1 Basic Information.................................................................................................................. 4
1.1 Check Firmware Version ....................................................................................................4
1.2 Issue Definition......................................................................................................................4
1.3 Device Configuration File ..................................................................................................5
1.3 Collect System Log..............................................................................................................6
1.4 Collect dmesg and/or disklog ..........................................................................................7
2 Capture Packets................................................................................................................... 8
2.1 Capture Ethernet Packets .................................................................................................8
2.1.1 Use WLAN controller/AP ..............................................................................................8
2.1.2 Use AP CLI (AP cannot save captured packets) ...................................................9
2.1.3 Use PC.............................................................................................................................9
2.1.4 Set Mirror Port on Switch............................................................................................10
2.2 Capture Wireless Packets ................................................................................................10
2.2.1 Capture with WLAN Controller and Managed AP ..............................................10
2.2.2 Use Linux .......................................................................................................................11
2.2.3 Use Windows................................................................................................................12
3 Console connection setting.............................................................................................. 12
3.1 The type of Console Cables............................................................................................12
3.2 Serial Console Settings......................................................................................................14
4 Managed AP ....................................................................................................................... 17
4.1 Symptom: Managed AP doesn’t show on the AP management list......................17
4.2 Symptom: Managed AP offline ......................................................................................24
4.3 Symptom: Managed AP error with conflict..................................................................31
4.4 Symptom: Managed AP keep updating......................................................................39
5 Wireless ................................................................................................................................ 43
5.1 Symptom: Cannot see the SSID name..........................................................................43
5.2 Symptom: Connection Failure ........................................................................................48
5.3 Symptom: Wireless low throughput................................................................................51
6 Captive Portal ..................................................................................................................... 52
