chapter describes how Quadro’s feature codes allow the user to navigate through Quadro’s services with the help of a phone handset. These
services are Establishing a Call, PBX Services and Voice Mail Services.
Establishing a call
To make a call, dial the Routing Number.
Routing Numbers and available routs to, from and through Quadro are listed in the Local Routing Table, which is configured and managed by
Quadro’s Administrator. To get information about dialing rules, please turn to administrator.
Please Note: You may accelerate establishing a connection by a pound (#) sign dialed at the end of the number.
Using Quadro’s PBX Services
PBX Services accessible at the dial tone, characterized by beginning with the key :
Entering the voice mail services
(see further key codes below) a
Redialing automatically
If you hang up afterwards, your phone will start ringing as soon as the last called destination is reached.
If you keep the handset lifted, the connection will be established as soon as the called party answers.
A specific beep sound will be heard during the whole auto-redialing period (specified on the Autoredial page). Another beep sound will
be heard if no auto redialing is possible.
Please Note: Service is functional for SIP and PBX calls only. For PSTN calls, feature works as a single redial (with no multiple attempts
to reach the called destination).
b
Calling back the last caller
If calling back is not possible, you will hear the message “The dialed number doesn’t exist” c
Enabling/disabling the Do Not Disturb service turns off/on your phone bell for the time period indicated on the Quadro management
page Do Not Disturb Settings. hc
Blocking the last caller
The last caller/called party will be blocked and added to the table on the management page Outgoing Call Blocking, where you may
unblock it later. This service is available for 10 seconds after the call has been terminated.
Attention: Blocking the caller with anonymous caller ID (like anonymous@anonymous or similar) will lead to blocking all callers with
unknown caller address.
hd
Getting the line information
You will hear your line, extension and SIP number. he
Enabling/disabling the Forwarding service according to the Unconditional Call Forwarding settings for All Callers entered into the
page Unconditional Call Forwarding Settings.
If no unconditional forwarding is configured for All Callers, the system will prevent from activating the forwarding service and a voice
message will ask to configure the forwarding settings at first.
e
PBX services accessible during the call (for phones connected to the FXS lines), characterized by starting with the key :
Keeping a call on hold
ais used to hold the active connection, in order to place or receive a second call. Holding the first call, the user is able to place
a call to the third party, in particular cases for conferencing (3 way calling) or call transferring purposes. To be able to receive a second
call while being in call, call waiting service should be enabled on the management page Call Waiting settings. When a second call
comes in, the beep sound indication is heard in the active call.
a
Transferring a call without consultation
Press to hold the call partner and to get the dial tone (within approximately 1 second). Enter the phone number of the
destination phone where the call ought to be transferred to. Hang up on the ring tones. The call partner on hold will be transferred to
the specified destination.
Transferring a call with consultation
Press to hold the call partner and to get the dial tone (within approximately 1 second). Enter the phone number of the
destination phone where the call ought to be transferred to. Talk to the called party and then hang up. The call partner on hold will be
connected to the called party.

Quadro 2x Manual III: Extension User's Guide Quadro's Auto Attendant Services
Quadro2x, Quadro2xi; SW Version 3.0.x 7
Joining active lines to start a conference call
Hold the first call ( a), make the second call (or receive a new one) and press dto join both active lines together for the
conference call. To terminate the conference call with the first or second party, use correspondingly bor ckey
combinations.
Attention: Pressing and waiting for 5 seconds will be taken as a call switch and will connect you back to the held party instead of
initiating the call conference.
d
Call Park
Dial fto park the call (system will play the SIP username of the first available extension configured for the call parking). Go to
the other location and call the extension that initiated the call park to pick up the parked call.
Either PBX or IP calls are allowed, for PBX calls extension number should be dialed, for IP calls - SIP address played by the Quadro
when activating the Call Park service. System will ask for the authentication and, if successfully passed, will resume the parked call.
To use the Call Park feature, the call parking service should be enabled for one or more extensions on the Quadro.
Attention: The Call Parking is valid within 15 minutes, during which hold music (if configured) will be played to the parked destination
party. When the Call Park timeout expires, the short ring notification will be sent to the phone initiating the call parking, and if nobody
picks up the parked call, or if the phone is off hook, the parked destination party will be automatically disconnected.
f
Voice Mail Services
The Voice Mail Services are divided into two main parts
(Voice Mailbox and Review System Messages). Each of
these parts has a hierarchy itself that is described below.
aEnter Voice Mail Services
a
Exit
Voice Mail Services
b
Go to the top of the
Voice Mail Services Tree
c
Go one level up in the
Voice Mail Services Tree
Voice Mailbox
After entering the voice mail services (using the keys a)
use key bto enter the Voice Mailbox menu. The following
key combinations are available to navigate within the new
messages:
aEnter Voice Mail Services
bVoice Mailbox Menu
b
Send a Message or
Leave a Reminder
c
Play First Message d Get Date/Time Info
e
Play Previous Message f Play Current Message g Play Next Message
h
i
Play Last Message j Delete Current Message
a
Reply or Forward a
Message r
Voice Mailbox menu has the following sub-hierarchy in Reply or Forward a Message and the Send a Message or Leave a Reminder menu
options:
a
Reply or Forward a Message
a
Call Back immediately b Reply by Voice Mail c Forward a Message
Dial bto mark the message as Urgent, or press
pound to assign the Normal priority. Dial
Destination Number
r
Record a Message Dial additional
Destination Number
r
Record a Message r
Record a Message
Dial bto mark the message as Urgent, or press
pound to assign the Normal priority.

Quadro 2x Manual III: Extension User's Guide Quadro's Auto Attendant Services
Quadro2x, Quadro2xi; SW Version 3.0.x 8
b
Send a Message or Leave a Reminder
Dial
Destination Number r
Leave a reminder
Dial additional Destination Number Dial bto mark the message as Urgent, or press
pound to assign the Normal priority.
r
Record a Message r
Record a Message
Dial bto mark the message as Urgent, or press pound to assign the Normal priority.
Please Note: The service is restricted regarding sending a message to the PSTN destinations.
Review System Messages
Use the digit dto enter the area where the personal system messages can be modified. A voice notification will play the list of available system
messages that may be modified so the user can select the desired system message by the corresponding buttons:
aEnter Voice Mail Services
dReview System Messages
b
Greeting Message c
End of Greeting
Message
d
Incoming Blocking
Message
e
Outgoing Blocking
Message g
Out of Office Message
b
Listen to Current
Greeting Message b
Listen to Current
End of Greeting
Message
b
Listen to Current
Incoming Blocking
Message
b
Listen to Current
Outgoing Blocking
Message
b
Listen to Current
Out of Office Message
c
Record a New
Greeting Message c
Record a New
End of Greeting
Message
c
Record a New
Incoming Blocking
Message
c
Record a New
Outgoing Blocking
Message
c
Record a New
Out of Office Message
d
Restore Default
Greeting Message d
Restore Default
End of Greeting
Message
d
Restore Default
Incoming Blocking
Message
d
Restore Default
Outgoing Blocking
Message
d
Restore Default
Out of Office Message
r
Stop Recording or
Playback
Greeting Message
r
Stop Recording or
Playback
End of Greeting
Message
r
Stop Recording or
Playback
Incoming Blocking
Message
r
Stop Recording or
Playback
Outgoing Blocking
Message
r
Stop Recording or Playback
Out of Office Message
Voice Mail Services for Incoming Calls
Calling to the extension’s Voice Mailbox
a
(during the greeting message)
Calling to the Zero Out destination
r
Skip the greeting message and start Voice
Mail recording

Quadro 2x Manual III: Extension User's Guide Quadro's Auto Attendant Services
Quadro2x, Quadro2xi; SW Version 3.0.x 9
Administrator Login
At the moment, the administrator login allows only the modification of the auto attendant (AA) greetings:
After dialing hf, use key bto enter the
auto attendant regular greeting menu and use
key cto enter the auto attendant routing
greeting menu. The key combinations beside are
available to modify the auto attendant greetings.
hf Administrator’s Login
b
Auto Attendant Regular Greeting c Auto Attendant Routing Greeting
Dial Auto Attendant Extension Number
(this dialing is required when multiple
Attendant extensions exist on the Quadro,
otherwise dialing is skipped)
b
Listen to Current
AA Regular Greeting
b
Listen to Current
AA Routing Greeting
c
Record a New
AA Regular Greeting
c
Record a New
AA Routing Greeting
d
Restore Default
AA Regular Greeting
d
Restore Default
AA Routing Greeting
r
Stop Recording or Playback
Quadro’s Auto Attendant Services
Quadro’s Auto Attendant is addressed to provide remote access to the Quadro voice connectivity services. Specifically it supports remote
connection to Quadro extensions, their mailboxes and making pass-through calls to other destinations. Remote access to the Quadro auto attendant
is possible through IP and PSTN calls.
Quadro’s Auto Attendant can be accessed locally, remotely from the IP network (by dialing Auto Attendant’s SIP address) and from the PSTN
network (by dialing Quadro’s PSTN number) if the calls addressed to the Quadro’s PSTN number are routed to the Auto Attendant.
Attention: If the Auto Attendant authentication attempts have been failed for the five times, Quadro’s Auto Attendant will become unavailable for the
next 5 minutes.
The automated attendant services are divided into four feature groups: Connection Service is supported by the voice messages help which helps
caller to navigate within area using the handset buttons. Remote Enquiry, Call Relay, Remote Configuration Services and Call Back Services
are available using the appropriate call code, but are not supported by voice messages. Thus, they are hidden for external callers.
Connection Service provides access to all extensions of the Quadro
device without restrictions: All Quadro extensions may call each other
dialing the extension number. And all external callers (using PSTN or IP
calling) can reach every Quadro extension dialing Quadro’s phone number
and using the Auto Attendant’s voice menu to be connected to the desired
extension by entering the extension number.
Remote Enquiry allows accessing the mailboxes of Quadro’s extensions
(both, active or inactive) in order for example to check the voice messages
left for an absent user. The mailbox may be protected by a user password
(optional, set by the system administrator or user).
So you may remotely access your mailbox dialing Quadro’s phone number
and using the Auto Attendant’s voice menu (key *0 for Voice Mail) and
entering your password (if any). To navigate within the your voice mails
use the Voice Mailbox service call codes, for example dial 8 to hear the
last message of your mailbox).

Quadro 2x Manual III: Extension User's Guide Quadro's Auto Attendant Services
Quadro2x, Quadro2xi; SW Version 3.0.x 10
Call Relay
As the Quadro Auto Attendant is registered at Epygi’s SIP server by
default, it may be used as a kind of private switching center, if the Auto
Attendant is routed to the particular telephone line (FXO, ISDN or
E1/T1) as a “default user”. Then it allows e.g. establishing cost-saving
long-distance calls: Via PSTN to the Quadro Auto Attendant (e.g. USA
headquarters), via IP to the remote Quadro Auto Attendant (e.g. Office
Asia) and via PSTN to the desired destination (see call codes below).
Access to Call Relay needs authorization.
Remote Configuration Menu
This menu allows extension owners to remotely enable/disable the
Unconditional Call Forwarding Service for all callers on the
corresponding extension. The menu requires extension authorization.
Call Back
With the Call Back service the PSTN callers can save the call charge
when calling to/through the Quadro. The Quadro gives a possibility to
create a list of those trusted PSTN callers that are allowed to make free
of charge calls to Quadro's Auto Attendant or through its Call Relay
menu to the third party IP or PSTN destination. Two types of Call Back
are available on the Quadro: Instant Call Back and Roaming Call
Back.
Instant Call Back
For Instant Call Back service a list of trusted PSTN callers must be pre-configured in the Authorized Phones Database on the Quadro. The Call
Back service should be enabled and a valid callback PSTN destination should be specified for the corresponding PSTN caller.
To use Instant Call Back, a PSTN caller registered in the Authorized Phones Database should simply call to the Quadro's PSTN number (that should
be previously routed to the Auto Attendant or Routing Manager from the FXO Settings page) from the global PSTN network, let the call ring twice
and then hang up. Call Back will get instantly activated, i.e. Quadro will call back to the defined Call Back destination and by answering the incoming
call the PSTN party will be automatically connected either to the Auto Attendant or Routing Manager depending on the configuration of the
corresponding FXO line on the Quadro.
Roaming Call Back
The Roaming Call Back allows to configure the call back by callers registered in Authorized Phones Database on the Quadro when calling from a
PSTN number. Roaming Call Back contains Permanent Call Back mode accessible from the Quadro's Auto Attendant.
Permanent Call Back service offers a convenience of registering new trusted PSTN Callers and to edit the Call Back destination of an existing
PSTN Caller in the Authorized Phones Database. By calling Quadro's PSTN number (that is previously routed to the Auto Attendant) the caller
enters the Quadro's Auto Attendant and by the Permanent Call Back menu he is able to register himself (or anyone else) as a trusted PSTN caller
that is allowed to place free of charge calls to Quadro or through its Call Relay menu to a third party IP or PSTN destination as well as to modify the
Call Back destination of an already registered Caller in the Authorized Phones Database.
Entering the Permanent Call Back menu, the system will ask to login by dialing an existing extension number and an appropriate password. The
PSTN caller's address confirmation will be required, or, if not detected automatically, it should be defined manually. In particular cases when caller is
configuring the Permanent Call Back service for him (or for anyone else) calling from the other number, other caller number should be defined here,
so next time calling from that number, the Instant Call Back service will get automatically activated. The Call Back destination, where Quadro should
call to, will be requested afterwards. It can be the same as the caller's address or can be different. When the system accepts the call back settings,
the corresponding entry will be logged to the Authorized Phones Database.
The PSTN caller will be disconnected from the Quadro's Auto Attendant and the defined Call Back destination will receive a call from the Quadro
within the next 45 seconds if the detected PSTN caller address corresponds to the one applied by the caller (and if FXO line is available on the
Quadro, network connectivity is fine and destination is reachable). If the caller address is not detected at all (due to system configuration problems or
CO peculiarity), the system will send a call back to the specified callback destination only if the call arrives from an address logged in the Authorized
Phones Database. Answering the incoming call, the PSTN caller will be connected to the Quadro's Auto Attendant.
Being registered in the Authorized Phones Database once (by means of Permanent Call Back service or from the Quadro's Web Management), the
PSTN caller is able to use the Instant Call Back service, i.e., next time when calling from the same PSTN number to the Quadro and hanging up after
the second ring, the system will call the defined Call Back destination since the number is already registered in the Authorized Phones Database on
the Quadro.

Quadro 2x Manual III: Extension User's Guide Quadro's Auto Attendant Services
Quadro2x, Quadro2xi; SW Version 3.0.x 11
Call Codes Available in Auto Attendant
For external IP calls addressed to the Auto Attendant or incoming calls from mainline routed to the Auto Attendant or local by dialing the 2-digit
attendant extension, following key combinations are available to access and manipulate within Auto Attendant services:
Incoming call to Auto Attendant Services or dial locally Keys
Extensions Menu - establishing a connection to an extension on the called Quadro -
(already in)
Remote Enquiry - establishing a connection to the mailbox of an extension on the called Quadro a
Call Relay Menu - mainly for external calls (IP/FXO or IP/ISDN), local calls are allowed, too.
Service allows to avoid hanging up and redo the entire dialing, if Quadro detects an error in the dialed number or the
user decides to cancel the call and start a new one: Entering the combination  the call will be interrupted and the
user will get an invitation to make a new one. This is applicable during dialing, after the ring tone has started, and after
the call has been established.
Attention: This feature is available when accessing the auto attendant from the PSTN line for IP or local calls and if
calling to PSTN through the Auto Attendant. It is not available, if you have to go from the first auto attendant to a
second one to reach the called party.
c
“” digit combination is
applicable:
•During the dialing,
•After ring tones start,
•After call establishment.
Under the following restrictions:
•This feature can be used when accessing the AA from the PSTN line to
make IP or local calls
•This feature can be used when calling to PSTN through the AA
•This feature is not available on the second Quadro Auto Attendant (calling
from one Auto Attendant to another)
Remote Configuration Menu – allows remote enabling/disabling of Unconditional Call Forwarding service for All
Callers on the extension. e
Permanent Call Back – registers the PSTN caller to the Authorized Phones Database and initiates an instant call
back from the Quadro’s Auto Attendant to the PSTN caller. g
Quits the Auto Attendant and starts a dial tone e

Quadro 2x Manual III: Extension User's Guide Quadro's Graphical Interface
Quadro’s Graphical Interface
Quadro configuration management may be accessed on two different levels: for users (extensions) and administrators. If you are an extension user,
log in with the extension number and the password (if any) you got from your system administrator.
The Quadro management offers two themes changing the pages’
look-and-feel that may be selected on this login page: Plain or
Dynamo. Plain is a very simple theme that shows the menus in a
hierarchic structure. Dynamo is the default theme and was created
to get a fast and easy user interface. Fig.3- Quadro Extension User’s page
Extension User’s Main Page
As a result of logging in as an extension user the page Extension Settings is displayed with the System Settings table as a startup. Here you may
access the following settings, operate and perform actions that are private for each user:
Voice Mail
•Voice Mailbox
•Voice Mail Settings
•Group List
Your Extension
•Call Statistics
•Speed Calling
•Account Settings
Call Handling
•Supplementary Services
•Autoredial
•Call Waiting
•Hold Music
•Do Not Disturb
•Hot Line Settings
Logout
Fig. III-1: Quadro Extension User’s page
Recurrent Buttons
Button Description Button Description
This button leads back to the previous
page of a fixed sequence of pages (used
mainly in wizards).
This button leads back to the page you have
been on before.
This button leads onward to the next page
of a fixed sequence of pages (used mainly
in wizards).
This button confirms an operation you started
before.
This button discards the latest, not yet
confirmed entries. This button confirms an operation you chose
before.
This is the last button of a fixed sequence
of pages that completes and saves the
entries of the whole sequence. This button discards an operation you chose
before.
This button opens the help page
belonging to the currently active Quadro
management page. This button saves the settings modified on the
currently active management page.
Quadro2x, Quadro2xi; SW Version 3.0.x 12

Quadro 2x Manual III: Extension User's Guide Quadro's Graphical Interface
This button opens a window where the last
inserted IP addresses are listed. It is a
kind of clipboard that helps the user to
make quick selection of an IP address in
case it has been already used in the past,
thus to avoid typing it again. The clipboard
can hold up to 10 IP addresses, a new IP
address will replace the oldest one from
the list.
This button opens a window where the last
inserted SIP addresses are listed. It is a kind of
clipboard that helps the user to make quick
selection of a SIP address in case it has been
already used in the past, thus to avoid typing it
again. The clipboard can hold up to 10 SIP
addresses, a new SIP address will replace the
oldest one from the list.
Recurrent Functional Buttons
In connection with tables, the following buttons - among others - usually occur:
Functional Button Description
Add Allows adding a new record to the displayed table. A new page will be displayed to enter any new settings.
Edit Allows modifying the settings of the record selected by its checkbox. Normally only one record may be selected. A new
page will be displayed to enter the modified settings.
Delete Deletes the selected entry(s) of a table. A warning message will demand a confirmation before deleting an existing entry.
Select All Selects all table entry(s)for example for further deletion.
Inverse Selection Inverses an existing selection of table entry(s). If no entries are selected, clicking the button will select all records.
Refresh in... May occur in the upper right corner of a page. It displays the number of seconds remaining until the next refresh of the page
and it may be used to reload the page manually.
Most of the tables offer the option to sort the entries in ascending or descending order by clicking the headings of the columns. A small arrow beside
the column heading will show the direction of sorting - upward or downward. The entries of the table can be selected by the assigned checkboxes -
one at a time, for the most part - in order to edit or delete them.
Entering a SIP Addresses correctly
Calls over IP are implemented based on Session Initiating Protocol (SIP) on the Quadro. When making a call to a destination that is somewhere on
the Internet, SIP address must be given.
SIP addresses have to be specified in one of the following formats:
“display name” <username@ipaddress:port>
“display name” <username@ipaddress>
username@ipaddress:port
username@ipaddress
username
The display name and the port number are optional parameters in the
SIP address. If a port is not specified, 5060 will be set up as the default
one. The range of valid ports is between 1024 and 65536.
A flexible structure of wildcards is allowed. In comparison with a
wildcard, the “?” character stands for only one unknown digit and the “*”
character stands for any number of any digits.
Particularly the following combinations can be used for your
convenience:
•*@ipaddress - any user from the specified SIP server
•username@* - a specified user from any SIP server
•*@* - any user from any SIP server
Please Note: Wildcards are available for caller addresses only. No
wildcard characters are allowed for called party addresses. Exceptions
are addresses in Supplementary Addresses table which are used by
Outgoing Call Blocking and Hiding Caller Information Settings
services. To use “*” and “?” themselves (as non wildcard characters),
use “\*” and “\?” correspondingly.
Quadro2x, Quadro2xi; SW Version 3.0.x 13

Quadro 2x Manual III: Extension User's Guide Extension User's Menus
Quadro2x, Quadro2xi; SW Version 3.0.x 14
Extension User's Menus
Voice Mail
Fig. III-1 Voice Mail menu in Dynamo Theme
Fig. III-2 Voice Mail menu in Plain Theme
The Voice Mail Service provides a possibility to leave brief voice messages on the mailbox of an unavailable or busy Quadro extension. The caller
hears a greeting message (configurable by the extension user) and a signal initiating the Voice Mail recording. The maximum duration of the voice
message as well as the Voice Mail system activation timeout may be configured by the extension user (see chapter Voice Mail Services).
Received voice messages are stored in the Voice Mailbox and can be accessed (by akey combination from the phone handset and via Quadro
management) to be played, marked (from GUI only), deleted, replied to (from handset only) or forwarded by the user. Messages with FAX attached
will be displayed in the special way in the Voice Mailbox on web management access and will be indicated by a special voice signal when accessing
the message from the handset. The Incoming FAX message can be viewed and downloaded to the PC from the Voice Mailbox at Web management
access as a *.tif picture file.
Quadro’s Voice Mail service also allows reviewing some system messages used for the telephony services functionality. The voice mail greeting, end
of greeting (an optional second greeting message), incoming and outgoing blocking messages and out of office greeting can be played, recorded
and restored. Greeting messages are played to the caller announcing that the called extension is unavailable and asking to leave a voice mail.
Blocking messages are played whenever receiving or making incoming/outgoing calls from/to the restricted destination. Out of office greeting is
played instead of the main greeting message, when out of office option is selected on the extension.
Voice Mailbox
Quadro gives caller a possibility to leave voice messages when called extension is busy or unavailable. A voice mail greeting message and a voice
signal indicating voice mail recording initiation are played to the caller.
All voice mail functionality settings, such as enabling the greeting message, adjusting the maximal voice mail duration, voice mail system activation
timeout, etc, are configurable by the user through extension’s Voice Mail Services.
Received voice mails are stored and are accessible in the extension’s Voice Mailbox. Quadro supports two ways of accessing the extension’s Voice
Mailbox: through phone handset and through Quadro Web Management. In both of these ways user is free to manipulate with voice mails located in
the Voice Mailbox: playing, deleting, forwarding them etc.
When accessing the Voice Mailbox through the phone handset, additional possibilities to manipulate with user defined system messages are
provided. User can define his own Voice Mail Greeting, End of Greeting (an optional second greeting message), Incoming and Outgoing Blocking
messages as well as the User’s recorded name. Each of these system messages can be played, recorded and restored. Voice Mail Greeting
messages are played to the callers announcing that the called extension is unavailable and asking to leave a voice mail. Blocking messages are
played to the caller when getting or making incoming/outgoing calls from/to the restricted destination.
Instructions on accessing and navigating within the voice messages and Voice Mailbox Services via phone handset are described in the Feature
Codes.
Please Note: Playing a newly received voice mails (via handset or with the use of the Play button in this page) will bereave the “New” state of the
voice mail.

Quadro 2x Manual III: Extension User's Guide Extension User's Menus
Quadro2x, Quadro2xi; SW Version 3.0.x 15
The Voice Mailbox can hold New (not yet played) and Old
(already played) voice mails. Status column in the Voice Mailbox
table indicates the current state of the voice mails. All new mails in
the table are displayed in the bold style. Playing a voice mail
cancels both the New status and the bold style.
Voice mails may be selected to be played, deleted, marked as
important or book-marked, etc. Additionally they can be forwarded
to desired email addresses.
Fig. 3-3 Extension Voice Mailbox
VM free space provides information on the number of minutes/seconds of free voice mailbox space.
The following functional buttons and fields are available:
Check Mail refreshes the mailbox and updates the number of newly arrived mails (if any).
New Mails shows the number of newly arrived mails since the user's last access to the voice mailbox.
All Mails shows the number of all mails existing in the mailbox.
The Voice Mailbox tables display all voice mails in the mailbox:
Status - indicates whether the voice mail is New and not yet played. New mails are displayed in bold style.
!- indicates whether message has an urgent priority or not.
BM - shows marked records (bookmark). The fields can include some indications (image signs) depending on the type of being marked.
Caller - address of the caller who left the voice mail.
Date & Time - voice mail receipt date and time.
Message – indicates voice mail duration (in minutes/seconds) and a speaker sign used to play (using any available media player supported by
your Operation System) the received voice mail or to download the audio file to the PC.
FAX – indicates whether FAX message is attached to the voice mail, and if so, displays the size of the FAX message (in KBs) and an icon used to
view the incoming FAX message or download the graphical file to PC.
The column headings of the voice mail tables are created as a link. By clicking on the column heading the table will be sorted by the selected
column. Upon sorting (ascending, descending) arrows will be displayed close to the column heading.
Each row in the Voice Mailbox tables can be selected by a checkbox for editing, deleting or marking. Altogether the following functional buttons serve
to modify the table entries:
Forward link allows forwarding the selected voice mail to one or more email addresses with some enclosed message in the email body. Link refers
to the page where email addresses should be defined (use a space or a comma to separate the mailing addresses in the text field), email subject
and some message can be inserted. Voice mails will get automatically converted to the G.711 codec before being attached to the email. Voice Mail
forwarding feature is active only when Mail Service is enabled otherwise “Mail Service is disabled” error appears.
Mark submits the values chosen out of the drop down list aside (Important or Bookmark) to the selected records.
Delete removes the selected voice mail record(s).
Select All checks all existing entries in the table.
Inverse Selection inverses the current selection (if no records are selected, clicking on inverse selection will check all records).
To Play a Voice Mail
1. Click on the speaker icon of the corresponding voice message.
2. Depending on you browser’s settings the .wav file will be played directly or an application will ask you to save the .wav file on the local PC. In
the second case please specify the path and run the media file from the specified location to play it.

Quadro 2x Manual III: Extension User's Guide Extension User's Menus
Quadro2x, Quadro2xi; SW Version 3.0.x 16
To Mark a Voice Mail Record
1. Select the checkbox of the corresponding record in the Voice Mailbox table that ought to be marked. Press Select all if all extensions ought to
be marked.
2. Select the desired marking type from the Mark drop down list.
3. Select the Mark button to initiate the marking operation. Depending on the selected marking type the record(s) will get an image sign in the
corresponding BM field.
To Delete a Voice Mail Record
1. Select the checkbox of the corresponding record(s) in the Voice Mailbox table that ought to be deleted. Click on Select all if all records ought
to be deleted.
2. Select the Delete button.
3. Confirm the deletion with Yes. The selected voice messages will be deleted. To abort the deletion and keep the messages in the inbox, select
No.
Voice Mail Settings
The Voice Mail Settings permits enabling the Voice Mail Service for the callers if the called extension is not available or does not answer. The
voice mail system will get activated allowing the caller to leave a voice message. The page also provides information on the voice mailbox settings
such as maximal mail message duration, voice mail indication method when a new voice mail arrives, various settings for the voice mailbox as well
as a possibility to send voice mails via e-mail.
The page Voice Mail Settings offers the following input
options:
Enable Voice Mail Service for Calling Party activates the
voice mail service for the caller. If the called extension is busy,
does not answer or is inactive, the caller will have a possibility
to leave a voice message.
Maximal mail message duration lists the possible values for
the maximal mail duration (counted in minutes) during which a
voice mail will be recorded. The Unlimited selection in this list
allows voice message recording as long as the user’s space
remains.
No answer timeout lists the possible timeout values for the
incoming call ringing duration before the voice mail system
answers.
Send end of greeting message enables an optional parameter
for the caller playing an end of greeting message before
recording a new voice message.
Ask password before granting local access to mailbox
offers a possibility to protect local access of the user’s voice
mailbox. If the checkbox is checked a user password will be
required to access the voice mailbox via adigit
combination.
Ask password before granting remote access to mailbox
gives a possibility to protect remote access of the user’s voice
mailbox. If the checkbox is checked a user password will be
required to access the voice mailbox when reaching it through
the Auto Attendant.
Send welcome message enables a welcome message played
to the user when accessing the mailbox locally.
Fig. III-4 Voice Mail Settings page
Play Voice Mail Help enables an optional setting that plays the voice mail help to the user when entering the Voice Mailbox. This help guides the
user through the mailbox, explaining how to play and delete the voice mails as well as modify system messages.
Automatically play messages enables the auto play of all voice mails. Whenever entering the voice mailbox, the system will sequentially play the
date/time when the message was received followed by the voice mail itself in the order sorted by the priority level (starting with the message in
highest priority) or, if no priority is specified, in the order in which messages were received, i.e. starting with first (oldest) message. On reaching the
last message the Voice Mail help will be replayed that provides information on how to navigate within the messages.
Send mails count information message enables the announcement of the number of the New (unread) voice messages in the mailbox heard
when entering the mailbox.
Send date/time information message enables the announcement of the time and date a voice message was received at, played before every voice
message.
Send beep at the end of message enables an optional parameter that activates a “beep” sound after each played voice message.

Quadro 2x Manual III: Extension User's Guide Extension User's Menus
Quadro2x, Quadro2xi; SW Version 3.0.x 17
Send new voice message via email enables the option to send new voice mail files via e-mail to the defined recipients. Mails will be
automatically converted to the Windows wave (PCMU) format before being attached to the e-mail. Option activates the appropriate input
options:
Email Address requires the e-mail address(es) of the person(s) that ought to receive the newly arrived voice mails on their e-mail account(s).
Use a space or a comma to separate the mailing addresses in the text field.
Remove Voice Mail on send removes the voice mail from the user mailbox after sending it to the e-mail recipients.
Please Note: Enable Mail Service from the Voice Mail Settings page to be able to send new Voice Messages via email.
Voice Mail indication enables user notifications for new voice messages in the mailbox. The checkbox offers the following three types of voice mail
indications:
Lamp indication– depending on the phone type a blinking visual signal will announce a new voice mail.
Tone indication – the user will hear a specific tone when lifting the handset.
Ringing indication – the user will be able to create a specific ring pattern when new voice mail has arrived. The checkbox enables the ringing
pattern configuration parameters:
•Ring duration – the available ring durations (counted in seconds).
•Silence duration – the available silence durations (counted in minutes).
The ZeroOut voice mail feature allows caller that has reached the called extension’s voice mailbox to accelerate the automatic redirection feature
instead of leaving a message in the extension’s Voice Mailbox. To activate this feature, caller should dial adigit (see Feature Codes) during the
voice mail greeting which invited him to leave a message. Hence, caller will be automatically transferred to the destination specified in this page.
Enable ZeroOut checkbox selection enables the ZeroOut feature and activates the following fields to be inserted:
Redirect Call Type drop down list includes the available call types:
•extensions and Auto AttendantPBX - local calls between Quadro
server
•SIP – calls through a SIP
•PSTN – calls to PSTN
Auto – used for undefined
•call types. Destination (independent on whether it is a PBX number, SIP address or PSTN number) will be
reached through Routing.
irect Address text field requires the destination address where the caller should be automatically forwarded to if activating the ZeroOut
wn list where extensions with enabled FAX Support are listed and is used to select the
rded from the handset, otherwise default Out of Office message will be used) to the caller which reached the called extension’s
is will give the “You do not have enough space” warning. Optionally, Out
ded previously. The link is used to download the audio file to the PC
. When the expiration date/time
xpires, the Out of Office message automatically gets disabled and Voice Mail regular greeting gets activated again.
n. This will cause the “You do not have enough space” warning. Optionally, a greeting file can be recorded from the handset
(see Feature Codes).
The Red
feature.
The Enable FAX Redirection checkbox is used to redirect the incoming FAX when the FAX tone is detected after Voice Mail has been activated.
Checkbox selection enables Redirect to extension drop do
extension where the incoming FAX should be forwarded.
The Enable Out of Office checkbox allows to activate the Out of Office message which acts as an optional Voice Mail Greeting message in the
period while the user is out of office, on vacations, etc. When this checkbox is selected, a user-defined Out of Office message will be played (if
uploaded or reco
Voice Mailbox.
Restore default Out of Office file restores the default Out of Office message file. If the checkbox is selected the file upload will be disabled.
Upload new Out of Office Greeting file will show the attached Out of Office message file selected by the current user. The Out of Office message
file will be played to a caller party when entering the voice mail system. The uploaded file needs to be in PCMU wave format, otherwise the system
will prevent its uploading and will give the “Invalid audio file, or format is not supported” warning message. The system also prevents uploading when
insufficient space is available on Quadro for the corresponding extension. Th
of Office message can be recorded from the handset (see Feature Codes).
Browse browses for the Out of Office message file that must be in PCMU wave format.
Download Out of Office Greeting file appears only if some file has been uploa
and opens the file-chooser window where the saving location can be specified.
Expiration Date and Time selection is used to set the expiration date and time of the Out of Office message validity
e
Restore default Greeting file restores the default greeting file. If the checkbox is selected the file upload will be disabled.
Upload new greeting file will show the attached greeting file selected by the current user. The greeting file will be played to a caller party when
entering the voice mail system. The uploaded file needs to be in PCMU wave format, otherwise the system will prevent uploading with the “Invalid
audio file, or format is not supported” warning message. The system also prevents uploading in case insufficient space is available on Quadro for the
corresponding extensio

Quadro 2x Manual III: Extension User's Guide Extension User's Menus
Quadro2x, Quadro2xi; SW Version 3.0.x 18
Browse browses for the greeting file that must be in PCMU wave format.
Download Greeting File appears only if a file has been uploaded previously. The link is used to download the audio file to the PC and opens the
file-chooser window where the saving location can be specified.
Group List
Group List allows to define Groups with the certain addresses inside. Groups will be used to send or forward voice messages (see Feature Codes)
to the number of addresses simultaneously. Groups may consist of the variable number of PBX and SIP addresses.
Group List page consists of a table, where all defined Group
Keys and the addresses included in the group are listed.
Press on the link in the Addresses column to access the
Address List for the Group page and to modify the
addresses of the corresponding group. If Group doesn’t
include addresses, “no address is available” will be displayed
in the Addresses column.
Add functional button opens the Group List - Add Entry
page where new Group Key should be defined.
Fig. III-5 Group List page
Group List - Add Entry page consists of two text fields used
to insert the Group Key and the Group Name (optionally).
Group Key should include digit numeric only and should be
unique in the Group List table.
Please Note: Groups with keys equal to extension numbers
on Quadro have a higher priority and will be applied when
sending or forwarding a voice message to the corresponding
destination.
Fig. III-6 Add Group page
Address List for the Group page contains a table of
addresses where new address may be added to the group
and existing ones may be edited or deleted.
Add functional link moves to the Address List for the Group
– Add Entry page where new address may be defined.
Fig. III-7 Addresses List page

Quadro 2x Manual III: Extension User's Guide Extension User's Menus
Quadro2x, Quadro2xi; SW Version 3.0.x 19
Address List for the Group – Add Entry page consists of he
following components:
Call Type lists the available call types:
•PBX - local calls between Quadro extensions and Auto
Attendant
•SIP – calls through a SIP server
•Auto – used for undefined call types. Destination
(independent on whether it is a PBX number or SIP
address) will be reached through Routing.
Address text field is used to define the address that ought to
be included in the group. The value in this field is strictly
dependent on the Call Type defined in the same named drop
down list. If PBX call type is selected, the Quadro extension
number should be defined in this field. For the SIP call type,
the SIP address should be defined, for the PSTN call type,
the PSTN user number should be defined here.
Fig. III-8 Add Address page
CTo onfigure a Group yed in the browser window.
1. Press Add in the Group List page. Group List - Add Entry page will be displa
up Key and Group Name (optionally) in the same named field.
2. Fill in the Gro
3. Press Save.
4. Click on the link in the row corresponding to the newly created Group.
s List for the Group – Add Entry page appears.
5. Press Add in the Address List for the Group page. Addres
6. Choose a Call Type from the corresponding drop down list.
up member address in the Address text field.
7. Define the gro
. Press Save.
8

Quadro 2x Manual III: Extension User's Guide Extension User's Menus
Quadro2x, Quadro2xi; SW Version 3.0.x 20
Your Extension
Fig.0-9 Your Extension menu in Dynamo theme
Fig. III-10 Your Extension menu in Plain Theme
Call Statistics
The page Call Statistics allow collecting the call events and their parameters over the Quadro, i.e. incoming and outgoing calls reporting. It contains
three tables and provides reports on successful, not successful and missed incoming and outgoing calls for the current extension only. The page
also gives a possibility to filter the collected Call Statistics based on various criteria. The search components are as follows.
The From and To text fields are used to search by date and time.
The data must be inserted in the following format: dd-mm-yyyy
hh:mm:ss or dd-Mon-yyyy hh:mm:ss. The From field has to
indicate an earlier date and time than the To field. If the entered
data does not correspond with this condition, the “Minimal date
should be less than maximal date” error message prevents
statistics filtering.
The From and To drop down lists are used to search by duration.
The duration needs to be specified from the listed values. The
From field has to indicate a shorter duration than the To field. If the
entered data does not correspond with this condition, the “Minimal
duration should be less than maximal duration” error message
prevents statistics filtering.
Called Phone requires the called party’s SIP address, extension or
PSTN number as a search criteria.
Calling Phone requires the caller party’s SIP address, extension or
PSTN number as a search criteria. For Called and Calling Phone
wildcards are available (see chapter Entering a SIP Addresses
correctly). If the defined caller or called addresses are inserted
incorrectly the “Calling (Called) address is incorrect” error will
prevent filtering.
Fig. III-11 Extension’s Call Statistics page
The Call Statistics- Successful Calls, Missed Calls and NonSuccessful Calls tables list the successful, missed and not successful incoming and
outgoing calls and their parameters (Call Start Time, Call durations, Calling and Called phones) for the current extension. Each column heading in
the tables are created as links. By clicking on the column heading, the table will be sorted by the selected column. After sorting (ascending or
descending) arrows will be displayed close to the column heading.
Number or records displays the current number of statistics entries in the table. For Successful calls Total Duration, Maximum Duration, Average
Duration and Minimum Duration are displayed at the top of the table.
The Network Details column is present in the Successful Calls table only and provides brief information about the call quality and the codecs used
to transmit and receive packets. Clicking on the successful call details will open RTP Statistics page where detailed information (Call Quality,
Receive and Transmit Codecs, Number of Packets and Packet Sizes, Number of Received Lost Packets, Receive Jitter and Receive Maximum
Delay) about the established call is provided. Call Detail column is present in the Non Successful Calls table only and indicates the reason of the
call being unsuccessful.
Filter performs a search procedure by the selected criteria. The search may be conducted with several criteria at once.
To Filter the Statistics
1. Enter the desired search criteria.

Quadro 2x Manual III: Extension User's Guide Extension User's Menus
Quadro2x, Quadro2xi; SW Version 3.0.x 21
2. Click on the Filter button to search call reports within the Call Statistics table.
Info: To return to the complete statistics table clear all search criteria and press Filter.
Speed Calling
The Speed Calling service of Quadro simplifies dialing to the called destination. It provides short digit combinations for frequently dialed phone
numbers.
The Speed Calling Settings page lists all defined Calling
codes with their parameters:
Add opens the Speed Calling Settings-Add Entry page where
the user may add a suitable key combination for Speed Calling.
Edit opens the Speed Calling Settings-Edit Entry page where
the Speed Calling codes may be edited. The page includes the
same components as the Add Speed Calling Code page.
If no records are selected and the user attempts to Edit or
Delete them, an error will occur: “No records selected”.
Fig. III-12 Speed Calling Settings page
The Speed Calling Settings-Add Entry page includes the
following fields and buttons:
Call Type lists the available call types:
•PBX - local calls between Quadro extensions and Auto
Attendant
•SIP – calls through a SIP server
•PSTN – calls to PSTN
Auto – used for undefined call types. Destination
(independent on whether it is a PBX number, SIP
address or PSTN number) will be reached through
Routing.
•
an error will
Calling Code (#) requires a key combination to dial the
destination phone number. Only numeric characters are
allowed for this field. If nonnumeric symbols are entered and
the Save button is selected an error will appear: “Incorrect
calling code: no symbol characters allowed”. This field is
limited to two digits. If the calling code already exists in the
Speed Calling Codes table, when selecting Save
ppear: “Speed Calling Code already exists”.
aFig. III-13 Speed Calling Settings – Add Entry page
icates the SIP address, extension or PSTN number that has to be dialed whenever the
ed on, i.e. leaving an empty SIP server hostname, system will automatically set the current extension's registration server hostname instead.
Description allows entering a short description about the called destination or simply the username of the remote party.
Depending on the selected call type the Call To text field ind
calling code is used. (How to enter a SIP address correctly)
Two digits should be inserted in the Call To field for the PBX call type. The PSTN number length depends on the area code and phone number.
Only the SIP registration username can be inserted here to call to the SIP user registered on the same SIP server that the current extension is
register
To Add a Speed Calling Code
1. Press the Add button on the Speed Calling Settings page. The Speed Calling Settings-Add Entry page will appear in the browser window.
.To create the Speed Calling Code click on Save.
2. Select the call type from the Call Type drop down list.
3. Choose a Calling Code and enter the Description for the called party.
4. Enter the destination SIP address, extension or PSTN number (dependant on the chosen call type) in the Call To text field according to the
entering rules.
5
To Edit a Speed Calling Code
1. Select the checkbox of the corresponding record that has is to be edited in the Speed Calling Codes table